Very poor customer service response and not making good on promising to call back regarding issues with a bill I received my bill for the current month, shocked to find it doubled what is ($more than usual) I called on 12/27/to attempt to figure out where the extra charges are coming from The gentleman I spoke to put me on hold but could not seem to find where the charges were coming from, so told me he was going to look into it and get back to me that day On 12/28, after not hearing back from him, I called again After speaking to someone who also could not seem to assist me in understanding these charges I asked to speak to a supervisor (Michelle P from the Michigan call center) She too seemed confused by the charges, other than being able to tell me that they were trcharges (the difference between what we paid in budget billing and the cost of what we actually used in electricity) She told me she was going to create a spread-sheet, email it to me
On November 11, I called [redacted] to change the supplier of both my gas and electric accounts from Constellation Energy back to [redacted] I was informed by [redacted] that I needed a cancellation number from Constellation, and once I received that to call backI called Constellation and received two cancellation numbers, one for gas and one for electricI called [redacted] back and provided them the requested cancellation numbers and was told everything was all set and my service provider would now be switched back to [redacted] Today, December 22, receive a gas bill which shows Constellation as my service providerI called [redacted] and was told on their end everything was recorded correctly and I cancelled Constellation back on 11/17/They informed me I had to call Constellation because they didn't cancel my account and recommended I file a Revdex.com complaintI called Constellation back and explained the situationConstellation t
I am contacting you today because I have been totally frustrated in attempting to solve my problems through regular customer service protocol I have three electrical accounts for my business with ConstellationMy issues started in when I realized that one of my three monthly payments would consistently get lost , although all three checks were disbursed at the same timeIn working with customer service department we agreed to combined my three accounts in to one parent account and that would combine my multiple payments into one monthly payment(see memo dated Dec 27, 2016)Amazingly, within days the Constellation billing department lost the summary payment and sent my either a late notice or termination warning Because I use my banks bill pay to pay our bills I was able to submit a "proof of payment" which is actually paid electronically and not through the mailNo one ever got back with me but the payments were found and correct to my account(see memo dated Feb 15,
I've been receiving my gas bills from Constellation up until October My wife contacted the company and was advised it was sent to an email addressI advised my wife that I've never authorized nor received any statement/bill from ConstellationMy wife was told that it'll will corrected and a statement would be mailed outIt's now November and I still have not received a statementMy wife contacted Constellation once more and was told no changes were made as of 11/21/2016.I spoke with a representative by the name of Lexi,I asked her if the company was accredited with the Revdex.com and she refused Account_Number: [redacted]
Constellation energy charged me on my gas bill without ever taking my consent for my people's gas account.I want their amount taken out front my bill Constellation energy charged me on my gas bill and put themselves as my supplier and charged my gas billThey added their charge onto my people's gas bill account number XXXXXXXXXXXXX for the month of January and February without ever taking my permission or having me sign any contractThey send some sales rep over my house and made my mom sign something when the actual people's gas account is in my name not hersThey did not want to refund when I called them neither did they want to help
I was enrolled in Constellation New Energy Gas without my verbal or written consent I was greatly surprised and dismayed upon receiving my local gas bill to note that I had been enrolled in Constellation I do not know this company and I have never had any affiliation with them I did telephone them to cancel any enrollment They said they would unenroll me, however, this would take up to billing periods Since their rates are HIGHER than my local rates, they receive a profit from me, again, without my consent This is a fraudulent profit as it is obtained without my consent to enroll I am submitting this complaint to warn others I hope that Revdex.com of Kentucky, etc., will note this Company in their District as practicing illegal enrollment techniques Product_Or_Service: Natural gas distribution
Trying to set up an account online and can not reach anyone hello anyone home??>??? I have called several times over hours, the phone number will disconnect sometimes and when you do get someone they have no clue to helpThis seems like a market scamI am concerned that this company has a A ratingThe CEO needs to call customer service and hear tghe poor phone quality service this company hasI am so hoping to cancel and go back to a real company
I have received a check from this company but I don't know whyI don't want to can it for fear that it is a scam The check is for 89.19, supposedly a refund for incorrect rateIncorrect rate for what? My local utility is not this companyThe check was issued on 9/17/It's valid for daysThey say: for future reference, to obtain the status of your invoice, please log on to https://supply.exeloncorp.com/supply/apinquiry/However, I don't want to do that because I am concerned they would then be able to track back to my email address when I haven't given permissionThe check is issued from The Bank [redacted] in PhiladelphiaThe return address on the check is [redacted] , in Baltimore
