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Consumer Portfolio Services Inc

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Reviews Consumer Portfolio Services Inc

Consumer Portfolio Services Inc Reviews (139)

My complaint is this: While I am thankful after my last car broke down in such a way that I couldn't drive it anymore they helped me get a new one in a seemingly impossible time, I am finding some troublesome practices in my payments. I understand I may deserve high interest, but there is a difference in high interest and almost ALL interest. My last payment was the agreed amount of $400.77, but only approx $98 of that went to principle. That is all. How is this a 5 year loan? I owe about $15,000 at this point. Just doesn't seem right.

This company sent me pre approval offers for vehicles from two separate dealerships to include fake credit cards. When I attempted to call their toll free number to complain about them sending information to me and giving me the scare of thinking my identity had been stolen as well as demand they remove ALL my information from the system, all I ever got was a machine that kept trying to get my information to verify my identity despite me repeatedly pressing the "0" key for an operator and very loudly demanding an agent or representative it never directed me to one or even gave me the option and repeatedly kept telling me it needed my personal information. I at NO TIME gave them my info or my permission to run approvals on me or even to contact me. I am furious and they WILL by God be hearing from me and the longer it takes the more of an [redacted] chewing they are going to get.

Review: I financed my vehicle in July 2013. I had difficulty making my first payment due to the due date of the loan payments. I have requested mulitple times to have my due date changed to the 22nd of the month to allow me to become current on my account and have been told no. Because I am unable to pay until the end of the month I am always late and end up paying more in interest. The vehicle value is depreciating rapidly but by loan balance is remaining the same.Desired Settlement: I would like my due date changed to the 22nd of each month and to have the past due payments deferred to the end of the loan to allow me to catch up and pay the loan off faster.

Consumer

Response:

Good Morning,

Enclosed is the release form for your review and use.

Thank you,

[redacted]@hotmail.com

Business

Response:

CPS apologizes for any frustration the customer may have experienced. The customer is asking for a due date change to the 22nd of each month. Please note, a due date change was made to the account on October 16, 2013, changing it from the 14th of each month to the 1st. Oridinarily, one due date change per the course of the loan may be granted, however, the customer may qualify for a one month extension but would need to call in to discuss and provide the necessary information. Please feel free to call [redacted] at 888-469-4520.

Review: This company repossessed my vehicle with a pay off amount of 3500 left and last payment was less than 30 days ago. No communication regarding this and when I asked them they told me they communicated with me telling me that if I did not make a balloon payment they would pick it up. I spoke to them in December, and October of 2013 when the vehicle was at the end of contract and told them I could not pay the whole amount and they told me to continue to make the monthly payments, there was no mention that it would be repossessed if I did not pay in full. Now they have my car, my belongings and want more money than before to pay it off. This is fraud in my eyes, I have communicated with them several times, I have been late in the past by several days and they never came to get it, but now that I am about to own it, and it is worth more than I owe, they come get it, so they can make more money!! I have now a payment of 350 for repo fees and storage fees, never mind the lump sum payment. I do not believe I should have to pay the repo fee or storage fee.Desired Settlement: I do not believe I should have to pay the storage fee or repo fee since I have continued payments as I told them and they told me to do since October, since I could not afford the lump sum. I was never advised that they could come get it and considered it late since October, I have never in my life paid off a car and had no idea about any of this and if the company that holds all the cards does not tell me that is sneaky and for them to just keep collecting. really not good!

Business

Response:

CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the issue has been resolved and the account paid in full. Title has been ordered. Please allow up to 45 days for title to be processed.

Review: This is a very simple issue that should have been easily corrected in minutes if CPS had the proper internal organization.

My wife and I had a loan with a company called Fireside Bank. The loan was then acquired by Consumer Portfolio Services sometime in 2009-2010.

About a year after the acquisition I noticed that the loan was no longer on my credit report as it was when fireside owned it. I called CPS and they said they'd look into it.

