Consumer Portfolio Services Inc

Review: I have a car loan with Consumer Portfolio Services. When I first got my loan 2 years ago- for application purposes I put my work number on the application But, when the loan was approved I made it crystal clear by contacting them that I could not receive phone calls at my place of business because this could cause me to get fired. I provided them two good contact numbers for me (cell and home phone) I was told at that time that my account was flagged to not receive any calls at my job. Now, throughout my loan Ive received not one but three calls from three different customer service representatives at my job.; one of which was from a man who left a message with one of my co-workers asking me to call him back. Ive informed them AGAIN not to call my job and if they did It again which would be the third time, I would be filing a complaint against them. Now, today May 8, 2014 at 11:00 a.m. a representative named [redacted] for the THIRD time called me at my job, I told her do she not see where I requested not to be reached at work, She said yes she saw the notes but because I had returned their phone calls she called me at work. I advise her that I would be filing a complaint and regardless, I am not to be reached at work. This is very unprofessional and unacceptable. I cannot and will not lose my job because the employees within Consumer Portfolio cant follow policies and procedures.Desired Settlement: ONE: I dont want to be called at work again TWO; I want my account credited for my continues Inconvenience. They called me three times, I should be credit three full car payments. THREE: Consumer Portfolio Services need to make it a priority to coach and train their employees on the FDCPA so this doesnt happen again.

Business

Response:

Consumer Portfolio Services ("CPS") apologizes for any frustration the customer may have experienced. The customer states there was excessive calls to work phone number. CPS has placed a cease and desist on the account so that all future calls are to the home and cell phone number provided only. Also, as a gesture of goodwill CPS has waived $1,285.29, representing three payments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a vehicle in 2008 and financed it with Consumer Portfolio Services (CPS). In April 2015, I refinanced it though my credit union. I went to the CPS website and requested a payoff amount which I gave to the credit union. They in turn, issued a check in this amount to CPS. CPS advised that this amount was insufficient and would not release the vehicle title to the credit union. I contacted CPS and was told, very rudely, that they had no record to me requesting a payoff amount. After a heated conversation with this rude employee, I have paid this amount in order to complete the refinance. I am very upset about this unfair treatment. In my eyes, this equates to this company stealing money from me. I was forced to pay an additional almost $300 in order to get away from this company.Desired Settlement: To have this additional money refunded to me and an apology by the company for this unfair treatment.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS provides payoff requests via the internet or over the phone. Those payoffs are good for 10 days. CPS is unable to locate the internet payoff referenced by the customer. Please provide a copy of the payoff from the internet that was provided to the credit union so that CPS can investigate further.

Review: This company continue to call and I have asked them to stop calling multiple times. I have NO business with this company at all. I owe them NOTHING and I know NOTHING about them. The calls are in reference to another person and I have told them on multiple occasions that I will take a message or rely a message and asked that they remove me from the call list. If is unethical for the to continue to call me and share information about another persons debt. I have no desire to be involved in this. Today another call from someone at extension [redacted]. They are clearly ignoring my request. PLEASE stop calling my cell phones!I I have to pay for these phone calls and it is totally unfair for the to keep calling when I have asked them to stop.Desired Settlement: I do not owe them any money nor have I accepted any products or services from them. I have asked that they stop calling but they have refused to stop calling. Please remove my phones. The numbers are[redacted].

Business

Response:

CPS apologizes for any frustration [redacted] may have experienced. CPS is unable to locate the account with the phone numbers provided. If [redacted] can provide additional information such as the name of the account holder or account number so that CPS may place the necessary changes to the account.

