Initial Business Response /* (1000, 5, 2016/01/08) */
It's Bass Pro Shops policy not to sell Black Powder for CannonsCustomer declared that the Black Powder was for a Cannon to General Manager and to BPS Compliance OfficerCustomer was informed by GM and Compliance Officer that we could sell
Black Powder for a muzzleloader if that was the stated use
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is 100% incorrect!
I did not state it was used for a cannonThe sales associate said "black powder is used for cannons and muzzle loaders" that's when I said I own bothThe sales guy then said we cant sell it to you knowing you have a cannon
Obviously the person responding to this does not know what their own policy states because I have a voicemail stating they can sell me black powder now knowing I own a muzzle loaderI want to see their policy (if they actually have one)
NOTE: ATF stated it is completely legal to won and fire a cannon using black powder
Final Business Response /* (4000, 9, 2016/01/13) */
It is Bass Pro Shops policy to not seblack powder for a cannonWe understand that our policy is different then that of the *** However, that is the position we have taken on cannonsWe will sell black powder to customers that declare it is for a muzzleloaderAny customers who would like to buy black powder for a muzzleloaders are welcome to come in and do so
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a copy of your policy
Final Consumer Response /* (2000, 9, 2015/10/21) */
Revdex.com Comment - The consumer contacted the Revdex.com and stated the complaint has been resolved to his satisfaction
Initial Business Response /* (1000, 10, 2016/12/28) */
We emailed the customer on 12/to see if she would like us to try to get the train from one of our retail locationsWe have not received a response yet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I would like to see them discontinue these types of misleading sales
tactics in the future
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/17) */
We emailed the customer on 11/10/offering SKU *** (turkey fryer) for $We think is the fryer she wantedWe have not received a response yet
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I responded to the email that was sent to me and I am waiting for the company to respondI DID RESPOND TO THE COMPANY WITH IN HOURS OF RECEIVING THE EMAIL!
Final Business Response /* (4000, 14, 2015/12/01) */
I sent the customer a second email on 11/offering a turkey fryer (SKU XXXXXXX) for $The customer never responded to my second email
She requested in this complaint a $refund, but I have not found an order for a turkey fryer
Initial Business Response /* (1000, 6, 2017/03/31) */
We left a message for the customer letting him know he could purchase the shoes at the advertised priceHe placed the order with us today
Initial Consumer Rebuttal /* (2000, 8, 2017/03/31) */
I received a call from Bass Pro and they
offered to sell me the product for the advertised priceThey informed me this happens periodically through Yahoo! advertisingThe Customer Service rep was pleasant to deal with and I placed my orderGood customer service from Bass Pro!
Initial Business Response /* *** 10, 2015/12/18) */
Contact Name and Title: *** Heydn - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@basspro.com
Customer (*** ***) was contacted via email on 12/to inform him that we were interested in finding a resolution to his
concern/complaintAfter receiving his response on 12/16, additional follow up was done on 12/to inform him that upon receipt of returned goods, a full refund of his purchase would be madeA final resolution entry will be made upon completion of this transaction
Initial Business Response /* (1000, 5, 2016/12/16) */
We refunded his credit card $***, the only payment made on the order and will clear the balance of his pay plan
Initial Business Response /* (1000, 5, 2015/11/27) */
Our website may have been confusing at the time of the customer's orderA case of ammo contains individual boxes for $The customer ordered individual boxes at $eachWe refunded the customer for his order on 11/and let him
keep the boxes of ammo at no charge
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bass Pro Shops claims the website "may have been confusing", I called Bass Pro Shops and verified twice the SKU with Bass Pro Shops employeesOnce the day I ordered (Employee Don or Dave I forget the name) and the second time when the incorrect amount of ammunition was shipped to me ( Mycah, confirmed the SKU XXXXXXX and the price for rounds)The SKU, confirmed twice by Bass Pro Shops employees was for rounds of gashotgun ammunition @ per caseI ordered cases using this SKU XXXXXXX and paid Bass Pro Shops I received boxes (rounds per box) not the cases (rounds)I orderedIf the website was confusing, why did Bass Pro Shops remove the SKU but continue to sell this ammunition in round boxes? Why did Bass Pro Shops supervisor Robert first claim he could not find this SKU and said he did not know where the employees got this SKU, then offered to allow me to send the ammunition back when Bass Pro Shops never allows ammunition to be returned? Why did Robert then offer to refund my purchase price AND allow me to keep the ammunition? Bass Pro Shops clearly advertised this ammunition rounds @ a case confirmed by their own customer service representatives but then reneged on their advertised selling priceTheir deceptive selling practice should be punished by law and they should be forced to into sending me the items I ordered at the agreed on priceBass Pro Shops clearly committed fraud in this instance and broke the contract between me and them concerning this sale #XXXXX