4-5 months later I called again and was told once again that they would "look into it". At this point I knew nothing was going to happen. About 12 months ago (now 2013) I called back and spoke with a supervisor who double checked my social security number. We figured out that they were off by 1 digit. Finally I thought, it will now be reported. She said to allow 30-60 days for it to show on my report.

I waited 2 months and still nothing showing on my credit report. I called again to complain but this time I couldn't get passed the first line of customer service. I left voicemails for various supervisors to no avail. Finally, someone from CPS called me back to "sincerely" apologize for all the trouble and to give me a phone number to corporate headquarters. If they were really sorry why couldn't they talk with corporate headquarters to get this fixed?

So I then call the number given (888) [redacted] and to my surprise (at this point no surprise) it goes straight to a generic sounding voicemail box that I'm almost certain nobody checks.

So I've had it. Either CPS has the most incompetent individuals in the world or no one in that organization has any power to resolve problems.

I'm trying to shop for a new car loan, but I'm missing almost 7 years of good payment history on my report which is really hurting my interest rate. At this point CPS has been paid over $10,000 in interest but has not lived up to their end of the contract.Desired Settlement: I want the loan reported to the credit bureaus immediately. That's all I want!

Consumer

Response:

Please find the requested Authorization Release form. I'm hoping my complaint can now be registered with the Consumer Portfolio Services.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS has submitted an update to the credit reporting agencies to ensure that they are reporting the account for the customer. A copy of the credit reporting update will be mailed to the customer. Please note, CPS cannot control when the credit bureaus reflect the information, but CPS will check to confirm that the information is being reported.

Consumer

Response:

I will Accept the business resolution as soon as I receive the letter in the mail that they said was sent. I'm hoping this letter will include the confirmation receipt code used by the Credit agencies that show proof reporting.

Review: I recently purchased a vehicle and Consumer Portfolio Services has financed the vehicle. I submitted all of the necessary paperwork including showing ownership of the home that I am living in through a succession when my father died back in 2001 and myself and my mother became owners of the home through court papers filed with the court. The copies of the court papers have been submitted to Consumer Portfolio Services and they are still not satisfied with the paperwork submitted and they are not going as far as harassing the dealership and having them call me to get a copy of the deed to the home to show ownership of the home after court papers were sent showing ownership. What else do they want, blood?Desired Settlement: No more contact and be satisfied with the court paperwork that was received showing ownership of the home and to leave me alone. The first car note payment is already setup from my credit union a week early than the scheduled due date and I'm being harassed for nonsense. Which is more important?

Business

Response:

CPS apologizes for any frustration the customer may have experienced when attempting to provide supporting documentation. The account was opened in January 2016 and is now paid and closed.

Review: To start off with we purchased a vehicle on 11/1/14 with CPS being the finance company. In December when our first payment was due, we had to pay at the dealership because our paperwork wasn't ready. Then by the time [redacted] came we still had no paperwork for our loan, A rep called and told us we had to overnight a payment to them this was right around the 7th of Jan. our payment wasn't due til 16th. ( they received our payment on the 14th) We did so they didn't credit our acct for right amount and then proceeded to email our attorney, from our ch13 which is discharged and told them that we were 10 days late! When in fact we were EARLY. Finally by the end of Jan we had our first payment coupon! I told them I want an apology letter sent to our attorney and trustee telling them that our payment was never late. They never sent it but then sent them another letter saying we were due for payment on Feb 6th when it isn't actually due until the 16th! We have purchased many automobiles and this company is by far the worst! The dealership had to send them letters from the trustee not once BUT 3 times! The same paperwork one letter from trustee stating we were done making payment on our ch13 and were free to purchase a car. Well that wasn't good enough they had to have a letter actually stating we could purchase!Desired Settlement: We want an apology letter sent to our attorney and trustee letting them know we were NEVER late and for this company to stop telling inaccurate information on our account, and want it removed from their "bankruptcy" department as this loan has never been in bankruptcy, We sent them 2 letters on three different occasions stating it was ok to purchase a car. So this shouldn't be in a bankruptcy depart. We also would like our loan listed on our credit report as being paid on time for the first 2 payments. As we done our part on making payments on time and they didn't do their part of getting our paperwork to us on time.

