Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The unit is still not fixed as of today They ordered some parts and apparently some were missing so now they have to wait for them to come in The unit has worked less than or so days since being installed in January Shouldn't there be some type of lemon law clause? At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine This is the fourth claim in as many months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
CPS appreciates the opportunity to assist our customer in their requestWe have been working closely with the customer to resolve their claim satisfactorily, and are in the process of obtaining approval for a replacement unitOur claims department has attempted to contact the customer both by phone and email, and are waiting for a response Thank you, From the Customer Experience Office [redacted] * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] we have made an agreement but I have not received it yet and I do not wish to close this claim yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Thank you for writing to us and bringing this matter to our attentionOur records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link: [redacted] Welcome to the Mitsubishi LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection lawsMitsubishi denies all wrongdoingBoth sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-Afrom January *, 2008, to July **, But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, to repair Malfunctions on your TV“Malfunction” includes any video anomaly or other issue that interferes with your TV’s or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab aboveClick here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this websiteWe recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased
We purchased 5-year warranties on major appliances 1/yes agoMy washer broke days agoI was on the phone with them every day last week; they have not called - they use email for their communicationsOnly because I was vigilant did I keep the ball rollingI got an email stating they needed proofs of purchase for both machine and warrantyThey had already verified I had a warranty with themWhen I followed their prompts and uploaded the proofs, I got a response that said they could not receive due to format discrepancyI called immediately and the woman I spoke with said she would take the required info and enter into system herself to ensure the claim would move alongNext day, I received email that my claim could not be submitted due to missing documentationI called again and talked to someone who kept repeating an obviously scripted line: your claim cannot be submitted without both proofs of purchaseHe would never acknowledge the fact that the woman cost me yet another day of waitingI emailed the gentleman phone pix of the invoices while he stayed on the phoneHe received and said he would processI got an email late in the day stating they had verified the purchased with the manufacturer and gotten the name of the approved service provider in my area and that the provider would contact me in 24-hrsI called the provider first thing Thursday morning and, after a long and difficult time locating their notification, he scheduled a repairman for Friday morning I called the store where I purchased CPS warranty with appliances to tell them it was NOT a warranty service as much as a clearing house/ third party dispatch company who had way too many customers to be effectiveThe store said they'd call their rep to get him to speed things alongI got a call from service store on Monday (days since washer broke) stating part had been ordered and the part SHOULD be here Thursday and they could schedule service call Friday afternoon PENDING the receipt of partMaybe after weeks, I MAY get my washer repairedBut, maybe not Shame on CPS for NOT caring about customers' dilemmas, only fulfilling their job in their timeThe sheer volume of their business totally negates any possibility of good customer satisfactionAnd, I'm sure their profits falsely indicate they are a "successful" businessAnd, shame on the stores that sell CPS after they know the ridiculous process the customers must go through before getting results
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mitsubishi has no responsibility to me after year of warranty that comes with the TV they sold meI have no reason to sue Mitsubishi or join a class action suit against themMy feud is with CPR who refuse to honor an extended service contract that was paid forTheir maneuver to relegate responsibility to Mitsubishi is hereby rejectedThis is what fraud looks like ; a drift to a dishonest pathNO! Thank you Revdex.com for your effort [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I've had a high end dslr camera warranty with them for years now and will never even think of sending them my camera again! Each time I needed something to be fixed, the repair time took longer and longer and there was no answer from them on why this was happening They didn't even fix what I sent the camera in for the last time, and my camera came back to me with my sensor scratched They took forever to return my calls and get back to me with my issue, and then they wouldn't admit they scratched it and wanted to charge me $1,to get it repaired I had photo proof that they scratched it and they wouldn't listen to me until my lawyer sent them a letter threatening to sue them if they didn't fix my camera that they broke I did finally get it fixed, but not before not having my camera at a critical time when I needed it So if you want lousy service, liars, slow repair time, horrible customer service, and not even the comfort than your appliance will be fixed properly, get a warranty with CPS Central I am a professional photographer and not an ametuer too
I purchased warranty for my phone Sfrom these people with expectation that they will be good provider from what their advertisement statedI was surprised to find out that is the lousiest warranty provider for anything I purchased warranty for
They never were able to fix the phone, but at the same time they kept it for full month with no information about what they are doing or they will be doingAfter I spend numerous hours and conversation and lies from their customer service reps - nothing happenI decided to turn to Revdex.com and to my lawyer for helpI decide to tell them and after that they start communicating with meNow they giving me settlement with not full price of the phone which is relay aggravating meI would recommend to people not to take this scamming warranty service from them
Thank you very much for bringing this to our attention! CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily.
