Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link:[redacted] Welcome to the...
Mitsubishi LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection laws. Mitsubishi denies all wrongdoing. Both sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-A96 from January *, 2008, to July **, 2015. But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $500. You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, 2015 to repair Malfunctions on your TV. “Malfunction” includes any video anomaly or other issue that interferes with your TV’s normal or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab above. Click here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this website. We recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here. We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The unit is still not fixed as of today. They ordered some parts and apparently some were missing so now they have to wait for them to come in. The unit has worked less than 20 or so days since being installed in January 2015. Shouldn't there be some type of lemon law clause? At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine. This is the fourth claim in as many months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We purchased 5-year warranties on 5 major appliances 2 1/12 yes ago. My washer broke 9 days ago. I was on the phone with them every day last week; they have not called - they use email for their communications. Only because I was vigilant did I keep the ball rolling. I got an email stating they needed proofs of purchase for both machine and warranty. They had already verified I had a warranty with them. When I followed their prompts and uploaded the proofs, I got a response that said they could not receive due to format discrepancy. I called immediately and the woman I spoke with said she would take the required info and enter into system herself to ensure the claim would move along. Next day, I received email that my claim could not be submitted due to missing documentation. I called again and talked to someone who kept repeating an obviously scripted line: your claim cannot be submitted without both proofs of purchase. He would never acknowledge the fact that the woman cost me yet another day of waiting. I emailed the gentleman phone pix of the invoices while he stayed on the phone. He received and said he would process. I got an email late in the day stating they had verified the purchased with the manufacturer and gotten the name of the approved service provider in my area and that the provider would contact me in 24-48 hrs. I called the provider first thing Thursday morning and, after a long and difficult time locating their notification, he scheduled a repairman for Friday morning.
I called the store where I purchased CPS warranty with appliances to tell them it was NOT a warranty service as much as a clearing house/ third party dispatch company who had way too many customers to be effective. The store said they'd call their rep to get him to speed things along. I got a call from service store on Monday (9 days since washer broke) stating part had been ordered and the part SHOULD be here Thursday and they could schedule service call Friday afternoon PENDING the receipt of part. Maybe after 2 weeks, I MAY get my washer repaired. But, maybe not.
Shame on CPS for NOT caring about customers' dilemmas, only fulfilling their job in their time. The sheer volume of their business totally negates any possibility of good customer satisfaction. And, I'm sure their profits falsely indicate they are a "successful" business. And, shame on the stores that sell CPS after they know the ridiculous process the customers must go through before getting results.
I had a positive experience with them. My Dell laptop was crashing every time I tried loading my Excel files. I called in and spoke to John and he tried to walk me through reinstalling the software. After 45 minutes the problem continued to reoccur. Even though he was not able to fix it and it took a while I do appreciate the fact that he was courteous and patient unlike other companies. He did try a remote session also and took over my screen but was still unable to fix it. I sent the unit to the CPS repair center and they called me again to review the problems I had. 2 days later I got the laptop back and they fixed the problem, been running smooth ever since. The service was good and so were the people, 5 stars in my book.
Review: On 12/**/2015, I purchased an extended warranty from Consumer Priority Service on a Mac Mini purchase through [redacted]. On 1/*/16, I noticed that the Mac Mini was shutting off and was hot to the touch. I filed a claim online with Consumer Priority Service. Today, 1/*/15, I received an email with the following:
"The reported fault has occurred prior to the coverage start date of your CPS warranty. Please contact your dealer or product's manufacturer regarding their coverage policies in such events."
At the time of purchase, there was no mention of a 30 day waiting period. I even went through the purchase process I following and did not see an disclosure of this.
I also have multiple emails of the purchase with no indication of this waiting period.Desired Settlement: Repair the product as promised and quoted at the time of purchase.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our customer experience manager has communicated with the customer and settled the issue. The customer had received a replacement product from the place of purchase and CPS has fully refunded the price paid for the plan.
Review: I paid for an extended wardanty on a whirl pool ref ridge and they refuse to either fix it or replace itDesired Settlement: I want it replaced or repaired asap it has gone on too long
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our CSR Manager, [redacted] has reached out to [redacted] and resolved the matter with him. This case has been satisfied and the file can be closed.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
we have made an agreement but I have not received it yet and I do not wish to close this claim yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Thank you for writing to us. Our records indicate that a full settlement was reached and the check was cashed by the customer.