Consumer

Response:

I filled this out and sent it back but it isn't showing that I have. And when I try to go and "redo" the form it wont let me.

Business

Response:

CPS apologizes for any frustration that the customer may have experienced. A review of the account shows that her payments were received and posted to her account. The account is being reported as paid on time. If the customer has any additional questions or concerns she may reach CPS at [redacted]

Review: Consumer Portfolio Services wrongfully reported to [redacted] Credit Bureau recently that my account became reportable for delinquency on 04/05/2009. My account was reportable 12/2008, and they had initially had reported that date to all the credit bureaus. I called them and spoke with a customer svc rep to see if they would remove the record from my credit report back in April. They told me to just dispute it with the Credit Bureau and they'd take it off. When I did as instructed, they reported back to the credit bureau that the date was 04/06/2009 - thus extending the date that it should drop off my credit report from 11/2015 to April 2016! I called today and tried to talk to someone in the Credit Department and the rep I spoke with REFUSED to connect me to that department. I have been going round and round with them for months trying to get this removed from all the bureaus, only to end up having them ADD 5 months! I want this corrected. They keep telling me they can't remove anything from the Credit Bureaus, when other companies have no problem removing items from the credit bureaus. They simply don't because they are a hateful company. I have paid the settlement amount they wanted, and now they are just disregarding me and making matters worse.Desired Settlement: At the very least, please have them correct my Date of delinquency back to 12/2008. It is not fair that they ADD time to my report, when it has been set to come off 11/2015 for almost 7 years now. I truly want them to remove it from ALL 3 credit bureaus as it's only a couple months out from being deleted anyway.

Consumer

Response:

Please find attached completed authorization for release of account information to and by the Revdex.com.

They were pretty helpful to me. I always paid early and then I got a new job and my paycheck schedule changed to the 8th and 23rd of the month. I called on the 21st and asked for an extension from the 27th due date because I had to use the payment on the 23rd for rent. They said they could do the extension by changing my payment due date to the the 12th of the month to be due the following month. They were really nice and easy to deal with. I guess if you pay on time or early every month, they are more than willing to work with you. I also always pay using western union. There's a high fee, but I know they receive payments immediately that way. The interest on my loan is kind of high, but my credit was terrible and I am rebuilding it. They report my payments and it's helping my credit score.

Review: I had a car loan through Consumer Portfolio Services (CPS) and closed out my account when I traded in my vehicle on Jan. 17, 2015. My car note payment was due January 19th but I always paid my car note early and made a payment in the amount of $460.00 on Jan. 15th. I had been in the process of car shopping and had intention on purchasing my new vehicle on Jan. 17, 2015 and my payment to CPS in good faith so that my credit was not affecting. The dealer that I purchased my new vehicle from called CPS and received a 10 day pay off in the amount of $13,220.69, which did not include the payment that I had made on Jan. 15, 2015. The dealership mailed the check to CPS and CPS processed this check on Feb. 3, 2015. When I contacted CPS to check the status of my refund, as I was anticpating a full refund, I was informed by a CPS representative that a check in the amount of $128.00 would be sent to me on Feb.18th. I questioned why not the full amount and no have been unable to speak with anyone who could directly assist me. I've called CPS numerous time and made it as far as the Vice President of Sales, [redacted] informed me on Feb. 12, 2015 that this issue was not his area but that he would have someone in the operations department return my call within 24 hours. Andre explained that he would be out of the office on Feb. 13th but that I should call him on Feb. 16th if I had not heard back from anyone. I never heard from anyone and called and left a message for [redacted] on Feb. 17th and 20th. To date I have not heard anyone in Operations. I called CPS on Feb. 20th and was informed that an audit would be performed but that there was no person that I could speak to directly regarding not receiving my full refund.Desired Settlement: I would like to receive a refund in the full amount of $460.00. If the full amount will not be refunded I would like a check and a detailed explanation as to why I am not due a full refund.