I rent my homeStarTex was the electricity provider I selected upon move inI did not approve nor contract with Constellation home warranty when I signed on with StarTexI am getting bills from Constellation and have called numerous times to advise THAT I RENT MY HOME AND HAVE NO USE FOR A HOME WARRANTY! Each time I am told that because I am not the homeowner, they will gladly remove me from their billing--that it was all a mistakeUntil the next billI must say I find it very distasteful that StarTex would use such underhanded tacticsI KNOW I did not agree to this serviceI have read online that many people have the exact complaint as mineAnd share my frustration with trying to make Constellation home warranty quit their fraudulent billingIf this goes on my credit I will sue Product_Or_Service: Fraudulent billing charges Account_Number: [redacted]
Sales Rep came to my door & asked to switch I said no because I would incur two termination fees from current supplier but was told they were waived In May of the representative came to my door & I told him no because I would incur termination fees (one for $for thermometer) & one for $ He stated those fees can be waived & proceeded to make a call & handed me the phone for the waiver confirmation Saturday April 30, I received a notice from a collection Agency stating I owed Direct Energy $ I contacted Direct Energy and they said it was the early termination fee & thermostat fee incurred in May of I questioned them why I did not receive any bills from them & went to a collection agency and they said they did not know, otherwise I would have tried to resolve it then & I would have to resolve it through Constellation I called Constellation spoke to Rosa in the Complaint Department & she explained they are not responsible for termination fees th
I never spoke to any rep from this company, or even heard of this companyThen I receive something in the mail that constellation was my new energy providerThey switched me to their company without my permission
Never signed up for service but being billed for it Constellation Energy had sales people go door to door signing people up for the energy services. We never signed up or changed our electric service. Monthly electric bill reflects charges from Constellation Energy. Our electric bill has doubled since they have been charging for service we never signed up for. On 07/27/2016 I contacted Constellation Energy and informed them I never signed up for their services I want it disconnected immediately. I was informed that I would be charged a $50 termination fee. I asked how can they charge that fee when we never signed up for their services. No explanation was given. My cancel service & confirmation #XXXXXXXX. I asked for a copy of the contract with my signature on it and was told that they don't have access to that information. They couldn't provide me with information to contact someone for a copy of the contract.I recieved another electric bill and seen that I was still being bille
Are taking their time to pay back credit (over payment) in the amount of $since Nov 1, Not responsive in paying back our money As of November 1, 2015, I cancelled my natural gas service with ConstellationI was using their "budget billing" plan and had a credit of $After waiting months for my refund, I called to inquire today(4/19/16), only to be told that a refund had never been issuedI was initially told today that I could expect a check in 4-weeks and when I told the person that was unacceptable, it then changed to 7-business daysI couldn't understand the man's nameThis is an unacceptable practiceIf I owed Constellation $for months, I would have no service and collection agencies harassing me
Startex keeps changing my electric rateI have had several issues with their billing inconsistency and them claiming internal error as a reason I had to accept that they made a mistake and my renewal date was really June 29th, which means I signed up for a renewal lateI renewed on the 30h of July After I filed the complaint my account was switched to cents per month and that changed happened after I renewed and received paperworkEach time I log in to pay a bill they have changed my rate, I am supposed to be under contract for which is what I agreed to, I did not agree to I have enclosed a screenshot of the agreement
Said I was a customer since but havent had electrical account that long, did not have correct information on account I just found out that constellation new energy was my electrical supplier, couldbt figure outwhy my BGE bill was times more than was supposed to beI called to cancel and found that they said I was a customer since 2011, I havent even had my account that longThey didnt have ANY correct contact or information for meWould not give refund, did not even acknowlendge that they had wrong info and have been billing me for god knows how long and over billing me at that I am on budget bill and my bill should only be $they are charging me anywhere from $to $a monthI believe them to be crooks and scavangers and they should rectify the situationI am out over $and that's just what I know of
I too have been subject to a switch to this company without my consent Apparently I've been paying almost double what AEP charges Constellation would not help me out other than cancelling the supposed contract No offer of a refund or anything Now I have to wait another bill cycles for the non-ripoff charges to take effect This company is a scam!
