Review: I purchased extended warranty coverage with my dishwasher. I registered the extended warranty as required and provided Model and Serial Number. I now needed to file a claim and they are denying because the policy I was sold (and duly registered) was for a lesser expensive unit. I offered to pay the difference but they wouldn't allow me to pay the difference or refund me the amount that I already paid.Desired Settlement: I would either like for them to honor the warranty or refund me the amount that I paid.
Business
Response:
Our records indicate this issue has been resolved, the customer has been issued a refund for the service plan.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the promised refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Our records indicate the settlement check has been cashed by the customer, kindly close this claim, the issue has been resolved.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Review: Purchased washing machine on 5-**-2012. Washing machine Broke on 7-*-14 which was repaired, broke again 2-*-16, cost estimate to repair was $540.00, CPS offered me $340.00 for the washer. The warranty plan was purchased for 11 years, later changed to 10 years. I purchased warranty [redacted], member [redacted]. The coverage length was to be 10 years, of which I have used the washer for only 45 months. That being said I only received 45/120 use of the washer. 45 months of the intended 120 month life as guaranteed by the warranty. As such the washer cost me $1274.95. I believe I am due a refund of the remaining life value of the washer or 75 months of 120 months times the original value. or 75/120 times $1274.95 which equals $796.84.Desired Settlement: I want to be fairly compensated for the product. If they will not repair it I want to be able to replace it. as stated above I calculated the value. I feel they should stand by their product that I was sold.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the CPS Customer Experience Manager, [redacted], is in contact with the customer and in the process of repairing this claim. This would resolve the claim the customer inquired about. Should the customer need anything additional simply have them contact [redacted] at ###-###-#### for an expedited resolution.
Review: Purchased a DSLR camera online from a new york store on August 2015. The camera came with this warranty - did not know its this company. The camera one day stopped working - seems to be a problem with the shutter. Did a research online hoping to find a fix or just fix it myself. Found out that this is a common problem with this camera. I decided to just send the camera to this company to avail of the warranty. Now I received an email saying its not covered because it a physical damage. I did not in anyway dropped the camera. The external body is still pristine and its less than a year old. They did not provide information as to why its classified as a physical damage and they want to charge me $1,075.00! Almost the same amount of a brand new camera!.Desired Settlement: I want them to provide me with a detailed information and for the company to honor my warranty. The camera is less that a year old.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Review: I purchased extended warranty coverage with my dishwasher. I registered the extended warranty as required and provided Model and Serial Number. I now needed to file a claim and they are denying because the policy I was sold (and duly registered) was for a lesser expensive unit. I offered to pay the difference but they wouldn't allow me to pay the difference or refund me the amount that I already paid.Desired Settlement: I would either like for them to honor the warranty or refund me the amount that I paid.
Business
Response:
Our records indicate this issue has been resolved, the customer has been issued a refund for the service plan.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the promised refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Our records indicate the settlement check has been cashed by the customer, kindly close this claim, the issue has been resolved.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: Purchased washing machine on 5-**-2012. Washing machine Broke on 7-*-14 which was repaired, broke again 2-*-16, cost estimate to repair was $540.00, CPS offered me $340.00 for the washer. The warranty plan was purchased for 11 years, later changed to 10 years. I purchased warranty [redacted], member [redacted]. The coverage length was to be 10 years, of which I have used the washer for only 45 months. That being said I only received 45/120 use of the washer. 45 months of the intended 120 month life as guaranteed by the warranty. As such the washer cost me $1274.95. I believe I am due a refund of the remaining life value of the washer or 75 months of 120 months times the original value. or 75/120 times $1274.95 which equals $796.84.Desired Settlement: I want to be fairly compensated for the product. If they will not repair it I want to be able to replace it. as stated above I calculated the value. I feel they should stand by their product that I was sold.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the CPS Customer Experience Manager, [redacted], is in contact with the customer and in the process of repairing this claim. This would resolve the claim the customer inquired about. Should the customer need anything additional simply have them contact [redacted] at ###-###-#### for an expedited resolution.
Review: Purchased a DSLR camera online from a new york store on August 2015. The camera came with this warranty - did not know its this company. The camera one day stopped working - seems to be a problem with the shutter. Did a research online hoping to find a fix or just fix it myself. Found out that this is a common problem with this camera. I decided to just send the camera to this company to avail of the warranty. Now I received an email saying its not covered because it a physical damage. I did not in anyway dropped the camera. The external body is still pristine and its less than a year old. They did not provide information as to why its classified as a physical damage and they want to charge me $1,075.00! Almost the same amount of a brand new camera!.Desired Settlement: I want them to provide me with a detailed information and for the company to honor my warranty. The camera is less that a year old.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,