One day one lady came from constellation energy company to my business and and said we ha better price for electronic services our price is fixed and I told her no I dont want itAnd she came again and told me many things and I reject her offer and she came again third time and offer me and and she opend a account..and I didnt even used their service for months and some other energy suppliers open a account without my permission and constellation account closed due to new account opend..now I received the email it says I owe them for what I dont know even if it is cancellation fees they didnt disclosed anywhere how much is it..Iam receiving phone calls from different phone numbers saying I owe them money which I didnt even use for a month.Iam feeling harassed by this issue I really need help..I never heard that big amount for something I didnt used...and the account is already cancelled I have a account number for this constellat Product_Or_Service: Energy distribution Acco
I tried to call three times in regards to switching over our condominium complex of units to constellation All three times I called your "sales" department, someone picked up and just disconnected the call Guess business must be good to be turning away new customers Horrible experienceStay away
Salesman with uniform of Exelon Company mislead the price of Electricity and Gas and changed my contract with ComEd & Nicor Gas to higher rates Date&Time: May 10,5:30pm ComEdAccount#:XXXXXXXXXX ComEd with [redacted] Energy Services (Electricity): current rate $0.06806/kwh new rate $0.0759/kwh [redacted] Gas: current rate $0.0588/All Therms new rate $37.9/All Therms Confirmation# for switching to new service:XXXXXXX Serviceman: [redacted] Phone XXX-XXX-XXXX hand-written name and phone on paper - no name card He said I paid double to [redacted] which I should have not done since last year, even though I did not take any actionIt was incorrectThere was no rate on the paper for my 4/2/bill, he misled his rate is half $7.59) of my current rate ($kwh) which is my average daily use, not the rate He also said my [redacted] Gas rate ($0.0588) is higher than his rate (379)He wrote down only and no decimal pointHowever, when he gave me the UNIFORM DISCLOSURE STATEM
I would like to receive my gift card of $ In August of I signed up with Constellation as my electric supplierNinety days later I was supposed to receive a $VISA gift cardI did not receive cardI called again on 12/15/and was supposed to receive a call back in 7-days regarding delivery of gift cardNo one calledOn 1/29/I spoke to several people there who said they were investagating the matterI called again today and still got the same answerThey are supposed to call me backStill waiting on a response
I paid an early termination fee Business claimed not to have received it Turned it over to a collection agency I terminated service by Constellation in May I paid timely a $early termination fee 5/17/for my account #XXXXXXXXX My check was cashed by Constellation 5/23/16, but not posted to my account I received a past due notice and called Constellation rep Michelle [redacted] XXX-XXX-XXXX on 7/12/and faxed proof of payment to Michelle She said it would be posted to my account It was not Instead, I received another request for payment from Constellation and emailed proof of payment again on 8/1/to Kiara at Constellation, along with a request to post it to my account It was not Instead, another payment request came from collection agency [redacted] ., LP I've received two collection requests and several phone calls from [redacted] despite having also sent [redacted] proof of payment I don't know what else I c
I was legally switched to this company without even knowing that I was getting billed by them I was a customer of Public Service Electric & Gas for over years all the sudden I was switched to Constellation Energy without my consent why my bill skyrocketed to $a month from only $a monthThis happened beginning April 1st
I paid twice in December and cannot get a refund I renewed my contract in October and was supposed to get credits to my account I recently renewed my contract with Constellation Energy October and ever since my bills have been wrong I have made numerous calls to get this corrected and to get a refund of $that I overpaid in December I have talked to the following: Anthony, Dana, Kevin, Joe, Neesa, and Katie None of whom I can get a last name People This is ridiculous Received a bill for $for October (was out of contract) called and explained I did not know my contract expired One of the above persons advised that if I renewed my contract they would apply a $credit to this billWhich would make my bill $ I Paid the $ This call took over an Hour Well the credit did not get applied and I received a Disconnect Notice with a Late Fee I called back went through the whole scenario again, was advised by Dana-I will get the $Cr
Customer service rep entered wrong address and the company refuse to fix it I called [redacted] to come back to them as my provider.The first time they said the application failed and then they took another application with my social security number and entered the wrong address as my service address and refused to send the disconnect orderThey said I will not be responsible for the bill but the service is still on in my name at an address