Review: I had a payment returned from the CPS, Inc. stating "the merchant was unable to locate your account." I called immediately when I received the notice from my bank. They advised me to fax over the letter, which I did the same day. As soon as the funds were re-deposited, I resent the payment. On my next bill, I was assessed a late fee due to that payment. I called on 11/25 reviewed the information with the associate and was told it would be removed. My statement I just received again has this late fee. I called, they said they never received the fax; which I find suspect because they had it when I called on 11/25. Asked me to email this time; the last time they told me that it couldn't be emailed. They were rude and treated me like a collection call and not a consumer who pays her bills.Desired Settlement: I want the $15.00 late fee that is assessed to my account removed and if their was anything posted to credit reporting agencies, I want that removed as well.

Business

Response:

Consumer Portfolio Services ("CPS") apologizes for any frustration the customer may have experienced. A review of the account shows that the customer has settled the account in full. If the customer has any questions, please contact our customer service at ###-###-####.

Review: On February 20, 2015, I submitted a principle only payment to CPS. I ensured it was properly visible, I highlighted it and had it in bold black pen. When I looked to see if the payment had been submitted and applied, it showed they applied $2868.37 toward principle and applied the remainder $131.63 to interest. When I called to ask why this was done when I specifically requested for this to be toward principle I was told they would correct it and it would take 24-48 hours. I thanked them and hung up. Two days later when I looked again to make sure this was done, it had not been done. I called again on Feb 27th, the young lady apologized and ensured me it would be done by the end of the business day and I would see it reflected. It is now March 3rd and I have not seen anything changed. I am trying to pay off this loan and they are fully aware of it, which is why I feel they are taking their time in fixing this error. Each day it takes them to fix this, is an extra day of interest on my account.Desired Settlement: I would like for them to do their job, correctly. I am requesting that they fix their error and reflect the correct payoff amount so I can pay them off and move on. According to my calculations the amount reflected should roughly be around $2980 and some change.

Consumer

Response:

They finally adjusted the charges, however, the way they did it was incorrect. I am currently awaiting for them to respond to my last e-mail in regards to a detailed explanation of the way they applied the payments.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS has applied the entire payment from 02/25/2015 towards the principal balance on 03/04/2015. In addition, CPS has also audited the account and it is correct. A copy of the audit has been mailed to the customer on 03/13/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a car in August. I have made all of my payments on time. In November some of my payments were reversed from my payment history. The statement showed me as being behind. I called and spoke with a person named Rutledge. He told me that I bounced the checks. I assured him that I had not because there was over a 1000 dollars in the account. He told me to fax him my bank statements and there would be an audit. I did. I called Rutledge back a week later. He stated the audit found that it was accurate and I bounced the checks. I said that the payments came out of my account and that I had proven this. I was going to report theft if they did not either return my money or post the payments. He connected me with [redacted]. She said that she did not have my faxed bank statements, so I emailed another copy to her. A week later I call and asked why my payments still were not posted. She said that they must have mistakenly taken the payments from my account and sent them to the dealership. She wanted me to go to the dealership and complain to them. I said no. The checks were made out to Consumer Portfolio and that it is their responsibility to post them. I am missing over 900 dollars from my checking account that was paid too Consumer Portfolio that they will not account for.Desired Settlement: I want the payments that I have made to either be posted to my account on the exact dates that they came out of my bank account or I want my money refunded to my bank account. They owe me over 900 dollars or credit for payments made.

Business

Response:

Consumer Portfolio Services ("CPS") apologizes for any frustration the customer may have experienced. CPS has reviewed the account and shows that all three payments have posted to the customer's account and is currently due for the month of February. If the customer has any questions, please contact [redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[CPS did not remove the payment reversals from my account history. It still looks like I wrote them two bad checks. I have never written them a check that has been bad. While my account is now showing current till Feb as it should, the principle is not being posted to the account. I am about to send my 5th payment and hardly any of my principle has been posted. In 5 payments there has only been a little over 200 dollars posted. This is on a 5 year loan for 17417.00 at 475.61 per month]

Regards,

Business

Response:

CPS apologizes for any frustration the customer may have experienced. Please note that all five payments have been applied to the account (9/06/13, 10/29/13, 12/3/13, 1/3/14, 1/31/14). If the customer has any additional questions or believes that she has made more than 5 payments, please contact supervisor [redacted] at ###-###-####.

