Initial Business Response / [redacted] (1000, 28, 2016/01/27) */ We contacted the customer to let him know we are emailing a prepaid return label to return the gun case for exchange Initial Consumer Rebuttal / [redacted] (3000, 30, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bass Pro has chosen to ignore this issue over a month time with no response, the lack of care for customer satisfaction is terribleBass Pro sent me a Fed Ex label with no packaging to return this itemThey are also not apologetic for their defective product damaging my gun barrelI do not accept this response as it is not a resolution in any way, do the right thing and replace the case without a disruption to your customer Final Business Response / [redacted] (4000, 32, 2016/02/01) */ We are shipping a new gun case today on order so the customer will have a box to return the defective caseA postage paid return label had already been sentOnce we receive the case, we can determine compensation for the scratches on his gun
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We received a shipment of these reelsI contacted customer and he still wanted themWe honored the sale price and processed the order
Initial Business Response / [redacted] (1000, 28, 2015/12/11) */ The store has researched this customers claims and find no evidence of the returnWe do not have a record - video or otherwise of the return Initial Consumer Rebuttal / [redacted] (3000, 30, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a lieI have called their customer service in September, they admited that there is a video shows I was in the store to return the rod and reelIf they have can send me the video on that day, I can point it out Final Consumer Response / [redacted] (4200, 34, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The receipt clearly states that all item can be return within month, which I don't want to argue about this, because your staff has token my rod and reel on 8/ I have been calling your customer service department, I had also asked them to check with the video back to September they also confirm that the video shows I was returning the Rod and ReelI guess with my number, you can check with phone call recording Check the system, I also have the conference number for youI called the customer service three time, every time I was told to wait for retail administrator to call me back within to hoursBut they never called me backI understand the video won't go back that long, but if the problem can be solved during September, the video will stay and tell the truthBut now, what can I say? You can even check the "item Rod and Reel I returned" , the record must show it was sold twice Final Business Response / [redacted] (4000, 44, 2015/12/21) */ The customer has been sent a Gift Card
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ We were able to acquire the original scope the customer requestedI contacted the customer and let him know it will take a few days for us to receive the scope and ship it to him Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Bass Pro was able to locate the item that I ordered and will be shipping it to me for the sale price that I originally receivedQuick responseThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2016/12/19) */ I will forward this on to the proper department and we will remove the name an address from the mailings
Initial Business Response / [redacted] (1000, 11, 2015/06/05) */ This customer has been taken care ofWe have replaced the defective products and paid for his return shippingCustomer is happy with the results Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/08) */ Basspro sent me some new shoes please close the case
Initial Business Response / [redacted] (1000, 5, 2016/06/02) */ Called customer and sent a gift card for his shipping charges and replacing the two items with damaged packaging on order XXXXXXX
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ I contacted Mr [redacted] to discuss his complaintI explained the price he viewed on our website was a Black Friday price available only our US stores.I also explained to him that our website pricing is in US dollars unless he visits the Canadian store specific page where the current circulars are in Canadian dollarsI apologized for the mis- communication and his experience in our store, he was happy with our resolution
Initial Business Response / [redacted] (1000, 9, 2015/06/25) */ This issue has been resolved to the customers satisfactionThank you [redacted] Bass Pro Shops MgrDirect Marketing Customer Service XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Bass Pro headquarters contacted me and reconciled the situationI will remain a loyal customer and write this off as a flukeThank you Bass Pro