Constellation failed to link my account to [redacted] and my services was cut off on Tuesday July 17, Constellation failed to link my account( [redacted] ) to [redacted] and my services was cut off on Tuesday July 17, I have made multiple attempts to have my services cut back on since this error was on Constellation, But all I would get is I apologize for this, but we have to restart your services over againI have had this account since April 18,(# [redacted] )This was on TuesdayI agreed to do that to get my services reactivated and the young lady who assisted me stated that "she guarantee that my services would be back on the next dayThis was WednesdayCome Thursday afternoon I called back in to check when my services tech would be out and we discovered that the young lady put down the wrong addressMale(at this point) stated that he would research and escalate this to his supervisor and call me back(pm)I never got that call back, so I atte
We are not sure about this companyWe have never ever been their customer but somehow they have put us into collectionsI tried calling the company but through all of the conversation they keep saying that they have no info about the account, that is does not exist, so how did they put it into collections?Account # [redacted] Name: [redacted]
They signed a contract on my business behalf on their ownNeither I or my employees were informed or askedThey created it on their own and signed One of their employee came into our business to advertise their companyThey relentessly and angrily demanded to see our energy statements after refusing it several timesAfter giving them one statement, they automatically switched the contract over from the previous energy company, ***, to their own company without asking or anythingFurthermore, they left without informing anythingAt that point, I assumed that they could not provide any good deals so they leftAbout three weeks later, I receive a letter from [redacted] saying that our contract has been switched to Constellation NewEnergyI called them to cancel that immediately and asked what document they had to switch our contractThey claimed to have a signed contract, which I asked them to send to my businessThey never sent itAfter doing cancellation, I switched back to **
I signed up with Constellation energy on 10-23-They had an offer for a $gift card that stated just for signing upThere was a day wait to receive itAfter that time I called and was told [redacted] rejected my application They were supposed to resent itI called [redacted] and told them I wanted to switchI spoke to someone from Constellation on December 2nd and was told that [redacted] accepted the applicationOn January 2nd I had not received an email for my gift cardI called and was told my application was not accepted and that the other agent misinformed meI feel that they are offer says they give the gift card just for signing up Product_Or_Service: Gift card
I have never in my years encountered such unprofessional & unorganized customer service representatives who could stand to benefit from more extensive training on how to speak to peopleFirst off just dealing with this company is a complete nightmareI received a letter on March 31st giving me the option to opt out & by explaining that I chose this third party electric supplierI called right away within the seven day window to opt out which I did on April 4th & to let the company know that their services was unwarrantedFrom my stand point everything was fine until I received my bill which puzzled me due to the fact that I complied with what the letter statedI met the seven day window needless to say I've spoken to numerous rude customer service representatives who weren't helpful at all.I have received several bills after canceling & being given a confirmation number for the second time.I was assured I wouldn't be billed again well I was charged double this monthOnce
I chose Constellation Energy for my residential electric service several months ago, and at the time was promised a $debit card for signing up I was promised a $debit card for signing up with Constellation Energy SEVERAL months agoI have sent several emails to Constellation, but I have received absolutely NO response or action
Constellation signed up small business that already had contract, then billed them an outrageous ETF and wouldn't even provide justification for ETF Constellation sales rep had new secretary sign Utility contract, when one was already in place Contract had very vague language regarding early termination, and did not list a specific fee Secretary was pressured into paying several thousand dollar fee, which business should not have been obligated to pay as secretary was not a company officer/owner When I found out about the situation I contact Gail R***, Analyst, Strategic Credit, Early Termination Resolution for details on how they calculated the ETF to make sure it matched the language in the contract She drug the process out for days, never providing the details She then threatened to turn me into collections when I pressed her harder for the details Once I informed her the client had already paid and I was simply wanting to understand why they were forced to pay wh
