CONSEG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The message from business can be concluded as "They have issued the refund, so my complaint is no longer valid", which is not true.As I mentioned in my previous email communications, I really like this shirt, it's a present for my young brother who just got his first official job, and would like a "normal" shirt that is not defective. The defected product not only messed up my timeline, but also seriously depressed me, from the perspective of being a good brother. Probably unlike others, me and my younger brother used to have quite intense brother-ship for some reasons, and it starts to getting better. I'm not saying that, without this shirt, our brother-ship would ruin. My point is how eager I am that this shirt is not defective.On the other hand, the merchant pays literally no effort to locate a different one of the same size and same color for me. I was simply told that the shirt is no longer available after submit a complaint on Revdex.com. Maybe my expectation is too high, but I don't think the merchant is being responsible, at all, in this case.That said, I would still like to reject the response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has given me this answer numerous times before. They received my return on December [redacted] and it is now February [redacted]. I have complained many times before and this is what they keep telling me. Five business days have passed by since my last complaint. If you call their customer service line, they should have a record of how many times I've called to complain but they keep telling me I will receive my refund within 5 business days.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand our customer’s concerns regarding Saks online order [redacted] for the Sergio Rossi Pumps. Our offi8ce has extensively reviewed the issue that has caused our customer concern to provide a timely resolution. Our findings were that the customer contacted our office shortly after receipt...

to advise that the wrong shoes were shipped. Upon return, our distribution center determined that the item had been worn and in adhering to our return policy, was unable to credit refund the customer. After additional review by our corporate relations office, we have extended a onetime courtesy and have refunded the customer for the full purchase price $632.19 back to the [redacted] account. The credit will be placed back on the card attached to the account within 5-7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand that our customer has concerns in regards to applying a promotional credit for an order placed on May [redacted]. The order was placed for a pair of Balenciaga Sneakers. The purchase price was $695.00. However, we did honor the sale price from the previous order [redacted] for same...

item and promotion and the customer was granted a credit refund of $173.01. This credit will be placed back on to the customer’s card within 3-5 business days.

Tell us why here...We understand that our customer has concerns in regards to the receipt of Gucci sunglasses from Saks order [redacted]. We have extensively researched this matter. The customer purchased the sunglasses on May [redacted] and on June [redacted] contacted our office in regards to receiving the...

merchandise with scratches. We want to assure the customer this was not intentional and all merchandise sold online is shipped to our distribution center directly by the vendor. The customer can return the sunglasses and we will be happy to issue a credit refund. The package was shipped to a domestic shipping address and the customer made the decision to ship the sunglasses overseas prior to inspection. Unfortunately we are unable to honor the request to issue a credit refund for the return shipping fees but will be happy to offer compassion towards the return in the amount of $40.00. This amount would credited back to the card. The sunglasses are still available at this time. Should the customer want to re-purchase the same item, we can extend an accommodation to honor the same price initially paid. The customer would need only refer back to this order to redeem the offer.

Again, we want to sincerely apologize to our customer for this systems error that occurred. We are putting restrictions in our system to make sure this does not happen again. We will send out today, as an apology to our client, a $100 gift card, to let her know that we care about our relationship with her.

We understand that our customer is concerned in regards to not receiving her online order purchased on December **, 2016. We have extensively researched this matter and found no updated information from [redacted] since December [redacted] as to why the package was not delivered. We have...

opened an investigation to try and locate the package. This process normally takes 24-72 business hours. If we are unable to locate the package, the investigation will be closed and the customer will be fully credited for this order.

We understand our customer has concerns in regards to  placing orders online. We have extensively researched this matter and have concluded the customer is not blocked from placing online orders. Further, the last order placed cancelled due to a system glitch with our website. The customer is...

welcomed to place their online orders and if any assistance is necessary, may contact our office directly at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Saks still claims that they did not receive right items from me and refuse refund. I did sent in the right items. This is going in a circle. I see no effort that the business is doing anything to investigate or to resolve the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand our customer has concerns in regards to receiving an update as to the shipment of their Saks.com order. Unfortunately the order was placed on June [redacted] however the order was flagged for verification with our security department. This is a normal policy for online orders and is...

done solely for the protection of our customers' information. With expedited shipping service selected, the normal time frame for verification is usually 24-48 hours however the order was not verified until June [redacted] which caused further delay. Saks extends their sincerest apologies for the inconvenience. We have confirmed that the order is expected to deliver today, June [redacted]. For the inconvenience that our customer experienced, we are extending an accommodation in the form of a $50.00 gift card which will be mailed.