Initial Business Response / [redacted] (1000, 5, 2017/01/03) */ January 3, Via Online Complaint System Revdex.com Serving Southwest Missouri SCampbell Avenue Springfield, MO RE: [redacted] - #XXXXXX Dear Revdex.com Serving Southwest Missouri: This is in response to the Revdex.com's electronic mail correspondence dated December 29, regarding the consumer complaint of [redacted] with regard to Bass Pro ShopsBluegreen is responding on behalf of Bass Pro Shops Bluegreen's records indicate that Mr [redacted] purchased a discounted vacation package on August 5, In Mr***'s correspondence to your office, he claims that in September he called to book a reservation using his vacation package and that he was assured that a reservation was secured for him for January to January 4, Mr [redacted] also claims that when he called in December he was told that he did not have a reservation Bluegreen regrets any misunderstanding regarding the status of the reservation that Mr [redacted] attempted to make for January when he called in September We respectfully point out that, contrary to Mr***'s assertion, our records do not indicate that Mr [redacted] was advised in September that a reservation had been secured for him for January to January 4, Nevertheless, Bluegreen does desire to be responsive to Mr***'s concerns and resolve this matterTherefore, as a matter of customer satisfaction and not as an admission of any wrongdoing or liability, on December 29, we issued a full refund of the purchase price of the vacation package to the credit card Mr [redacted] used at the time of purchase We attempted to reach Mr [redacted] via telephone and left a voice mail messageWe also followed up by sending an electronic mail correspondence to Mr [redacted] advising him of the refund As a further goodwill gesture, we are allowing Mr [redacted] to keep the $Bass Pro gift card that he received at the time of purchase Mr [redacted] should allow approximately seven to ten business days for the refund to post to the credit card account Should you have any questions please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Bluegreen Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease be aware they were not going to send my refund until I complained this is an unacceptable practiceIf I receive the refund I am acceptable of this resolution Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/07/18) */ I emailed the customer to let him know that tracking shows both packages will be delivered within the 5-business day time frameOne is scheduled for delivery today and the other is scheduled for delivery on 7/so both packages should arrive prior to his vacation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your responset! I am still having delivery issues thoughWhen we ordered, we were clear that no one eqould be there at our vacation house until the 19th so when the arrows were delivered on the 18th I see that usps now says it's undeliverable and sending them backCan you help me resolve this? Looks like the bow should come okFingers crossed Final Business Response / [redacted] (4000, 9, 2016/07/20) */ Tracking information shows the arrows were not delivered until 7/The bow is scheduled for delivery on 7/ During the order, there was no mention that no one would be at the address until 7/The concern was for the order to arrive before 7/or 7/ Final Consumer Response / [redacted] (2000, 11, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/10/12) */ Customer will drop off reel at return location in Canada who will forward to our return address in MissouriOnce received in Missouri, we can exchange his new reel for another reel
Initial Business Response /* (1000, 10, 2015/07/20) */
We are working with the customer on this matter and believe that it is resolvedWe have offered him some loaner items and the he is pleased with our response
*** ***
Bass Pro Shops
MgrDirect Marketing Customer
Service
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are extremely disappointed in the customer service, communication and lack of follow up we have received from Bass Pro after buying a BRAND NEW Nitro boat
It took them three weeks to fix our trailer and we have had way to many issues with our new boatWe had to call THEM multiple times to get updates and finally had to get Springfield involved to get our concerns addressed
When we picked up our trailer Friday, July 17th from Bass Pro Garland Shop we were met very rudely by Shop Manager *** *** She would not even speak to us! *** was the only person that would even talkWhat a pathetic way to address a customer issue!
We even had to clean the "globs" of grease and fire extinguisher residue from every wheel of the trailer OURSELVES
We expect better service and WILL BE telling everyone we know and fish with to NEVER use Bass Pro!
VERY POOR SERVICE!