I never asked to enroll in Constellation, so for them to send a letter saying that I selected them is deceptive I received a letter from Constellation stating, We are happy you selected Constellation as your energy supplier and they have already notified my local utility companyMy utility company advised that they cannot make the switch because there was an error, that can be resolved if I call Constellation I have never heard of Constellation and never selected them as my energy supplierFor them to send a letter saying that I need to call and fix an issue with my provider switch is representation (and deception)
I have never signed up for the companies services and received mail from collection agency that I owe money to this company I receive my gas from [redacted] and Electric from ***I have never changed companies and have never answered any solicitations in any formI keep receiving calls and collection notices saying I owed $to a collection agency ( [redacted] )The remit to address listed on this note is: Constellation/integrys Account number listed on this notice is [redacted] I have moved in May to different address and the notice has my old address on it [redacted]
Constellation is charging us a $early termination fee after months later after we changed our electrical supplier Constellation NewEnergy is charging us an early termination fee of $Our company is [redacted] , Cr: [redacted] account ID: [redacted] We had changed electrical companies in November of and we went to a company offering us a better supplier rate and we were not told anything about a early termination fee when we signed the contract with constellationIts an unauthorized charge and we weren't notified within daysWe received a statement after months
They keep signing me up for their service without my signature or consent They call and say "we are calling from the company ***" and then offer to show me where their "company name" is on my bill They knock on my door and say they are from the city to validate I'm receiving some kind of government-provided discount This is, quite simply, a scam company Stay away
Unprofessional service rep, possibly a scammer Man came to my door at 5:pm claiming to be a service rep for ConstellationI do not use ConstellationHe tried to get me to let him into my apartment to see my billsI told him to leaveHe tried a few more times before he left after I repeatedly told him I do not get service from Constellation
One day one lady came from constellation energy company to my business and and said we ha better price for electronic services our price is fixed and I told her no I dont want itAnd she came again and told me many things and I reject her offer and she came again third time and offer me and and she opend a account..and I didnt even used their service for months and some other energy suppliers open a account without my permission and constellation account closed due to new account opend..now I received the email it says I owe them for what I dont know even if it is cancellation fees they didnt disclosed anywhere how much is it..Iam receiving phone calls from different phone numbers saying I owe them money which I didnt even use for a month.Iam feeling harassed by this issue I really need help..I never heard that big amount for something I didnt used...and the account is already cancelled I have a account number for this constellat Product_Or_Service: Energy distribution Acco
I tried to call three times in regards to switching over our condominium complex of units to constellation All three times I called your "sales" department, someone picked up and just disconnected the call Guess business must be good to be turning away new customers Horrible experienceStay away
Salesman with uniform of Exelon Company mislead the price of Electricity and Gas and changed my contract with ComEd & Nicor Gas to higher rates Date&Time: May 10,5:30pm ComEdAccount#:XXXXXXXXXX ComEd with [redacted] Energy Services (Electricity): current rate $0.06806/kwh new rate $0.0759/kwh [redacted] Gas: current rate $0.0588/All Therms new rate $37.9/All Therms Confirmation# for switching to new service:XXXXXXX Serviceman: [redacted] Phone XXX-XXX-XXXX hand-written name and phone on paper - no name card He said I paid double to [redacted] which I should have not done since last year, even though I did not take any actionIt was incorrectThere was no rate on the paper for my 4/2/bill, he misled his rate is half $7.59) of my current rate ($kwh) which is my average daily use, not the rate He also said my [redacted] Gas rate ($0.0588) is higher than his rate (379)He wrote down only and no decimal pointHowever, when he gave me the UNIFORM DISCLOSURE STATEM
I would like to receive my gift card of $ In August of I signed up with Constellation as my electric supplierNinety days later I was supposed to receive a $VISA gift cardI did not receive cardI called again on 12/15/and was supposed to receive a call back in 7-days regarding delivery of gift cardNo one calledOn 1/29/I spoke to several people there who said they were investagating the matterI called again today and still got the same answerThey are supposed to call me backStill waiting on a response