Review: I have had to call CPS numerous times for a fridge repair, this last time for some reason the claim I am putting in is not getting forwarded to the repair company or the repair company is not being truthful and saying they are not getting the claim in their system. Basically no one wants to help. I have a paid warranty with this company and have spoken to Julio who is supposedly a manager about the situation but all they want to do is have the appliance repair company come out yet again (5th time) to repair a fridge which is un repairable. Under the lemon law this fridge should be replaced or monetary compensation should be given. I have received the run around with this issue. Now I can't get the fridge repaired because this warranty company is blaming the repair company and vise versa.Desired Settlement: I would like CPS to award me a replacement fridge or reimburse me the money I paid for this. It's already been a month this last go around and a fridge would be nice to have again.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate the repair has been approved and completed for this claim. Kindly close this claim the issue has been resolved.
Review: I purchased this insurance because it is supposed to cover accidental damage INCLUDING liquid damage. I even called in before purchasing to verify this. It is also stated in the FAQ's on you website that it IS covered. Second of all my phone fell into water a few month ago and was working fine. I recently just stopped working. I was definitely misled into purchasing this product and made to believe that I am covered.Desired Settlement: Have my item repaired.
Business
Response:
Thank you for writing to us and bringing this to our attention. Our Customer Experience Manager has reached out to and settled the issue with the customer. Kindly close the claim the matter is resolved.
Review: I purchased an extended warranty on my VCR from this company which was supposed to last for three years from the date of purchase.I started having very minor problem in this VCR so I contacted the company they asked me to send the VCR for repair and I did that.After few days one of their representative called and offered $150 refund,then when I argued with them they offered $175,today after not accepting this offer ,a person named David told me that they can go with $200.That unit is for $274 and it is a nice unit ,it has just some minor problem.I do not needed their money I wanted my unit to be repaired.In fact they charged me shipping to get the unit back from them.Desired Settlement: I want this unit to repaired or if they are refunding I want at least $250 nothing lower than that as I have lost in purchasing this warranty,the arguments and shipping I paid I have lost so much
Business
Response:
Thank you for writing to us and bringing this matter to our attention. We have spoken to the customer and settled the matter. A copy of the communication to the customer is below:Please be advised that your refund has been processed. A check in the amount of $267.06 has been mailed and should arrive within 7-10 business days. If you have any questions or require additional information, please contact the accounting department directly at [redacted].Kindly close this claim, the matter has been satisfactorily resolved.
Review: In September of 2012, I purschased a new suite of (8K) Electrolux appliances for my new home.
I also purchased an extended warranty from Consumer Priority Service. I have had nothing but trouble with the ice maker on this French door refrigerator, it had never worked properly. Because I had the extended warranty, Consumer Priority Service has attempted to repair this ice maker several times. (I have 14 invoices) The last attempt was two weeks ago. Over the past two years They have replaced every possible part and the ice maker still does not work. Consumer Priority Service has informed me that after negotiating with ([redacted]) they are 'willing' to offer me a check to compensate in the amount of $800, or a refurbished refrigerator (of which they can not guarantee color to match) in addition they said I had to pay the shipping to return the defective unit. NONE of those options are acceptable. I only want exactly what I paid for. A working refrigerator. And as per their verbage on their warranty, """Consumer Priority Service Replacement plans cover anything that plugs in or takes a battery. This plan provides it’s holder with a direct replacement of their covered product. As opposed to our service plans, these plans begin on the date of purchase and extend either 1 or 2 years depending on the duration purchased. Why repair it when you can replace it?"""
I have also just found out there is a class action lawsuit filed for Electrolux refrigerators. I don't want monetary compensation....I just want a working refrigerator.
I am a widow, with very limited income. I spent a lot of money to set up my housing after my husband passed away. I can not accept this very poor excuse for a clearly defective refrigerator. I am prepared to take this issue to an attorney to see restitution. I can not believe that Electrolux...knowing they produced a defective product....are not willing to make good for their customers who purchased the defective products. I am asking for a replacement refrigerator. That is all. If I can not get what I actually ''Paid"" for then I will take this issue to another level. Not a threat......just a fact. Please contact me to specifically let me know what my options would be. .Please advise.Desired Settlement: They replace my refrigerator with a new, working identical unit.
Business
Response:
Our records indicate this matter has been resolved. The customer has accepted a settlement agreement for the replacement value of the product. Kindly close this case the customers request has been satisfied.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter WILL BE been resolved ONCE I RECEIVE THE CHECK.... TO DATE, I HAVE NOT RECEIVED THEIR CHECK.
