gift card not delivered l was offered dollars in gift cards if l switched my gas and electric to constellation l switched and got a dollar gift card for the pass two weeks l have been in touch with there customer service deptfive times they keep telling me they are going to email me the card.Constellation is just giving me the run around and no dollar gift card.l feel they are taking advantage of seniors citizens
Sales rep from Constellation Falsely Identified themselves as an agent of [redacted] , confirming that I was receiving lowest rates The sales representative Nick falsely identified himself as a [redacted] Agent, asked to see my [redacted] bill to confirm that I was receiving the lowest rate for my gas billI informed him that I had already been reached by a [redacted] agent to confirm thisHe indicated that he was confirming that this was done correctly, after showing him the bill he said I should be receiving a lower rateI run a small business and took his word for it, He assured me that this was a non-binding contract and to ignore everything that was said over the phone to a person on the line to confirm this contract I was not aware at the time I was signingHe coached me through this like this was routine for him, assuring me that the language was non-binding and that this was just to get a better rateAfter googling Constellation Energy it was clear that many people had a similar experien
My Constellation charges have always been included in my [redacted] BillA few weeks ago, I received a bill for $233.15, which ,is unjustified I have had a contract with Constellation for my electric serviceThis Fall, I received letters from several other companies that wanted me to chose them as electric supplierMy Constellation bill has always been included in my [redacted] billNot realizing that my contract with constellation had not expired nor was I aware that they charged a $early termination fee, I selected another company with better ratesAfter receiving an email regarding the $fee, I called, explained my situation, I entered into a new year contract with constellation, cancelled contract with OTHER supplier, and was told the $fee would be waivedLast week, I received a bill from constellation for $I had never received a bill directly from them ever beforeThe statement showed zero previous balance and current charges of I called, had
Locked in a contract-ripped off & overcharged! We were duped into this 'alleged' contractWe kept asking for proof of one and were told it was 'verbal'The owner was under the impression he was locking his rate in for years and Constellation stated he signed up for 4! Nothing was was ever clear with this company.They now want to charge over $to get out of this 'alleged contract' and refuse to lower their rate to what they are now offering to other customersIf we make the switch to another company (which we are going to do) the cost for cancellation will be absorbed because of the SIGNIFICANT difference in cost When we did the math on the bill, we are actually paying EVEN MORE than what is on this 'alleged' contract!! I had to speak with a supervisor to get the fee for cancellation after several promises of return calls I never received.Very very poor customer service.THIS COMPANY IS A NIGHTMARE-I WOULD STAY FAR FAR AWAY!
Both our two companies were with [redacted] solutionsOur contracts were sold to Constellation EnergyThe prices they are charging us is almost double what [redacted] solutions wasWe had no option to opt out of the contract with Constellation
Separate Months I have paid the bill I am now months behind Constellation acknowledges they have problem on their end Yet up for disconnect Account Nu [redacted] I paid the July 'bill via bill pay which has cleared on 08/08/ We have provided proof of the bill pay via email We still do not have a credit for that payment This month we mailed in our check for the August bill It cleared 09/13/ Yet Constellation is now disconnecting our service My office had to take at least hours today, on the phone and Constellation's suggestion is to go to [redacted] and buy a money card and then call with the money cardSo now I am out another $to pay two months that I've already paid The real icing on the cake is seeing all of these other similar complaints on Revdex.com and that Constellation KNOWS it has a problem on ITS END yet is moving forward with disconnection and forcing customers to pay twice I will be getting a credit one way or another and I will be cha
I think the company and the company's agent are suspected of contract fraud In October, a man claiming to be a broker came to my restaurantHe recommended to me a more favorable price in electricity and coal aboveI believed him and signed two contracts with himHe told me two points, first, I got a more favorable priceSecond, I can cancel the contract at any time, and do not need to pay other feesIn January 2017, I received a gas bill from Constellation NewEnergy, IncI found that the bill fee is not only not cheap, but it is higherSo I call to the call center for help, I hope to get a correct market priceI talked to them twice in a week and did not get a clear answer.In 02/16, their manager told me that there was no way to help meIf I want to cancel the contract, I need to pay a high feeI think this is a contract fraud
Constellation is sending collections notices threatening termination of supply service, yet my bill is paid in full [redacted] provides distribution service and Constellation provides supply service [redacted] handles consolidated billing for both I am on automatic payment plan with budget billing, handled by [redacted] My balance due with [redacted] for the consolidated account is showing as $ Yet I received two collection notices on July 22nd (one dated July and one dated July 14) from Constellation Energy The notice dated July says "Constellation has been notified by [redacted] " that I owe $past due The notice dated July says there is a past due balance of $ Neither is correct because my [redacted] bill shows no past due balance whatsoever Constellation in the July notice threatens termination of the account (which may carry additional fees) unless immediate payment is made Yet there is no place to pay on the Constell