Business

Response:

CPS apologizes for any misunderstanding the customer may have experienced. CPS audited the account and the account is correct. The customer made her normal monthly payment on January 15th and it posted to her account. On January 20th, Boulevard Auto Sales, Inc. was quoted a 10 day payoff for $13,061.59. CPS received a check from Boulevard Auto Sales, Inc. on February 3, 2015 for $13,220.69. Please note because payoff was received on January 3, 2015 instead of January 30, 2015 (10 day payoff time frame), an additional $30.40 of interest was due which gave the customer a refund of $128.67. A review of the account shows that the payment of $128.67 has been mailed to the customer on February 18, 2015.

Review: This company leave very harassing messages on my phone. Plus they call after only being a week late on your payment. Some of the representatives are very rude. They call multiple times throughout the day. The company told me that they will lower my interest rate after paying on my truck for a year but now they are not acknowleding the agreement. My payments are so high which is is causing me to be late on my payments. I asked for help and assisstance and they denied me. I have been paying on my truck for 1 year and 5 months and still owe almost the same amount I got the loan for. This is very difficult to handle.Desired Settlement: I would like for my interest rate to be adjust so I can have an affordable car note so I will not lose my car. I would also like for the customer service represententives to have better customer service skills and be more considerate. Plus, if all the harrassing phone calls stop please.

Business

Response:

CPS apologizes for any frustration or misunderstanding the customer may have experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing. Please note that CPS does not refinance contracts. Payments are required per contract the customer signed. The customer has been given a free due date change so that the timing of payments will be more convenient for her. The customer states that she has been paying for 1 year and 5 months and the amount owed is almost the same. Please note that the customer has been delinquent on 9 of 13 payments made, has had two returned checks, and has received one extension. CPS will send the customer a copy of her simple interest contract and payment history so the customer can clearly see how the payments have been applied to interest and to reduce the principal balance owed. If the customer has any questions about her payment history, please contact customer service at 888-400-4491.

Review: I have a high interest auto loan with this company. I have strived to make my payments on time but due to a recent layoff, 2 of my payments have been late. I have sent partial payments, but was told because I was not making a full payment they wouldn't apply this payment to my account. I have never heard if this..even if I make only a partial credit card payment, the amount is applied to my balance. I've had this loan for almost 2 years and I still owe as much as the original loan amount. If I'm even a couple of days late, the harassing phone calls start...they tell me if I don't make payment they have no choice but to send it to some man for further action. .they have called up to 3 times a day at my place of employment. The last contact I had with them,I was told to send 72.93 in order to get some sort of extension. I was able to do this, but was then was called repeatedly to say I hadn't met my obligation. I recently sent them 500.00 dollars. I'm not these practices are kosher. I've never had partial payments not applied to my account or threatened with further action if I can't come up with a payment. I've always had companies accept payments and apply to my account even it was just a partial. I figured sending 3/4 of a payment was better then sending nothing at all. I have hoped that companies like these that prey on people like me(those who have filed bankruptcy and need auto loans and have very little options) can be stopped.Desired Settlement: I would like to see this company reviewed and have them explain why partial payments aren't applied to accounts, why they charge 12.00 for every debit card transaction(I've never heard of fees this high), harassing and threatening of clients should cease and desist..especially at the work place..costing someone their job is not helping clients make payments. The reviews of this company on line are disturbing and my hope this might help others who have been dealing with CPS have more positive results in the near future.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. The customer states that CPS does not apply partial payments to the customer’s account. A review of the account shows that a partial payment posted to the customer’s account on 02/13/2015. Please note, CPS will accept partial payments but the customer is still responsible in making the full payment before or on the due date. The customer can also avoid the $12.00 service fee by mailing her payment or setting up an automatic payment plan. A cease and desist has been placed on the account so that all future contact may be done in writing.