Currently I have an auto loan through Consumer Portfolio Services Inc. I arranged to have my monthly payments split every 2 weeks and automatically deducted from my checking account. I have been paying my car payment in this manner for several months. December 2015 I looked at my account to verify my payments (2) have been deducted, low and behold they did not deduct my car payments resulting in my account being "past due". I spoke to an agent via live online chat and was told that my reoccurring payments had ended. This was odd as I set up my reoccurring payments to run through 2016. After what seemed like pulling teeth, I was told that the company CPS had stopped my payments as they were no longer using that service. WOW- where was my advanced notice of their plan? WHERE was my notice that my payment was NOW PAST DUE? This "business" and I use the term loosely is run by individuals with high school diplomas and a criminal mentality. I have since refinanced with another more reputable company Capital One Finance and have had a much better experience with LOWER interest rates. I WOULD NEVER recommend anyone use CPS for ANY reason NO MATTER how desperate.

Review: I got a title loan with Consumer portfolio services (CPS) 01/2014 and signed up for a 2 year agreement in which I paid them back 07/23/2015 . After paying them back I spoke to [redacted] and asked when will I received my title back and she said 30 days after the request for documents and I asked her if she can mail or email me a letter stating I owe a zero balance so I can give it to my mortgage advisor who is helping me purchase a home. [redacted] lied to me and said her boss was giving her the docs that day and she could email me the paper I was asking for that was in mid August. I called her back a week later and she said that I should have them in the mail anyday or on the first of September.. Never received nothing. Last week. I called again and a gentleman gave me a theresa extension cause she the one who deals with the titles and she said she would call me back in 30 mins and she nvr did..Desired Settlement: I want my title to my car ASAP

Review: I have provided documentation, numerous times from my credit union, they have done 3 conference calls with my credit union, for a payment they lost, and said my bank took,. It was processed in Feb via debit card and CPS is saying my bank reserved the transaction in May. I have faxed letter after letter, bank statements and conference calls with my bank, and they still haven't credited the payment CPS lost in May. I feel that I have went above and beyond to prove that my bank didn't reverse the charges. Yet, I am still missing 731.00. The account CPS is saying it was reserved from on may 17, 2015 was closed on May 1. 2015, so there is no way my bank reserved a debit card transaction that was processed in Feb.Desired Settlement: I just want it corrected. My bank has told them in writing, time and time and in conference calls, that the money wasn't reserved it processed from my bank on 2-7-15

Business

Response:

CPS has verified with [redacted] from Knoxville TVA Employees Credit Union that the amount of $739.00 was returned back to the customer's account on May 18, 2015.

Review: This company lied to me after,my car which was financed thru this company was reported.I was told on there recorded line that I would be able to get my car back by paying my missed 2 payments,a.d retrieval fees I could receive it back.Instead what was done was the car was repoed then I called to try to get it back and was told by an employee on a recorded line that I would have to pay the remaining balance of 10,400 after only having the car 6 months and only reason the 2 payments weren't payed was because the dealer who made the deal with this bank was holding my registration and plates ransom,so to get my credentials I would have to pay more than the $2500 dollars I gave on the deposit.Which all ties back to the shady practices at Consumer Portfolio.Trying to rip me off and destroy my credit.Desired Settlement: I would lime to either receive my allotted time to get my vehiclesvehicle back or my down payment back and to remove this repo,and debt of 10,400 from my credit.This company has contracts but make up there own rules.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. A review of the account shows that the customer was delinquent fifty days at the time the vehicle was repossessed from the city impound lot. Please note, the customer is still responsible for the deficiency balance on the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

CPS lied .They told me they would pick it up and I could pay the payments owed and fees to get my car back.When they picked the car up they never contacted me.The first thing I got from CPS was after The Revdex.com got involved after they sold my car ,and want me to pay the difference.Unbelievable that criminal behavior is practiced in once creditable company's.