Constellation offered a promo, where you join with code of [redacted] and receive $best buy gift card for joining days after join with promoClient joined under promo, waiting for promo gift cardClient joined around July after months of calling to find out why promo gift card not yet fulfilled, around Dec 2015/ Jan CS of Constellaion by phone verified account was eligible for promo and suggested to wait another weeksUpon another call, CS rep said promo was handled via vine bridge company, which consumer never heard of and didnt join with, and Constellation suggested consumer called such company and provided a phone number to find out status of promoConsumer wasted long call to a shady company offering "congragulation, you won a cruise" etc, with many shady offers, but no rep was availableso constellation rep have a shady referral instead of offering a solutionwhen calling constellation again noting contact was bad and consumer never had any connection with
Have been a NYSEG customer for over years Recently started seeing I was being charged by Constellation Energy Did not authorize this service Due to being a senior citizen on a fixed income this charge makes a huge difference in my finances Contacted Constellation to have this discontinued immediatelyConstellation informed me it would take one to two billing cycles to remove this from my bill Considering it took them no time to add this to my bill I find this unlikely It is the end of the month so one billing cycle makes sense, this would be January February's billing cycle charge is unacceptableNo correspondence has occurred between us This generated conversation at my place of work and three other NYSEG users are having the same issue They also have contacted Constellation to discontinue services they don't feel they authorized or want
I got a letter in the mail claiming that Constellation was going to be my gas providerAnd that my current gas company will no longer be my gas co Date matter took place 10/10/This company claims they will be my new gas companyI called [redacted] who is now my provider and they said this is not trueThey did not know anything about thisI called this company and they claimed they are the current company and that I was already a customerWas told this by a sales rep My so called account number is LDC Account Number- [redacted]
I received bill from Constellation, CO for $I am asked to pay this bill to avoid collection actionI never sign contract with Constellation, CoI have same gas company for years and my bills are payed
The company convinced me that they could lower my electric bill and instead of my bill being lowered it was doubled November I agreed to sign up with constellation Energy in order to lower my billIn January [redacted] called me stating that my bill increased substantially but stated that it was an energy problemI tried to figure out why it increased to twice the amount that I usually paidEarly this month I found out that I was being billed by [redacted] and Constellation Energy
I have paid my July energy bill of $online through [redacted] bank on 7/23/To this date of 8/27/18,this amount has not been credited to my acct I paid my July bill of $online through [redacted] on 7/23/and the money was taken out of my checking account on 7/24/The due date for the bill was 8/6/However, I noticed online on 8/8/that my Constellation account showed that my bill was still outstanding for $A [redacted] staff member has confirmed that Constellation has received my payment on 7/24/in an email I received from him on 8/9/in response to my inquiryHowever the payment has still not been credited to my Constellation accountI have called Constellation at 866-917-about this issue on 8/9/and then both faxed and emailed my [redacted] proof of payment to Constellation along with the [redacted] staff email confirming that Constellation had received my paymentI faxed to 866-477- [redacted] twice and I emailed to [email protected] twice on 8/9/
Constellation made a contract in my name, forged my signature, and has put me in collections for $6, In fall of 2016, salesman came to my business pitching a new energy planI had no intention of switching since I was happy with my current planI asked for their business cards and they said they did not have anySo I do not know their namesI asked them to leaveWithin a week, I got a contract with a fake email with my name in it, and with my forged signatureWhen I called to report this issue, the customer service representative said they have my recording agreeing to the contractI asked them to play the recording and the voice was not mineSomeone was asked to simply say "yes" to the contract agreementWhen asking to cancel, I was told there would be a large fine (~$6000) to cancel the account An email was sent to the constellation customer care email on October 24th (ce number SR# 1- [redacted] ) but that only got a generic response
Payment made yet service disconnected They upgraded their system that messed up autopay settingWe called on july 2, reset the autopay and made payment for monthsHave confirmation in emailYet the service got disconnected todayCalled them and they said no payment is due & they don't know why the service got disconnectedThey will not send someone for days to restore the serviceThis is ridiculous and unacceptable, having to suffer for their fault
We have canceled service back June 2014; but I am still getting bills for the service that I am not receiving I have requested to cancel service back June 2014; and I was told there is an early but I am still getting bills for the service that I am not receiving I have made multiple attempts to resolve this issue but I they keep sending me billsi am paying PSEG for the supply and service and constellation is billing me for the same supply and I CANT make it stopPLEASE HELP!
