CONSEG

The customer is making the same claims. This customer has filed a law suit against Saks on this matter. Since there is pending litigation and our response has not changed, there is no further response we have on this matter. Court case is scheduled for Sept *, 2016.

We understand that the customer has concerns regarding the Ralph
Lauren suit purchased on July **, 2015. We have extensively reviewed this
matter in order to provide the customer with resolve. Our records indicate that
the customer contacted our office to advise that the Ralph Lauren...

suit
 was not shipped with the remaining items from the order. We reached out
immediately to our security department whom is responsible for issues such as
this to offer resolve. As part of our extensive research, our distribution
center was contacted to gather information on how the items were shipped. Based
on detailed information provided by our team of specialists, we have concluded
that the suit was placed in the shipping box along with the remaining items
from the order. Unfortunately we will be unable to honor our customer’s request
for a credit refund.Tell us why here...