Business

Response:

A copy of the notice to sell the vehicle was mailed to the customer on 02/25/2015 advising him that the vehicle would be sold at a private sale sometime after 03/18/2015 in order to provide him with sufficient time to bring the account current. In addition, a deficiency letter was also mailed to the customer on 04/07/2015 providing him with the remaining balance. Please note the customer remains contractually obligated to pay the remaning balance. A copy of both the notice to sell the vehicle and deficiency letter will be mailed to the customer for his reference.

Review: consumer portfolio services cps called me on aug 7th 2014 and demanded payment for a auto loan I have with them, I told the woman that my mother passed away that day and I would be able to make any payment until after the funeral arrangements, she stated well you still have to pay your loan and hung up. cps continued to call throughout the week and proceeded to call my references associated with the loan application and asked them my whereabouts and told them about my delinquent loan statusthey broke the lawI contacted consumerfinance.gov the only thing cps offered to me was to waive the late feesthis is not acceptablethey embarrassed meand disclosed my personal info to friends and familyDesired Settlement: I would like them reprimanded to the fullest amount allowed by lawmaybe pay off this debt orcut loan in half orlower my interst rate

Consumer

Response:

I have a auto loan with consumer portfolio service llc other words know as CPS 1-888-469-4520

I became behind in payments due to serious illness in the family my mother, I told CPS that I was going to be late and in good faith paid them some money toe dwards the loan.

On aug 7 my mother passed away my payment on loan was aug 8th.... I received a phone call from CPS on my cell phone them demanding payment and told me just because someone died that doesn't pardon me for a payment and that the debt has to be satisfied.... I hung up CPS proceed to call my father during this time of loss during funeral arrangements! Cps asked him my where about and told him I am late on my loan. CPS also called my ex co-worker [redacted] .[redacted] and a friend [redacted] informing them the same

this is un acceptable.... they embarrassed me.... broke a trust/confidentiality clause

Business

Response:

CPS has already received this complaint, has been in contact with the customer, and has reached a resolution with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: CPS is reporting a debt on my credit from 2006. I called and asked that the trade line be removed from my credit because the statue of limited for the state of Delaware on a repo is 6 years. They refused and offered me a settlement on an account that should be removed. I am requesting the trade line be removed from my credit. I file a claim with the Attorney generals office in 2008 and the CPS was advise to consider the account a died account and was instructed no to contact me via mail or phone anymore. The customer of the reps are very rude and I have a hard time talking with them. I am reaching out to Revdex.com to see if you can be an middle man and help me resolve this issueDesired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting the trade line be removed from my credit.

Consumer

Response:

Here is the papaer work you requested

Business

Response:

CPS apologizes for any misunderstanding the customer may have experienced. CPS placed a cease and desist on the account after the Attorney General complaint. However, that does not affect credit reporting. CPS will review what was last reported to the three major credit reporting agencies and if there are any errors, CPS will correct and update the information. Please note that CPS cannot control when the agencies reflect any updates. CPS suggests visiting the educational websites provided by the three major credit reporting

