Continental Finance Company

Mr. [redacted],Our records indicate that you had a payment due of $35.00 with a payment due date of December 15, 2014.  Since no payment was received prior to next billing cycle of December 18, 2014, you were considered to be past due.  You were assessed a $25.00 Late Fee, in accordance with...

the Terms & Conditions of this card, and your next payment due date was January 15, 2015, with a total required payment due of $95.00, derived from the past due $35.00, the current $35.00 and the $25.00 Late Fee.  On December 20, 2014, we received a $35.00 payment, as well as, a $35.00 payment on January 18, 2015.  Since these two payments did not satisfy the total required payment due of $95.00, you were considered to be past due and assessed a $35.00 Late Fee, in accordance with the Terms & Conditions of this card.  Your next payment due date was February 15, 2015, with a total required payment due of $95.00.  On January 29, 2015, you were provided a courtesy refund of the $35.00 Late Fee.  However, reversal of this fee only will lower the account balance and does not change the total required payment due on the account.  This information was disclosed to you, as well as your spouse, during the January 29, 2015 phone conversation.  Since we only received a payment of $60.00 prior to your statement cycle of February 18, 2015, you were assessed a $35.00 Late Fee and your next payment due date is March 15, 2015, with a total required payment due of $105.00, derived from the current $35.00, the past due $35.00 and the $35.00 Late Fee.  To bring your account to a positive status and to avoid further assessement of Late Fees, please submit your total required payment due of $105.00 prior to the payment due date of March 15, 2015.We trust this response will be met with your satisfaction.Sincerely,[redacted]
[redacted]
[redacted]                                             This is an attempt to collect a debt and any information obtained will be used for that purpose.

Ms. [redacted],Our records indicate that on May 5, 2015 your account was reviewed due to the posting of a credit in excess of your $400 credit limit.  It was found that May 1, 2015 your account received a credit from [redacted] in the amount of $2218.56.  A review of your account...

reflected only one purchase at that merchant for $318.56.  Since it is against MasterCard regulations for a merchant to place a credit onto an account other than that used for the purchase, or an amount that is in excess of the original purchase, your account was revoked pending documentation from the merchant explaining the excessive credit.  On May 6, 2015, you contacted our Customer Service Department and was advised what documentation was required in order to reinstate your charging privileges and for the refund of the credit balance on your account.  On May 7, 2015, we received a letter from you explaining the credit; however, this did not satisfy the requirement of documentation from the merchant.  On June 5, 2015, a Customer Service Manager contacted the merchant for clarification of the credit.  After receiving the necessary verbal explanation, your charging privileges were reinstated and a request was sent to the Accounting Department for a refund to be sent to you for the credit balance.  On June 5, 2015 a refund check in the amount of $1837.85 was sent to your address on file.  Your account is still open for use.  If you would like to close this account, please contact Customer Service at [redacted]We trust that our response to this matter will be met with your satisfaction.Sincerely,[redacted]
[redacted]
[redacted]

Our previous response to this matter remains unchanged

They don't bill you then charge huge fees. On top of the 200 a year and 29% interest just to have the thing. They said my online payment had a problem, guess what late fee and returned check fee! This was NOT a check. I payed them for the month but they refused to reverse the fees. These people a CROOKS. They a purposely deceitful just to rack up fees. I have 10 cards and these are the only criminals I have to deal with. I am considering legal action. I will be dammed if they rip me off like this. I'm going spread the word all over the net until they loose all their business. They SHOULD be locked up!