Final Business Response /* (4000, 9, 2015/12/03) */
The order was for SKU XXXXXXX which is for an individual box of ammoA case of ammo has a different SKU number
If our website was confusing or incorrect at the time of the purchase, we do state at the bottom of each page "Descriptive, typographic, or photographic errors are subject to corrections" therefore, we have refunded the customer for the order
Complaint: ***
I am rejecting this response because: The offer was still valid for days after Christmas and in this day and age there are inventory management systems that stop accepting orders when stock is depletedThey generated an enormous amount of traffic and sales from this tactic and the whole thing reeks of deceptive advertisingThey should offer an acceptable substitute at the same price
Sincerely,
*** ***
We are not expecting to receive any of the scopes from the manufacturer so the order was canceledDue to a system problem we were not able to issue an immediate refundA new gift card for $is being mailed today on order ***If the customer would like to choose another scope, we can
apply the gift card towards the purchase. We have offered to ship a new scope day air if another one is chosen
Initial Business Response /* (1000, 5, 2015/12/30) */
We contacted the customer and let him know we can get him the reel he wantedWe have placed a new order with the manufacturer
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from
the business.)
I received a phone call from *** with a new order number for the fishing reelThe charge is currently pending/processing on my charge card so I assume the order has been placedIf I could receive an updated order status email it would be much appreciated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/07/11) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@Basspro.com
We have Contacted ***, *** for billing information
Attention: *** ***
***@Basspro.com
Initial Business Response /* (1000, 5, 2017/01/12) */
The store will contact the customer and resolve the issue with the overcharge
Initial Consumer Rebuttal /* (2000, 7, 2017/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it's fine
Initial Business Response /* (1000, 5, 2016/05/02) */
We responded to the customer with an apology that our stock had not updated on our website when he placed his orderHis credit card was never chargedWe let him know we will honor the price of the ammo and free ground shipping when stock is
availableWe have offered to contact him when we have stock if he is still interested
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***: Hi, my name is ***Thank you for letting me assist you today!
***: One moment please
** ***: ok
** ***: its there now thank you
***: You're welcomeIs there anything else that I can assist you with today ***
** ***: When I ordered this item it said it was in stock, not its saying it is not
***: Let me look at the order, one moment please
** ***: How is going to affect me getting the products in a timely manner?
***: Thank you for your patience
I'm sorry we are out of stock of the item and we aren't expecting backorders at this time so the item will be removed from your order and you won't be charged for itWe are expecting another
shipment of the item within a week or twoYou may reorder when it is restocked
** ***: I don't understand, so your going to cancel my order?
Courtney: Yes, the order will be cancelled because it's out of stock and can't be back orderedI apologize for any inconvenience this may have caused
** ***: isn't this advertisement?
** ***: Bass pro shops let me order this item, then when payment hits they tell me its not available?
***: No it's not advertisementOur web site isn't in live time so inventory isn't pulled until orders hit our system from onlineIf the item isn't available and can be backordered it will beIf it can't, the item is removed and you aren't charged for it
** ***: its not about refunding the money its about your website said you have this product, you yourself said it would be about two weeks, so instead your going to cancel my order and make me go through the process again, almost guarantee no free shipping or the
price of this item
** ***: this is bad business, i'm going to report this to the Revdex.com
** ***: when you do this to people that search daily for cheaper prices to save money and your business does this its low
***: I'm sincerely sorry the item is out of stock and unavailable right nowIt should be restocked shortlyIs there anything else that I can assist you with today TJ?