THIS COMPANY IS RUDE AND DISRESPECTFUL TO CUSTOMERS. THEY TRY TO BELITTLE YOU AND THEY TREAT YOU LIKE YOU ARE IGNORANT. I RECENTLY HAD MY TRUCK REPOSSESSED BY THIS COMPANY AFTER I PAID MY NOTE FOR THE MONTH. WHEN I CALLED TO TRY TO GET THEM TO RELEASE MY VEHICLE , THEY SAID I NEED TO CALL THEIR RECOVERY DEPARTMENT. WHEN I CALLED THE RECOVERY DEPARTMENT I WAS TRANSFERRED TO THE REPOSSESSION LINE AND WAS LEFT ON HOLD FOR 3 HOURS. I HAVE BEEN WAITING FOR 2 DAYS TO GET MY TRUCK BACK . I AM READY TO PAY MY NOTE FOR THIS MONTH BUT I CANNOT GET ANYONE ON THE PHONE. I DON'T FEEL COMFORTABLE PAYING MY NOTE RIGHT NOW AS I WAS TOLD BY MS WOOD THAT I SHOULD HAVE CALLED HER FROM THE BEGINNING TO LET HER KNOW WHEN I PAID MY LAST NOTE. I HAVE NEVER BEEN TOLD BY ANY OF MY CREDITORS THAT I NEEDED TO CALL THEM TO NOTIFY THEM OF A PAYMENT. I NEED TO GET MY WORK ID OUT OF MY TRUCK BECAUSE WITHOUT IT I CANNOT GO TO WORK AS IT IS A GOVERNMENT ISSUED ID. NOW I CAN'T WORK, I CAN'T GET MY TRUCK BACK AND I CAN'T GET ANYONE ON THE PHONE. THE PERSON THAT IS OVER MY ACCT. [redacted], REFUSED TO ANSWER HER PHONE . MY TRUCK IS STILL WITH THE REPO MAN AND ACCRUING FEES EACH DAY. I WAS TOLD BY MS WOOD, when I did talk to her directly after she told me there was nothing she would do, THAT I AM EXPECTED TO PAY THE TOWING COMPANY OVER 4OO.OO FOR TOWING. WHEN SHE SENT THE REPO MAN TO PICK UP MY TRUCK I HAD ALREADY PAID FOR DECEMBER AND ONLY A FEW DAYS LATE FOR JANUARY. TODAY I AM GOING TO START THIS PROCESS ALL OVER AGAIN TO TRY AND GET MY TRUCK BACK.

Review: My vehicle is paid -off and CPS reported on my credit report that I owe $5,000 of late fees but Mr. [redacted] ###-###-#### or ###-###-#### told me that my credit report was wrong and I owe the company $7,000. My 2008 Chevy Malibu is paid-off and I was making payments towards the late fee until I was informed that the account was transfer to the Irvine CA Office. Mr. [redacted] informed me that the vehicle was out for repossion and I needed to pay $7,000 and their was no one else that I could talk too and that was that (no payment plans arrangement or nothing)

In 2013 I was approved for another vehicle but the other financial bank saw what I truely owed but CPS wanted the late fees alsoDesired Settlement: My vehicle is paid-off and I want late fees to be forgiving or settle 1/2 of the $5,000 that was reported on my credit report

Business

Response:

CPS apologizes for any misunderstanding the customer may have experienced. A review of the account shows a principal balance of $3,489.67, which is correctly reported to the credit reporting agencies, and fees of $3,466.85. The customer has been delinquent 76 times and had 9 returned checks. As a gesture of goodwill, CPS will settle the account for the principal balance of $3,489.67. Please contact [redacted] at 949-788-5761 with questions or to accept this offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

CPS clearly reported $5,000 (five thousand and something) and CPS representatives told me over the telephone $7,000 (seven thousand and something)CPS is calling the principal balance late fees. My vehicle is P.I.F.... CPS have been harassing me during work hours and also have talked to my co-worker concerning my personal business. This is why I should only have to paid $522.47

Business

Response:

