Continental Finance Company

In Accordance with regulations surrounding the Ability To Repay Act, CFC must implement a new procedure for Credit Limit increases to be in compliance. We no longer can provide a consumer with a credit limit increase without obtaining their credit file since a credit limit increase is an
extension of credit. CFC must also obtain a consumer's monthly income and a debt to income ratio must be completed to ensure that the consumer has the ability to repay any extension of credit provided. We are currently working with our systems analyst on the implementation of a new process that will allow CFC to input the consumer's monthly income and obtain a recent credit file from TransUnion. Using the required credit criteria, we will determine a consumers' eligibility for the increase. CFC is in the final stages of this process implementation and credit limit increase opportunities will be provided to our consumers upon completion. We apologize for the delay and trust that our response to this matter will be met with your satisfaction
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Our records indicate that your payments made via the E-Customer Service Website were returned by your financial insitution due to unable to locate account. This is usually the result of a keying error when entering your bank information online. On May 7, you were provided a refund
of the $late Fee. In addition, we have made an adjustment to your payment history to remove the negative reporting that was a result of the returned payments. This update will reflect on your credit file after your next billing cycle date of September 6,

As stated, we have provided you with a courtesy reduction of the fee to assist with the payoff of the account. Since this fee was billed in accordance with the Terms & Conditions of the card, we find no error in the handling of your account and cannot honor your request for a deletion or reduction of your oustanding balance

We have received your letter, via the Revdex.com, in which you haveexpressed concern over the revocation of charging privileges on your Continental Finance Verve MasterCard after the return of a $paymentYou state that you made a payment of $
and that these funds were confirmed to have clearedYet the account remained revokedYou have requested that the charging privileges be reinstatedWe welcome the opportunity to respond.Our records indicate that your Verve MasterCard was opened on August 18, On August 18, 2015 and your fist payment of $was posted to your account on September 14,You had used your account for purchases during the September billing cycle totaling $and your ending balance was $with a total required payment due of $by October 18, During the October billing cycle, you used the account for purchases totaling $On October 6, 2015, you made a payment of $via the internet payment optionThis payment was returned by your financial institution with a return reason of “no account/unable to locate account”Since no valid payment was received during this billing cycle, the account was past due and the next total required payment due was $by November 18, Additionally, due to the fact that this account had been open for less than days and had a large returned payment, the account was reviewed and the charging privileges were revoked on October 12, On October 20, you contacted the Customer Service Department and while the agent was explaining the reason for the revocation and the requirement for you to replace the returned payment in full using guaranteed funds, you disconnected the call.When you contacted the Customer Service Department on October 22, 2015, you statedthat the $payment had cleared your financial institution and that you had proof of this ape-men clearingOur representative offered to complete a conference call with your financial institution to confirm the payment had cleared so that we could resolve this issue, but you requested the fax number instead, stated you would send proof and then disconnected the call No documentation has been received to dateOn October 28, 2015, you contacted the Customer Service Department and processed a $ACH payment via the Western union Speedpay optionOn November 4, 2015, you requested that we complete a conference call with your financial institution to confirm the paymenthas cleared and to have the funds releasedA conference call was made and it was confirmed that the $payment had cleared; however, you were advised that the account would not be reinstated until the full amount of the retuned payment of $had been replacedYou expressed displeasure with this requirement and disconnected the call.After review of your account, we find no error in the revocation of the charging privileges and the refusal to reinstate the account until the full returned payment was replacedHowever, as a one-time courtesy, we have reinstated your charging privilegesPlease note that any further retuned payments will result in the revocation of charging privileges with the requirement that the returned payment be replaced using only guaranteed funds prior to reinstatementYour December 21, billing statement had a total required payment due of $by January 18, We have received a $payment on January 5, As a courtesy, we have considered this payment as satisfaction of your total required payment due. We trust that our response to this matter will be met with your satisfaction

Our records indicate that in March you had accepted the offer of a reduction of the monthy maintenance fee from $to $10. However, in May you had requested a lower Annual FeeDuring this call, you were advised that we could reduce the amount of your Annual Fee from $to
$50; however this would then change the Monthly Maintenance Fee back to $12.00. You had agreed to these terms and were provided a refund of $for the difference in the amount of Annual Fee billed and the reduced Annual Fee. On your next billing statement, you were assessed the $Monthly Maintenance Fee in accordance with the terms of the reduced Annual Fee. We regret that we do not have a product with a $Annual Fee and $Monthly Maintenance Fee. On June 8, 2015, you closed the account. Your balance , as of the date of this response, is $369.39. Please be advised that closure of the account suppresses the assessement of the Annual Fee but the Monthly Maintnenace Fee, Late Fees and Interest will continue to be assessed, when applicable, until the balance has been paid in full. As a courtesy, we have changed your account tm ers to the $Monthly Maintnenace Fee to assist with the balance until pay off. Please note that if you chose to reopen this account at any time, the Annual Fee will be assessed on your Anniversary date in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I follow the previous complaint to this one, complaint ID# ***, I thought this issue was resolved but apparently it is notWhen I tried to cancel my credit card-Continental Finance insisted that I pay the following year's annual membership fee, this was against the terms of the agreement of the credit cardAfter filing a complaint with the Revdex.com, as you can read in the message from the busineaccount balance was zero and I was within my rights to request a refund of the annual feeThe business agreed to refund the $that I had recently paid in order to prevent my credit record from being damaged by this businessI never received a refund of $101.99, the business created charges on my account which was closed at the time, and they began charging me late feesI at no time owed this business any money, the fact is they owed me $that is the only outstanding debt relation to this account with this businessThis business then started reporting my account delinquent to all three credit agencies, they did all this within about two weeksThey never sent me a bill for any charges and never informed me that there would be any charges added to my accountThe actions taken by this business were in retaliation to my Revdex.com complaint, they are seeking revenge by making credit reports to all three credit agencies and stealing my $Translate
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Desired Outcome:
The first thing I want done is any entry from their business erased from my credit reports that all three credit agenciesI then want the refund of $that I was promisedI would like to see this business closed due to unfair banking practices and credit reporting, but I will settle for the first two requirementsThank you to the people at the Revdex.com for trying to settle this matter for me, although I had no idea what I filed a complaint that a business could create debts and credit reports to damage my life, I think this is information that should be given out whenever anyone inquires about this business

