Connect for Health Colorado

Dear Mr. [redacted],I am sorry to see you that you are having difficulty enrolling in health insurance and obtaining appropriate financial assistance. We strive to provide an efficient and easy to navigate enrollment process and it appears we have fallen short in your case. I will be sure that a customer...

service representative from Connect for Health Colorado contacts you as soon as possible to enroll you in health insurance and obtain the correct level of tax credit assistance that you may qualify for. We are grateful for your business and we will improve on your experience. Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have been contacted by the Connect For Health resolution team and am awaiting their follow up.  They have contacted [redacted] to research the issue and have agreed to follow up as soon as possiable.  My hope is that they can resolve this matter.
Sincerely,
[redacted]

Mr [redacted],I understand your frustration and we are committed to resolving this as promptly as possible. However, it is not the simple procedure you describe in your response. We need to work with your carrier to ensure accuracy and with the IRS to ensure accurate reporting.Again I apologize for your inconvenience.Luke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Ms. [redacted],I understand your frustration and anxiousness to resolve the errors with your account. I have been monitoring the resolution work and see that they are updating you and working toward an expedited resolution. I also understand that this doesn't mean much until it is fixed, which it will be soon. I did not send you a follow up communication because I saw that the resolution specialist who has your case was contacting you and I don't wish to confuse the process.Thank you for your patience,Luke C[redacted]Director of CommunicationsConnect for Health Colorado

Complaint: [redacted]
I am rejecting this response because:I will not accept any response that doesn't actually fix the problem.  An acceptable response would be, "On Friday, April 7, we created your 2016 1095a form.  It's available for download at the Connect For Health website."  Of course, the form would also actually have to be available AND correct.  Note the time constraint involved.  This is in order to give me time to finish my taxes.    A response that says, "We're working on it." is not acceptable.  It's the exact same response I've been given for the last six weeks.  I have zero - zero - confidence that Connect for Health will be able to produce the document by April 7.  If I did have any confidence in their ability, I wouldn't have filed the Revdex.com complaint.
Sincerely,
[redacted]

Dear Ms [redacted],I am sorry to see how much difficulty you are having with your account, your taxes and your Form 1095-A. We strive to provide a high level of service. We work closely with insurance companies to verify our information and assure the accuracy. I will look into your case to review our...

processes and check our information against yours. If that review turns up an error we will correct it and provide the correct information to you. [redacted]Director of CommunicationsConnect for Health Colorado

Complaint: [redacted]
I am rejecting this response because:  It's currently still being resolved.
Sincerely,
[redacted]

I am sorry to see you have experienced these difficulties. We strive to deliver a quality customer experience and fell short in this case. Contact me at [redacted] or [redacted] if any of these issues are not yet resolved and I will get them all resolved promptly.

Dear Mr. [redacted],I am sorry to see the difficulty you have run into trying to get your health insurance through us for 2018. I understand your frustration. We do our best to guide people such as you through the eligibility and enrollment process correctly and it appears we feel short in your case.I...

will turn your report over to a resolution specialist who can review your records so that we can determine the correct eligibility under the federal guidelines that govern us and work to get you enrolled in health coverage. I will begin the process immediately and you should expect to hear from a specialist from our team in the next day or two.Again, I am sorry for the negative experience you had with us and will do what I can to make it right. Luke C[redacted]Director of CommunicationsConnect for Health Colorado

Dear [redacted],I am very sorry to see the difficulty that you are having with your health insurance enrollment. We strive to provide efficient customer service and it appears we have fallen far short in your case. I am also very concerned that this issue may cause a delay in receiving medical...

care.I will turn this over to a resolution specialist who will be able to resolve this in an expedited manner.You can expect to hear from this person very soon.Luke C[redacted] Public Information OfficerConnect for Health Colorado

Dear Mr [redacted],I am sorry to see the difficulty that you are having with your health insurance and dental coverage for 2018. There appears to be a breakdown in communication. I will turn this matter over to a resolution specialist today to review our records and to get in touch with you to...

straighten this out.Today is Wednesday, Jan. 24, 2018. You can expect to hear from us by Friday, if not sooner. It may take some time to unravel this but there is no reason that you should be left with this uncertainty. I apologize for that. Luke C[redacted]Director of CommunicationsConnect for Health Colorado

Complaint: [redacted]
I am rejecting this response because: I have all the documentation. This has already been denied by Connect For Health CO without even asking me for the documents. They say they are looking into it by email but no one has contacted me. This has not been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received an e-mail outside of the Revdex.com and they are working on getting me the form I need. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This matter was reported over a month ago now and since the first call Colorado Health Op admitted I had been enrolled and in good standing through the year so given that conversation, that was held with me listening in to it, it shouldn't be more than a few actual hours at most for the matter to be solved.I was patient enough with the Colorado Health Op and awaited their timelines and now I have to pay for that? Am I to understand that I should have immediately came to Revdex.com? If there was a true intention to solve this matter it should only be a few hours. At minimum I demand an affidavit stating that the 1095-A has not been delivered to me so I can present to the IRS. And I still want this matter resolved.The fact that there is a previous complain on the BB from another customer for a 1095-A matter tells me this is systematic so I want a solution not another response that actually says nothing of substance.
Sincerely,
[redacted]

Dear [redacted] I [redacted],I am sorry to read of your difficulties obtaining the Form 1095-A. We strive to provide customers complete, accurate and timely information to assist with their tax filing. I will initiate an inquiry today into the difficulties you describe. You can expect to hear from...

a resolution specialist this week. However, because this form relies on Connect for Health Data as well as your insurance carrier for 2015, I can not at this point in time guarantee when you will receive the form. With a little more than two weeks remaining before the April 18 deadline for filing your 2015 return, you may choose to consult IRS.gov, your tax preparer or your tax filing software (your choice) on the process for filing for an extension. I can't offer tax advice but I assure you, I will do what I can to get you your form as soon as possible. I apologize for the delayLuke ClarkeDirector of CommunicationsConnect for Health Colorado

Dear Ms. [redacted]I understand your frustration. I have asked for another review of your account and that is in process. You should feel free to contact me directly (information below) if you wish. That might make it easier for me to communicate with you when this review is complete. I can't estimate how long it will take at this point but I am happy to update you.My best regards,[redacted]Director of Communications, Connect for Health Coloradol[redacted]@c4hco.com###-###-####

Dear [redacted],I am sorry to see the difficulty you have had with getting your premium billing corrected through Connect for Health Colorado. I will get a resolution specialist started today on straightening this out. I understand your frustration. This should have been solved a long time ago with...

much less effort on your part. You should hear soon from a representative who can fix this. if you want to check in with me, my contact information is below. Again, I am sorry for the trouble you have experienced and I am confident we can get it resolved.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms [redacted],I have been copied on communications by one of my Connect for Health Colorado colleagues who is working to resolve your issue and I am confident that it will soon be taken care of.  [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I understand it may take some time. I have already over paid by 10% of my social security annual income.When that is re imbursed, not credited, I will consider this issue closed.If you reply again, I must respond the same way.
Sincerely,
[redacted]