Roman' line-height: 1em;">We have provided the customer a settlement check for their furniture, so that they can go purchase a new product. This customer was very happy with the outcome, and is good to go!
Thank you for writing to us and bringing this matter to our attentionWe have spoken to the customer and settled the matterA copy of the communication to the customer is below:
Please be advised that your refund has been processed. A check in the amount of $has been mailed
and should arrive within 7-business days. If you have any questions or require additional information, please contact the accounting department directly at *** ***.Kindly close this claim, the matter has been satisfactorily resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not accept anything until problem is actually resolvedThis is mostly my fault as it is hard to be able to communicate as I have no time during the daySo I accept this but until the problem is fixed I cannot accept it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI *** *** have accepted Consumer Priority Service’s offer of making good on the warranty that was purchased
on our Mitsubishi TV which is to continue until November **
Thank You,
*** ***
These guys did right by meI have a Samsung Galaxy Sand the warranty with CPSI was holding my kid in one hand and a cup of cappuccino and my Sin anotherThe coffee slipped and the phone went with itThe screen was cracked and covered in coffeeI brought the phone to CPS and the technician Jeff took care of me right awayThey replaced the screen and the damaged parts that were soaked, my phone was good as newAll of this was fairly quick, was in and out in minutes and they gave me a cup of coffee while I waitedI definitely recommend their service, nice work guys
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I have not received the promised refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Have a extended year warranty with CPS for a Summit Washing /Dryer machine have been trying to get it repaired for over 1/monthsHear a lot of SORRY, WE'LL LOOK INTO IT, GET BACK TO YOU TODAY But still don't have a working machineRepair man has worked on machine 4+ times still doesn't work!
Thank you for bringing this case to our attention. Our claims department has attempted to contact the customer multiple times both by phone and email, and
are waiting for a response. We appreciate the opportunity to resolve this case for our customer
So far this company has been wonderfulThe customer service team has been very helpful and politeEasy to use website and genuine good service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The unit is still not fixed as of today They ordered some parts and apparently some were missing so now they have to wait for them to come in The unit has worked less than or so days since being installed in January Shouldn't there be some type of lemon law clause? At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine This is the fourth claim in as many months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
CPS appreciates the opportunity to assist our customer in their requestWe have been working closely with the customer to resolve their claim satisfactorily, and are in the process of obtaining approval for a replacement unitOur claims department has attempted to contact the customer both by phone and email, and are waiting for a response Thank you, From the Customer Experience Office [redacted] * [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] we have made an agreement but I have not received it yet and I do not wish to close this claim yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Thank you for writing to us and bringing this matter to our attentionOur records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link: [redacted] Welcome to the Mitsubishi LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection lawsMitsubishi denies all wrongdoingBoth sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-Afrom January *, 2008, to July **, But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, to repair Malfunctions on your TV“Malfunction” includes any video anomaly or other issue that interferes with your TV’s or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab aboveClick here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this websiteWe recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased
We purchased 5-year warranties on major appliances 1/yes agoMy washer broke days agoI was on the phone with them every day last week; they have not called - they use email for their communicationsOnly because I was vigilant did I keep the ball rollingI got an email stating they needed proofs of purchase for both machine and warrantyThey had already verified I had a warranty with themWhen I followed their prompts and uploaded the proofs, I got a response that said they could not receive due to format discrepancyI called immediately and the woman I spoke with said she would take the required info and enter into system herself to ensure the claim would move alongNext day, I received email that my claim could not be submitted due to missing documentationI called again and talked to someone who kept repeating an obviously scripted line: your claim cannot be submitted without both proofs of purchaseHe would never acknowledge the fact that the woman cost me yet another day of waitingI emailed the gentleman phone pix of the invoices while he stayed on the phoneHe received and said he would processI got an email late in the day stating they had verified the purchased with the manufacturer and gotten the name of the approved service provider in my area and that the provider would contact me in 24-hrsI called the provider first thing Thursday morning and, after a long and difficult time locating their notification, he scheduled a repairman for Friday morning I called the store