ConServe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I appreciate the business taking care of this Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Conserve was required to notify me no later than days after reporting this information in writing, which did not occur -- a violation of the FCRA & FDCPANo (required) written notification by mail was received, as stated in the previous responseCan Conserve furnish proof that this was mailed out to me? I was never contacted about a debt owedMy first knowledge of this was a credit tracking notification[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter my view is that I never requested cease communication, so to be kick off the program is a retaliation against me for complainingsent emails to conserve and never received responsehave paid more than the pyts and keep getting kicked off program- so has had to restart over and over againwhich is not allowing me the right to resolve my debt and they are taking the monies but not applying to my accountI will seek the next step to contact dept.education

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your prompt response and support to consumers.Regards, [redacted]

This is my replyI hope it can be addedI'm just getting over pneumonia so I couldn't reply soonerConserves reply is so ridiculous and I am so disappointed in their lack of professionalism Their reply just does not make senseI have faxed this over to Rory [redacted] this morning as well.January 14, MrRory [redacted] ,I entered into a contract with Conserve for rehab in April At that time I confirmed my current phone number at that time (same number I have had since around 2005)So this letter stating you called in February of is inconsequential since it was before I entered into the rehab contract with youFurthermore, I know for a fact that you have my correct number because when I call you, you already know who I am because of my number on your caller ID and it was confirmed with the person from Conserve I spoke to in November as wellI know you record your calls, you may want to listen to that call.The letter you wrote to the Revdex.com is completely ridiculousWhy would (I assume Joe ***) decide not to call a number that was verified with him during the set up of the contract, that showed up on the Conserve caller ID when I called him (he already knew who I was when I called) and is the contact number on the contract? And then wait until the rehab was almost complete (months later) to call my reference to get my number which you never even indicated was the reason for the callWho knows what number you called in February of but why would that call supercede a contract that was set up three months later?So you have my phone number, my address and my emailYou guys are completely unprofessional and if you do not want to honor your end of the contract that was set up in April with you, just stop debiting my accountYou have all the info you needIf you choose not to use it and create problems that are unnecessary when I am trying to do the right thing and get out of default, there is nothing I can do[redacted]

Conserve failed to admit their wrongdoing and refuses to remove the account from my credit reports despite paying the amount