CPS reports the principal balance of the account to the credit reporting agencies. A review of the account shows that CPS is currently reporting a balance of $3,489. CPS accurately reported a balance of $5,032 in February, however, that balance was updated monthly as the customer made payments. CPS cannot control how or when the credit bureaus update or reflect the information furnished, however, if the customer provides a copy of the credit report showing a $5,000 balance, CPS will investigate further.The account is not paid in full. The current payoff for the account is $6,956.52.CPS will mail the customer a copy of her contract and payment history so that she can see how each payment was applied and the nature of any fees. Please note that all payments must be made according to the terms of the simple interest contract and delinquencies on the account (including 53 times 30-59 days delinquent, 4 times 60-89 days delinquent, and 6 times over 90 days delinquent) will affect how much of each payment is applied to interest and principal and the customer will incur late fees according to the contract. Fees are included on each billing statement.CPS has placed a cease and desist on the account so that all future contact will be done in writing. CPS has already offered to settle the account for the remaining principalbalance of $3,489.67. Please contact [redacted] at 949-788-5761 with questions or to accept this offer.

Review: c p s financed a car for me from kingdome chevy for 17,100.00 kingdome couldnt get a title for the car for 5 months I paid 4 payments of 443.55 to c p s so kingdome told me to bring the car back an they would return c p s money back so c p s also charged them 830.73 interest all together c p s was paid 17,813.67 plus my 4payments of 443.55 an now c p s dont want to give me my payments back total 1776.00 back. ever body is to be made whole as if there was no loan but c p s refuse to pay me I think some body at c p s took my money for ther selfDesired Settlement: all my money back 1776.00

Business

Response:

CPS apologizes for any frustration the customer may have experienced. Please note that the customer made the agreed payments while he was actually possession of the vehicle from May to August 2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

right I HAD the car but it didnt do me any good when Iam not able to drive the car without license plates because theres no title work for this car. you know If I new that cps was going to do this I would have kept this car until I got all my money back kingchevy gave you your money back an then some

Business

Response:

Again, CPS apologizes for any frustration the customer may have experienced. The customer made payments while in possession of the vehicle, which reduced the payoff of the vehicle. The dealer has since repurchased the contract. Please direct any remaining questions to the dealer.

Review: I have been contacted by this company regarding a payment that is behind. I've spoken and made arrangements to make the payment but each time I speak with the customer service reps, they are VERY RUDE AND DISRESPECTFUL. Even the manager is rude and doesn't show very good customer service etiquette. The customer service reps talk to you in a tone that sounds like they're bullying or trying to insult my intelligence.

They need better customer service etiquette.Desired Settlement: They need to have better customer service etiquette and stop harassing customers when they're payment is late.

Consumer

Response:

I do not see the attached disclosure form that you request I complete and send back.

Can you resend it or is it located somewhere else in the email, thanks!

Business

Response:

CPS apologizes for any frustration the customer may have a experienced. CPS has placed a cease and desist on the account so that all future contact will be done in writing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Consumer Portfolio Services (CPS) and I agreed that I would pay 24.99% interest rate on my 2012 Dodge Charger. I made my first payment on 04/14/15 which was due on 04/15/15. I noticed that $318.54 was depositied into interest and only $129.46 was applied to the principal. The interest applied to the loan exceeded the 24.99% which is listed in the contract. When I contacted CPS, the representative stated that I am being charged approximately $10.50 per day in interest and the bulk of my payments are going to be applied to interest. This company is paying the interest on the loan in excess to the interest rate I agreed to. I submitted nearly a $500.00 payment and the loan was only credited $129.46. The process this company uses is unethical and this is not the rate I agreed to.

Another representative from this company advised me to submit a letter stating that I do not wish to have $318.54 credited to the interest and the company would modify the payments. The Supervisor stated that they cannot modify the payments.Desired Settlement: I would like for CPS to honor the contract I signed which states the interest rate is 24.99%. The interest rate applied per payment should be approximately $120.00. Majority of my payment should not be applied to interest. The company is attempting to pay the interest on the loan first and then apply the remaining finds to the principal. Only the agreed interest rate should be applied to the interest portion of the loan.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. The contract that the customer agreed to was for an APR of 24.45%. CPS will send the customer a copy of her simple interest contract for her records. Please note, in a simple interest contract, the interest accrues daily and the timing of the payment can affect how much goes toward interest and principal. If there are more days between payments, then there will be more interest because interest accrues daily. The interest is paid first, so less of the payment will go to principal. CPS does not refinance accounts.