I've had a high end dslr camera warranty with them for 4 years now and will never even think of sending them my camera again! Each time I needed something to be fixed, the repair time took longer and longer and there was no answer from them on why this was happening. They didn't even fix what I sent the camera in for the last time, and my camera came back to me with my sensor scratched. They took forever to return my calls and get back to me with my issue, and then they wouldn't admit they scratched it and wanted to charge me $1,500 to get it repaired. I had photo proof that they scratched it and they wouldn't listen to me until my lawyer sent them a letter threatening to sue them if they didn't fix my camera that they broke. I did finally get it fixed, but not before not having my camera at a critical time when I needed it. So if you want lousy service, liars, slow repair time, horrible customer service, and not even the comfort than your appliance will be fixed properly, get a warranty with CPS Central. I am a professional photographer and not an ametuer too.
Review: We Have a warranty with this company for a TV we bought. The TV stopped working and they sent someone out to look at the tv. It was going to be too expensive to fix so they offered to give us half for the TV. We rejected that offer asking for them to fix the tv or give us the full amount for our TV warranty. They said we could get the full amount back but we had to ship the TV using a freight service to New York and we live in Louisiana. That would cost us at least $100 probably more. They want the tv so they can resell it to make money off of it, while I'm losing money having to ship it to them.Desired Settlement: They need to give us the $399 they said they would without us having to ship a broken TV to them so they can steal money from us
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate this matter has been resolved. A full settlement has been accepted to the customer. Kindly close this claim, the issue is resolved.
Review: I have an extended warranty with them for five years with guarantees repair or replacement. I have had my refrigerator repaired three times for the same thing and each time it took them 1 month, numerous phone calls and me going to the doctors for sinus infections and respiratory infections because Im allergic to mold and mildew. My allergies are medially documented. They still refuse to replace the refrigerator!!!!
Complaint dates:
[redacted] SEPTEMBER **, 2015 FOOD IS NOT GETTING COLD. ICE BUILD UP AGAIN THAT I CANT EVEN CLOSE THE FOOD BINS. OPEN
[redacted] APRIL **, 2015 I CANT BELIEVE SOMEONE DELETED MY OTHER TWO CLAIMS FOR THIS ITEM. YOU KNOW THIS REFRIGERATOR IS CRAP! TECHNICIAN NEVER RETURN AND PARTS WERE DELIVERED. SECOND TIME THIS HAS HAPPENED. NO SERVICE. CALLED LEFT MESSAGE AND NEVER RECEIVED A RETURN CALL. SMH! DID YOU PAY THEM? (UNIT IS NOT COOLING). CLOSED
[redacted] MARCH **, 2015 THIS IS AN ON GOING PROBLEM. FRIDGE WILL NOT KEEP FOOD COLD. PRIOR ISSUE WAS THAT THERE WAS ICE CLOGGED IN THE TOP OF THE FRIDGE. I HAD TO TAKE APART THE FRIDGE TO DISCOVER ADDITIONAL ICE BLOCKAGE AT THE BOTTOM. ADDITIONALLY, THE MEAT/COLD DRINKS DRAWER IS NOT WORKING. I HAVE TO THROW AWAY FOOD AFTER 3-5 DAYS. CLOSED
[redacted] FEBRUARY **, 2015 THIS IS AN ON GOING PROBLEM. FRIDGE WILL NOT KEEP FOOD COLD. PRIOR ISSUE WAS THAT THERE WAS ICE CLOGGED IN THE TOP OF THE FRIDGE. I HAD TO TAKE APART THE FRIDGE TO DISCOVER ADDITIONAL ICE BLOCKAGE AT THE BOTTOM. ADDITIONALLY, THE MEAT/COLD DRINKS DRAWER IS NOT WORKING. I HAVE TO THROW AWAY FOOD AFTER 3-5 DAYS. CLOSED
[redacted] SEPTEMBER **, 2014 THE UNIT IS NOT WORKING, WOULD NOT COOL, DISPLAY PANEL IS SHOWING ERROR MESSAGE COOLING OFF. CLOSEDDesired Settlement: I just left the ER this morning. I want the refrigerator replaced.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our customer experience manager, [redacted] has contacted the customer to review all options. The customer has been tended to and the issue is being resolved.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken to the Rep October **, 2015. I am exhausted dealing with this. He said that he would send me an email with a proposal I have yet to see it. Also, I have had the same problem with the refrigerator months after receiving it. I never got ONE good year of use. His quote of the type of refrigerator was wrong and the amount to replace it is way below market value. I cant even by a refrigerator like the one I have with his quote.Also, like I stated, this refrigerator is causing illness. To drive this home, I had my grandson over this weekend who also has issues with asthmas and allergies. Two days later he is flow Medivac to Childrens hospital. I am sitting here with him as we speak Once I get my mind together, I am going to have to try legal. I'm absolutely done.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
CPS is working with the customer to replace the unit.