I paid an early termination fee Business claimed not to have received it Turned it over to a collection agency I terminated service by Constellation in May I paid timely a $early termination fee 5/17/for my account #XXXXXXXXX My check was cashed by Constellation 5/23/16, but not posted to my account I received a past due notice and called Constellation rep Michelle [redacted] XXX-XXX-XXXX on 7/12/and faxed proof of payment to Michelle She said it would be posted to my account It was not Instead, I received another request for payment from Constellation and emailed proof of payment again on 8/1/to Kiara at Constellation, along with a request to post it to my account It was not Instead, another payment request came from collection agency [redacted] ., LP I've received two collection requests and several phone calls from [redacted] despite having also sent [redacted] proof of payment I don't know what else I c
I was legally switched to this company without even knowing that I was getting billed by them I was a customer of Public Service Electric & Gas for over years all the sudden I was switched to Constellation Energy without my consent why my bill skyrocketed to $a month from only $a monthThis happened beginning April 1st
I paid twice in December and cannot get a refund I renewed my contract in October and was supposed to get credits to my account I recently renewed my contract with Constellation Energy October and ever since my bills have been wrong I have made numerous calls to get this corrected and to get a refund of $that I overpaid in December I have talked to the following: Anthony, Dana, Kevin, Joe, Neesa, and Katie None of whom I can get a last name People This is ridiculous Received a bill for $for October (was out of contract) called and explained I did not know my contract expired One of the above persons advised that if I renewed my contract they would apply a $credit to this billWhich would make my bill $ I Paid the $ This call took over an Hour Well the credit did not get applied and I received a Disconnect Notice with a Late Fee I called back went through the whole scenario again, was advised by Dana-I will get the $Cr
Customer service rep entered wrong address and the company refuse to fix it I called [redacted] to come back to them as my provider.The first time they said the application failed and then they took another application with my social security number and entered the wrong address as my service address and refused to send the disconnect orderThey said I will not be responsible for the bill but the service is still on in my name at an address
Constellation failed to link my account to [redacted] and my services was cut off on Tuesday July 17, Constellation failed to link my account( [redacted] ) to [redacted] and my services was cut off on Tuesday July 17, I have made multiple attempts to have my services cut back on since this error was on Constellation, But all I would get is I apologize for this, but we have to restart your services over againI have had this account since April 18,(# [redacted] )This was on TuesdayI agreed to do that to get my services reactivated and the young lady who assisted me stated that "she guarantee that my services would be back on the next dayThis was WednesdayCome Thursday afternoon I called back in to check when my services tech would be out and we discovered that the young lady put down the wrong addressMale(at this point) stated that he would research and escalate this to his supervisor and call me back(pm)I never got that call back, so I atte
We are not sure about this companyWe have never ever been their customer but somehow they have put us into collectionsI tried calling the company but through all of the conversation they keep saying that they have no info about the account, that is does not exist, so how did they put it into collections?Account # [redacted] Name: [redacted]
They signed a contract on my business behalf on their ownNeither I or my employees were informed or askedThey created it on their own and signed One of their employee came into our business to advertise their companyThey relentessly and angrily demanded to see our energy statements after refusing it several timesAfter giving them one statement, they automatically switched the contract over from the previous energy company, ***, to their own company without asking or anythingFurthermore, they left without informing anythingAt that point, I assumed that they could not provide any good deals so they leftAbout three weeks later, I receive a letter from [redacted] saying that our contract has been switched to Constellation NewEnergyI called them to cancel that immediately and asked what document they had to switch our contractThey claimed to have a signed contract, which I asked them to send to my businessThey never sent itAfter doing cancellation, I switched back to **