We understand our customer has remaining concerns in regards to the recent credit issued for an item not received. After careful review we found that the credit refund was given for the wrong item. To correct this matter, we will ask that a credit be issued for $44.55 which is for non-receipt of the Clinique set and the wrong credit amount of $142.** will be reversed back out of the customer’s account. The new credit will be issued within 3-7 business days.

We understand our customer's concerns in regards to the cancellation of their online order. Our online orders are subject to verification with our security department and is done solely for the protection of customer information. Unfortunately the information provided by the customer could not be...

verified and the order was cancelled. We are happy to extend an accommodation for the customer to either replace the shoes that were purchased if available or locate a comparable item. We would be happy to assist with the search if needed. Once the customer has selected their item, they can contact our office and the order is notated to apply a 20% discount off the purchase price. The customer would need only reference to the order number that was cancelled and the notations are noted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will ship the item back for a re-inspection. I am waiting for their decision. My complaint will not be resolved until I get the refund. I attached the pics of the shoe defect. Thanks. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had purchased several times  from another big stores ( High End stuff ) and I  received them  with good condition and with all proper packaging and be happy with my good stuff , So I trusted about Saks .com, As it is already Big store and huge company sure must  with good stuff >>>but I become so depressed and had stressed  >>>Why I must Expect about defected product from Saks ???I decide to Ship internationally because  I Just Trust In SAKS Avenue .( please see official letter from MY Us company that ship my glasses to me )Online shopping is all about trust not more and  The Trust given once .In normal situation Big company like SAKS not make horrible defected mistakes and ignore SATISFACTION  of their customers who trust you and give you permission to charge his account and take his money without see your product .Online shopping is all about trust not more >I do not Trust about Saks any more .My sunglasses received just with this  horrible conditions ( Like I buy it  from local shop  )1_ without retail Box 2_ without dust cloth 3_without ticket of company4_without paperwork  and authenticity card !!!( seems it's fake one )5_ Scratched and like as  in trash!!!After all these mistakes tell me why  I must Trust about you and charge for additional fee for international shipping to you  , Sorry I can not . I am so insist about refund all my money and return your defected  sunglasses upon your expense ( SAKS AVENUE ) without charge me any money  >> Please Note  : follow my conversation with One of Saks's  Agent  when  I was asking her for the shipping delay ,She said because my glasses out of stock from distribution center and they will send one from one of their store (I am not expected that mean used one )So Iam refuse for make me accused all your multiple mistakes >>>
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This will be our final response on this issue. Our customer seems to have an issue with not receiving her packages as this is her third claim of merchandise not received. We will not be issuing a credit or replacement of this Handbag. Saks does not require signatures on packages and has no such policy of requesting signatures on packages over $500. Our customer can file a police report and put through a  claim with her own insurance if she desires, but we will not be issuing a credit for the $514.48

We understand our customer has concerns in regards to the credit refund for her recently returned online order. The customer placed an order on December [redacted] containing three items with a total purchase of $879.20. On December [redacted] another order was placed for the same items with different...

size and color. Upon receipt of return, our distribution center processed the return of two items from order [redacted] placed on December [redacted]. A pair of pajamas in x-small and a camisole in x-small. Credit was processed in the amount of $90.15 placed back on the [redacted]. Unfortunately the customer did not return the silk dress from this order and we never received the three items from the previous order placed on December [redacted]. If the customer still has the items from that order and would like to return them, they can do so using the label provided and we will process credit accordingly.

We have determined the following:                                The Herve item in question per the buying office was not part of the additional...

40% off sale. ·         The item was placed on the wrong rack (believed to be moved by a customer) that indicated an additional 40% ·         Other Herve items had been placed on a sales rack (correct rack) offering POS sale up to 60% ·         Same item in different sizes was on the appropriate sales rack that offered POS sale up 60% We will be sending our customer a $50 gift card as a small token of apology for the confusion, and it will be mailed out to the address on this complaint by our Beverly Hills store.

Credit was already posted to the customer's [redacted] account on 11/**/16 for a total of $488.12. Alice and Olivia short dress for $296.25 and angular Dress by Milly for $164.25, tax was $27.62. Applied to her [redacted]. These 2 items were purchased on 10/10 in our Tysons store. We ask our...

customer to check her statements call her bank for follow up. Thank you.