Initial Business Response /* (1000, 15, 2015/08/28) */
A refund check was issued to this customer on 8/10/We are waiting on him to bring in the original paperwork and pick up his checkHe indicated that he was not making a special trip and would come by at his convenience
We have
considered this matter resolved
Initial Business Response /* (1000, 5, 2015/12/01) */
We refunded the customer's credit card for the express shipping charges of $on 11/The second shipment has been refused so we refunded her credit card the rest of the charges today which was $
Initial Business Response / [redacted] (1000, 28, 2016/01/27) */ We contacted the customer to let him know we are emailing a prepaid return label to return the gun case for exchange Initial Consumer Rebuttal / [redacted] (3000, 30, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bass Pro has chosen to ignore this issue over a month time with no response, the lack of care for customer satisfaction is terribleBass Pro sent me a Fed Ex label with no packaging to return this itemThey are also not apologetic for their defective product damaging my gun barrelI do not accept this response as it is not a resolution in any way, do the right thing and replace the case without a disruption to your customer Final Business Response / [redacted] (4000, 32, 2016/02/01) */ We are shipping a new gun case today on order so the customer will have a box to return the defective caseA postage paid return label had already been sentOnce we receive the case, we can determine compensation for the scratches on his gun
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ We received a shipment of these reelsI contacted customer and he still wanted themWe honored the sale price and processed the order
Initial Business Response / [redacted] (4000, 7, 2017/01/06) */ The customer has been refundedPlease consider this resolved
Initial Business Response / [redacted] (1000, 28, 2015/12/11) */ The store has researched this customers claims and find no evidence of the returnWe do not have a record - video or otherwise of the return Initial Consumer Rebuttal / [redacted] (3000, 30, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is such a lieI have called their customer service in September, they admited that there is a video shows I was in the store to return the rod and reelIf they have can send me the video on that day, I can point it out Final Consumer Response / [redacted] (4200, 34, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The receipt clearly states that all item can be return within month, which I don't want to argue about this, because your staff has token my rod and reel on 8/ I have been calling your customer service department, I had also asked them to check with the video back to September they also confirm that the video shows I was returning the Rod and ReelI guess with my number, you can check with phone call recording Check the system, I also have the conference number for youI called the customer service three time, every time I was told to wait for retail administrator to call me back within to hoursBut they never called me backI understand the video won't go back that long, but if the problem can be solved during September, the video will stay and tell the truthBut now, what can I say? You can even check the "item Rod and Reel I returned" , the record must show it was sold twice Final Business Response / [redacted] (4000, 44, 2015/12/21) */ The customer has been sent a Gift Card
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ We were able to acquire the original scope the customer requestedI contacted the customer and let him know it will take a few days for us to receive the scope and ship it to him Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Bass Pro was able to locate the item that I ordered and will be shipping it to me for the sale price that I originally receivedQuick responseThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We contacted the customer and agreed on a solution
Initial Business Response / [redacted] (1000, 10, 2016/12/19) */ I will forward this on to the proper department and we will remove the name an address from the mailings
Initial Business Response / [redacted] (1000, 11, 2015/06/05) */ This customer has been taken care ofWe have replaced the defective products and paid for his return shippingCustomer is happy with the results Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/08) */ Basspro sent me some new shoes please close the case
Initial Business Response / [redacted] (1000, 5, 2016/06/02) */ Called customer and sent a gift card for his shipping charges and replacing the two items with damaged packaging on order XXXXXXX
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ I contacted Mr [redacted] to discuss his complaintI explained the price he viewed on our website was a Black Friday price available only our US stores.I also explained to him that our website pricing is in US dollars unless he visits the Canadian store specific page where the current circulars are in Canadian dollarsI apologized for the mis- communication and his experience in our store, he was happy with our resolution
Initial Business Response / [redacted] (1000, 9, 2015/06/25) */ This issue has been resolved to the customers satisfactionThank you [redacted] Bass Pro Shops MgrDirect Marketing Customer Service XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Bass Pro headquarters contacted me and reconciled the situationI will remain a loyal customer and write this off as a flukeThank you Bass Pro
