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Reviews Consumer Portfolio Services Inc

Consumer Portfolio Services Inc Reviews (139)

Review: Failure to deliver auto title after final payment was accepted; restrictive endorsement on payoff check clearly noted. No auto title; bad credit.

CPS continues to withhold title to vehicle after check #[redacted] in amount of $345.00 with notice "paid in "full" (Date Jan. 25, 2013) was accepted. (2006 Chrysler Sebring) Historically, CPS sent payment coupons after claimed due date, unnecessary late fees.Desired Settlement: Auto title in claimant's name; removal of credit blemish on claimant's rating.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. A review of the account shows a paper title was mailed to the customer on December 30, 2013 to the address on file of [redacted] In the case that the customer has not received title, CPS has mailed a lien release to the customer. It the customer has any questions regarding title, he may reach the Title Supervisor, [redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Was furloughed as a government employee in Oct/Nov 2013. Was making payments by recurring drafts biweekly. I stopped the recurring payments in October and was told that due to my payments being more than the monthly amount, a payment would not be due until December 1, 2013.In error, I resumed the recurring payments at the end of November with a payment due to be debited from my account on the first Friday of the month. Upon review of my bank statement, I noticed that this payment was not debited from my account. I accessed my online account and found that I was charged a "return check fee" as well as a late fee. As I work every day, I also found that this company called my home at 15 minute intervals at least 3 days per week.I went onto my CPS online account to ensure banking/routing numbers were correct. I also sent several emails asking why the website indicated my banking/routing information could not be used. I have no other account and I will not make payments via Western Union as the fees are excessively high. I have yet to receive an email (as I requested) from CPS explaining why my payment has not been placed on my account. I find this to be a deceptive practice to charge additional fees on a high interest loan.Desired Settlement: Refund ALL negative charges in the month of December 2013 AND credit my load ONE additional payment.

Business

Response:

CPS has reviewed the account. CPS has placed a cease and desist on the account so that all further communication will be in writing. As a gesture of goodwill, CPS has already reversed the fees from the returned check and the additional interest due to the late payment. Currently, the account is not set up for recurring payments. If the customer would like to to reinstate the recurring payments, please contact [redacted] at ###-###-####. If the customer has any other additional questions, please contact our customer service at ###-###-####.

Review: On Serveral occasions a CSR rep has called my landlord and informing them that I was behind on my truck payments and need them to get ahold of me to call me. This is the second time this has happened and we placed a complaint about the same issue. Also they have contacted my wife at working leaving a message on company voicemail asking her to call in regarding our truck payment. We have aske them 5 times to stop calling my wife at work and it hasn't stopped. Fianlly I received a call from my landlord stating the we are being evicted due to CPS call about my truck payment.Desired Settlement: I want a written apology and a resoluation to my past due payments or I will contact a attorney to get restitution.

Business

Response:

CPS apologizes for any unprofessional conduct and frustration the customer may have experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is the second time I have placed a complaint concerning how CPS conducts business. Its unprofessional and needs to be stopped. CPS has casused fininacal heartship with my family. I have three kids and the stress this company as caused me is down right criminal. If I had know that CPS conducts business this way I would have never financed my truck through them. I can accept a apology the first time, but to have this happen a second time is wrong. I am seeking protection and privacy from this type ofbehavior in the future. I am sure I'm not the only customer that has had this problem. I have privacy right and CPS have violated them.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS has placed a cease and desist on the account so that all future communication will be done in writing. If the customer has any questions regarding the account, he may reach Martin at 1-888-378-8374. As a gesture of goodwill, CPS has waived the late charges on the account of $456.15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response is still not acceptable due to in part that CPS cause extreme stress to my wife and I. CPS is the reason I was asked by my landlord to move plan and simple. Moving not only caused a huge financial burden on my family but on my job as well. I had to use vacation time to located a house and move. This was a unforseen expense that should have been avoided. I want all my past due payments removed or I will seek leagal action.