** ***: your order confirmation is written small that people don't even notice it, and it says your going to cancel my orderSo your confirmation of taking my money is your going to cancel my orderI will be posting this on many forums and social media in the hopes you stop doing this to customers from now onGoodby
***: Thank you for contacting Bass Pro ShopsI hope you have a great evening!
Live Assistance 5/1/16, 9:AM
This is the online chat transcript from Bass Pro Shops, it show the real problem of they advertise a product at a price, the only way to find out it you can get this item is to attempt to purchase it, give your payment to them and create an account to track the progressThen if they don't have it (as in my case specifically) they send you an email confirming your order, but in the small print it explains the order is canceledSo their advertising of items isn't close to being true or correct if they do not indeed have the product and aren't going to backorder the itemTheir email to me explains, which can be provided, details how the ammo isn't going to be backordered, the transcripts person tells me weeks, the email doesn't say that at allI find these prices on a live forum that tracks several different vendors for prices of specific ammo (ammoseek.com)This didn't just happen to me it happened to many customers which caused the post from bass pro shops to be reported and flagged as advertisingI called bass pro shops and asked for all of my account information, email address, physical address, account payment information and everything about me be removedI was informed this would be done within hour of the callI still have an account, still have a pending order in the system, and this wasn't fixed at allI wanted all of my data erased from their system and they have not done this yetI do not accept their apology and still believe they are liars and promote advertisementYou cannot sell a product unless you possess the product which they do notThey cannot agree when these items will be in stockI will continue to put this on social media and show unsuspecting consumers of their unfair practices and dishonest advertising
Final Business Response /* (4000, 9, 2016/05/04) */
Our system has updated and we are taking backorders for the ammoWe are supposed to receive a shipment from the vendor this monthWe are still offering to honor the price and free ground shipping when stock is available
Final Consumer Response /* (4200, 11, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bass Pro Shops is essentially using the same excuse for POOR SERVICEAn example would be; pushing a hot dog cart yelling hot dogs for sale and when a patron hands me money I explain to them I am out of hot dogs and will get more in weeks, month or longer but will honor the same priceIn the mean time just wait here and I will get hot dogs back real soonIn this example it shows a reflection of how bad Bass Pro Shops business advertisement is and how it is wrongIts is blatant ADVERTISEMENT and while it continues there are more and more consumers that will fall prey to this unfair practicesI do not accept their resolution at all, hope they have an enormously low Revdex.com rating until this issue is resolved for me and many others customers that expect respect and truth
Initial Business Response /* (1000, 6, 2017/02/16) */
Good morning sir,
We received a complaint by mail for *** ***, ID ***This matter has been resolved, we refunded Mr*** $***
Please reach out if I may assist further
Thank you,
*** ***
General Manager
Bass
Pro Shops
Grapevine Texas
***
***
Initial Consumer Rebuttal /* (2000, 8, 2017/02/20) */
Merchant settled with me on 2/15/
Initial Business Response /* (1000, 5, 2015/12/04) */
We spoke with the customer and worked out the issueHe placed a new order today which was approved and is shipping
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Initial Business Response /* (1000, 14, 2015/09/16) */
We have received correspondence from Mr***'s attorney and are working with them at this timePlease let me know if you need anything further
Initial Consumer Rebuttal /* (3000, 16, 2015/09/18) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
Bass Pro only says they are in contact with my attorneyI sent my opinion of buying boat and motor but motor is actually to Revdex.com the da I realized wha had appended with m purchaseMy 1st response was to Revdex.com...It would be like you going to bu a Dodge and yeas later find ot the car is but motor is
Thanks
Final Business Response /* (4000, 26, 2015/10/13) */
We will provide a $gift card to the customer upon his signing a release of liability on the unitI will reach out to him
Final Consumer Response /* (2000, 28, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Bass Pro proposal because I cannot afford $in Attorney Fees to pursue a possible better resolutionIt has already cost me $for Attorney to send a letter to Bass Pro that was asking for an unreasonable resolution, a letter I saw, only after it was sent to BP and after they responded
Initial Business Response /* (1000, 5, 2016/01/08) */
It's Bass Pro Shops policy not to sell Black Powder for CannonsCustomer declared that the Black Powder was for a Cannon to General Manager and to BPS Compliance OfficerCustomer was informed by GM and Compliance Officer that we could sell
Black Powder for a muzzleloader if that was the stated use
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is 100% incorrect!
