Consumer Portfolio Services Inc

Ms. [redacted] can submit a copy of what she is looking at so that CPS may review further at [redacted].

CPS apologizes for any frustration the customer may have experienced. The customer states that CPS does not apply partial payments to the customer’s account. A review of the account shows that a partial payment posted to the customer’s account on 02/13/2015. Please note, CPS will accept partial...

payments but the customer is still responsible in making the full payment before or on the due date. The customer can also avoid the $12.00 service fee by mailing her payment or setting up an automatic payment plan. A cease and desist has been placed on the account so that all future contact may be done in writing.

CPS emailed the pictures to the customer on March 1, 2017 and on March 14, 2017 to the email on file. CPS will resend the pictures to the email address listed on the Revdex.com complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have no idea what judgment they are talking about.  We had no garnishment and we have never paid this company anything.  We need to see the documentation and the removal of this error from all credit agencies.  We had a mechanic's lien judgment but we paid an attorney directly, not this company. the amount was not over $12,000.

“CPS acknowledges that the customer has begun making payments to the account and hopes that all aspects of the customer’s situation continue to improve.  As a gesture of goodwill, CPS has waived the late fees on the account in the amount of $155.00. 
 
CPS has noted the...

account with the customer’s request to contact her by email only and placed a cease and desist on calls. 
 
The customer requests help getting the car back.  Unfortunately, as the customer states, the vehicle appears to be held by the state of Colorado and CPS will not be able to assist the customer with the issues related to the state of Colorado.
 
There appears to be some possible misunderstanding about the status of the account and the balance of the account.  CPS has no knowledge of the balance owed to the state of Colorado, however the principal balance on the CPS account is currently $7,659.77, with a delinquent balance of $2,649.10.  The account is 250 days delinquent.  No late fees have been paid to date on the account, and as stated above CPS is waiving the accrued late fees.  CPS will send the customer a copy of her contract and payment history so that she can review the information.
 
The customer requests that CPS remove the charge off from the credit report. Please note that the account was charged off on 4/23/14 and CPS is required by law to accurately report credit information.”
 
 
 
Thank You,
[redacted] – Corporate Paralegal
19500 Jamboree Rd | Irvine | CA | 92612
Voice: 949.450.3042 | Fax: 949.753.6897
[email protected] | http://www.consumerportfolio.com

The customer can call CPS at [redacted] to discuss her account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They need to be clear to customers when they are applying on what is acceptable income.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please find attached completed authorization for release of account information to and by the Revdex.com.Thank you,[redacted]

They finally adjusted the charges, however, the way they did it was incorrect. I am currently awaiting for them to respond to my last e-mail in regards to a detailed explanation of the way they applied the payments.

CPS apologizes for any frustration [redacted] may have experienced. CPS is unable to locate the account with the phone numbers provided. If [redacted] can provide additional information such as the name of the account holder or account number so that CPS may place the necessary changes to...

the account.

CPS apologizes for any frustration the customer may have experienced. CPS has placed a cease and desist...

on the account so that all future contact will be done in writing. Please note due to the cease and desist, if the customer would like to make payment arrangements she can contact CPS representatives at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
CPS clearly reported $5,000 (five thousand and something) and CPS representatives told me over the telephone $7,000 (seven thousand and something)CPS is calling the principal balance late fees. My vehicle is P.I.F.... CPS have been harassing me during work hours and also have talked to my co-worker concerning my personal business. This is why I should only have to paid $522.47

I would like to cancel this complaint.  The simple interest was explained to me by the creditor and I understand fully why the interest and principal fluctuate.Thanks,[redacted]I would like to cancel this complaint.  The simple interest was explained to me by the creditor and I...

understand fully why the interest and principal fluctuate.Thanks,[redacted]

CPS apologizes for any frustration the customer may have experienced. The contract that the customer agreed to was for an APR of 24.45%. CPS will send the customer a copy of her simple interest contract for her records. Please note, in a simple interest contract, the interest accrues daily and the...

timing of the payment can affect how much goes toward interest and principal. If there are more days between payments, then there will be more interest because interest accrues daily. The interest is paid first, so less of the payment will go to principal.  CPS does not refinance accounts.

CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the customer has been late 36 times out of the 41 payments made. Please note CPS does not refinance...

accounts. If the customer would like to discuss settlement arrangements, she can call CPS at [redacted].

Please let me know if you need any additional information.  CPS is still calling my place of employment, friends and relatives discussing my account.  Thanks so much for your assistance.

Resending the document in case you did not receive the copy yesterday. Please see the attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been making $600 payments monthly the car is only selling for $3K no one wants to finance the vehicle for $18K I have paid off the car. Would you consider taking the car back and closing my loan as paid in full. Without putting a settlement on my credit report ?
Regards,
[redacted]

The account was charged off on August 29, 2012, when the account was 135 days delinquent. CPS reports accurate information to the credit reporting agencies and has been reporting the charge off since it occurred. CPS sent the customer her payment history for her review. Please note, the customer was...

delinquent 71 times and had 14 payments returned for insufficient funds. The account was settled in February of 2013 for less than the amount owed and CPS must report accurate information to the credit reporting agencies.

CPS apologizes for any frustration the customer may have experienced.  A review of the account shows that it has been paid off. Further review shows that the customer was delinquent 20 times out of the 60 payments made. CPS attempted to explain to the customer that payoff quotes are for a...

limited time and interest accrues daily which will increase a payoff quote if no payments have been received. CPS will continue to report accurately.