Regards,

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS has already waived $456.15 from the acount and, as an additional gesture of goodwill, CPS will bring the account current by moving his delinquent balance to the back of the loan. If the customer would like to have this done to his account he can reach [redacted] at 9[redacted] to authorize the change.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This business somehow found my telephone number and associated it with a woman I know. She does not live here, does not pay my phone bill, and I absolutely hate being called by bill collectors when I have no outstanding bills. They need to cease and desist calling here ... RIGHT NOW!Desired Settlement: Stop calling my number ... PERIOD!

Business

Response:

CPS apologizes for any frustration Mr. [redacted] has experienced. Unfortunately, CPS is unable to locate an account with the information provided by Mr. [redacted]. If Mr. [redacted] is able to provide additional identifying information on the account, please forward it to us so we may notate the account accordingly and place a cease and desist on Mr. [redacted]'s phone number.

Business

Response:

Please note that in order for CPS to place a cease and desist on the phone number provided by Mr. [redacted], CPS would need to locate the account associated with the phone number provided. Mr. [redacted] states that his phone number was found and associated by a woman he knows. If Mr. [redacted] can provide a name to locate the account, CPS will notate the account appropriately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Well, this is rather silly considering they called here asking for [redacted]; don't they know who they asked for? DUH!

Obviously this is not her phone number, has been mine for over 4 years,

and you need to disassociate her name with my phone number ... period! What a strange response.

Regards,

Business

Response:

CPS was able to locate the account upon receiving the account holder's name. A review of the account shows that it was notated on March 3, 2016 to cease calls to phone number [redacted] per Ms. [redacted]'s request. Further review shows that no outgoing calls have been made after Ms. [redacted]'s request.

Review: Portfolio Recovery Associates, LLC

140 Corporate Blvd.

Norfolk VA 23502

Ph: 1-800-772-1413

Consumer Portfolio Services, Inc

PO Box 57071

Irvine, CA 92619

Ph: 1-888-469-4520

Complaint Description:

PRA & Consumer Portfolio Services Inc are attempting to collect on a debt that is 10 years old, which is obviously time-barred/past statute but even worse, I do not owe it. In reviewing my records and previous credit reports, I do not see that any balance is owed to Portfolio Recovery Associates nor Consumer Portfolio Services Inc. Both companies have been in violation of collection laws and have found to have unethical collection practices. I am married with 3 children, just purchased a house and cannot afford to pay something that I do not owe that is from a decade ago and I cannot afford to have something like this to ruin my credit.Desired Settlement: Your Desired Resolution:

Since I do not owe this debt and it is past the statute of limitations to pursue legally or to legally report to my credit bureaus, I kindly ask that this account be closed and for collection efforts to cease. I do feel that this is a violaton of the FDCPA & FCRA and as a result, I will be contacting the attorney general, the CFPB/FTC and will be retaining legal counsel just in case.

Business

Response:

CPS has reviewed the account and it is for a 2001 Nissan Altima (VIN [redacted]). CPS has submitted a request to delete the trade line from all three credit bureaus. Please note that CPS cannot control when the credit bureaus will reflect the change. The account is now being serviced by Portfolio Recovery Associates and they can be reached at 1-888-772-7326 for any questions or concerns the customer may have.