I did not state it was used for a cannonThe sales associate said "black powder is used for cannons and muzzle loaders" that's when I said I own bothThe sales guy then said we cant sell it to you knowing you have a cannon
Obviously the person responding to this does not know what their own policy states because I have a voicemail stating they can sell me black powder now knowing I own a muzzle loaderI want to see their policy (if they actually have one)
NOTE: ATF stated it is completely legal to won and fire a cannon using black powder
Final Business Response /* (4000, 9, 2016/01/13) */
It is Bass Pro Shops policy to not seblack powder for a cannonWe understand that our policy is different then that of the *** However, that is the position we have taken on cannonsWe will sell black powder to customers that declare it is for a muzzleloaderAny customers who would like to buy black powder for a muzzleloaders are welcome to come in and do so
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a copy of your policy
Final Consumer Response /* (2000, 9, 2015/10/21) */
Revdex.com Comment - The consumer contacted the Revdex.com and stated the complaint has been resolved to his satisfaction
Initial Business Response /* (1000, 10, 2016/12/28) */
We emailed the customer on 12/to see if she would like us to try to get the train from one of our retail locationsWe have not received a response yet
The store manager will contact this customer regarding the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I would like to see them discontinue these types of misleading sales
tactics in the future
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/17) */
We emailed the customer on 11/10/offering SKU *** (turkey fryer) for $We think is the fryer she wantedWe have not received a response yet
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I responded to the email that was sent to me and I am waiting for the company to respondI DID RESPOND TO THE COMPANY WITH IN HOURS OF RECEIVING THE EMAIL!
Final Business Response /* (4000, 14, 2015/12/01) */
I sent the customer a second email on 11/offering a turkey fryer (SKU XXXXXXX) for $The customer never responded to my second email
She requested in this complaint a $refund, but I have not found an order for a turkey fryer
Initial Business Response /* (1000, 6, 2017/03/31) */
We left a message for the customer letting him know he could purchase the shoes at the advertised priceHe placed the order with us today
Initial Consumer Rebuttal /* (2000, 8, 2017/03/31) */
I received a call from Bass Pro and they
offered to sell me the product for the advertised priceThey informed me this happens periodically through Yahoo! advertisingThe Customer Service rep was pleasant to deal with and I placed my orderGood customer service from Bass Pro!
Initial Business Response /* *** 10, 2015/12/18) */
Contact Name and Title: *** Heydn - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@basspro.com
Customer (*** ***) was contacted via email on 12/to inform him that we were interested in finding a resolution to his
concern/complaintAfter receiving his response on 12/16, additional follow up was done on 12/to inform him that upon receipt of returned goods, a full refund of his purchase would be madeA final resolution entry will be made upon completion of this transaction
Initial Business Response /* (1000, 5, 2016/12/16) */
We refunded his credit card $***, the only payment made on the order and will clear the balance of his pay plan
Initial Business Response /* (1000, 5, 2015/11/27) */
Our website may have been confusing at the time of the customer's orderA case of ammo contains individual boxes for $The customer ordered individual boxes at $eachWe refunded the customer for his order on 11/and let him
keep the boxes of ammo at no charge
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bass Pro Shops claims the website "may have been confusing", I called Bass Pro Shops and verified twice the SKU with Bass Pro Shops employeesOnce the day I ordered (Employee Don or Dave I forget the name) and the second time when the incorrect amount of ammunition was shipped to me ( Mycah, confirmed the SKU XXXXXXX and the price for rounds)The SKU, confirmed twice by Bass Pro Shops employees was for rounds of gashotgun ammunition @ per caseI ordered cases using this SKU XXXXXXX and paid Bass Pro Shops I received boxes (rounds per box) not the cases (rounds)I orderedIf the website was confusing, why did Bass Pro Shops remove the SKU but continue to sell this ammunition in round boxes? Why did Bass Pro Shops supervisor Robert first claim he could not find this SKU and said he did not know where the employees got this SKU, then offered to allow me to send the ammunition back when Bass Pro Shops never allows ammunition to be returned? Why did Robert then offer to refund my purchase price AND allow me to keep the ammunition? Bass Pro Shops clearly advertised this ammunition rounds @ a case confirmed by their own customer service representatives but then reneged on their advertised selling priceTheir deceptive selling practice should be punished by law and they should be forced to into sending me the items I ordered at the agreed on priceBass Pro Shops clearly committed fraud in this instance and broke the contract between me and them concerning this sale #XXXXX