Constellation Energy enrolled me into a plan that I did not request or ask to been rolled in My Light bill has been fluctuating each month and today I took the time to call the light company and was told that I was signed up with Constellation Energy and that each month from May by account was being increased to one total or another., Example in May I paid additional cost of $54.76, June $69.40, July $93.07and August $99.04.I called and spoke to a Jackie at Constellation Energy that tried to get to the bottom and was unable to I asked her to please ensure me that I am not a customer of her company and I and I am requesting this in writing that I am not a customer Jackie told me she was sending me to a resolution unit to helpShe stated to days I may get a letter I was then transferred to a Rose ID#***,she was as rude as she could with me trying to explain to her my issue I did not sign up for this service at these rate/ cost and that I do not want the service she proc
Sales reps were going door to door in [redacted] and tricking people into switching electrical service On July 1st sales reps for Constellation came to our house and told us that we were supposed to have received a $gift card from our electrical provider, [redacted] They claimed that they needed to see our electrical bill to make sure we would receive itThey also told us that we would need to sign a paper and assured us that it was just to verify that they had talked to us about itWe told them no thank you (they were trying to trick us into switching to their service) A little while later another employee came to the door and began beating on it loudlyMy elderly mother just locked the door and waited for them to leaveOur neighbors told they had the same experienceI went to the police and reported the behaviorThey checked with Ameren and confirmed that there was no such gift card
I have never signed up for ConstellationI have never even heard of constellationI have always had [redacted] and paid all my bills Now out of no where i'm receiving letters from a collections agency saying that I owe money I've never opened an account with this company
gift card not delivered l was offered dollars in gift cards if l switched my gas and electric to constellation l switched and got a dollar gift card for the pass two weeks l have been in touch with there customer service deptfive times they keep telling me they are going to email me the card.Constellation is just giving me the run around and no dollar gift card.l feel they are taking advantage of seniors citizens
Sales rep from Constellation Falsely Identified themselves as an agent of [redacted] , confirming that I was receiving lowest rates The sales representative Nick falsely identified himself as a [redacted] Agent, asked to see my [redacted] bill to confirm that I was receiving the lowest rate for my gas billI informed him that I had already been reached by a [redacted] agent to confirm thisHe indicated that he was confirming that this was done correctly, after showing him the bill he said I should be receiving a lower rateI run a small business and took his word for it, He assured me that this was a non-binding contract and to ignore everything that was said over the phone to a person on the line to confirm this contract I was not aware at the time I was signingHe coached me through this like this was routine for him, assuring me that the language was non-binding and that this was just to get a better rateAfter googling Constellation Energy it was clear that many people had a similar experien
My Constellation charges have always been included in my [redacted] BillA few weeks ago, I received a bill for $233.15, which ,is unjustified I have had a contract with Constellation for my electric serviceThis Fall, I received letters from several other companies that wanted me to chose them as electric supplierMy Constellation bill has always been included in my [redacted] billNot realizing that my contract with constellation had not expired nor was I aware that they charged a $early termination fee, I selected another company with better ratesAfter receiving an email regarding the $fee, I called, explained my situation, I entered into a new year contract with constellation, cancelled contract with OTHER supplier, and was told the $fee would be waivedLast week, I received a bill from constellation for $I had never received a bill directly from them ever beforeThe statement showed zero previous balance and current charges of I called, had
Locked in a contract-ripped off & overcharged! We were duped into this 'alleged' contractWe kept asking for proof of one and were told it was 'verbal'The owner was under the impression he was locking his rate in for years and Constellation stated he signed up for 4! Nothing was was ever clear with this company.They now want to charge over $to get out of this 'alleged contract' and refuse to lower their rate to what they are now offering to other customersIf we make the switch to another company (which we are going to do) the cost for cancellation will be absorbed because of the SIGNIFICANT difference in cost When we did the math on the bill, we are actually paying EVEN MORE than what is on this 'alleged' contract!! I had to speak with a supervisor to get the fee for cancellation after several promises of return calls I never received.Very very poor customer service.THIS COMPANY IS A NIGHTMARE-I WOULD STAY FAR FAR AWAY!