Review: CPS bought my Fathers loan from Fireside bank in 2011. My Father purchased the car in Feb 2008 and I took over payments in mid 2009. Once purchased by CPS, we requested a copy of the contract in which we were now under, in January, February, March, April and June of 2012 this request was made. Each time I spoke with the customer service dept, they assured me they would send it right away. The payments on the car were often late, as a way to make up the interest charged I made extra payments toward the balance and asked that after the payment any overage go directly to principle. This was in our fireside contract, and CPS stated they had to "request" it. Over and over I asked for a break down of how that overage was applied and how the interest was calculated. I also referred to it as a validation of debt, concerning their practices. The loan was to mature in April, 2014, at which they request a ballon payment. I made the final payment on March 25, 2014 for $550. Again, they stated I still owed $600. The payment is 537 per month. On that date, and again the first week of April I requested a breakdown on my payments, and how the overages were applied. The customer service acct rep stated there was NO history of payments applied to principle. With an interest rate of 16.99, my goal was to knock down extra interest incurred due to late payments, and instead they simply applied them as "credit" toward the next month. Even when I called them and told them again these should not be credits, they are to knock of the amount of interest they were charging me from principle. They said" that isn't how this loan works" so, I again requested the contract and term of which they are charging me, and again requested the proof of how my payments were applied. I still have not received either. Over 30 requests, still no accounting, neither to myself, or my Father. At this point, they have now reported a 30day late, they are holding the title, but refuse to send me the requested documentation.Desired Settlement: By my own calculations, since they refused to send me any, I see that they overcharged me 2133 in interest. This is the first step before pursuing legal action. I am requesting the documents, proper verification, adjustments, a removal of the 30 day late and my title.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. A cease and desist has been placed on the account so that all future contact will be made by mail. A copy of the contract and payment history will be mailed to the customer. As a gesture of goodwill, CPS has waived the remaining balance on the account and will have title mailed to the customer. Please allow 45 days for processing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received financing from CPS Services for a car loan at a 16.9 interest rate. I am now refinancing this loan to a lower rate of 5.10 through my credit union. To my surprise I owe more on the loan than what my credit report is showing total of $21,287 in which my credit union remitted payment to CPS for stated amount. CPS refuses to accept the check indicating that I owe an additional $3098.44 to refinance the loan with Credit Union. Each month the interest/principal payments fluctuate increasing in interest payments. I purchased the car in September 2014 financed amount is $26,106.24. To date I have paid $1973.50 in principal payments and $3419.91 in interest payments. They want an additional final payment of $3098.44 to total $6518.35 in interest payments. At a fixed rate of 16.9% this does not add up. This rate they are charging me is upwards of 25% and the rate is not fixed as the gentleman on the phone told me that the daily rate fluctuates indicating this is not a fixed rate loan. I believe this is an unfair business practice and CPS is not operating under stated contract. It seems as though the loan is front loaded requiring payment of the interest up front which I believe is unfair business practice.Desired Settlement: I would like to be charged the established and agreed upon interest rate and not an inflated by CPS

Consumer

Response:

I would like to cancel this complaint. The simple interest was explained to me by the creditor and I understand fully why the interest and principal fluctuate.Thanks,[redacted]I would like to cancel this complaint. The simple interest was explained to me by the creditor and I understand fully why the interest and principal fluctuate.

Review: This company has reported negative information on at least one of my credit reports that is absolutely false. When I asked TransUnion to investigate, they stated that the information was verified, but the company has not provided any documentation of why they have reported this negative information. My credit score has dropped 57 points because of this false information. They have not provided any documentation of why this is on my credit report and my pay is not being garnished for a car loan nor has it ever been.Desired Settlement: What documentation do they have supporting this claim? I need evidence of a court-ordered judgment, anything that includes my signature, and the false information removed from my credit report.

Consumer

Response:

I was looking for some type of form to sign per your message, so if I can still missing something let me know.

Review: I had previously had a car loan through CPS for nearly 4 years that had an automatic payment that came out the 2nd of each month. On January 29th I called to cancel this auto payment for several reasons. On 2/2/14 this payment came out anyways. I called and spoke to 3 different customer service reps on 2/3/14 telling them the situation and requesting immediate refund of money into my banking account. I faxed them bank statements and was waiting for a call back from Supervisor which I never got even after leaving a voicemail. I then called back again on 2/4 and asked again and told my story again and faxed my bank statements AGAIN. ... again after talking to 2 different people this time I was told it would be processed by the end of the day and take up to 7 days to get back into my account. When I called back today on 2/10 to confirm the process had been taken care of I was told my refund wouldn't be released until 2/24/14 ... I need my money back and can't afford to wait for $340.00 that was taken out of my account that wasn't supposed to have been ... again I have left another voicemail with another supervisor and continue to wait for that call. I am so frustrated and don't understand why the refund isn't more immediate and no one can answer my question why it was taken out in the first place when I clearly canceled auto-pay.Desired Settlement: I would like the $340.00 into my account ASAP ... I would also like the consideration of interest. If this was a pay day loan that I now might have to go get since I don't have money in my account to cover my other bills there would be a high interest rate that I was expected to pay back .. yet CPS can take and keep my money and I have NO SAY??!! How is this fair!!!

