Continental Finance Company

Ms***, Upon further review, we have processed an update to remove the late payments reported to the credit bureaus in January and February of As explained in our prior correspondence, the payment history from your Discover card was transferred over to your MasterCard and was accurately reportedHowever, as a valued longstanding customer and in the interest of customer goodwill, an update has been submitted to the credit bureaus to remove those late paymentsAccordingly, your account will reflect as current Please note that the update can take a minimum of thirty (30) to forty-five (45) days to be reflected on your credit report by the credit bureausWe trust that this response meets your satisfactionIf you have any further questions about the status of your account or require additional assistance, please contact our Customer Service Department at ***

Our records indicate that your charging privileges were revoked on October 14, after a large returned paymentYou were required to replace the payment using guaranteed fundsOn October 29, your $money order was receivedDue to the requirement of further research to identify the
account to which it needed to be applied, the payment was not posted until 11/2/14; however, the payment posting date was backdated to October 29, and you received a finance charge credit of $Please remember to place your full digit account number on all payments to ensure proper/efficient postingSince you satisfied the requirement of replacing your returned payment using guaranteed funds, we have reinstated your charging privileges
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The terms & conditions that you accepted during the application process, as well as, received with your card, clearly disclosed the fee structure of this accountWe have included a copy of these terms for your reference

B
Verdana ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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Our records indicate that you had a payment due of $due on May 26, 2014. Your payment of $was processed online on May 30, 2014. Since this payment was received after your payment due date, you were assessed a $Late Fee, in accordance with the Terms &
Conditions of this account. Your next payment due date was June 26, 2014, with a total required payment due of $70.00. Since no payment was received, you were considered to be past due and assessed a $Late Fee. Your next payment due date is July 26, 2014, with a total required payment due of $170.00, derived from the current payment due of $35.00, the late fee of $and the past due amount of $70.00. On July 8, 2014, you were provided with a courtesy reversal of one $Late Fee. However, this does not relieve you of the obligation to make your total required payment due prior to your payment due date. We find that your account has been handled in accordance with the Terms & Conditions of the account and no error has been made in the calculation of the total required payment. Therefore, we regret that we cannot honor your request for a reduction of the total required payment.
To avoid any further assessment of fees and the negative reporting of this account to your credit file, please submit your payment of $prior to July 26, 2014. Payments can be made online, over the phone with a representative (a $Western Union Fee applies) or via postal mail to: Continental Finance Company, ** *** *** *** ** ***
We trust that our response to this matter will be met with your satisfaction
Sincerely,
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This is an attempt to collect a debt and any information obtained will be used for that purpose

We have reviewed your concerns and find that your account was converted in November to a MasterCard accountDue to your failure to provide a valid mailing address prior to the conversion, your card was returned to CFC as undeliverable since cards cannot be forwarded due to security measuresin
addition, when you contacted our Customer Service Department, they made the address change for you over the phone but in accordance with security measures we require proof of the address in the form of a utility bill, phone bill, etc that reflects the consumer's name and the new addressThis is to prevent the fraudulent request of a card by someone other than the cardholderYou were provided the mailing address and fax number to which this documentation should be sentTo date we have no record of receipt of this documentationOn January 10, 2014, prior to the reporting of your account as delinquent, you contacted our Customer Service Department regarding your inability to use the website since you had not received your new MasterCard to register onlineOur representative informed you that we could provide you with the user name and password to access this account online and you were advised to call back when you had access to a computerDuring this call our representative reversed the $late Fee and advised you that if you made your payment prior to the payment due date of January 26, the account would not report as delinquentSince you failed to make your payment prior to this payment due date, the account cycled and was reported as days delinquent on February 1, Further review indicates that a $payment was received on February 2, which was days past your payment due dateOn February 13, you made a payment in full of $using a Net Spend debit cardAlso during this call you requested closure of your accountIn accordance with our Fraud policy, Net Spend was contacted to verify that your name was associated with this debit cardNet Spend advised our Fraud department that this number was not valid and, as a result, your charging privileges on the CFC MasterCard account were revoked on February 19, pending proof of ownership of the debit card or notarized authorization to use this cardTo date we have not received this documentation
After review of your account, we find that you had been provided opportunity to satisfy the required payment due prior to the account being reported as delinquentWe find no error in the reporting of your account as past due and regret that we cannot honor your request for removal of the negative reporting of your accountWe have a legal obligation to accurately report the payment history of all accounts
Per your request on February 13, 2014, your account is closedif you wish to reopen the account, please provide proof of residency and proof of ownership or notarized authorization for use of the debit card used to pay this accountThis can be faxed to 302-454-or via mail to: Continental Finance Company, PO Box 8099, Newark, DE 19714-

Revdex.com:
"line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as they will be responding to the complaint I made to the FTC
Regards,
[redacted]

As stated in your conversation with our representative on March 14, 2016, the statement you received was your final statement reflecting a closed account with a zero balance.  This is further evidenced by the fact that the statement clearly shows that your credit availability is zero.  Additionally, on this date you were mailed an account status letter from the Call Center also stating the account is closed.  Therefore, this matter is considered to be resolved.

