CONSEG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand our customer has concerns in regards to the promotional gift card used for the purchase of online order [redacted]. We have extensively researched all information in regards to this matter to offer resolve. The customer’s order was cancelled because Saks was unable to obtain...

authorization of the credit card used for verification. Additionally, we were unable to validate receipt of the promotional gift card. At present time, we were able to locate the necessary information to validate the gift card that was purchased from a previous online order [redacted] and the card amount of $700.00 can be reinstated. Because the card is no longer valid, we will have to issue a new card and mail it to the customer. We will need the customer who purchased the original order [redacted] to contact our corporate liaison [redacted] with their most current shipping address so the card can be mailed.

Tell us why here... We understand that our customer was disappointed on receipt of the LaMer gift with her Saks online order. Unfortunately the size was incorrect and that is why she received only the packet. We have located the .5 oz. size of the same product however it does only come in a jar at...

our Atlanta store. The Atlanta store will be shipping it to the customer at the shipping address provided with the customer’s order. This matter is considered resolved.

Tell us why here... We understand that the customer has remaining concerns in regards to the receipt of a pair of sunglasses from Saks.com. We have thoroughly reviewed the issues that caused our customer concern. An accommodation was extended to the customer to offset the cost in which to return the sunglasses from overseas. As a onetime courtesy, $40.00 was credited back to the customer's [redacted] on June [redacted]. In addition, we have also mailed a $25.00 Gift Card on June [redacted] which will be shipped to the address on the order. This process normally takes 7-10 business days and is delivered by the [redacted]. Our normal policy for return credit for the item is to receive it back at our distribution center and process the return. We have extended an accommodation to the customer to credit refund for the sunglasses prior to receipt. The customer should see the credit back to the card within 5-7 business days. This is our final resolve based on our review of this matter.

A mistake may have been made, but unfortunately we cannot comply with the customer's request of honoring an incorrect price.However, we have already sent her a $50 gift card on Jan[redacted] and will send another gift card,  this time for $100, today.Our apologies for this confusion.

We understand that the customer has concerns regarding the return of the sunglasses purchased with Saks order [redacted]. We have reviewed this matter to offer resolve for the customer. Our records indicate the customer advised our office that the sunglasses were not as depicted on our website. We...

sent out FedEx to pick up the package so that we could issue a credit refund. The package was delivered to our distribution center today, December [redacted]. We have requested the credit refund to be returned and the customer can expect that back on the card within 5-7 business days.
Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 12023008, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I emailed that lady and no reply from her- it's truly terrible- I want $2.85 I paid for shipping back to you plus $25 gift card minimum  for all the hasssles! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand our customer has concerns regarding a price adjustment for the 3.1 Phillip Lim sweater from order [redacted]. Our records indicate the customer contact our office regarding the sweater being further reduced to $189.00. A credit refund of $126.00 was processed on January *, 2016 and the...

customer can expect to see the credit within 3-7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am willing to allow a third inspection by Saks, reserving all rights. To date I have been amazed at Sak's unwillingness to own up to the defective product as noted in my prior correspondence. To repeat one more time: I did not wear this dress. I bought the dress to attend a wedding and can share dated photos to prove this point. 
Sincerely,
[redacted]

Tell us why here... We understand our customer’s concerns in regards to the online order placed during our Friends and Family event.  Unfortunately when we are unable to obtain a credit authorization for a customers’ credit card, we are not given any information for security reasons as to why...

the purchase was declined.  The order total before the discount was $395.00 for the Prada wallet and with the discount $316.00 before tax. Upon further review of the customer’s additional concerns regarding the chat session, we will address any missed opportunities from our end. Although the promotional event has ended, we are happy to honor the sale price of $316.00 with an additional 10% discount bringing the cost of the wallet to $285.60 before tax. The customer would need only contact our office and we would place the order at the current retail price and once the order is confirmed, would request a credit be processed for the difference in pricing. This credit will then be placed back on to the customer’s credit card within 3-5 business days.

This will be our final response.   We understand that the customer has remaining concerns in regards to the Prada wallet. We will be happy to honor the sale price of $316.00 with an additional 25% off however, we are unable to apply the credit at the time of purchase. The customer would have to purchase at the current selling price. Once an order is confirmed, we can then request the credit to be applied back to the credit card of $158.00 plus tax if applicable. The customer’s order is notated so he would need only refer back to that information when placing the order. Unfortunately our associates do not have access to the customer’s credit card information so he can either place it online and contact our corporate advocate with the order number at [redacted] or contact our office and the credit will be processed.