Review: I have had an auto loan with Consumer Portfolio Services since September 2012. I had some problems the first part of this year (I am the main caregiver for my 80 year old mother, who lives with me.) She has [redacted]'s and broke her heip twice last year. The [redacted] medication is expensive ($486.00 per month, and her insurance, at the first of the year, did not want to pay for the medication at all (saying in was not in their formulary). I had to pay for this in Jan 2014, Feb 2014, and March 2014. This put me behind on my car payments, and Consumer Portfolio was aware of this. I have also told them on numerous occasions that I cannot talk on the phone while at work. I have a very demanding job. I work in a manufacturing environment, on the producation floor. As a forklift driver, I am resonable for keeping material moving through the plant and getting orders done. They would not call after work or communicate via email. When they did leave a message, they said there were options available to bring the account current. I had made arraingements to make a payment on 05/02/2014 and again on 05/10/2014 and defer the other payment. However, when I called on 04/30/2013, I was told my only option was to pay $199.00 by 7pm that night or the loan would be transferred to another department. Then they could demand the car back, or request a larger payment. I need my vehicle, as I only have the one and I commute 30 miles (one way) to work each day. I feel that they pushed me into this current situation and that is not right.Desired Settlement: I want the loan returned to the orginal status before this occured. I want any attempts at repossession terminated and I want 2 payments deferred as the representative stated on 04/30/2013.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. A cease and desist has been placed on the account so that all future contact may be done in writing. Please note, CPS gave the customer a one month extension in April 2013 and December 2013 and a due date change on July 2013. The customer describes his offer to make two payments and receive a one month extension. The two payments were not made and the account is due for April 10, 2014 and is currently 81 days delinquent. CPS will honor the offer the

customer a one month extension. The customer must call CPS and speak with [redacted] at ###-###-#### to make the arrangements and must sign and fax back the necessary paperwork.

Review: I ficanace a car withe them starting july 2011. when I made my first payment they stated I could change my payment date I did so one day I notice that my payment ws come on a different date I call a the guy state oh dont worry ms [redacted] we got you all set up. well he put it to the first of the month which I state to them for over a year that it could never be that date because I have other bills .well they dtate that the guy that chage it that way is no longer with the company and it can not be change . well that have been charge me interest on daily base every since that day. I need that to stop. the second issue I made apayment by check to the account . they stated that the check was return nsf. I check with my bank they have no record the check was every put in my account on came to my account bout yet they charge me areturn check fee. please help I have call themto no prevail.Desired Settlement: the interst taken off the return check taken off because it was never put in my account

Business

Response:

CPS apologizes for any frustration the customer may have experienced. As a gesture of goodwill, CPS will waive the NSF fee and offer a due date change to the 20th

of the month. The customer is currently due for 1/2/14. This will move the due date to 1/20/14. Please note that this is a simple interest contract and interest accrues daily. As a gesture of goodwill, if the customer calls to accept the due date change, CPS will waive the interest accrued from the 1/2/14-1/20/14. The customer must call in to accept the due date change. Please contact [redacted] at ###-###-#### to request the due date change.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

THIS IS A FOLLOW UP TO MY FIRST COMPLAINT#[redacted] MY DUE DATE WAS CHANGE FOR OVER A YEAR AND HALF AND THEY ONLY OFFER ME 18 DAYS OF INTEREST BACK AND THEY DID NOT REVISED ANY OF THE LATE FEES THE CAR WAS 14101 I THINK AND MY CURRENT BALANCE IS 13963 I THINK SOME WHERE AROUND THERE . THE INTEREST IS 8.95 PER DAY.I TALK TO AN [redacted] SHE STATED. SHE WOULD HAVE TO TALK MANAGEMENT AND CALL ME BACK HAVE NOT HEARD FROM HER.