Our records indicate that when you spoke with our representative on 2/4/14, you inquired about the amount past due on your account. You were advised that you had a past due balance of $70.00 and you made this payment. However, at no time were you advised that this was the remaining balance on the...

account. Since you failed to make any further payments, the account was written off as a bad debt on 5/31/14 and was sold to UDH, an outside debt buyer, on July 1, 2014. Upon sale of the debt, CFC discontinued collection efforts. Therefore, any concern you may have over the collection efforts or balance owed on this debt must be addresses with the current owner. Please contact [redacted]Sincerely,[redacted]Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:I follow the previous complaint to this one, complaint ID# [redacted], I thought this issue was resolved but apparently it is not. When I tried to cancel my credit card-Continental Finance insisted that I pay the following year's annual membership fee, this was against the terms of the agreement of the credit card. After filing a complaint with the Revdex.com, as you can read in the message from the business-my account balance was zero and I was within my rights to request a refund of the annual fee. The business agreed to refund the $101.99 that I had recently paid in order to prevent my credit record from being damaged by this business. I never received a refund of $101.99, the business created false charges on my account which was closed at the time, and they began charging me late fees. I at no time owed this business any money, the fact is they owed me $101.99 that is the only outstanding debt relation to this account with this business. This business then started reporting my account delinquent to all three credit agencies, they did all this within about two weeks. They never sent me a bill for any charges and never informed me that there would be any charges added to my account. The actions taken by this business were in retaliation to my Revdex.com complaint, they are seeking revenge by making false credit reports to all three credit agencies and stealing my $101.99.Translate  selectDesired Outcome:The first thing I want done is any entry from their business erased from my credit reports that all three credit agencies. I then want the refund of $101.99 that I was promised. I would like to see this business closed due to unfair banking practices and false credit reporting, but I will settle for the first two requirements. Thank you to the people at the Revdex.com for trying to settle this matter for me, although I had no idea what I filed a complaint that a business could create false debts and credit reports to damage my life, I think this is information that should be given out whenever anyone inquires about this business.

After our fraud investigation, the account was deemed as fraud and a request has been submitted to remove the tradeline from your credit file.  Please allow up to 6 weeks for the credit reporting agencies to process the removal of the tradeline.  A letter was also sent to you from our fraud department confirming this information.

The attached was mailed today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below. The account was not funded, because it was not me that applied for this account.

Mr. [redacted],The "cut-off" of 5PM for processing a payment with same day posting is per the Federal Bank, not CFC as the cut-off for transmission of these files to the financial institutions is 5PM.  Furthermore, this information is clearly disclosed within the cardholder agreement that you...

received with your Surge MasterCard.  To address your concern over a Late Fee billed to your account, although your payment due date was February 9, 2016, we allow a grace period of 2 business days prior to the assessment of any Late Fees.  As indicated on the attached February 12, 2016 monthly billing statement, your payment posted on February 10, 2016 and no you were not assessed a Late Fee.  Since no Late Fee was assessed, there is no action needed to provide a courtesy refund.Sincerely,[redacted]Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
There is nothing in this response to address the error was on their part, as I did not "key" the account number in, but used the stored information which has been used in the past to successfully process payments.  Any "keying" error at that point had to be on their end.  Nothing in this letter discusses the $27.00 fee I am being charged.  There is nothing in this response the false reporting to the credit bureau and explicit acknowledgement that this will be corrected.  The balance listed does not take into account the security deposit I paid which should be deducted from said balance.  Also I find it extremely funny that the very same day they received this response, the money miraculously reappeared in my bank account.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They said I was informed that my account was $95 overdue on the 6th of January, however I was not. I was told to make my $35 payment to bring my account to the black and that they would be able to mail my new card. I was NOT informed in October, I was informed in November. I can show the email I received, with the date on it. Through the 4-5 times I was never informed that my minimum amount due was more than what I was paying. Never once, keep in mind that I could NOT see my account. They record conversations, and I'd like the recordings reviewed as proof.

As indicated in the Terms & Conditions accepted during the application process, as well as, the cardholder agreement received with the card, closure of the account does not relieve you of your financial obligation nor does it suppress the billing of fees.  All fees have been billed in accordance with the Terms & Conditions of this account.