Both our two companies were with [redacted] solutionsOur contracts were sold to Constellation EnergyThe prices they are charging us is almost double what [redacted] solutions wasWe had no option to opt out of the contract with Constellation
Separate Months I have paid the bill I am now months behind Constellation acknowledges they have problem on their end Yet up for disconnect Account Nu [redacted] I paid the July 'bill via bill pay which has cleared on 08/08/ We have provided proof of the bill pay via email We still do not have a credit for that payment This month we mailed in our check for the August bill It cleared 09/13/ Yet Constellation is now disconnecting our service My office had to take at least hours today, on the phone and Constellation's suggestion is to go to [redacted] and buy a money card and then call with the money cardSo now I am out another $to pay two months that I've already paid The real icing on the cake is seeing all of these other similar complaints on Revdex.com and that Constellation KNOWS it has a problem on ITS END yet is moving forward with disconnection and forcing customers to pay twice I will be getting a credit one way or another and I will be cha
I think the company and the company's agent are suspected of contract fraud In October, a man claiming to be a broker came to my restaurantHe recommended to me a more favorable price in electricity and coal aboveI believed him and signed two contracts with himHe told me two points, first, I got a more favorable priceSecond, I can cancel the contract at any time, and do not need to pay other feesIn January 2017, I received a gas bill from Constellation NewEnergy, IncI found that the bill fee is not only not cheap, but it is higherSo I call to the call center for help, I hope to get a correct market priceI talked to them twice in a week and did not get a clear answer.In 02/16, their manager told me that there was no way to help meIf I want to cancel the contract, I need to pay a high feeI think this is a contract fraud
Constellation is sending collections notices threatening termination of supply service, yet my bill is paid in full [redacted] provides distribution service and Constellation provides supply service [redacted] handles consolidated billing for both I am on automatic payment plan with budget billing, handled by [redacted] My balance due with [redacted] for the consolidated account is showing as $ Yet I received two collection notices on July 22nd (one dated July and one dated July 14) from Constellation Energy The notice dated July says "Constellation has been notified by [redacted] " that I owe $past due The notice dated July says there is a past due balance of $ Neither is correct because my [redacted] bill shows no past due balance whatsoever Constellation in the July notice threatens termination of the account (which may carry additional fees) unless immediate payment is made Yet there is no place to pay on the Constell
Constellation offered a promo, where you join with code of [redacted] and receive $best buy gift card for joining days after join with promoClient joined under promo, waiting for promo gift cardClient joined around July after months of calling to find out why promo gift card not yet fulfilled, around Dec 2015/ Jan CS of Constellaion by phone verified account was eligible for promo and suggested to wait another weeksUpon another call, CS rep said promo was handled via vine bridge company, which consumer never heard of and didnt join with, and Constellation suggested consumer called such company and provided a phone number to find out status of promoConsumer wasted long call to a shady company offering "congragulation, you won a cruise" etc, with many shady offers, but no rep was availableso constellation rep have a shady referral instead of offering a solutionwhen calling constellation again noting contact was bad and consumer never had any connection with
Have been a NYSEG customer for over years Recently started seeing I was being charged by Constellation Energy Did not authorize this service Due to being a senior citizen on a fixed income this charge makes a huge difference in my finances Contacted Constellation to have this discontinued immediatelyConstellation informed me it would take one to two billing cycles to remove this from my bill Considering it took them no time to add this to my bill I find this unlikely It is the end of the month so one billing cycle makes sense, this would be January February's billing cycle charge is unacceptableNo correspondence has occurred between us This generated conversation at my place of work and three other NYSEG users are having the same issue They also have contacted Constellation to discontinue services they don't feel they authorized or want
I got a letter in the mail claiming that Constellation was going to be my gas providerAnd that my current gas company will no longer be my gas co Date matter took place 10/10/This company claims they will be my new gas companyI called [redacted] who is now my provider and they said this is not trueThey did not know anything about thisI called this company and they claimed they are the current company and that I was already a customerWas told this by a sales rep My so called account number is LDC Account Number- [redacted]
I received bill from Constellation, CO for $I am asked to pay this bill to avoid collection actionI never sign contract with Constellation, CoI have same gas company for years and my bills are payed