Review: I purchased a Maytag commercial washer in January 2015 and a warranty though this company. There have been numerous claims about the same issue and the machine has been more out of service in the past nine months than working. The most recent fix was two weeks ago and it worked one wash cycle and was then out of order. I let them know and still have not heard anything from them. I think this machine is a lemon and want my money backDesired Settlement: I would like a refund of the purchase paid for the broken machine and the cost of the supposed warranty.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the unit is in the process of being repaired by the manufacturers authorized servicer. We apologize for any inconvenience this may have caused and the repair should be completed shortly.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The unit is still not fixed as of today. They ordered some parts and apparently some were missing so now they have to wait for them to come in. The unit has worked less than 20 or so days since being installed in January 2015. Shouldn't there be some type of lemon law clause? At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine. This is the fourth claim in as many months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Our service department has reported the product has been repaired.
Review: I purchased a warranty for my Sharp Television through them for five years coverage, the screen has an issue, this is what they said in response for the coverage. this is the conversion between my claims adjuster and his supervisor.
Julio,
I’m going to call you out on this one. My super notes explains our current status with claim. Please respond back or call customer back with info in the super note.
If they wish to see what options are available besides waiting, you have $650 keep set $950 ship set to us option open. Otherwise, they need to wait the 2-3 weeks as mentioned.
*Panel cost for 70” like kind is 650.00 we are not liable for a whole tv replacement in this case.
Regards,
Description: Description: Consumer Priority Service
Eli Saada | Claims Experience SupervisorDesired Settlement: They are not following through with the maximum coverage pay out for the Sharp Television, instead they are having me agree to a much lesser sum of $ 650.00 in which I did accept in feeling there is no other choice, I am not in the position to take them to small claims court over this, please help and look at the many problems with them in there several locations.
Thank You,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Review: I bought a product and paid extra for an extended warranty for that product. The product is defective and failed in the first 6 months. I filed a claim with them( #[redacted]). I have not heard from the company in in 11 days. I have attempted to contact them and have not had any return correspondence.Desired Settlement: I will except a refund for the product as described in the warranty I purchased.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. We have reached out and settled the matter with this customer. Kindly close this claim the customer has been refunded for the non functional unit.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Review: CPS was paid $299.00 for extended warranty on a Mitsubishi Laser- View TV. Now they will not honor the agreement to fix or replace the TV , in the event that it cannot be repaired. I am told that it cannot be repaired .
This warranty is still in effect until mid October,2015. I request that they honor the contract and replace my defective TV or refund the equivalent of the purchase price $3000.00Desired Settlement: replacement of TV or refund equivalent to purchase price.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link:[redacted] Welcome to the Mitsubishi LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection laws. Mitsubishi denies all wrongdoing. Both sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-A96 from January *, 2008, to July **, 2015. But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $500. You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, 2015 to repair Malfunctions on your TV. “Malfunction” includes any video anomaly or other issue that interferes with your TV’s normal or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab above. Click here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this website. We recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here. We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Mitsubishi has no responsibility to me after 1 year of warranty that comes with the TV they sold me. I have no reason to sue Mitsubishi or join a class action suit against them. My feud is with CPR who refuse to honor an extended service contract that was paid for. Their maneuver to relegate responsibility to Mitsubishi is hereby rejected. This is what fraud looks like ; a drift to a dishonest path. NO! Thank you Revdex.com for your effort.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Thank you for following up on this matter. We have reviewed the case and if the customer does not want to proceed with the manufacturer support and a full refund of the CPS plan, we can offer alternative solutions to satisfy the request. We have reached out to the customer via telephone and email to resolve the claim. The Customer Experience Manger assigned to this inquiry can be reached at ###-###-####, [redacted].
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
we have made an agreement but I have not received it yet and I do not wish to close this claim yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link:[redacted] Welcome to the...
