CONSEG

This matter has been fully researched and there is nothing that Saks Fifth Avenue is able to do for this customer. Any issue he has with regard to his claim of fraudulent use of his [redacted]s card is to be taken up with [redacted]s.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello the last time I contacted them they told me they refunded me on the [redacted] of April I see something is fishy and not right this company is not reliable and not trustworthy.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If by resolved you mean that the customer FINALLY got what was owed to them, then yes; however, the time period is still unacceptable 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our customer was credited on 3/*/17, $822.00 to Visa and $450.00 to an electronic merchandise gift card , total of $1272.00, which is how our customer originally paid.

We understand our customer has remaining concerns in regards to her online orders and credit for a price adjustment. The customer purchased a duplicate dress and requested that we honor the sale price from the first order. The customer returned one of the dresses and was credited $38.01 on November...

[redacted]. The remaining credit that has caused concern is the price difference to honor the sale price. We have requested $11.88 to be applied back to the customer’s credit card along with the $9.50 for the return shipping fee. The funds will be credited within 3-7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 It has been more than 10 business day when I called Saks about the issue. However, I still haven't heard anything. I ask for refund as soon as possible. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here. In understand that our customer has remaining concerns regarding the pricing of their order, we have furtherreviewed this matter. The customer's purchase consisted of two items. One of which was a pre-ordered item.As with every promotional event, we do outline the terms and conditions with the banner of the promotion.Unfortunately the customer's confirmation email did include the SPENDMORE promotion of $100.00 off whichwas a system error. One of the items a Burberry scarf, is an excluded designer and did not qualify for theoffer. We have referred this matter to our technical team for further review. Since the event has now ended,although the customer's item does not qualify, we will honor the $100.00 off promotion. The customer hasnot yet been billed for the scarf, once the order is shipped and the customer is billed, they will need to contactour corporate relations manager [redacted] with the order number and we will issue the creditrefund.  ..

We understand our customer's concerns regarding not receiving their refund for the returned merchandise. We can confirm that the item was returned and that the credit is being processed. The customer can expect a full credit refund within the next 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 Customer service has contacted me and issue has been resolved.

Revdex.com:
I am now in contact with the business and is waiting on the outcome of my complaint. I would like to hold on the Revdex.com formal complaint.   complaint ID [redacted],
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

 I understand that there is a video showing that the strap was attached, but I don't understand why there was no shoulder strap when I received it.and I hope business would come up with an alternative solution considering I spent a lot of money for this bag. I paid $1509.$$ something, and a shoulder strap should come with that purchase.I wouldn't go this far if I am lying here or making up stories.And I don't know what to do with the bag without the shoulder strap. Business didn't even offer an alternative solution for customer satisfaction. Or a further investigation. Very poor customer service. I have not encountered such a bad customer service. Had I ordered this thru [redacted] or [redacted], no questions asked. and they will even say sorry. With this Saks business, nothing. and they will suspect you're lying. Very rude voice of the store manager Ruth.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  There is still money due from another order.  The items on that order (#[redacted]) have been returned, but I have not been credited on my bill. I believe I have not been credited for these items because of the confusion from the initial problem.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received the refund!!! I didn't allow the 7 business days but I allowed 3 and still nothing. I didn't want to miss my chance to reply to Revdex.com since I have only 6 days. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE CREDIT FOR PRICE ADJUSTMENT in the amount of $126.00 STILL HAS NOT POSTED TO MY CREDIT CARD DESPITE AN EMAIL CONFIRMING APPROVAL FOR THE PRICE ADJUSTMENT.  This has been pending since 12.**.2015.  An absolute disgrace to the integrity of this establishment.  Poor business practice.     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand and apologize once again for the frustrations during this matter and would like to clarify some of the points the customer has made.   Regarding price, the amount of the merchandise increased from EUR 182.31 to EUR 183.18 due to current exchange rate from USD- EUR. The shipping and handling charge (original EUR 19.14 vs EUR 35.67) was placed without code SHIP99 as this code is solely for U.S. customers only. However, customer service did request for the shipping and handling funds to be adjusted via Borderfree case #[redacted].   When an order is cancelled, the customer’s bank can take 7-10 business days to release funds. This is not a matter of Saks holding money as no charge has nor will post, but a pre-authorization. We are more than happy to send the customer’s bank tied to her Paypal a form of release. This suggestion is NOT guaranteed as it will still be up to the customers bank to release funds, we just simply notify banks of cancellation to help speed up this process.   The customer in total spoke to 2 reps before requesting management. One who assisted the customer in obtaining the proper credits from her original purchase, and 1 regarding cancellation. Unfortunately, while waiting for management to enter chat, the customer was informed there was an issue with a [redacted] on file. The order lists within a separate system used at SaksOff5th to have a [redacted] on file however, Customer service should have used the Borderfree system to review payment for more accurate information. Associate will be addressed for additional training purposes in our International system.   Due to the item being listed as sold out online, [redacted] Management called 2 locations listing to possibly be holding stock for the merchandise requested. Unfortunately, both stores confirmed they did not have inventory. Management then offered to place the customer on a wait list, agreeing to match the price of the original order once again when available, as items when often restocked are not guaranteed sale pricing. Customer denied offer, and requested for management to cancel another customer’s purchase so she could receive. We are unable to cancel another clients purchase as this is not in line with our service standards. Management then offered the customer 15% off a future purchase for the inconvenience, and the customer voiced that was not good enough, and threatened to reach out to a larger platform of Social Media and blogs for additional compensation. Customer was then offered 20% off which is our highest accommodation. Customer wanted a further accommodation of 20% discount with free shipping. [redacted] Management countered the offer with matching a comparable item to 189.99 USD plus free shipping to which customer agreed to in chat.   In regards to order placement, [redacted] associates regretfully cannot place international orders. Customers must do so, and in situations as such, the customer’s previous order is noted to honor any accommodations by management. Customers would need to pay the full price of the merchandise and shipping, contact [redacted] with the order number, and any of our knowledgeable associates can submit a request for any adjustments needed to be made which would be refunded to the customers method of payment in 7-10 business days. We do not provide customers with discount codes as we do not make codes for customer usage. This customer requested a gift card to assist with accommodation however, gift cards cannot be used on international orders within checkout. Customer then wanted the managers phone number but, we do not have direct extensions any longer to provide to customers as she would need to call into the SakOff5th contact center or contact via chat.   Any orders placed in which merchandise is reserved for a customer and then cancelled, will show back up onto the SaksOff5th website in 24-48 business hours for repurchase.   [redacted] Customer Service and Management did apologize to the customer for the inconvenience this matter has caused her in their chats, and exhausted all efforts in their power to assist the customer as best as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

$11.95 has been credited to the customer on 8/**/16 and receipt mailed to our client