They charged me twice for the same month I signed up for this program due to the sales gentleman stating to me that my electric bill will be cheaperI received my bill and I am paying almost twice the amount I use to payAfter reviewing my bill BGE charges me for my electric and then constellation energy is charging me for it as wellI called constellation energy they stated that I was in a month contract but due to this they will cancel me for nothing but I have to contact bge for a refundI called bge, bge stayed that since constellation energy charged me a 2nd time I would have to call them backI called constellation energy for the 2nd time now todayThe gentleman with constellation energy stated that it does work like this and it stated that in my contract so they will not refund meI asked to speak to a supervisorA supervisor got in the phone and told me that they charge me and so does bge I said if I would have been told this common sense I would have never signed u
Would like to discontinue service with Constellation Energy as our small company can save $500+ per month by switching to new company Signed up with Constellation 5/acct #XXXXXXXXXX We discontinued service and received a bill for $27,because we didn't finish out the mos When we agreed to go with them they said if they couldn't sell the energy that we signed up for then we would have to pay, but usually they don't have an issue reselling it We are a small company and if we can save $500+ per month by going to another company we should have the right to do so without penalty We reinstated with Constellations to avoid the fee they charged us and informed me that there will probably be a fee from the drop date of 10/23/to the reinstatement date
When I inquired to cancel b/c my rate is higher than market, constellation,&***, I was given a triple the regular cancellation fee &other wrong info Problem date: October 21, Account number [redacted] After learning that my rate is higher than current constellation and [redacted] rates, I contacted them to cancel Initially, the chat person told me that my contract goes thru Oct and could only cancel for $ I was not home, so when I got home I looked into my contract info I called the phone number for constellation, and was told that I had been a customer since I was told that I should have received a letter in August saying I was auto renewing I told her I did not receive any such letter Then she tried to research on the computer the letter, and she couldn't find it either Then she said I must have received this letter, which I did not I told her that the current rate is unfair given it is higher than [redacted] as well as Constellation rates I told
A guy in a blue shirt came knocking on my door, I thought it was another salesman, and I have a NO SOLICITING sign clearly posted on my screen door. I told the guy to keep moving, but he assured me he wasn't selling anything. I was curious at this point thinking he was here for a legitimate reason. He explained to me that he was with Constellation Energy and he wanted to qualify me for a stable rate that I pay for my energy. Asked me to show him a recent statement and he could check to see if I qualified, which I did. I use about 1000 KWH a month and all you need to use is 300. He offered a stable rate for gas and electric both, and both rates were lower than what BGE was charging. The offer included a 3 year contract where my rates stay the same for 3 years, a 90 day risk-free guarantee where in those 90 days if I decided I did not like this contract, I could cancel free and clear. So I went ahead and signed up. On my next billing cyvle, my bill was about 50 bucks cheaper than it usually was. That winter my gas bill didn't go through the roof like I was expecting. I'm now in my 2nd year of the contract, and still my bill is lower than it originally was, and I can almost guess what my bill will be....within 20 bucks. I'm honestly glad this guy came and explained what Constellation does. I don't know why people claim they're getting royaly screwed over. All I can say is make sure they have an agent badge with a Rep ID #. This guy wrote his down along with his name and number. Not everyone who comes to your door is bad.