Final Business Response /* (4000, 9, 2015/12/03) */
The order was for SKU XXXXXXX which is for an individual box of ammoA case of ammo has a different SKU number
If our website was confusing or incorrect at the time of the purchase, we do state at the bottom of each page "Descriptive, typographic, or photographic errors are subject to corrections" therefore, we have refunded the customer for the order
Complaint: ***
I am rejecting this response because: The offer was still valid for days after Christmas and in this day and age there are inventory management systems that stop accepting orders when stock is depletedThey generated an enormous amount of traffic and sales from this tactic and the whole thing reeks of deceptive advertisingThey should offer an acceptable substitute at the same price
Sincerely,
*** ***
We are not expecting to receive any of the scopes from the manufacturer so the order was canceledDue to a system problem we were not able to issue an immediate refundA new gift card for $is being mailed today on order ***If the customer would like to choose another scope, we can
apply the gift card towards the purchase. We have offered to ship a new scope day air if another one is chosen
Initial Business Response /* (1000, 5, 2015/12/30) */
We contacted the customer and let him know we can get him the reel he wantedWe have placed a new order with the manufacturer
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from
the business.)
I received a phone call from *** with a new order number for the fishing reelThe charge is currently pending/processing on my charge card so I assume the order has been placedIf I could receive an updated order status email it would be much appreciated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/07/11) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@Basspro.com
We have Contacted ***, *** for billing information
Attention: *** ***
***@Basspro.com
Initial Business Response /* (1000, 5, 2017/01/12) */
The store will contact the customer and resolve the issue with the overcharge
Initial Consumer Rebuttal /* (2000, 7, 2017/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it's fine
Initial Business Response /* (1000, 5, 2016/05/02) */
We responded to the customer with an apology that our stock had not updated on our website when he placed his orderHis credit card was never chargedWe let him know we will honor the price of the ammo and free ground shipping when stock is
availableWe have offered to contact him when we have stock if he is still interested
Initial Consumer Rebuttal /* (3000, 7, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***: Hi, my name is ***Thank you for letting me assist you today!
***: One moment please
** ***: ok
** ***: its there now thank you
***: You're welcomeIs there anything else that I can assist you with today ***
** ***: When I ordered this item it said it was in stock, not its saying it is not
***: Let me look at the order, one moment please
** ***: How is going to affect me getting the products in a timely manner?
***: Thank you for your patience
I'm sorry we are out of stock of the item and we aren't expecting backorders at this time so the item will be removed from your order and you won't be charged for itWe are expecting another
shipment of the item within a week or twoYou may reorder when it is restocked
** ***: I don't understand, so your going to cancel my order?
Courtney: Yes, the order will be cancelled because it's out of stock and can't be back orderedI apologize for any inconvenience this may have caused
** ***: isn't this advertisement?
** ***: Bass pro shops let me order this item, then when payment hits they tell me its not available?
***: No it's not advertisementOur web site isn't in live time so inventory isn't pulled until orders hit our system from onlineIf the item isn't available and can be backordered it will beIf it can't, the item is removed and you aren't charged for it
** ***: its not about refunding the money its about your website said you have this product, you yourself said it would be about two weeks, so instead your going to cancel my order and make me go through the process again, almost guarantee no free shipping or the
price of this item
** ***: this is bad business, i'm going to report this to the Revdex.com
** ***: when you do this to people that search daily for cheaper prices to save money and your business does this its low
***: I'm sincerely sorry the item is out of stock and unavailable right nowIt should be restocked shortlyIs there anything else that I can assist you with today TJ?