Ms. [redacted],When you applied for the Verve MasterCard account, you provided 2 contact numbers for you (home & Work) therefore, when your account became past due, we began contacting you at the numbers you had provided to us. Additionally, we have no record of any request from you to discontinue...

calls to that phone number.  However, as a courtesy, I have removed the work phone number from your account records and you will no longer receive collection efforts via that phone number.Our records show that on June 4,2 015 we sent you a response to your letter stating that we would accept a settlement on your outstanding balance. You were offered a settlement of $432 in 3 payments of $144 due 6/18/15, 7/2/15 and 7/16/15 respectively. To date we have not received any of the settlement payments.  As a courtesy, we will reoffer this settlement to you. The offer will be for $432, in a lump sum payment or 3 payments of $144 due August 10, 2015, August 24, 2015 and September 7, 2015 respectively.                  Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us.  Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you. Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Vice PresidentCustomer RelationsThis is an attempt to collect a debt and any information obtained will be used for that purpose.

Revdex.com:
"LINE-HEIGHT: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like an additional credited to my account. Once I receive the mailed statements that I requested on different occasions and I never recieved them ,I will gladly make my monthly payments on time without being charged a fee to pay over the phone Plus your customer service people were very unprofessional and one female was extremely rude ( sorry lost her name I had written down during my move). I was told by the gentleman the last time made a payment he assured me I would receive a paper statemnt it never cameI no longer have this credit card nor do I have the digit number to it

This company is a joke. I made a online payment with a pre authorize check and I looked online they charged me a late fee and for a return payment fee. I talked to my bank and they said that surge MasterCard reversed the payment . Stay away from them. Results I closed the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to get a refund of the $money I had to pay to open the card that did not work

Our records indicate that you made a $35.00 payment to this account on April 15, 2013.  A request has been submitted to our Accounting Departmnet and your refund will be processed within 7 business days.

We are in receipt of your letter concerning the assessment of the Monthly Maintenance Fee of $12.00 each month on your account.
 
Please refer to the Section of your Cardholder Agreement titled: Fees and Other Charges. The Monthly Maintenance Fee section reads as...

follows: Your Account will be assessed a monthly maintenance fee, which will be billed at $12.00 per month to your Account (“Monthly Maintenance Fee”).  The Monthly Maintenance Fee will not be billed in the first 12 months your Account is open.  Your payment of the Monthly Maintenance Fee does not affect our right to close your Account or our ability to limit transactions on your Account.
 
Since this fee has been assessed in accordance with the Terms & Conditions of your account, we regret that we are unable to honor your request of a reduction or elimination of this fee.

Ms. [redacted],The following notation was posted to your account from the Dispute Department.  As indicated, the Enterprise rental car transaction was deemed valid as the merchant provided sufficient evidence to substantiate the charge to your account. Therefore, you are responsible for the...

entire account balance and no adjustment can be made.7/11/15 - ! REPRE ACCEPTED FOR $251.05 DUE TO MERCHANT RECEIVED VALID AUTHORIZATIONS OVER THE PERIOD OF TIME THAT CAR WAS RENTED FOR 04/3/15 THROUGH 04/12/15. SUPPLIED BY THE MERCHANT AUTHORIZATION INFORMATION WAS VERIFIED AGAINST CD-031 AUTHORIZATION LOG RECORDS AND INFORMATION WAS CONFIRMED. MERCHANT RECEIVED 1 VALID AUTHORIZATIONS FOR DIFFERENT AMOUNTS $251.05 ON 04/3/15. ALSO PER MASTER CARD REGULATIONS RENTAL CARS ACCUMULATE AUTHORIZATIONS, THEN UPON CONCLUSION OF THE RENTAL THE FINAL BILLING OCCURS.THERE IS NO TIME LIMIT ON THE AUTHORIZATIONS ITSELF, EACH CAN BE USED ONCE, BUT THEY TOTAL OVER THE T&E TRANSACTION TIMEFRAME. ALSO MERCHANT ALLOWED TO CHARGE 15% EXTRA PERCENT OF THE TOTAL AUTHORIZED AMOUNT. MERCHANT DID NOT GO OVER THE TOTAL ALLOWABLE BY THE MC AMOUNT. MERCHANT PROVIDED A SIGNED DRAFT THAT SHOWS CAR WAS RENTED ON4/3/15 AND RETURNED ON 04/12/15. WE HAVE NO FURTHER RECOURSE - MERCHANT DECLINED OUR DISPUTE. MERCHANT CURED CHARGE BACK THAT WAS INITIALLY DONE AND THE REASON THAT WEDISPUTED THIS TRANSACTION FOR. CASE RESOLVED AND CLOSED.Sincerely,[redacted]Vice PresidentCustomer Relations