Very poor customer service response and not making good on promising to call back regarding issues with a bill I received my bill for the current month, shocked to find it doubled what is ($more than usual) I called on 12/27/to attempt to figure out where the extra charges are coming from The gentleman I spoke to put me on hold but could not seem to find where the charges were coming from, so told me he was going to look into it and get back to me that day On 12/28, after not hearing back from him, I called again After speaking to someone who also could not seem to assist me in understanding these charges I asked to speak to a supervisor (Michelle P from the Michigan call center) She too seemed confused by the charges, other than being able to tell me that they were trcharges (the difference between what we paid in budget billing and the cost of what we actually used in electricity) She told me she was going to create a spread-sheet, email it to me
On November 11, I called [redacted] to change the supplier of both my gas and electric accounts from Constellation Energy back to [redacted] I was informed by [redacted] that I needed a cancellation number from Constellation, and once I received that to call backI called Constellation and received two cancellation numbers, one for gas and one for electricI called [redacted] back and provided them the requested cancellation numbers and was told everything was all set and my service provider would now be switched back to [redacted] Today, December 22, receive a gas bill which shows Constellation as my service providerI called [redacted] and was told on their end everything was recorded correctly and I cancelled Constellation back on 11/17/They informed me I had to call Constellation because they didn't cancel my account and recommended I file a Revdex.com complaintI called Constellation back and explained the situationConstellation t
I am contacting you today because I have been totally frustrated in attempting to solve my problems through regular customer service protocol I have three electrical accounts for my business with ConstellationMy issues started in when I realized that one of my three monthly payments would consistently get lost , although all three checks were disbursed at the same timeIn working with customer service department we agreed to combined my three accounts in to one parent account and that would combine my multiple payments into one monthly payment(see memo dated Dec 27, 2016)Amazingly, within days the Constellation billing department lost the summary payment and sent my either a late notice or termination warning Because I use my banks bill pay to pay our bills I was able to submit a "proof of payment" which is actually paid electronically and not through the mailNo one ever got back with me but the payments were found and correct to my account(see memo dated Feb 15,
I've been receiving my gas bills from Constellation up until October My wife contacted the company and was advised it was sent to an email addressI advised my wife that I've never authorized nor received any statement/bill from ConstellationMy wife was told that it'll will corrected and a statement would be mailed outIt's now November and I still have not received a statementMy wife contacted Constellation once more and was told no changes were made as of 11/21/2016.I spoke with a representative by the name of Lexi,I asked her if the company was accredited with the Revdex.com and she refused Account_Number: [redacted]
Constellation energy charged me on my gas bill without ever taking my consent for my people's gas account.I want their amount taken out front my bill Constellation energy charged me on my gas bill and put themselves as my supplier and charged my gas billThey added their charge onto my people's gas bill account number XXXXXXXXXXXXX for the month of January and February without ever taking my permission or having me sign any contractThey send some sales rep over my house and made my mom sign something when the actual people's gas account is in my name not hersThey did not want to refund when I called them neither did they want to help
I was enrolled in Constellation New Energy Gas without my verbal or written consent I was greatly surprised and dismayed upon receiving my local gas bill to note that I had been enrolled in Constellation I do not know this company and I have never had any affiliation with them I did telephone them to cancel any enrollment They said they would unenroll me, however, this would take up to billing periods Since their rates are HIGHER than my local rates, they receive a profit from me, again, without my consent This is a fraudulent profit as it is obtained without my consent to enroll I am submitting this complaint to warn others I hope that Revdex.com of Kentucky, etc., will note this Company in their District as practicing illegal enrollment techniques Product_Or_Service: Natural gas distribution
Trying to set up an account online and can not reach anyone hello anyone home??>??? I have called several times over hours, the phone number will disconnect sometimes and when you do get someone they have no clue to helpThis seems like a market scamI am concerned that this company has a A ratingThe CEO needs to call customer service and hear tghe poor phone quality service this company hasI am so hoping to cancel and go back to a real company
I have received a check from this company but I don't know whyI don't want to can it for fear that it is a scam The check is for 89.19, supposedly a refund for incorrect rateIncorrect rate for what? My local utility is not this companyThe check was issued on 9/17/It's valid for daysThey say: for future reference, to obtain the status of your invoice, please log on to https://supply.exeloncorp.com/supply/apinquiry/However, I don't want to do that because I am concerned they would then be able to track back to my email address when I haven't given permissionThe check is issued from The Bank [redacted] in PhiladelphiaThe return address on the check is [redacted] , in Baltimore