Again, we apologize for any inconvenience caused. Unfortunately, we have already attempted to obtain merchandise from the vendor directly, and the vendor stated they no longer had stock available on, 7/**/16. We will gladly assist the customer in returning the shams to our [redacted] Distribution Center for full refund as a one-time accommodation. The customer will simply need to contact our Customer Service Team and refer Order #[redacted] to schedule a [redacted] pickup.

Tell us why here...  We understand our customer has concerns in regards to the receipt of the wrong merchandise with more than one online order. After careful review we unfortunately are unable to verify the sale price for the 0.9 inch loop earrings but do see that she was charged for the 1.5....

For the order placed on January [redacted] the customer will be receiving the sale price of $99.00 before tax and will be issued a credit for the difference from the price paid. For the order placed on January [redacted], a credit refund of $54.38 has been approved today and the customer should see the credit within 3-7 business days.

We understand our customer's concerns in regards to the missing Logo from the Versace Collection bag purchased from [redacted] Upon notification of the missing item, we extended to have our customer return the bag for a credit refund. Unfortunately,  the item is no longer available on...

our website however, we are happy to extend an accommodation in the form of 20% off the price should the customer decide to keep the bag. If the decision is made to return, our corporate relations manager [redacted] can assist with arrangements to have the bag returned to our facility and credit refunded.

Tell us why here...We understand that the customer has additional concerns in regards to a return from order [redacted]. We have extensively researched this matter. The customer contacted our office in November to advise that the Theory Epaulette Blouse was received in the wrong color. Although our...

return policy for Off 5th orders is 30 days from date of purchase, we made an exception and advised the customer to return the item.  Once the return was received, our distribution center advised that the item returned was a Theory dress and that the vendor tag had a hole in the size tag where a previous tag had been.  If the Theory Epaulette Blouse in saleable condition were presented for credit or refund, our extended accommodation remains that we will accept the item back. At this time, however, we are not able to honor the customer’s request. The matter has been reviewed at a senior level, and at this time, we consider the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had already sent the jacket back to [redacted] with your return label on May **,2015.  And the package was delivered to you on May **, 2015. I had call several times to confirmed you already got the jacket. The online representative told me the jacket is received and all we can do is wait for refund. I still haven't get my refund after 17 days.  Here is the [redacted] return trucking [redacted] in case you are too busy to do your job.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for any inconvenience this matter has caused our customer. After review of both order numbers [redacted] & [redacted] we found both items listed to be shipping from a Saks store. Within the customer’s checkout, the following disclaimer was shown- This item ships Standard...

Delivery from a store and may incur slight delays. Due to limited inventory, there is a chance we may not be able to locate and ship your item. If this occurs, you will be notified within 4 days and will not be charged.Upon placement of both orders, a pre-authorization of $1000.86 (both orders being $500.43 each), was placed onto the customers method of payment. As both orders were canceled 7/**/16 & 7/**/16 due to no inventory, any pending charges will not post on behalf of Saks Off 5th and will be released to the customer by their bank from anywhere between 24 hrs. up to 10 business days.Unfortunately, there is a wait time to speak to a supervisor, but we have decreased this time by providing our customers with callback options from management. [redacted] Management submitted a request to the BMW credit services on 7/**/16. Please be advised the release form advises the bank of cancellation, and this processes is not guaranteed. We offer this route as an option to assist our customers in having their funds released sooner however, it will still be up to the customer’s bank to do such. Again, we apologize for any troubles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Saks addressed most of my issues and I will be happy to accept the $50 gift card. However I am wondering why they completely ignored the very last issue addressed. I just placed an order which tracks delivered. can they tell me where the box was thrown? Am I the only one to complain that Saks used Smart Post Shipping and has packages just thrown in the lobby or who know where? why do I have to be the one hunting down my packages all the time?! (order [redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that the customer has concerns in regards to returning the Moon Boots purchased with order [redacted]. We have reviewed the order details to provide resolution for our customer. On February [redacted], the purchase was made for the deer color in the size 38 which is equivalent of size 7. We...

found no further orders placed thereafter for a size eight which would be a 39. The reviews for this product do indicate to order one size larger than what a customer would normally wear, however the customer did order the size 7 according to the order notations. If the customer would like to return the size 7 shoes in saleable condition, we will accept them back as a onetime courtesy. Currently the size 39 (8) shoes are still available in the deer color and the customer is welcomed to place a new order with Saks online.

We understand that our customer is concerned with regards to receiving a credit refund for their returned merchandise. We did receive the customer's return and processed it on June [redacted]. However, we received two items both of which are different upc numbers and are non-Saks items. The return...

was inspected by our specialists who determined the items were not from the customer's Saks.com order. If the customer has the correct merchandise receive with the order and wishes to return those back to our facility, we will accept them in saleable condition.