Initial Business Response / [redacted] (1000, 5, 2017/01/03) */ January 3, Via Online Complaint System Revdex.com Serving Southwest Missouri SCampbell Avenue Springfield, MO RE: [redacted] - #XXXXXX Dear Revdex.com Serving Southwest Missouri: This is in response to the Revdex.com's electronic mail correspondence dated December 29, regarding the consumer complaint of [redacted] with regard to Bass Pro ShopsBluegreen is responding on behalf of Bass Pro Shops Bluegreen's records indicate that Mr [redacted] purchased a discounted vacation package on August 5, In Mr***'s correspondence to your office, he claims that in September he called to book a reservation using his vacation package and that he was assured that a reservation was secured for him for January to January 4, Mr [redacted] also claims that when he called in December he was told that he did not have a reservation Bluegreen regrets any misunderstanding regarding the status of the reservation that Mr [redacted] attempted to make for January when he called in September We respectfully point out that, contrary to Mr***'s assertion, our records do not indicate that Mr [redacted] was advised in September that a reservation had been secured for him for January to January 4, Nevertheless, Bluegreen does desire to be responsive to Mr***'s concerns and resolve this matterTherefore, as a matter of customer satisfaction and not as an admission of any wrongdoing or liability, on December 29, we issued a full refund of the purchase price of the vacation package to the credit card Mr [redacted] used at the time of purchase We attempted to reach Mr [redacted] via telephone and left a voice mail messageWe also followed up by sending an electronic mail correspondence to Mr [redacted] advising him of the refund As a further goodwill gesture, we are allowing Mr [redacted] to keep the $Bass Pro gift card that he received at the time of purchase Mr [redacted] should allow approximately seven to ten business days for the refund to post to the credit card account Should you have any questions please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist Bluegreen Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease be aware they were not going to send my refund until I complained this is an unacceptable practiceIf I receive the refund I am acceptable of this resolution Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/07/18) */ I emailed the customer to let him know that tracking shows both packages will be delivered within the 5-business day time frameOne is scheduled for delivery today and the other is scheduled for delivery on 7/so both packages should arrive prior to his vacation Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your responset! I am still having delivery issues thoughWhen we ordered, we were clear that no one eqould be there at our vacation house until the 19th so when the arrows were delivered on the 18th I see that usps now says it's undeliverable and sending them backCan you help me resolve this? Looks like the bow should come okFingers crossed Final Business Response / [redacted] (4000, 9, 2016/07/20) */ Tracking information shows the arrows were not delivered until 7/The bow is scheduled for delivery on 7/ During the order, there was no mention that no one would be at the address until 7/The concern was for the order to arrive before 7/or 7/ Final Consumer Response / [redacted] (2000, 11, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Mr [redacted] was sent an email apologizing for the delivery delayWe added $to his reward account as our apology for the problem
Initial Business Response / [redacted] (1000, 5, 2016/10/12) */ Customer will drop off reel at return location in Canada who will forward to our return address in MissouriOnce received in Missouri, we can exchange his new reel for another reel
Initial Business Response /* (1000, 10, 2015/07/20) */
We are working with the customer on this matter and believe that it is resolvedWe have offered him some loaner items and the he is pleased with our response
*** ***
Bass Pro Shops
MgrDirect Marketing Customer
Service
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are extremely disappointed in the customer service, communication and lack of follow up we have received from Bass Pro after buying a BRAND NEW Nitro boat
It took them three weeks to fix our trailer and we have had way to many issues with our new boatWe had to call THEM multiple times to get updates and finally had to get Springfield involved to get our concerns addressed
When we picked up our trailer Friday, July 17th from Bass Pro Garland Shop we were met very rudely by Shop Manager *** *** She would not even speak to us! *** was the only person that would even talkWhat a pathetic way to address a customer issue!
We even had to clean the "globs" of grease and fire extinguisher residue from every wheel of the trailer OURSELVES
We expect better service and WILL BE telling everyone we know and fish with to NEVER use Bass Pro!
VERY POOR SERVICE!
Initial Business Response /* (1000, 15, 2015/08/28) */
A refund check was issued to this customer on 8/10/We are waiting on him to bring in the original paperwork and pick up his checkHe indicated that he was not making a special trip and would come by at his convenience
We have
considered this matter resolved
Initial Business Response /* (1000, 5, 2015/12/01) */
We refunded the customer's credit card for the express shipping charges of $on 11/The second shipment has been refused so we refunded her credit card the rest of the charges today which was $