I signed up with Constellation energy on 10-23-They had an offer for a $gift card that stated just for signing upThere was a day wait to receive itAfter that time I called and was told [redacted] rejected my application They were supposed to resent itI called [redacted] and told them I wanted to switchI spoke to someone from Constellation on December 2nd and was told that [redacted] accepted the applicationOn January 2nd I had not received an email for my gift cardI called and was told my application was not accepted and that the other agent misinformed meI feel that they are offer says they give the gift card just for signing up Product_Or_Service: Gift card
I have never in my years encountered such unprofessional & unorganized customer service representatives who could stand to benefit from more extensive training on how to speak to peopleFirst off just dealing with this company is a complete nightmareI received a letter on March 31st giving me the option to opt out & by explaining that I chose this third party electric supplierI called right away within the seven day window to opt out which I did on April 4th & to let the company know that their services was unwarrantedFrom my stand point everything was fine until I received my bill which puzzled me due to the fact that I complied with what the letter statedI met the seven day window needless to say I've spoken to numerous rude customer service representatives who weren't helpful at all.I have received several bills after canceling & being given a confirmation number for the second time.I was assured I wouldn't be billed again well I was charged double this monthOnce
I chose Constellation Energy for my residential electric service several months ago, and at the time was promised a $debit card for signing up I was promised a $debit card for signing up with Constellation Energy SEVERAL months agoI have sent several emails to Constellation, but I have received absolutely NO response or action
Constellation signed up small business that already had contract, then billed them an outrageous ETF and wouldn't even provide justification for ETF Constellation sales rep had new secretary sign Utility contract, when one was already in place Contract had very vague language regarding early termination, and did not list a specific fee Secretary was pressured into paying several thousand dollar fee, which business should not have been obligated to pay as secretary was not a company officer/owner When I found out about the situation I contact Gail R***, Analyst, Strategic Credit, Early Termination Resolution for details on how they calculated the ETF to make sure it matched the language in the contract She drug the process out for days, never providing the details She then threatened to turn me into collections when I pressed her harder for the details Once I informed her the client had already paid and I was simply wanting to understand why they were forced to pay wh
I never asked to enroll in Constellation, so for them to send a letter saying that I selected them is deceptive I received a letter from Constellation stating, We are happy you selected Constellation as your energy supplier and they have already notified my local utility companyMy utility company advised that they cannot make the switch because there was an error, that can be resolved if I call Constellation I have never heard of Constellation and never selected them as my energy supplierFor them to send a letter saying that I need to call and fix an issue with my provider switch is representation (and deception)
I have never signed up for the companies services and received mail from collection agency that I owe money to this company I receive my gas from [redacted] and Electric from ***I have never changed companies and have never answered any solicitations in any formI keep receiving calls and collection notices saying I owed $to a collection agency ( [redacted] )The remit to address listed on this note is: Constellation/integrys Account number listed on this notice is [redacted] I have moved in May to different address and the notice has my old address on it [redacted]
Constellation is charging us a $early termination fee after months later after we changed our electrical supplier Constellation NewEnergy is charging us an early termination fee of $Our company is [redacted] , C
r: [redacted] account ID: [redacted] We had changed electrical companies in November of and we went to a company offering us a better supplier rate and we were not told anything about a early termination fee when we signed the contract with constellationIts an unauthorized charge and we weren't notified within daysWe received a statement after months
They keep signing me up for their service without my signature or consent They call and say "we are calling from the company ***" and then offer to show me where their "company name" is on my bill They knock on my door and say they are from the city to validate I'm receiving some kind of government-provided discount This is, quite simply, a scam company Stay away
Unprofessional service rep, possibly a scammer Man came to my door at 5:pm claiming to be a service rep for ConstellationI do not use ConstellationHe tried to get me to let him into my apartment to see my billsI told him to leaveHe tried a few more times before he left after I repeatedly told him I do not get service from Constellation