Continental Finance Company

The same concern has been received via the Consumer Financial Protection Bureau ("CFPB"), case number 171203-2681747.  Since the CFPB is a regulatory agency, our response to this matter will be sent via that agency.

Our records indicate that this issue was resolved on December 4, 2015.  On this date, the total required payment due on your account was adjusted to $35.00, and you were provided a refund of the $35.00 Late Fee.  Therefore, we find no further action is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The attached was mailed in response to the concern by Ms. [redacted]

Green Dot purchases names and addresses from marketing vendors and may have obtained your information form a creditor that you currently perform business with or have been solicited by.  Please be assured that Continental Finance Company has no relationship with Green Dot, nor have we provided any information to outside agencies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The fees associated with this product are not for the purpose of providing a consumer with a credit limit increase, nor is payment of any fee on an account guarantee of a credit limit increase. What you are alleging is not accurate, nor is it disclosed in any of our Terms & Conditions of this card. By maintaining an account in a positive fashion for over a year, you would have been provided with the reporting of a positive account that will improve your credit score. Therefore, your request for refund of any fess paid on this account cannot be honored as all fees were billed in accordance with the Terms & Conditions of this account.
As previously stated, In accordance with federal regulations and the policy of Continental Finance Company (“CFC”), CFC must determine your ability to repay the debt based upon the higher requested credit limit.  In order for CFC to determine your ability to repay, we must obtain your monthly income and review your recent credit report in order to determine your ability to repay the loan.  CFC may not extend additional credit if it has been determined that you are unable to repay the debt or if CFC decides to discontinue offering credit limit increases, altogether.
Continental Finance Company is working diligently to implement a process in accordance with this federal regulation; however, as of the date of this letter, this process has not yet been finalized.  Therefore, we regret that we cannot honor your request for a credit limit increase at this time.  Please check back with us again in sixty days. We apologize for any inconvenience this may have caused.

Our records indicate that, due to your failure to maintain a positive payment history, your account was written off as a bad and will be sold to an outside collection agency.  We regret that we cannot honor your request for removal of the neagtive information reported to the credit...

reporting agencies as we have a legal obligation to accurately report the payment history of all cardholder accounts.

Our records indicate that your account had fallen seriously delinquent due to your failure to make payments on the account.  On March 19, 2014, you requested the account be closed, and per your request, we closed the account on this date.  However, due to the severity of your delinquency,...

the account was written off as  bad debt on March 31, 2014.  The debt of $746.99 was then sold to UDH, and outside debt buyer, on April 29, 2014.  We have no record of any payment being received prior to the sale of the debt.  Additionally, any payments received after April 29, 2014, would have been forwarded to the debt buyer.  CFC no longer owns this debt and cannot assist you with the balance owed to the current owner.  Please contact [redacted]
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Our response to this concern has been delayed due to we have not yet received the requested user access log from FDR, the servicer of our E-Customer Service website.  Upon receipt of this log, as well as, the call log on the account from our Collections Department, we will mail our...

response to the consumer.

Upon receipt of the documentation mentioned in your rebuttal your account will be reviewed to determine if there is any change to our response.

[redacted]
Due to the conversion of our cards from Discover to MasterCard, we experienced a delay in the processing of refund checks.  Our records indicate that your refund was mailed on January 17, 2014 and was cashed on January 28, 2014.  A copy of the cashed check is...

attached for your reference.   We apologize for the delay in processing your refund of the $300.00 security deposit on your account and thank you for taking the time to write to us regarding this matter.
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As with all of Mr. [redacted] other complaints, this one too has been also submitted to the CFPB and will be responded to via that agency.

Revdex.com:
line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate your reversal of the October late fee of $37 your letter made no mention of my late fee from September of $27 in which the exact same situation occurred with your website refusing to accept my legitimate login credentials. I have contacted an attorney in the matter but prefer to settle through the Revdex.com. For my records, I have received records from both my phone company and my internet history that provides proof positive in support of my claims in the matter of the September and October late fees. My internet history shows positive proof that I attempted to login to my account and make payment but the website rejected my. My phone records show proof positive that I contacted the customer service phone number prior to the end of the day on my payment due date as well. I've tried endlessly to work with your company over the phone, even speaking with a "supervisor" but each time I'm given the excuse that I was already given a "courtesy waiver" in the last 12 months. This excuse is immaterial to this issue. That late fee was waived at my request when I called in and freely admitted I forgot to pay my bill on time and requested the waiver. These two latest fees have nothing to do with that situation. Since I can prove positively through written records of my attempts to access your website and call your customer service, this time the late fees are the result of your company, not me. I'm a very honest person and would have no issue accepting these fees had I been at fault. I stand my ground because I know I made every effort to make payment on time and was still not able to and then penalized due to no fault of my own.
In closing, if you agree to waive the September late fee of $27, on top of your other offer to remove the October late fee, I will consider this matter closed. The other issue stated regarding my annual fee and maintenance fee being reversed are also immaterial since that is already part of the written agreement provided I met the timeline which I did. I look forward to your quick response so we can close this matter completely. I was a good paying customer for 12 months, never late more than a couple day, and only once due to my neglect. I was never later than however long it took in order to reach you and resolve the balance. It's highway robbery and I feel taking advantage of disadvantaged people by providing a credit card with fair terms up front and then penalizing them after a solid year of good history with both a $96 annual fee and then another $120 over the course of the year just to maintain the account. This topped off by a high interest rate is why I say this is taking advantage of people. Thankfully I have raised my credit rating enough to buy a house and now have numerous credit cards that do not rob you blind. I feel you have a good product that is desperately needed, but you should review your annual charges and consider making them more feasible for people who need the card the most. For me, I just needed three lines of revolving credit in order to qualify for a mortgage, it had nothing to do with my credit rating. I'd be more than happy to provide a positive feedback and review of your credit card provided these changes were made. Otherwise I would not recommend it to people already struggling who may feel there is no alternative to getting better credit than to pay you over $200 a year in fees coupled with high interest rates.
Regards,
[redacted]

The attached was mailed in response to the concern by [redacted]

[redacted]
Our response remains unchanged. We are unable to change the payment history with your trade with Continental Finance to "paid" since you did not pay or settle this debt with CFC. Changing the history to Paid would be a misrepresentation of your actual history with CFC and we cannot deviate from our requirement to accurately report the history of all tradelines with CFC.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The attached was mailed in response to the complaint.

Our records indicate that this account was written off as bad debt on November 30, 2014 and was sold to UDH, an outside debt buyer, on December 30, 2014.  Upon sale of the debt, CFC discontinued collection efforts.  CFC cannot respond to, or assist with, any concern over the collection...

efforts made by the current owner of the debt.  Please contact [redacted]

[redacted]
Per our email communication, our response of August 1, 2014 to your request for removal of this tradeline remains unchanged. We sympathize with your situation; however, we have a legal obligation to accurately report the payment history on all of our accounts. Since you failed...

to satisfy or settle your outstanding debt with CFC, the account was charged off and sold. Although you have since satisfied the outstanding balance owed with the current owner of the debt, CFC does not receive those funds as we no longer own the debt and cannot honor your payment arrangements with a third party. Therefore, we cannot honor your request for a deletion of this tradeline from your credit file.
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