where I purchased CPS warranty with appliances to tell them it was NOT a warranty service as much as a clearing house/ third party dispatch company who had way too many customers to be effectiveThe store said they'd call their rep to get him to speed things alongI got a call from service store on Monday (days since washer broke) stating part had been ordered and the part SHOULD be here Thursday and they could schedule service call Friday afternoon PENDING the receipt of partMaybe after weeks, I MAY get my washer repairedBut, maybe not Shame on CPS for NOT caring about customers' dilemmas, only fulfilling their job in their timeThe sheer volume of their business totally negates any possibility of good customer satisfactionAnd, I'm sure their profits falsely indicate they are a "successful" businessAnd, shame on the stores that sell CPS after they know the ridiculous process the customers must go through before getting results
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mitsubishi has no responsibility to me after year of warranty that comes with the TV they sold meI have no reason to sue Mitsubishi or join a class action suit against themMy feud is with CPR who refuse to honor an extended service contract that was paid forTheir maneuver to relegate responsibility to Mitsubishi is hereby rejectedThis is what fraud looks like ; a drift to a dishonest pathNO! Thank you Revdex.com for your effort [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I've had a high end dslr camera warranty with them for years now and will never even think of sending them my camera again! Each time I needed something to be fixed, the repair time took longer and longer and there was no answer from them on why this was happening They didn't even fix what I sent the camera in for the last time, and my camera came back to me with my sensor scratched They took forever to return my calls and get back to me with my issue, and then they wouldn't admit they scratched it and wanted to charge me $1,to get it repaired I had photo proof that they scratched it and they wouldn't listen to me until my lawyer sent them a letter threatening to sue them if they didn't fix my camera that they broke I did finally get it fixed, but not before not having my camera at a critical time when I needed it So if you want lousy service, liars, slow repair time, horrible customer service, and not even the comfort than your appliance will be fixed properly, get a warranty with CPS Central I am a professional photographer and not an ametuer too
I purchased warranty for my phone Sfrom these people with expectation that they will be good provider from what their advertisement statedI was surprised to find out that is the lousiest warranty provider for anything I purchased warranty for
They never were able to fix the phone, but at the same time they kept it for full month with no information about what they are doing or they will be doingAfter I spend numerous hours and conversation and lies from their customer service reps - nothing happenI decided to turn to Revdex.com and to my lawyer for helpI decide to tell them and after that they start communicating with meNow they giving me settlement with not full price of the phone which is relay aggravating meI would recommend to people not to take this scamming warranty service from them
Thank you very much for bringing this to our attention! CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily.
Roman' line-height: 1em;">We have provided the customer a settlement check for their furniture, so that they can go purchase a new product. This customer was very happy with the outcome, and is good to go!
Thank you for writing to us and bringing this matter to our attentionWe have spoken to the customer and settled the matterA copy of the communication to the customer is below:
Please be advised that your refund has been processed. A check in the amount of $has been mailed
and should arrive within 7-business days. If you have any questions or require additional information, please contact the accounting department directly at *** ***.Kindly close this claim, the matter has been satisfactorily resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will not accept anything until problem is actually resolvedThis is mostly my fault as it is hard to be able to communicate as I have no time during the daySo I accept this but until the problem is fixed I cannot accept it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI *** *** have accepted Consumer Priority Service’s offer of making good on the warranty that was purchased
on our Mitsubishi TV which is to continue until November **
Thank You,
*** ***
These guys did right by meI have a Samsung Galaxy Sand the warranty with CPSI was holding my kid in one hand and a cup of cappuccino and my Sin anotherThe coffee slipped and the phone went with itThe screen was cracked and covered in coffeeI brought the phone to CPS and the technician Jeff took care of me right awayThey replaced the screen and the damaged parts that were soaked, my phone was good as newAll of this was fairly quick, was in and out in minutes and they gave me a cup of coffee while I waitedI definitely recommend their service, nice work guys
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I have not received the promised refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Have a extended year warranty with CPS for a Summit Washing /Dryer machine have been trying to get it repaired for over 1/monthsHear a lot of SORRY, WE'LL LOOK INTO IT, GET BACK TO YOU TODAY But still don't have a working machineRepair man has worked on machine 4+ times still doesn't work!
Thank you for bringing this case to our attention. Our claims department has attempted to contact the customer multiple times both by phone and email, and
are waiting for a response. We appreciate the opportunity to resolve this case for our customer