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS will return the payment promptly. If you have any questions please call our customer service at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution however is being solved is still frustrating for having to wait nearly a month. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

To have canceled an auto-pay in the proper amount of time, then have it taken out regardless of the cancelation, and then being told different things by several different people to find the end result of not getting paid back until nearly a month after the canceled payment comes out anyways..... very frustrating.

Regards,

Review: I am again inquiring as to why there seems to be no rhyme or reason to the way payments are applied to my account. One month there is about a proportionate amount applied to both interest and principal, the Next month barely anything is applied to prinicipal. Then there are 3 months where absolutely nothing is applied toward principal!!! I know this cannot be correct. I've always overpaid in order to pay this down more quickly yet in over 6 months I've only paid the balance down not even $500??? Something is definitely not right here especially when all my payments have been no less than $235 and most are at $250 or above!Please explain what is going on. I hate to complain but I won't be a victim. I'm afraid to make a complaint because I know how nasty and vindictive they can be but it makes no sense that I've paid over $1900 on a $2500 loan and the balance is still $2000.00+. Unless the interest is 2000% - which it is not - the calculations just don't add up. I've had absolutely no missed payments and as I've already mentioned, pay more than the minimum due. I'm afraid to make a complaint for fear of repercussions but something has to be done. I have all of my bank records showing payments, amounts and when CPS deposited the checks into their bank. I've tried contacting them to no avail by email twice and miraculously on the second attempt, my account could not be located in the system even though I'd already been logged in.Desired Settlement: I would like the balance to be accurately reflected. At this rate I will be paying until I'm 95! There is absolutely no way payments can be made and none of that is applied to the principal. My account should be paid off in just a few months with the amounts I've paid. They said there is no prepayment penalty and that's what I'm trying to do in order to get my title back and be done. Again I've paid over $1900 on a $2500 loan; more than $497 should have been paid towards principal.

Business

Response:

CPS apologizes for any misunderstanding or frustration the customer may have experienced. In a simple interest loan, the interest is paid first, and what is left is applied to the principal balance. At the beginning of the loan, more goes toward interest, and then at the end, more goes toward principal. CPS wills end the customer a copy of her contract and payment history for her review.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

No matter how calculated, there should be SOMETHING going towards the principle each and every month. There have been several months where absolutely nothing has gone towards the principle! In addition, I've been paying extra nearly every month since the inception of the loan and NONE of that money has gone towards anything!!! Any legitimate loan company knows extra goes to pay down the principle, thus reducing the interest. There is no way to pay this off early, as stated in the contract, if CPS is not applying overage amounts to anything. Lastly, the amount of interest paid each month makes no sense either. One month it's $40, the next, it's $120! That's not a simple interest loan properly calculated either. Once again, I'm getting severely shafted by this company. You would have thought I learned my lesson after the first raping I'd received from them. They came off real nice and sweet, until they get your business, then it's the same rude, unprofessional cretins as before. Not a single truly nice person at this company. They obviously train everyone to be rude and conniving thieves!

Business

Response:

CPS will send a detailed breakdown of how the payments were applied, as well as the amortization table showing how the loan would be paid if payments were made according to the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Once again, I don't need a breakdown. You send the EXACT same thing that is on the website. Nothing. You have yet to answer the original complaint or the fact that you've completely screwed up my account WHICH IS CURRENT and is PAID OVER AND ABOVE THE AMOUNT DUE! Apparently no one at this company can read or understand clear English.

Business

Response:

CPS has attempted to call the customer but has been unsuccessful in reaching her. The customer may reach [redacted] at 888-595-1367 for further explanation on her simple interest contract and how her payments have been applied to her account, or for any other questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I have a major issue with Consumer Portfolio Services. There have been 3 hard inquiries on my Experian Equifax and Tranunion credit reports all of which are unauthorized. I have sent letters asking CPS to contact the Credit reporting agencies and request the removal of all 3 inquiries. I am contacting the Revdex.com for help with this. here is a list of the inquires: Experian 1/23/13 Equifax 1/23/13 TransUnion 11/15/12Desired Settlement: I want Consumer Portfolio Services to contact Transunion Experian Equifax and request that these inquires be removed from my credit report.I would also like a written response from CPSmy address[redacted]

Business

Response:

The credit inquiries resulted from credit applications to two dealerships, [redacted] Toyota Scion and [redacted] Ford.