Our records indicate that on November 7, we received two $payments. One was a check payemtn and the other was sent via the Auto pay option from our interenet accoutn access. On November 10, 2015, the check payment was returned unpaid due to a stop payment. Since no
valid payment was received during the December billing cycle, you were considered to be past due and assessed a $Late Fee. Your next payment due was $95.00. On December 12,015, we received a $payment via the Western union Speedpay option. On December 13, 2015, your account was provided a courtesy reversal; of the $Late Fee. When your $Debit card payment was made on January 4,016, via the Western Union Speedpay option, your account was considered to be current. You have since made a $and a $payment via the Internet Payment option and the account is in god standing. We find that no further action is required as your concern has been resolvedSincerely,
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Vice President
Customer Relations

The attached was mailed in response to the concern by Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, I am not satisfied because the other two requests were not addressed The class action modification and the card cancellation process question Thank you for the response in regards the SCRA issue

The attached was mailed in response to the concern by Ms***

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We find that your account was closed, per your request, on December 18, and your payment on December 16, had resolved any outstanding balance owed. Therefore, your account is closed and you have no further financial obligation to us
We find that
no action is required for this concern as the concern was resolved on December 18,
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Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is nothing in this response to address the error was on their part, as I did not "key" the account number in, but used the stored information which has been used in the past to successfully process payments. Any "keying" error at that point had to be on their end. Nothing in this letter discusses the $fee I am being charged. There is nothing in this response the reporting to the credit bureau and explicit acknowledgement that this will be corrected. The balance listed does not take into account the security deposit I paid which should be deducted from said balance. Also I find it extremely funny that the very same day they received this response, the money miraculously reappeared in my bank account
Regards,

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As indicated on the enclosed copies of your statements and Western union Speedpay transaction, You had made a $payment over the phone with our representative on 1/2/there were additional purchases made with your account totaling $It was not until
March 12, 2013, months after your payment was made, that we received the chargeback of the $paymentAlthough you made a payment of $on February 28, 2013, you never replaced the charged back payment and also never provided an affidavit of forgery to the Fraud Department for any alleged fraud transactionsTherefore, we find that the balance on the account was valid and the subsequent charge-off of the account on August 31, and sale of the debt to OSIRIS on September 26, be within the Terms & Conditions of the card
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Per the Terms & Conditions of this account, all fees are valid due to your failure to make timely payments and/or make the total required payment due each billing cycle. Per the attached, we have offered you a settlement on the balance. To accept this offer, please contact
Customer Service

We have reviewed your concern and find that your Continental Finance Matrix Discover Card was converted to a Continental Finance Matrix MasterCard in November and the residual balance of $was transferred to your MasterCard account. On December 11, you cancelled the Matrix
MasterCard and was advised that you were still responsible for the outstanding balance owed. The account fell past due and was assessed fees and finance charges. On June 17, 2014, we received a $payment and on July 11, we received a $payment. You were then provided a refund of fees totaling $on October 15,014. This left a residual balance of $58.86. Due to this residual balance, the account continued to cycle and be assessed fees and finance charges until reaching charge off status. The debt was then sold to UDH, an outside debt buyer. Since we find that the entire charged off balance was comprised of all fees, we have recalled the debt from UDH and have processed an update to your credit file to reflect the account as closed/paid in full. We have removed the negative payment history from the date of your $payment. Please allow 4-weeks for the credit reporting agencies to process this update. thank you for bringing this matter to our attention. We trust that our response will be met with your satisfaction.
Sincerely,
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Vice President
Customer Relations

Please provide a copy of the alert and the bureau on which this negative reporting has occurred so that we may further investigate your concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I got the runaround from every employee I spoke to, and the money was deducted from my checking accountThis was simply inexcusableIt seems incredibly irresponsible that a payment could be "applied" to another cardholder's account "by mistake"I made all of my payments to this company via phone since last year, and this is the first time this has happenedI had numerous problems making online payments so I closed the account last year and made the payments by phoneThis is a terrible company and I hope they continue to be held accountable via numerous class action lawsuits which are filed against Continental Finance on a regular basisI want them to delete ALL of my info from their systems

Ms***,Our records indicate that on October 6, a refund was provided back to your bank account for the duplicate $payment that posted to your Surge MasterCard. Therefore, no further action is required.Sincerely,*** ***Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
below
Regardless of the information that was given being the same as my current information, in attempt to open credit accounts, it was not done by meThis is fraudulent, and I guarantee I never applied for a credit card through this companyI have never heard of them prior to my complaintI would not carry a credit card unless it was from a major credit company (i.eDiscover, Capital One, etc). I again demand these inquires be removed, and I will be placing lock on my credit files to insure this does not continue to happen
Regards,
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