agencies to learn more about when and why each agency will delete a tradeline off of a consumer credit report.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My sister, [redacted] died in August 2011. At that time she had a car note which I decided to take over the payments. When I contacted CPS, I informed them of her passing. They advised me that I can keep making the payment on her behalf and the car would be paid off in Oct 2013. After paying off the balance, I am now being informed that there is an additional $735 owed due to an deferment that occurred early in 2011. So I made arrangements to pay this amount but I asked the payment to be lowered each month. They agreed however I received a letter on December 2 that they reported to the credit bureau. I called to dispute it but was told that there is nothing they can do. My complaint is, after paying on this for over a year, why was I not informed that there is an additional money owed. Additional payments could have been added to the car note each month to pay the balance. The to add more insult - they reported to a credit bureau for a person that is deceased.Desired Settlement: I would like this black mark to be removed from [redacted] credit report. I would also like for the company to implement a policy for these types of situations in the future. It is very upsetting to receive such a letter.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. As a gesture of goodwill, CPS will waive the remaining balance on the account. Please confirm the address where title should be sent and then allow 45 days for processing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I do have one slight problem. I have already paid $500.00 on the balance of $750.00. The last and final payment is due on 01/20/2014. By waiving the payment, does this mean I dont pay the last payment or will I be reimburse for the 2 months I already paid. I need clarification. Also she has a device on the vehicle that needs to be removed. If the payment is going to be waived, the device also need to be removed because her car is paid in full. I would need an answer right away. I will wait for the business to perform this action and, when it does soon, I will consider this complaint resolved.

Regards,

Review: On October 31, 2013 I had attempted to make arrangements to make a payment on my account for my next pay date which was refused. I then thought arrangements had been made to make two payments on November 21, 2013. However, on November 16, 2013, at a big suprise to me, my truck was repossed. This had created a serious burden on me since I am a single parent with one vehicle and small children to transport to and from school.I have attempted to work with the company but have been told I will have to pay the whole loan before I can get my only means of transportation back. I am willing to make the payments to bring the loan current but do not feel they are being fare in insisting I pay the repossession fees since there is a recording on October 31, 2013 showing I thought arrangements had been made on the payments. I need to get my truck back as soon as possible so I will be able to get to work to provide for my family and pay my bills.Desired Settlement: I would like to get my truck back with making the payments due and not be responsible for the repossession fees since I do not feel this was my doing. I sincerely thought arrangements had been made concerning the payments. I am not trying to dodge my payments, as I said, I am a single parent having some difficulties right now and doing the best I can. Any assistance in this matter would be greatly appreciated.

Business

Response:

CPS apologizes for any frustrations the customer may have

experienced. After further review of the customer’s account, CPS determined

that the customer failed to follow-up with her promise to pay for November 7th.

CPS attempted to contact the customer prior to processing the repossession but

was unable to get hold of the customer. Please note, at the time of

repossession, the customer’s account was 106 days delinquent. During the life

of the loan CPS made several attempts to work with the customer to no avail.

In the complaint, the customer expresses that she would like

to reinstate her loan. As a gesture of goodwill, CPS will allow reinstatement

of the loan if the customer can meet the requirements of the reinstatement.

Please have the customer contact CPS representative, [redacted] at [redacted]

[redacted] in order to go over the requirements of reinstatement and make

arrangements.

I'very been calling this business since last week with concerns about my car payment. I've been given misinformation several times. I've also had to endure extremely rude customer service representatives. Today took the cake. The guy couldn't answer my question so he gets argumentative with me. When I ask for a supervisor he hung up on me. I called back. Now I'm being told no supervisor is available. Very rude service.

Review: I became a CPS customer last year and I have not been a good customer at all. I have had an extraordinary amount of loss and misfortune happenings. Lost my job, my home and temporary custody of my child. I have emailed CPS several times as I lost my phone because I had no job, other times I was working and stated that I could not answer but needed to talk about my account. I honestly am five months behind. I have made payments as I could and have sent countless emails to try to get any help I could. I am being charged almost $800 in late fees which is making it impossible to catch up. My representative Gil and I have never been able to speak. In April the car was towed and I thought it was repossessed I was even told by that department that they had the car. In June I get a letter from the State of Colorado that they have the car and pit a lien on me for almost $1800! I have been trying to make payments on that as well as the car. In April I made a payment of 469.00, June a Payment of 210, August 210, September $250.00 Not a lot I know, and not consistent like I said I am not a good customer. My balance should be around $1500.00 Which I can tackle now that I am working full time now and have a place to live. Please help me get the car back I only have a few payments left to the tow yard and keep the car once I get it back.Desired Settlement: I am praying that we could waive the late fees; defer some of my payment and get a payment schedule that I can get current and contact me via email only as I can respond that way. And that the account is updated on my credit report not as charged off. I am begging for help.