The company convinced me that they could lower my electric bill and instead of my bill being lowered it was doubled November I agreed to sign up with constellation Energy in order to lower my billIn January [redacted] called me stating that my bill increased substantially but stated that it was an energy problemI tried to figure out why it increased to twice the amount that I usually paidEarly this month I found out that I was being billed by [redacted] and Constellation Energy
I have paid my July energy bill of $online through [redacted] bank on 7/23/To this date of 8/27/18,this amount has not been credited to my acct I paid my July bill of $online through [redacted] on 7/23/and the money was taken out of my checking account on 7/24/The due date for the bill was 8/6/However, I noticed online on 8/8/that my Constellation account showed that my bill was still outstanding for $A [redacted] staff member has confirmed that Constellation has received my payment on 7/24/in an email I received from him on 8/9/in response to my inquiryHowever the payment has still not been credited to my Constellation accountI have called Constellation at 866-917-about this issue on 8/9/and then both faxed and emailed my [redacted] proof of payment to Constellation along with the [redacted] staff email confirming that Constellation had received my paymentI faxed to 866-477- [redacted] twice and I emailed to [email protected] twice on 8/9/
Constellation made a contract in my name, forged my signature, and has put me in collections for $6, In fall of 2016, salesman came to my business pitching a new energy planI had no intention of switching since I was happy with my current planI asked for their business cards and they said they did not have anySo I do not know their namesI asked them to leaveWithin a week, I got a contract with a fake email with my name in it, and with my forged signatureWhen I called to report this issue, the customer service representative said they have my recording agreeing to the contractI asked them to play the recording and the voice was not mineSomeone was asked to simply say "yes" to the contract agreementWhen asking to cancel, I was told there would be a large fine (~$6000) to cancel the account An email was sent to the constellation customer care email on October 24th (c
e number SR# 1- [redacted] ) but that only got a generic response
Payment made yet service disconnected They upgraded their system that messed up autopay settingWe called on july 2, reset the autopay and made payment for monthsHave confirmation in emailYet the service got disconnected todayCalled them and they said no payment is due & they don't know why the service got disconnectedThey will not send someone for days to restore the serviceThis is ridiculous and unacceptable, having to suffer for their fault
We have canceled service back June 2014; but I am still getting bills for the service that I am not receiving I have requested to cancel service back June 2014; and I was told there is an early but I am still getting bills for the service that I am not receiving I have made multiple attempts to resolve this issue but I they keep sending me billsi am paying PSEG for the supply and service and constellation is billing me for the same supply and I CANT make it stopPLEASE HELP!
Constellation Energy enrolled me into a plan that I did not request or ask to been rolled in My Light bill has been fluctuating each month and today I took the time to call the light company and was told that I was signed up with Constellation Energy and that each month from May by account was being increased to one total or another., Example in May I paid additional cost of $54.76, June $69.40, July $93.07and August $99.04.I called and spoke to a Jackie at Constellation Energy that tried to get to the bottom and was unable to I asked her to please ensure me that I am not a customer of her company and I and I am requesting this in writing that I am not a customer Jackie told me she was sending me to a resolution unit to helpShe stated to days I may get a letter I was then transferred to a Rose ID#***,she was as rude as she could with me trying to explain to her my issue I did not sign up for this service at these rate/ cost and that I do not want the service she proc
Sales reps were going door to door in [redacted] and tricking people into switching electrical service On July 1st sales reps for Constellation came to our house and told us that we were supposed to have received a $gift card from our electrical provider, [redacted] They claimed that they needed to see our electrical bill to make sure we would receive itThey also told us that we would need to sign a paper and assured us that it was just to verify that they had talked to us about itWe told them no thank you (they were trying to trick us into switching to their service) A little while later another employee came to the door and began beating on it loudlyMy elderly mother just locked the door and waited for them to leaveOur neighbors told they had the same experienceI went to the police and reported the behaviorThey checked with Ameren and confirmed that there was no such gift card
I have never signed up for ConstellationI have never even heard of constellationI have always had [redacted] and paid all my bills Now out of no where i'm receiving letters from a collections agency saying that I owe money I've never opened an account with this company