Mitsubishi LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection laws. Mitsubishi denies all wrongdoing. Both sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-A96 from January *, 2008, to July **, 2015. But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $500. You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, 2015 to repair Malfunctions on your TV. “Malfunction” includes any video anomaly or other issue that interferes with your TV’s normal or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab above. Click here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this website. We recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here. We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The unit is still not fixed as of today. They ordered some parts and apparently some were missing so now they have to wait for them to come in. The unit has worked less than 20 or so days since being installed in January 2015. Shouldn't there be some type of lemon law clause? At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine. This is the fourth claim in as many months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We purchased 5-year warranties on 5 major appliances 2 1/12 yes ago. My washer broke 9 days ago. I was on the phone with them every day last week; they have not called - they use email for their communications. Only because I was vigilant did I keep the ball rolling. I got an email stating they needed proofs of purchase for both machine and warranty. They had already verified I had a warranty with them. When I followed their prompts and uploaded the proofs, I got a response that said they could not receive due to format discrepancy. I called immediately and the woman I spoke with said she would take the required info and enter into system herself to ensure the claim would move along. Next day, I received email that my claim could not be submitted due to missing documentation. I called again and talked to someone who kept repeating an obviously scripted line: your claim cannot be submitted without both proofs of purchase. He would never acknowledge the fact that the woman cost me yet another day of waiting. I emailed the gentleman phone pix of the invoices while he stayed on the phone. He received and said he would process. I got an email late in the day stating they had verified the purchased with the manufacturer and gotten the name of the approved service provider in my area and that the provider would contact me in 24-48 hrs. I called the provider first thing Thursday morning and, after a long and difficult time locating their notification, he scheduled a repairman for Friday morning.
I called the store where I purchased CPS warranty with appliances to tell them it was NOT a warranty service as much as a clearing house/ third party dispatch company who had way too many customers to be effective. The store said they'd call their rep to get him to speed things along. I got a call from service store on Monday (9 days since washer broke) stating part had been ordered and the part SHOULD be here Thursday and they could schedule service call Friday afternoon PENDING the receipt of part. Maybe after 2 weeks, I MAY get my washer repaired. But, maybe not.
Shame on CPS for NOT caring about customers' dilemmas, only fulfilling their job in their time. The sheer volume of their business totally negates any possibility of good customer satisfaction. And, I'm sure their profits falsely indicate they are a "successful" business. And, shame on the stores that sell CPS after they know the ridiculous process the customers must go through before getting results.
I had a positive experience with them. My Dell laptop was crashing every time I tried loading my Excel files. I called in and spoke to John and he tried to walk me through reinstalling the software. After 45 minutes the problem continued to reoccur. Even though he was not able to fix it and it took a while I do appreciate the fact that he was courteous and patient unlike other companies. He did try a remote session also and took over my screen but was still unable to fix it. I sent the unit to the CPS repair center and they called me again to review the problems I had. 2 days later I got the laptop back and they fixed the problem, been running smooth ever since. The service was good and so were the people, 5 stars in my book.
Review: On 12/**/2015, I purchased an extended warranty from Consumer Priority Service on a Mac Mini purchase through [redacted]. On 1/*/16, I noticed that the Mac Mini was shutting off and was hot to the touch. I filed a claim online with Consumer Priority Service. Today, 1/*/15, I received an email with the following:
"The reported fault has occurred prior to the coverage start date of your CPS warranty. Please contact your dealer or product's manufacturer regarding their coverage policies in such events."
At the time of purchase, there was no mention of a 30 day waiting period. I even went through the purchase process I following and did not see an disclosure of this.
I also have multiple emails of the purchase with no indication of this waiting period.Desired Settlement: Repair the product as promised and quoted at the time of purchase.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our customer experience manager has communicated with the customer and settled the issue. The customer had received a replacement product from the place of purchase and CPS has fully refunded the price paid for the plan.
Review: I paid for an extended wardanty on a whirl pool ref ridge and they refuse to either fix it or replace itDesired Settlement: I want it replaced or repaired asap it has gone on too long
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our CSR Manager, [redacted] has reached out to [redacted] and resolved the matter with him. This case has been satisfied and the file can be closed.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
we have made an agreement but I have not received it yet and I do not wish to close this claim yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Thank you for writing to us. Our records indicate that a full settlement was reached and the check was cashed by the customer.
Review: I have had to call CPS numerous times for a fridge repair, this last time for some reason the claim I am putting in is not getting forwarded to the repair company or the repair company is not being truthful and saying they are not getting the claim in their system. Basically no one wants to help. I have a paid warranty with this company and have spoken to Julio who is supposedly a manager about the situation but all they want to do is have the appliance repair company come out yet again (5th time) to repair a fridge which is un repairable. Under the lemon law this fridge should be replaced or monetary compensation should be given. I have received the run around with this issue. Now I can't get the fridge repaired because this warranty company is blaming the repair company and vise versa.Desired Settlement: I would like CPS to award me a replacement fridge or reimburse me the money I paid for this. It's already been a month this last go around and a fridge would be nice to have again.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate the repair has been approved and completed for this claim. Kindly close this claim the issue has been resolved.
Review: I purchased this insurance because it is supposed to cover accidental damage INCLUDING liquid damage. I even called in before purchasing to verify this. It is also stated in the FAQ's on you website that it IS covered. Second of all my phone fell into water a few month ago and was working fine. I recently just stopped working. I was definitely misled into purchasing this product and made to believe that I am covered.Desired Settlement: Have my item repaired.