Mr. [redacted],Our records indicate that on June 9, 2015, you accepted an offer to settle your outstanding balance on your Verve card for just $365.72.  The terms of this offer required that you make two equal payments of $182.86 on July 5, 2015 and August 5, 2015, respectively.  The...

account remained in our system and was pulled into collection campaigns due to the account delinquency.  Calls occurred between 8AM and 9PM local time and at no time did we make contact with you and attempt to call again on the same day.  Therefore, the collection efforts were accordance with the FDCPA and no violations have been made.  On June 24, 2015, you contacted our Customer Service Department regarding the collection efforts.  Your phone number was removed from the account records and no furhter collection efforts have been made via this avenue.  To date, we have not received your first settlement payment.  To prevent the nullification of the offer, please make your full settlement offer payment of $365.72 by the final payment due date of August 5, 2015.  Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us.  Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance.  Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Customer Relations  This is an attempt to collect a debt and any information obtained will be used for that purpose.

Mr. [redacted],Our records indicate your account was opened on May 30, 2014.  As indicated in the Terms & Conditions that you agreed to at the time of the application, you would be assessed a $125.00 Annual Fee for the first year and then $96.00 for each subsequent year.  Therefore, on...

June 1, 2015, you were billed for the $96.00 Annual Fee.  In addition, per the Terms & Conditions of this account, you would be assesed a $5.00 Monthly Maintenance Fee beginning the 13th month of the account.  Since you had also opted into the Credit Protection on the account, you were billed a $0.99 premium for this billing cycle.  Your account balance was $101.99.  We show that on June 11, 2015 the account was closed per your request.  On June 18, 2015, we received a payment in full of $101.99.  However, since your account was closed within 60 days of the billing of the Annual Fee, in accordance with the Terms & Conditons of this account you have been provided a refund of this fee.  As a courtesy, we have also reversed the Monthly Maintenance Fee and the Credit Protection Premium.  Therefore, you will receive a refund check in the amount of $101.99 within 14 days.We trust that our response to this matter will be met with your satisfaction.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

when I originally called regarding the returned check, the person at customer service said it was in regards to the check that I mailed in. thats why I immediately made an online payment and continued to make online payments.

Our records show that on March 28, 2016, your balance of $110.00 was removed as a courtesy.  On March 30, 2016, we received a payment of $110.00. A refund of this payment will be sent to you within 7 days.

I have attached my Transunion report that I retrieved on 9/2/2016 and my Experian that was retrieved on 8/24/2016-Continental Finance Company reported my Verve Credit Balance information incorrectly to TRANSUNION - you stated it takes up to...

four weeks and 7/26/2016 to Sept 2, 2016 is past the four week mark. My credit score dropped 97 points because of their incorrect reporting.

Aside from the incessant phone calls, their customer services reps are the rudest I have ever come across.
I have had a Verve Mastercard for over a year. I received a letter that was even written in a rude, condescending manner. It stated that my charging privileges had been revoked because I had failed to comply with the terms of my masterCard Cardholder Agreement. I was told that I still had to pay the balance that the account was still subject to fees and that I was to destroy my card(s).
So what had happened? The payment that I made last month was returned by my bank. It doesn't matter why it was returned even if it was a bank error, CFC does not care.
Then the phone calls started about 10 times a day to both my home number and my work number.
I was able to login to my account and could see that they had reversed the payment and also added on the yearly fee, so now I was over the credit limit. I could not even make a payment, that option was now gone.
I received a second letter telling me that they had not received my payment and that It had to be made via Western Union or some such service.
When I called the Customer Care Specialists (Ha!), I asked why they don't remind their customers that their yearly service charge was coming up? "It's in the Cardholder agreement that you acknowledged", was the reply. What a crappy response. I said Amazon sends a reminder that your Prime membership is coming up for renewal why can't Continental Finance do the same? Apparently they are too busy harassing their customers by phone for other reasons.
I have read many, many complaints about this company and it is true, they are awful. Another thing that might help people make their payments on time, allow us to set up payments in advance online! If my payment is due on the 15th of the month, let me crete my payment with a date in the future, say a month in advance at least. Other companies can do this, why can't Continental Finance?

The attached response was mailed in response to the concern by Mr,. [redacted]