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance Please pass my thanks to the company for their fair review of my request.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not the basis of my complaintI never said the company was contacting meI asked why they're requesting my income information if 1) this is not my loan and this loan was taken out before we got married 2) there has already been an agreement on amount to be paid and because I have no financial responsibility regarding this loan I will not be paying or helping to pay the monthly charges 3) if we are separated and don't live in the same household, obviously my income will not be combined with anything he may earn in the future nor will it be used in the present to assist in taking care of this debtAdditionally, I am not at liberty to disclose this information due to the sensitive nature of my employment Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Multiple issues with their response, first it’s even indicated in their response the college never made me aware if this debt, because they were messaging me through the student portal and I was no longer a student which means I never received these messages until it was too late at that point it was with conserve collection, I had contacted fedloan servicing and had my balance put on hold meanwhile I left that schoolSecond, conserve never sends the letter they are talking about from the creditor, if it’s the case attached to this email but IThe contrary they have admitted to me on the phone and as per the colleges response also they agreed with me and I was informed from CsN that due to their error of never informing me outside of the student portal which I wasn’t accessing since I wasn’t enrolled anymore that they actually requested Conserve to remove it, even conserve admitted to getting This letter from their client however even in light of this evidence and the request of their client they still refuse to comply because as per their last response To me? They called it bartering which is not the case hereThey have been very difficult to work with and they are mishandling my record because of this bad notation that’s not supposed to be there] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] [ To Revdex.com: if you plan to publish the letter below to your public site, please do not publish my name or any other identifiable informationPlease keep it anonymousThank you ]April 13, 2018To: ConServe / ATTN: Crystal [redacted] [redacted] *** [redacted] [redacted] ***Re: ID #: [redacted] Aloha Crystal, Thank you for your response to my complaintI appreciate your apology, on ConServe's behalf, for neglecting to address my concerns before I filed a complaint with the Revdex.comThank you also for confirming that I am not currently enrolled, nor will I be enrolled, in a recurring payment / auto-pay program with ConServe.Given the terms of the U.SDepartment of Education Rehabilitation Agreement that I signed on February 15, 2018, I understand that:1) My payments of $began on March 5, 2018, and I must make consecutive, full, timely, voluntary payments within the current 10-month period in order to successfully complete the program2) Once I've successfully completed the program, my student loan debt will be transferred from ConServe (a debt collection company) to an official U.SDepartment of Education loan servicer 3) Once I've successfully completed the program, I must continue to make monthly payments to the Department of Education until I am notified in writing by the Dept of Education's loan servicer to whom my debt was transferred that I am to begin making monthly payments directly to the servicer4)) Once I've successfully completed the program, my student loan debt will be taken out of default statusAssuming I will successfully complete the program with payments as described above, points #2, #and #are due to occur on or near November 5, or December 5, 2018, based on if I take months or months to complete the programThere is a significant difference between: 1) consecutive monthly payments of $to ConServe, which fulfills the requirements of the loan rehabilitation program, and...2) payments of $to ConServeor, as you wrote in your letter dated April 9, 2018, that ConServe recommends months of payments.Please help me understand the following:Why would ConServe recommend that monthly payments be made to ConServe for a program that only requires or monthly payments to successfully complete? Thank you for your time and for providing me with an answer to my question.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have an address listed on this complaintWhere did you send the documents stating that your fees are warranted? I have YET to receive themI want to pay what I owe to the University of Houston, that's itYour company adding on fees of over 1,is RIDICULOUSI was told that you company doesn't OWN the debt...why are you charging fee to begin withIn your next response to my REJECTION, please validate the amount of fees and what they are delegated too?? As in how did Conserve arrive at the figure of over $1,in feesIf you expect for me to pay that....I will demand to see the itemized charges for the additional $1,chargesMy stance is the same until I receive documents validating the debt one and an itemized list of where your figure of over a $1,came fromMy request will remain the same, I'm willing to pay $to Conserve in a one time paymentWhich is the amount owed to them.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I don't want access to any of his informationI just want Conserve to leave me and my personal information out of any agreement between my spouse and this companyI have nothing to do with this and don't want my information to be requestedAs I said before, we are not living together, therefore my income will not assist him in paying this debtFurthermore, no spouse should be included in the determination of a an agreement
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To ***My question is, what happened to the offset payment that NYHES took for the month of November 8th? Conserve informed me that NYHES would refund me that offset because Conserve would notify themUntil this date, I have not received that offset refund for November and Conserve said they would notify NYHES and that I am entitled to that refundConserve has done this to me throughout the course of the rehabilitation programInforming me of notifying NYHES and nothing occursI get bounced back and forth between both institutions; all I want is my issue to be resolvedI’m entitled to my November offset refund and; as indicated by Conserve on 11/14/via phone conversation with Conserve Representative all I want is this matter to be resolved once and for allWhy would Conserve inform me that yes I-am entitled to November ‘s refund and then as of December 17thI haven't receive it? Please help me resolve this matterI feel as though I am being victimized by both agencies when it comes to the refund of my November offset refund. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
"I did not ask for my payments to be stopped. That was done without my consentAlso, I did NOT receive any mailings advising me of a garnishmentJust because it was mailed/sent that does not guarantee I received itSuch an important document should not be left to US Mail for delivery."
Regards,
*** ***

The complany sent a debt verification, which is inaccurateI paid the balance in total, which was never reflect from original debtor. I sent them cerified mail, disputing the debt with not response back form the companyCompany report account as derogatory before providing verification of
debtThe company failed to protect my rights as an consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***