Business

Response:

“CPS acknowledges that the customer has begun making payments to the account and hopes that all aspects of the customer’s situation continue to improve. As a gesture of goodwill, CPS has waived the late fees on the account in the amount of $155.00.

CPS has noted the account with the customer’s request to contact her by email only and placed a cease and desist on calls.

The customer requests help getting the car back. Unfortunately, as the customer states, the vehicle appears to be held by the state of Colorado and CPS will not be able to assist the customer with the issues related to the state of Colorado.

There appears to be some possible misunderstanding about the status of the account and the balance of the account. CPS has no knowledge of the balance owed to the state of Colorado, however the principal balance on the CPS account is currently $7,659.77, with a delinquent balance of $2,649.10. The account is 250 days delinquent. No late fees have been paid to date on the account, and as stated above CPS is waiving the accrued late fees. CPS will send the customer a copy of her contract and payment history so that she can review the information.

The customer requests that CPS remove the charge off from the credit report. Please note that the account was charged off on 4/23/14 and CPS is required by law to accurately report credit information.”

Thank You,

[redacted] – Corporate Paralegal

19500 Jamboree Rd | Irvine | CA | 92612

Voice: 949.450.3042 | Fax: 949.753.6897

[email protected] | http://www.consumerportfolio.com

Review: To whom it may concern at the Revdex.com, I purchased my car which is a Toyota Camry in march 2008. my contract gave me 5yrs. to pay for it. I finished paying for it in the month of September 2013. than when I asked them when do I get my pink slip they told me that I owed for late fees for the tune of $3,500.00. so I can get my title to the car until that was paid. so I have been paying $550.10 since starting my late fees in October 2013 until now and for 4mos. I have already paid $1,500 of that late fee, so what I need to know is how much was those late fees. why would, or could it be that much. I just don't understand, I know that I wasn't late every single month I am still paying the same amount that I was paying before I owned this car. what I don't understand is why do I owe for a late fee, or if I did than why wasn't it taken out when I was paying my car notes. the place that I had actually purchased my car was with Golden State Mitsubishi Suzuki, they went out of business and I got a notice that I have to finish paying for my car threw Consumers Portfolio Inc. They are always threating me that they are going to cut my car off. They have a device in the car that could turn it off whenever they please, on Dec. 29th 2013 Consumers Portfolio was going to do exactly that. Thank God they didn't. That would have been not good for me because I work without transportation how will I get to work, and I have a sick child to take care of. now I want be able to answer my phone any time after 4:00pm maybe 4:15 would be good for me or email me. or u can call my mother and leave a number and a message with her. her name is [redacted] number: ###-###-####!! Thank u, very much, [redacted]!!Desired Settlement: I would like to get a refund of $3.000 back. this is what I believe that Consumers Portfolio Inc. owe me back. Thank u again very much, [redacted]

Business

Response:

CPS apologizes for any frustration or misunderstanding the customer may have experienced. Please note that the customer was delinquent 46 times over the life of the loan (5 times more than 30 days delinquent). However, as a gesture of goodwill, CPS will mark the account as paid in full and order title to the customer. Please allow up to 45 days for processing.

Review: I set up an automatic payment via consumerportfolio.com on May, 30 2014 for my June 1 payment in the amount of $154.10. I received a confirmation page via email and website that payment had been scheduled. On June 11, 2014 I noticed that the payment had not yet been extracted from my bank account. I then called Consumer Portfolio Services. The lady I talked to was hard to understand. I did understand that she said I had to make payment that day or I would be charged a late fee. Still unsure of the circumstances surrounding my account I asked to make a payment in a couple of days and the lady hung up on me. I sent a check in the amount of $154.10 which cleared my bank on 06/17/14.