Business
Response:
Thank you for writing to us and bringing this to our attention. Our Customer Experience Manager has reached out to and settled the issue with the customer. Kindly close the claim the matter is resolved.
Review: I purchased an extended warranty on my VCR from this company which was supposed to last for three years from the date of purchase.I started having very minor problem in this VCR so I contacted the company they asked me to send the VCR for repair and I did that.After few days one of their representative called and offered $150 refund,then when I argued with them they offered $175,today after not accepting this offer ,a person named David told me that they can go with $200.That unit is for $274 and it is a nice unit ,it has just some minor problem.I do not needed their money I wanted my unit to be repaired.In fact they charged me shipping to get the unit back from them.Desired Settlement: I want this unit to repaired or if they are refunding I want at least $250 nothing lower than that as I have lost in purchasing this warranty,the arguments and shipping I paid I have lost so much
Business
Response:
Thank you for writing to us and bringing this matter to our attention. We have spoken to the customer and settled the matter. A copy of the communication to the customer is below:Please be advised that your refund has been processed. A check in the amount of $267.06 has been mailed and should arrive within 7-10 business days. If you have any questions or require additional information, please contact the accounting department directly at [redacted].Kindly close this claim, the matter has been satisfactorily resolved.
Review: In September of 2012, I purschased a new suite of (8K) Electrolux appliances for my new home.
I also purchased an extended warranty from Consumer Priority Service. I have had nothing but trouble with the ice maker on this French door refrigerator, it had never worked properly. Because I had the extended warranty, Consumer Priority Service has attempted to repair this ice maker several times. (I have 14 invoices) The last attempt was two weeks ago. Over the past two years They have replaced every possible part and the ice maker still does not work. Consumer Priority Service has informed me that after negotiating with ([redacted]) they are 'willing' to offer me a check to compensate in the amount of $800, or a refurbished refrigerator (of which they can not guarantee color to match) in addition they said I had to pay the shipping to return the defective unit. NONE of those options are acceptable. I only want exactly what I paid for. A working refrigerator. And as per their verbage on their warranty, """Consumer Priority Service Replacement plans cover anything that plugs in or takes a battery. This plan provides it’s holder with a direct replacement of their covered product. As opposed to our service plans, these plans begin on the date of purchase and extend either 1 or 2 years depending on the duration purchased. Why repair it when you can replace it?"""
I have also just found out there is a class action lawsuit filed for Electrolux refrigerators. I don't want monetary compensation....I just want a working refrigerator.
I am a widow, with very limited income. I spent a lot of money to set up my housing after my husband passed away. I can not accept this very poor excuse for a clearly defective refrigerator. I am prepared to take this issue to an attorney to see restitution. I can not believe that Electrolux...knowing they produced a defective product....are not willing to make good for their customers who purchased the defective products. I am asking for a replacement refrigerator. That is all. If I can not get what I actually ''Paid"" for then I will take this issue to another level. Not a threat......just a fact. Please contact me to specifically let me know what my options would be. .Please advise.Desired Settlement: They replace my refrigerator with a new, working identical unit.
Business
Response:
Our records indicate this matter has been resolved. The customer has accepted a settlement agreement for the replacement value of the product. Kindly close this case the customers request has been satisfied.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter WILL BE been resolved ONCE I RECEIVE THE CHECK.... TO DATE, I HAVE NOT RECEIVED THEIR CHECK.
Sincerely,
I've had a high end dslr camera warranty with them for 4 years now and will never even think of sending them my camera again! Each time I needed something to be fixed, the repair time took longer and longer and there was no answer from them on why this was happening. They didn't even fix what I sent the camera in for the last time, and my camera came back to me with my sensor scratched. They took forever to return my calls and get back to me with my issue, and then they wouldn't admit they scratched it and wanted to charge me $1,500 to get it repaired. I had photo proof that they scratched it and they wouldn't listen to me until my lawyer sent them a letter threatening to sue them if they didn't fix my camera that they broke. I did finally get it fixed, but not before not having my camera at a critical time when I needed it. So if you want lousy service, liars, slow repair time, horrible customer service, and not even the comfort than your appliance will be fixed properly, get a warranty with CPS Central. I am a professional photographer and not an ametuer too.