I RECEIVE 13 LATE FEES I WOULD LIKE FOR CPS TO RE FUND HALF BECAUSE IF MY DATE CHANGE WAS NO FAULT OF MY OWN THEY COULD REFUND ALEAST 6 OF THEM IF NOT ALL.

Regards,

Business

Response:

The customer has called in and CPS has already changed the due date to the date to the 20th as the customer requested. As a gesture of goodwill, CPS will waive all of the late fees to date ($307.04). The customer will have a fresh start. Please note that the customer will be responsible for paying on the 20th of each month, and late fees will accrue if the customer continues to make delinquent payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank for all your help really . I JUST HAVE ONE SMALL PROBLEM CPS CALL ME AND STATED THAT I'M ONE MONTH BEHIND . I THINK THEY STATED ON MARCH 6 2014 THAT I WAS STARTING WITH A CLEAN SLATE SO I THINKING MY PAYMENT DUE MARCH 20 . I DONT UNDERSTAND WHAT THEY ARE TALKING ABOUT COULD U PLEASE LOOK IN TO THIS LAST THING FOR ME [redacted] . Once again thank you.

Regards,

Business

Response:

CPS received this complaint and waived the NSF fee and offered a due date change to the date requested by the customer so that the customer was due for 1/20/14 instead of 1/2/14. CPS waived the interest for the customer that would have accrued during that time period. On 3/6/14 CPS waived all late fees on the account to date. CPS stated that this would give the customer a fresh start. The fresh start was that all late fees were waived to that date. She is due for 3/20/14. It is now 4/10/14 so there will be more late fees because the customer did not pay by the 20th, which was the due date that she requested.

Review: My wife and I purchased a 2013 [redacted] from [redacted] in [redacted] on 8/5/2015. The dealership used CPS as the finance company because they offered a lower interest rate. We put down $9,000 on the car and signed over our trade which was a 2013 [redacted]. We gave all of the required documentation to the dealer to give to the lender and they approved our loan and we drove off with the car that same night. The finance company called my wife yesterday afternoon 8/12 to verify the loan information and verify her payment and due date and all the other stuff and said that was all they needed. She was contacted by the dealer today to notify us that our loan was denied because she is on maternity leave. That is an unethical lending practice. She is still getting paid by her company while she is on maternity leave for 8 weeks and the company can't change their decision based on this. They need to not renig on deals because of the wrong information is given to them by a third party.Desired Settlement: This loan needs to be marked approved and go forward. We have had the new car for over a week since we are having twins in the near future. Company needs to make sure all information is correct before they approve the loan and not change their decision after 7 business days.

Consumer

Response:

Here is the release that you requested. I needed to update my complaint. Consumer Portfolio Services finally funded the loan of our new vehicle on Friday 8/14/15. The only used my financial information to approve the loan after they excluded my wife's income. Her HR representative from [redacted] even called the underwriter directly to verify that my wife was still in a paid status from her job while working from home, but the lady did not seem to care or want the information. They caused undue stress to my wife who is 34 weeks pregnant with twins. Companies do not have the right to exclude verifiable income due to a paid leave especially a maternity leave where my wife is still working, but from her computer at home for her full pay. I know this company has had problems in the past as seen in the FTC lawsuit against them from last year. I even told the dealer if they knew the history of this company and they claimed they didn't care because they get loans approved. If I knew this underwriting process was going to be this difficult then I would have gone with someone else at a higher interest rate. Please contact me if you need any further information.[redacted]

Business

Response:

CPS apologizes for any frustration the customer may have experienced while CPS was attempting to confirm the information provided by the applicants. The applicant was approved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They need to be clear to customers when they are applying on what is acceptable income. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Consumer Finance & Loan Companies, Collection Systems, Collection Agencies, Loans - Small Business

Address: 19500 Jamboree Rd, Irvine, California, United States, 92612

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