Review: Financed a vehicle with CPS IN 2007. Paid off the vehicle in 2013 where the company sent me the title to the vehicle. They are reporting to the CRA's that the vehicle was charged off and sent to collections but paid as settled. I've disputed with the CRA's and came back as verified. I then sent a letter to CPS on 10/10/15 to investigate this account and to send proof of the charge off because at no time was this account charged off and sent to collections. It was paid. I received on 10/31/15 a letter stating that they reported correctly to the CRA's and supplied copies of the loan agreement with payment history of the loan. Nowhere does it state that this loan was charged off and sent to collections which is what I have been disputing for 2 months. If this was sent to collections why would I receive the title to the vehicle? This company loves to give the runaround but fails to provide evidence to what they claim. In the letter I also stated that they were recently involved in a settlement for overcharging its customers on interest during the period I had my loan and was supposed to compensate back per their settlement. I have never received any compensation and they did not address the issue with their response. This company is very difficult to deal with.Desired Settlement: All I've wanted was for this account to show paid, that's all. But what they furnish is settled in full and charged off/collections. This is false and have requested for them to prove this settled as paid and collections notation but to to no avail. Just a print out of my accounting ledger, that is confusing to read, and no proof to what they are stating. I want them to show proof of what they report because it is categorically not true. This vehicle was paid off, period and it was never sent to collections or charged off and was paid in full, not settled.

Business

Response:

The account was charged off on August 29, 2012, when the account was 135 days delinquent. CPS reports accurate information to the credit reporting agencies and has been reporting the charge off since it occurred. CPS sent the customer her payment history for her review. Please note, the customer was delinquent 71 times and had 14 payments returned for insufficient funds. The account was settled in February of 2013 for less than the amount owed and CPS must report accurate information to the credit reporting agencies.

Review: I financed a vehicle through CPS.,twice I have received notice stating my car payment is over due or late. I have never been late and have all my recipients of mailing in MORE than monthly payments! I'm frustrated now because I'm told I have to mail in two separate checks one stating for car payment another one saying to apply to principle of vehicle. This is my first time being told this! I'm concern because I looked up CPS records on-line and many customers say they are a fraudulent company that cheat their customers? Please instruct me what to do? Thank you very much.Desired Settlement: I would like a clear statement showing all of my payments and an explanation about their billing policies. Also a written statement correcting the 'late payments from my bill.

Business

Response:

CPS

apologizes for any frustration the customer may have experienced. If the customer

would like to make a payment towards the principal only, in addition to the

regular monthly payment, the customer can mail a check with the account number indicating it is for principal only to our corporate office

at [redacted] and our accounting department will

manually enter it the way it is being requested. A review of the account shows that

there have been no late payments. As a reminder the customer has a simple

interest contract. Interest accrues daily based on the amount of principal owed.

Payments are applied to interest first and then principal. A copy of the

payment history will be mailed to the customer.

Review: After initially financing a vehicle through another company, Consumer Portfolio Services took over my loan. I have continued to make my monthly payments to them as outlined by my original contract with Fireside. It is nearing the end of my loan and now Consumer Portfolio Services insists that I owe them an additional financing fee not outlined in my original contract. After noticing that when my loan matures my balance would not be zero I contacted Consumer Portfolio Services. I asked C.P.S. to send me a record of payments and explanation of the additional amount at the end of my loan. C.P.S. said they would send a copy of payments received and an explanation of the balance at loan maturity. After not receiving the paperwork I contacted C.P.S. and requested the information again. The employee insisted that it had been mailed and said that they could not send another copy. After noticing that several other people have noticed this additional amount at the end of their loan and complained, the refusal to provide an explanation of the amount they insisted I owe seemed all the more strange. I phoned C.P.S. again and was met with the same response, that they had mailed the records and would not be able to mail them again. I am not sure if the problems with providing an explanation of balances on my contract are malicious or simply a problem that developed after purchasing my contract from Fireside, either way I am not behind on my payments and can plainly see that upon my loan maturation date I do not owe C.P.S. any more money. I am requesting an investigation into C.P.S. regarding this trend toward insisting their customers have a balance at the end of their loan, in some cases going so far as to hold titles to vehicles or even attempt repossessions over this fictitious balance. Thank you for any assistance,[redacted]Desired Settlement: I would like for C.P.S. to honor my contract with Fireside.