I rent my homeStarTex was the electricity provider I selected upon move inI did not approve nor contract with Constellation home warranty when I signed on with StarTexI am getting bills from Constellation and have called numerous times to advise THAT I RENT MY HOME AND HAVE NO USE FOR A HOME WARRANTY! Each time I am told that because I am not the homeowner, they will gladly remove me from their billing--that it was all a mistakeUntil the next billI must say I find it very distasteful that StarTex would use such underhanded tacticsI KNOW I did not agree to this serviceI have read online that many people have the exact complaint as mineAnd share my frustration with trying to make Constellation home warranty quit their fraudulent billingIf this goes on my credit I will sue Product_Or_Service: Fraudulent billing charges Account_Number: [redacted]
Sales Rep came to my door & asked to switch I said no because I would incur two termination fees from current supplier but was told they were waived In May of the representative came to my door & I told him no because I would incur termination fees (one for $for thermometer) & one for $ He stated those fees can be waived & proceeded to make a call & handed me the phone for the waiver confirmation Saturday April 30, I received a notice from a collection Agency stating I owed Direct Energy $ I contacted Direct Energy and they said it was the early termination fee & thermostat fee incurred in May of I questioned them why I did not receive any bills from them & went to a collection agency and they said they did not know, otherwise I would have tried to resolve it then & I would have to resolve it through Constellation I called Constellation spoke to Rosa in the Complaint Department & she explained they are not responsible for termination fees th
I never spoke to any rep from this company, or even heard of this companyThen I receive something in the mail that constellation was my new energy providerThey switched me to their company without my permission
Never signed up for service but being billed for it Constellation Energy had sales people go door to door signing people up for the energy services. We never signed up or changed our electric service. Monthly electric bill reflects charges from Constellation Energy. Our electric bill has doubled since they have been charging for service we never signed up for. On 07/27/2016 I contacted Constellation Energy and informed them I never signed up for their services I want it disconnected immediately. I was informed that I would be charged a $50 termination fee. I asked how can they charge that fee when we never signed up for their services. No explanation was given. My cancel service & confirmation #XXXXXXXX. I asked for a copy of the contract with my signature on it and was told that they don't have access to that information. They couldn't provide me with information to contact someone for a copy of the contract.I recieved another electric bill and seen that I was still being bille
Are taking their time to pay back credit (over payment) in the amount of $since Nov 1, Not responsive in paying back our money As of November 1, 2015, I cancelled my natural gas service with ConstellationI was using their "budget billing" plan and had a credit of $After waiting months for my refund, I called to inquire today(4/19/16), only to be told that a refund had never been issuedI was initially told today that I could expect a check in 4-weeks and when I told the person that was unacceptable, it then changed to 7-business daysI couldn't understand the man's nameThis is an unacceptable practiceIf I owed Constellation $for months, I would have no service and collection agencies harassing me
Startex keeps changing my electric rateI have had several issues with their billing inconsistency and them claiming internal error as a reason I had to accept that they made a mistake and my renewal date was really June 29th, which means I signed up for a renewal lateI renewed on the 30h of July After I filed the complaint my account was switched to cents per month and that changed happened after I renewed and received paperworkEach time I log in to pay a bill they have changed my rate, I am supposed to be under contract for which is what I agreed to, I did not agree to I have enclosed a screenshot of the agreement
Said I was a customer since but havent had electrical account that long, did not have correct information on account I just found out that constellation new energy was my electrical supplier, couldbt figure outwhy my BGE bill was times more than was supposed to beI called to cancel and found that they said I was a customer since 2011, I havent even had my account that longThey didnt have ANY correct contact or information for meWould not give refund, did not even acknowlendge that they had wrong info and have been billing me for god knows how long and over billing me at that I am on budget bill and my bill should only be $they are charging me anywhere from $to $a monthI believe them to be crooks and scavangers and they should rectify the situationI am out over $and that's just what I know of
I too have been subject to a switch to this company without my consent Apparently I've been paying almost double what AEP charges Constellation would not help me out other than cancelling the supposed contract No offer of a refund or anything Now I have to wait another bill cycles for the non-ripoff charges to take effect This company is a scam!