Review: We Have a warranty with this company for a TV we bought. The TV stopped working and they sent someone out to look at the tv. It was going to be too expensive to fix so they offered to give us half for the TV. We rejected that offer asking for them to fix the tv or give us the full amount for our TV warranty. They said we could get the full amount back but we had to ship the TV using a freight service to New York and we live in Louisiana. That would cost us at least $100 probably more. They want the tv so they can resell it to make money off of it, while I'm losing money having to ship it to them.Desired Settlement: They need to give us the $399 they said they would without us having to ship a broken TV to them so they can steal money from us
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate this matter has been resolved. A full settlement has been accepted to the customer. Kindly close this claim, the issue is resolved.
Review: I have an extended warranty with them for five years with guarantees repair or replacement. I have had my refrigerator repaired three times for the same thing and each time it took them 1 month, numerous phone calls and me going to the doctors for sinus infections and respiratory infections because Im allergic to mold and mildew. My allergies are medially documented. They still refuse to replace the refrigerator!!!!
Complaint dates:
[redacted] SEPTEMBER **, 2015 FOOD IS NOT GETTING COLD. ICE BUILD UP AGAIN THAT I CANT EVEN CLOSE THE FOOD BINS. OPEN
[redacted] APRIL **, 2015 I CANT BELIEVE SOMEONE DELETED MY OTHER TWO CLAIMS FOR THIS ITEM. YOU KNOW THIS REFRIGERATOR IS CRAP! TECHNICIAN NEVER RETURN AND PARTS WERE DELIVERED. SECOND TIME THIS HAS HAPPENED. NO SERVICE. CALLED LEFT MESSAGE AND NEVER RECEIVED A RETURN CALL. SMH! DID YOU PAY THEM? (UNIT IS NOT COOLING). CLOSED
[redacted] MARCH **, 2015 THIS IS AN ON GOING PROBLEM. FRIDGE WILL NOT KEEP FOOD COLD. PRIOR ISSUE WAS THAT THERE WAS ICE CLOGGED IN THE TOP OF THE FRIDGE. I HAD TO TAKE APART THE FRIDGE TO DISCOVER ADDITIONAL ICE BLOCKAGE AT THE BOTTOM. ADDITIONALLY, THE MEAT/COLD DRINKS DRAWER IS NOT WORKING. I HAVE TO THROW AWAY FOOD AFTER 3-5 DAYS. CLOSED
[redacted] FEBRUARY **, 2015 THIS IS AN ON GOING PROBLEM. FRIDGE WILL NOT KEEP FOOD COLD. PRIOR ISSUE WAS THAT THERE WAS ICE CLOGGED IN THE TOP OF THE FRIDGE. I HAD TO TAKE APART THE FRIDGE TO DISCOVER ADDITIONAL ICE BLOCKAGE AT THE BOTTOM. ADDITIONALLY, THE MEAT/COLD DRINKS DRAWER IS NOT WORKING. I HAVE TO THROW AWAY FOOD AFTER 3-5 DAYS. CLOSED
[redacted] SEPTEMBER **, 2014 THE UNIT IS NOT WORKING, WOULD NOT COOL, DISPLAY PANEL IS SHOWING ERROR MESSAGE COOLING OFF. CLOSEDDesired Settlement: I just left the ER this morning. I want the refrigerator replaced.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our customer experience manager, [redacted] has contacted the customer to review all options. The customer has been tended to and the issue is being resolved.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken to the Rep October **, 2015. I am exhausted dealing with this. He said that he would send me an email with a proposal I have yet to see it. Also, I have had the same problem with the refrigerator months after receiving it. I never got ONE good year of use. His quote of the type of refrigerator was wrong and the amount to replace it is way below market value. I cant even by a refrigerator like the one I have with his quote.Also, like I stated, this refrigerator is causing illness. To drive this home, I had my grandson over this weekend who also has issues with asthmas and allergies. Two days later he is flow Medivac to Childrens hospital. I am sitting here with him as we speak Once I get my mind together, I am going to have to try legal. I'm absolutely done.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
CPS is working with the customer to replace the unit.
Review: I purchased a Maytag commercial washer in January 2015 and a warranty though this company. There have been numerous claims about the same issue and the machine has been more out of service in the past nine months than working. The most recent fix was two weeks ago and it worked one wash cycle and was then out of order. I let them know and still have not heard anything from them. I think this machine is a lemon and want my money backDesired Settlement: I would like a refund of the purchase paid for the broken machine and the cost of the supposed warranty.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the unit is in the process of being repaired by the manufacturers authorized servicer. We apologize for any inconvenience this may have caused and the repair should be completed shortly.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The unit is still not fixed as of today. They ordered some parts and apparently some were missing so now they have to wait for them to come in. The unit has worked less than 20 or so days since being installed in January 2015. Shouldn't there be some type of lemon law clause? At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine. This is the fourth claim in as many months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Our service department has reported the product has been repaired.