Business

Response:

Consumer Portfolio Services, Inc. (“CPS”) apologizes for any frustration the customer may have experienced. The customer states that CPS is asking for an additional fee after the maturity date. CPS has not added an additional financing fee. The reason that there may still be a balance when the loan matures is that the loan was not paid as agreed in the original contract. The customer has been delinquent 57 times on 68 payments made (including 12 times 30-59 days delinquent and 1 time over 90 days delinquent) and has had one returned check. The customer has also had 3 extensions during the life of the loan. As a gesture of goodwill CPS will waive the late fees as of 3/19/14 ($286.64). Please note that the account will mature 6/1/14 and the balance of the account will be due at that time.

The customer also states that he did not receive his payment history. CPS is happy to send another copy to the customer and will send it to the address provided in this Revdex.com complaint. If the customer has any additional questions, please feel free to contact [redacted] at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have sent an email to S.[redacted] with all attachments I am missing several payments that total 2120.69 would like applied back to my account thank you

According to cps payment history on 4/21/08 and 4/25/08 I had a payment reverse that is not the

case on 4/28/08 I made a payment of 530.00 that does not reflect on my payment history cps records

also does not reflect my 9/20/2011 payment when originally asked cps about this missing payment

in Oct 2011was told it would be credited to my account since then have spoke with them on

numerous occasions about these missing payments was told oh that happen to a lot of people that is

why we gave you an extension I do not want an extension I want my payments applied to my account

in 08/2011 I received an extension when asked why I was being told I was behind when according to their records I was paid

up until august I was told because I had a check return however my bank statement shows no

returned check ample money in account to cover check if it were to be received by account

however it also shows a withdrawal for that day to western union it as ioften did there is also

some questions to two western union payments I made one on 05/23/2008 & 06/09/2008 how do

western union payments reverse? cps also replied to you that that I have been 90 days past

according to their records that is not the case I think their business ethics need to change. When

trying to contact cps about this audit it took five days to finally speak with someone only

after I called my eighth and final time and demanded to speak with someone to try to resolve this

matter I spoke with [redacted]

and was told they will not apply those payments to my account she mentioned speaking to the legal

dept I have sent three letters to the legal dept. and still no answer or change when askd for the

legal dept information so I can again try to resole this issue with then was told she is not

allowed to give this info out in closing my missing payments total2120.69 and I would like those

applied to my account and them to not do this to anyone else. Enclosed is bank statements.

Regards,

Review: Company threatening action against account when a partial payment was made. Les then a third of amout is still due. Will not post current paid amount to the account until full payment is made. Stated had until 5pm central to have a resolution so they could make a determination, even though I would not be able to speak with my wife before then. Asked for a supervisor/manager/director and was advised no one was available. When calling the telephone number 3 out of 4 times the line answers with a fax tone. Threatening any action is a violation of the Fair Debt Collection Act. Even if partial payment is late, they hound the people on the account from the start of day 1 with multiple calls a day. This is not the first issue I had with this company. My other issue was that they allowed me to change the date of my payments from the 3rd to the 15th but only changed it to the 5th and stated that technically with a 10 day lead time it makes it the 15th. Fought for 2 months with multiple call reps and a few supervisors with getting hung up on.Desired Settlement: Payments posted to account when payment is made and thorough review of account practices. If these practices do continue then I hold the right to seek legal action.

Consumer

Response:

Attached is the signed release form. Also in addition to my complaint, before submitting complaint have called the and left message for a manager to call me with no response from the business. My wife has multiple times asked that they do not call me. The loan is for her, so she can have a vehicle, and she is in charge of making these payments. They still decide to call my phone stating to immediately call them about our loan and it is urgent that we contact them that day, especially when the loan is not even 10 days overdue. This can be considered harassment on their part.