They charged me twice for the same month I signed up for this program due to the sales gentleman stating to me that my electric bill will be cheaperI received my bill and I am paying almost twice the amount I use to payAfter reviewing my bill BGE charges me for my electric and then constellation energy is charging me for it as wellI called constellation energy they stated that I was in a month contract but due to this they will cancel me for nothing but I have to contact bge for a refundI called bge, bge stayed that since constellation energy charged me a 2nd time I would have to call them backI called constellation energy for the 2nd time now todayThe gentleman with constellation energy stated that it does work like this and it stated that in my contract so they will not refund meI asked to speak to a supervisorA supervisor got in the phone and told me that they charge me and so does bge I said if I would have been told this common sense I would have never signed u
Would like to discontinue service with Constellation Energy as our small company can save $500+ per month by switching to new company Signed up with Constellation 5/acct #XXXXXXXXXX We discontinued service and received a bill for $27,because we didn't finish out the mos When we agreed to go with them they said if they couldn't sell the energy that we signed up for then we would have to pay, but usually they don't have an issue reselling it We are a small company and if we can save $500+ per month by going to another company we should have the right to do so without penalty We reinstated with Constellations to avoid the fee they charged us and informed me that there will probably be a fee from the drop date of 10/23/to the reinstatement date
When I inquired to cancel b/c my rate is higher than market, constellation,&***, I was given a triple the regular cancellation fee &other wrong info Problem date: October 21, Account number [redacted] After learning that my rate is higher than current constellation and [redacted] rates, I contacted them to cancel Initially, the chat person told me that my contract goes thru Oct and could only cancel for $ I was not home, so when I got home I looked into my contract info I called the phone number for constellation, and was told that I had been a customer since I was told that I should have received a letter in August saying I was auto renewing I told her I did not receive any such letter Then she tried to research on the computer the letter, and she couldn't find it either Then she said I must have received this letter, which I did not I told her that the current rate is unfair given it is higher than [redacted] as well as Constellation rates I told
A guy in a blue shirt came knocking on my door, I thought it was another salesman, and I have a NO SOLICITING sign clearly posted on my screen door. I told the guy to keep moving, but he assured me he wasn't selling anything. I was curious at this point thinking he was here for a legitimate reason. He explained to me that he was with Constellation Energy and he wanted to qualify me for a stable rate that I pay for my energy. Asked me to show him a recent statement and he could check to see if I qualified, which I did. I use about 1000 KWH a month and all you need to use is 300. He offered a stable rate for gas and electric both, and both rates were lower than what BGE was charging. The offer included a 3 year contract where my rates stay the same for 3 years, a 90 day risk-free guarantee where in those 90 days if I decided I did not like this contract, I could cancel free and clear. So I went ahead and signed up. On my next billing cyvle, my bill was about 50 bucks cheaper than it usually was. That winter my gas bill didn't go through the roof like I was expecting. I'm now in my 2nd year of the contract, and still my bill is lower than it originally was, and I can almost guess what my bill will be....within 20 bucks. I'm honestly glad this guy came and explained what Constellation does. I don't know why people claim they're getting royaly screwed over. All I can say is make sure they have an agent badge with a Rep ID #. This guy wrote his down along with his name and number. Not everyone who comes to your door is bad.