In addition to a late fee charge to my account of $15.00, $122.29 was applied to interest and only $31.81 was applied as principal. I believe the late payment was a result of a failure on Consumer Portfolio's end, not mine, and I should not of been charged a late fee or the abundant amount of interest.Desired Settlement: Remove late fee, overcharge of interest, and $50.00 credit for rude customer service / hassle.

Consumer

Response:

Please see the attached authorization form.

Consumer

Response:

Hello,

Review: After originally financing a vehicle through Fireside, CPS took over my loan. I continued to make my monthly payment, on time, as usual, to them as per my original contract with Fireside. In February 2015, I made my final payment. I did, however, notice that my final payment was $100+ more than what it should be. I contacted Consumer Portfolio Services, yesterday and spoke with a supervisor. She stated that I owe them that additional financing fee because I paid late. I told her I have never paid late. That I have always paid within the allowed 10 day grace period. ,She stated, that it was still considered late and that per my agreement, it stated, We will figure your finance charges on a daily basis. That explanation didn't sit well with me. My loan, also, states, RETAIL INSTALLMENT CONTRACT SIMPLE FINANCE. This morning, I emailed the same supervisor that I spoke with. I asked her to send me a record of statements showing and explaining the additional amounts at the end of my loan (there is not one.) I noted in my email that NEVER, throughout the 5 year contract, did I receive a statement showing ANY finance charges, pertaining to me paying during 10 day grace period. As a matter of fact, I always rounded up my payment to the nearest dollar and a few times paid a little more. Each time I did that, I wrote on check to apply to principal, only. I, also, don't believe they, even, did that. Their billing statements are very generic and vague and do not show how your payment was applied. No breakdown of payment at all.Desired Settlement: I want my extra monies that I paid out when I sent monthly payments, whether it be 43 cents or $10,monthly, to be applied to the principal, only. I would, also, like reimbursement of any extra money I know I paid them that was not owed to them, I want to be refunded in full. I would like to see them shut down for unlawful practices.

Business

Response:

CPS apologizes for any frustration the customer may have experienced. CPS reviewed the account and the account is correct. Please note, in a simple interest contract, the interest accrues daily and the timing of the payment can affect how much goes toward interest and principal. If there are more days between payments, then there will be more interest because interest accrues daily. Copies of the monthly statements and an interest day to day sheet that shows the customers daily accrual has been emailed to the customer on 03/24/2015 for her records.

Review: Have received several calls today from this company. When I called back I was bounced around to multiple departments. When I finally talked with a representative I explained that my payment has been late for awhile due to one of my children being sick and undergoing medical testing for the past several months. I told the representative when could make the next payment. I was advised to "exhaust all other options for funds" and that I needed to speak to yet another person that was not available and that person was the ultimate decision maker on the account. While it hasn't been easy and it has been late, I have always made the payment.The agent I spoke with told me that if I make another payment they would defer the payment that was late. I was not calling in for a deferment - I was just making payment arrangements and explaining that end of January/Early February my payments would be able to be on-time each month. Since our health flex accounts reset and our tax refund will help get everything we were behind on caught up.I was very frustrated because it is not easy to get to a responsive person there and everyone just passes you along and refuses to work with you or give you answers. Customer service and communication is very poor with this company.Desired Settlement: Would like to know the arrangement is set and I don't have to worry about my car being repossessed. I would think that a business would want to work with their customers and make it easy to talk to the correct person and get everything set up without threats and uncertainty.

Business

Response:

Consumer Portfolio Services ("CPS") apologizes for any misunderstanding or frustration the customer may have experienced. The customer's complaint states that she would like CPS reps to assist her by making payment arrangements. Please note, in an attempt to assist with the customer, CPS offered a deferment on her account. CPS offers deferments in an attempt to assist customers with financial hardships. After further review, it appears that the customer has made payment arrangements with a CPS representative as it has been noted in the customers account. If she has additional questions, she can contact our Customer Service department at ###-###-####.