Business

Response:

CPS apologizes for any misunderstanding or frustration the customer may have experienced. The customer stated that a partial payment has not posted to the accoount. A $200 partial payment posted to the account on May 9, 2014 and another partial payment of $100 posted to the account on May 19, 2014. Together, these payments are less than the full payment amount, so the customer is still due for the remainder of the April 15 payment, plus the May 15 payment.

CPS already changed the due date to the 15th of each month. CPS has placed a cease and desist on the account so that all future contact will be made by mail. If the customer has any questions, the may reach [redacted] at 888-378-8374.

Review: We have had our vehicle since January of 2013. With that, we had trouble making the first payment or two which immediately placed us behind, but started paying more each month in hopes to try and catch up. I have spoke with several people in customer service in hopes to try and have a deferment done so that I am not paying additional fees each month as our payment is the first of the month. I have also tried to have the date changed to the 20th of each month as this is my middle check and per our account history the best time for me to make payment. Each month that goes by I am paying more towards interest than towards principle due to CPS not allowing us to catch up which makes me believe that they are stealing money from me.Desired Settlement: All I want is that CPS move my payment date to the 20th of each month so that I can be on time instead of always playing catch up. As seen in my payment history I have been paying more than my set monthly payment which should show my determination to get this account straight.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. The customer is requesting a due date change to the 20th of each month. Please note, a due date change was previously given to the customer on May 2013 to have it changed to the 2nd of each month. That due date change was previously given to the customer on May 2013 to have it changed to the 2nd of each month. That due date change moved the May 8 due date to June 6 and gave the customer an additional 25 days to make the payment. Ordinarily, one due date change per the life of the loan is allowed. As a gesture of goodwill, CPS is willing to move the due date a second time to the 20th of each month and this will make the customer due for May 20, 2014. Alternatively, the collections department can assist with a one month extension, making the the next payment due on June 2, 2014 and allowing the customer to be 2 weeks early if he paid with his mid-month check on 5/15/2014. If the customer continues thereafter to pay with is mid-month check, he will pay 2 weeks early and always have a current account. If the customer would like either the due date change or the extension, please contact supervisor [redacted] at 888-503-9957.

Review: ive been paying these people for two years on a 6000 dollar car loan and my payoff amount is still 5500 dollars this cant b legal I pay 250 a month for a old car with over a hundred thousand miles. they shouldnt be able to do this they shouldnt even be in business theyre robbing everybodyDesired Settlement: I want the thousands of dollars ive givin them to be put toward my debt and I dont want to pay them anymor this is ridiculous

Business

Response:

CPS apologizes for any frustration the customer may have experienced. The customer has a simple interest loan. Please note that the account was opened only 19 months ago, 17 payments have been made, and the loan does not mature until 8/11/14. CPS will audit the account and send the customer a copy of his contract and payment history for his review.

Review: I have had an auto loan with Consumer Portfolio Services (CPS) since 2013. A year ago I moved and have requested they update my mailing information-via the payment stub- for over a year as I have not been receiving a statement or car note in the mail since I moved. I called the company in July and requested they change my address and continue to mail statements to me. My mailing address has been updated but I still have not received a payment stub or statement in the mail. For the month of September I phoned them, again, to ask if I could pay my car note one month late (or by the end of September). I had to pay a $60 fee (not including Western Union fees) and was told someone would get back to me regarding the status of the deferment (whether it was approved or not). I was told that the $60 I paid would go towards the September car note. Today is September 23 and I have not heard a response from CPS other than an email stating my car note payment is late. I am extremely dissatisfied with this company and the way in which they operate with respect to communication, failure to mail monthly statements, and failure to follow procedures they set up with their business.Desired Settlement: I would like to receive a car note/billing notice in the mail each month to my current mailing address. I would also like to my account to be current with my payments (I will be mailing my September payment 2 weeks late without a payment slip as I have not had one in over a year).

Business

Response:

CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the new address has been updated on the account and the monthly billing statements will be mailed to the new address. As a gesture of goodwill, CPS has waived the late fees on the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have my car loan with CPS and I have not had any issues.I make my payments on time each month.I would use them again.

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Description: Consumer Finance & Loan Companies, Collection Systems, Collection Agencies, Loans - Small Business

Address: 19500 Jamboree Rd, Irvine, California, United States, 92612

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