Review: I purchased a warranty for my Sharp Television through them for five years coverage, the screen has an issue, this is what they said in response for the coverage. this is the conversion between my claims adjuster and his supervisor.
Julio,
I’m going to call you out on this one. My super notes explains our current status with claim. Please respond back or call customer back with info in the super note.
If they wish to see what options are available besides waiting, you have $650 keep set $950 ship set to us option open. Otherwise, they need to wait the 2-3 weeks as mentioned.
*Panel cost for 70” like kind is 650.00 we are not liable for a whole tv replacement in this case.
Regards,
Description: Description: Consumer Priority Service
Eli Saada | Claims Experience SupervisorDesired Settlement: They are not following through with the maximum coverage pay out for the Sharp Television, instead they are having me agree to a much lesser sum of $ 650.00 in which I did accept in feeling there is no other choice, I am not in the position to take them to small claims court over this, please help and look at the many problems with them in there several locations.
Thank You,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: I bought a product and paid extra for an extended warranty for that product. The product is defective and failed in the first 6 months. I filed a claim with them( #[redacted]). I have not heard from the company in in 11 days. I have attempted to contact them and have not had any return correspondence.Desired Settlement: I will except a refund for the product as described in the warranty I purchased.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. We have reached out and settled the matter with this customer. Kindly close this claim the customer has been refunded for the non functional unit.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Review: CPS was paid $299.00 for extended warranty on a Mitsubishi Laser- View TV. Now they will not honor the agreement to fix or replace the TV , in the event that it cannot be repaired. I am told that it cannot be repaired .
This warranty is still in effect until mid October,2015. I request that they honor the contract and replace my defective TV or refund the equivalent of the purchase price $3000.00Desired Settlement: replacement of TV or refund equivalent to purchase price.
Business
Response:
Thank you for writing to us and bringing this matter to our attention. Our records indicate that the manufacturer for this unit has issued a recall and is settling customers directly using the following link:[redacted] Welcome to the Mitsubishi LaserVue Settlement WebsiteIf you purchased a Mitsubishi LaserVue TV that is currently malfunctioning, and/or if you previously spent your own money to repair certain problems with your LaserVue TV, you may be entitled to a repair, payment or reimbursement from a class action settlement.A proposed Settlement has been preliminarily approved by the Court in a class action lawsuit against Mitsubishi alleging that the sale of Mitsubishi LaserVue TVs (“TVs”) violated warranty and consumer protection laws. Mitsubishi denies all wrongdoing. Both sides agreed to settle to avoid the costs and uncertainty of litigation.You are a Settlement Class Member if you purchased a Mitsubishi LaserVue TV, models L65-A90, L75-A91, L75-A94, or L75-A96 from January *, 2008, to July **, 2015. But, you are not in the class if you: (i) released your claims, (ii) got your TV for commercial use or resale; (iii) are a current or former Mitsubishi employee; or (iv) are a judicial officer to whom the Action is assigned (or immediate family of such an officer).Mitsubishi agreed to distribute to Class Members (a) reimbursement of repair expenses and (b) extended warranty benefits, in the form of either free repairs or a payment of at least $500. You can receive reimbursement for any money that you spent out-of-pocket prior toJuly **, 2015 to repair Malfunctions on your TV. “Malfunction” includes any video anomaly or other issue that interferes with your TV’s normal or intended functioning as described in its original warranty, but does not include damage to cosmetic parts of the Television, including the screen and cabinet assembly.The full Notice may be found here, or in the Case Documents tab above. Click here to file a claim.Although the information in this website is intended to assist potential Class Members, it does not replace the information contained in the Class Notice and the Settlement Agreement, both of which can be found and downloaded from this website. We recommend that you read the Notice and other relevant case documents carefully.A list of the important dates for the Settlement can be found here. We have updated the customer with the reimbursement information through the manufacturer directly and have offered a full refund of the service plan purchased.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Mitsubishi has no responsibility to me after 1 year of warranty that comes with the TV they sold me. I have no reason to sue Mitsubishi or join a class action suit against them. My feud is with CPR who refuse to honor an extended service contract that was paid for. Their maneuver to relegate responsibility to Mitsubishi is hereby rejected. This is what fraud looks like ; a drift to a dishonest path. NO! Thank you Revdex.com for your effort.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Thank you for following up on this matter. We have reviewed the case and if the customer does not want to proceed with the manufacturer support and a full refund of the CPS plan, we can offer alternative solutions to satisfy the request. We have reached out to the customer via telephone and email to resolve the claim. The Customer Experience Manger assigned to this inquiry can be reached at ###-###-####, [redacted].