With respect to your concern over the collection efforts made on this account, Our records indicate that your payment due date was August 8, 2014 and payment had not been received as of August 11, 2014.  As a result, your account was considered to be past due.  The account was...

placed into our auto dialer for our collection department and courtesy payment reminder phone calls were made to you.  Since you had provided us with three phone numbers (home, work and cell) as a method to contact you, these numbers were placed into our dialer.  Collection calls would begin no earlier than 8AM and would cease at 9PM, with no exception.  Additionally, once contact was made with you on any of your contact numbers, your entire account file would be removed from the dialer for that business day.  Each morning the dialer would review our account database and, if still reflected as past due, your account would be added for the call campaign for that business day.  Should a consumer wish to opt out of phone communication, they have the option of supplying the creditor with a cease and desist request.  Upon receipt of such request, your phone number(s) would immediately be removed from the account records.  We have removed your phone number from any further collection efforts made via this avenue.Based on the information, we do not consider the call volumes to be excessive, nor contrary to the Fair Debt Collection Practices Act (FDCPA).  Therefore, we find no basis for your allegation that we have contacted you outside of our legal allowable timeframe or have harassed you in any way. We have closed your account, per your request.  We have reviewed your account and find that all fees have billed in accordance with the Terms & Conditions of this account.  Therefore, we regret that we cannot honor your request for removal of these fees.  Please remit your total required payemnt due of $140.00 by the payment due date of February 8, 2015 to avoid any further late penalties.[redacted]
[redacted]
[redacted]tCustomer Relations

In accordance with federal regulations and the policy of Continental Finance Company (“CFC”), CFC must determine your ability to repay the debt based upon the higher requested credit limit.  In order for CFC to determine your ability to repay, we must obtain your monthly income and...

review your recent credit report in order to determine your ability to repay the loan.  CFC may not extend additional credit if it has been determined that you are unable to repay the debt or if CFC decides to discontinue offering credit limit increases, altogether.
 
Continental Finance Company is working diligently to implement a process in accordance with this federal regulation; however, as of the date of this letter, this process has not yet been finalized.  Therefore, we regret that we cannot honor your request for a credit limit increase at this time.  Please check back with us again in sixty days. We apologize for any inconvenience this may have caused.
[redacted]
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Mr. [redacted],Our records indicate that your account was opened on August 18, 2015.  On August 26, 2015, you contacted our Customer Service Department and activated the account. On September 14, 2015, you contacted the Customer Service Department to request closure of the account.  In...

accordance with the Terms & Conditions of this account, closure within the first 30 days without usage of the card will result in a reversal of all fees and you will have no legal obligation on this debt. We further find that during closure of your account, the representative failed to deactivate your account.  As a result, the account balance was not cleared and the next billing cycle occured on September 21, 2015 reflecting a past due balance.  On September 29, 2015 the balance was removed from the account and you have no further finanical obligation to us.  Additionally, since the card was never used for purchases, this tradeline was not reported to your credit file.Sincerely,[redacted]Vice PresidentCustomer Relations

Ms. [redacted],When you applied for the Verve MasterCard account, you provided 2 contact numbers for you (home & Work) therefore, when your account became past due, we began contacting you at the numbers you had provided to us. Additionally, we have no record of any request from you to...

discontinue calls to that phone number.  However, as a courtesy, I have removed the work phone number from your account records and you will no longer receive collection efforts via that phone number.Our records show that on June 4,2 015 we sent you a response to your letter stating that we would accept a settlement on your outstanding balance. You were offered a settlement of $432 in 3 payments of $144 due 6/18/15, 7/2/15 and 7/16/15 respectively. To date we have not received any of the settlement payments.  As a courtesy, we will reoffer this settlement to you. The offer will be for $432, in a lump sum payment or 3 payments of $144 due August 10, 2015, August 24, 2015 and September 7, 2015 respectively.                  Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us.  Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you. Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Vice PresidentCustomer RelationsThis is an attempt to collect a debt and any information obtained will be used for that purpose.