** ***: your order confirmation is written small that people don't even notice it, and it says your going to cancel my orderSo your confirmation of taking my money is your going to cancel my orderI will be posting this on many forums and social media in the hopes you stop doing this to customers from now onGoodby
***: Thank you for contacting Bass Pro ShopsI hope you have a great evening!
Live Assistance 5/1/16, 9:AM
This is the online chat transcript from Bass Pro Shops, it show the real problem of they advertise a product at a price, the only way to find out it you can get this item is to attempt to purchase it, give your payment to them and create an account to track the progressThen if they don't have it (as in my case specifically) they send you an email confirming your order, but in the small print it explains the order is canceledSo their advertising of items isn't close to being true or correct if they do not indeed have the product and aren't going to backorder the itemTheir email to me explains, which can be provided, details how the ammo isn't going to be backordered, the transcripts person tells me weeks, the email doesn't say that at allI find these prices on a live forum that tracks several different vendors for prices of specific ammo (ammoseek.com)This didn't just happen to me it happened to many customers which caused the post from bass pro shops to be reported and flagged as advertisingI called bass pro shops and asked for all of my account information, email address, physical address, account payment information and everything about me be removedI was informed this would be done within hour of the callI still have an account, still have a pending order in the system, and this wasn't fixed at allI wanted all of my data erased from their system and they have not done this yetI do not accept their apology and still believe they are liars and promote advertisementYou cannot sell a product unless you possess the product which they do notThey cannot agree when these items will be in stockI will continue to put this on social media and show unsuspecting consumers of their unfair practices and dishonest advertising
Final Business Response /* (4000, 9, 2016/05/04) */
Our system has updated and we are taking backorders for the ammoWe are supposed to receive a shipment from the vendor this monthWe are still offering to honor the price and free ground shipping when stock is available
Final Consumer Response /* (4200, 11, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bass Pro Shops is essentially using the same excuse for POOR SERVICEAn example would be; pushing a hot dog cart yelling hot dogs for sale and when a patron hands me money I explain to them I am out of hot dogs and will get more in weeks, month or longer but will honor the same priceIn the mean time just wait here and I will get hot dogs back real soonIn this example it shows a reflection of how bad Bass Pro Shops business advertisement is and how it is wrongIts is blatant ADVERTISEMENT and while it continues there are more and more consumers that will fall prey to this unfair practicesI do not accept their resolution at all, hope they have an enormously low Revdex.com rating until this issue is resolved for me and many others customers that expect respect and truth
Initial Business Response /* (1000, 6, 2017/02/16) */
Good morning sir,
We received a complaint by mail for *** ***, ID ***This matter has been resolved, we refunded Mr*** $***
Please reach out if I may assist further
Thank you,
*** ***
General Manager
Bass
Pro Shops
Grapevine Texas
***
***
Initial Consumer Rebuttal /* (2000, 8, 2017/02/20) */
Merchant settled with me on 2/15/
Initial Business Response /* (1000, 5, 2015/12/04) */
We spoke with the customer and worked out the issueHe placed a new order today which was approved and is shipping
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
Initial Business Response /* (1000, 14, 2015/09/16) */
We have received correspondence from Mr***'s attorney and are working with them at this timePlease let me know if you need anything further
Initial Consumer Rebuttal /* (3000, 16, 2015/09/18) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
Bass Pro only says they are in contact with my attorneyI sent my opinion of buying boat and motor but motor is actually to Revdex.com the da I realized wha had appended with m purchaseMy 1st response was to Revdex.com...It would be like you going to bu a Dodge and yeas later find ot the car is but motor is
Thanks
Final Business Response /* (4000, 26, 2015/10/13) */
We will provide a $gift card to the customer upon his signing a release of liability on the unitI will reach out to him
Final Consumer Response /* (2000, 28, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Bass Pro proposal because I cannot afford $in Attorney Fees to pursue a possible better resolutionIt has already cost me $for Attorney to send a letter to Bass Pro that was asking for an unreasonable resolution, a letter I saw, only after it was sent to BP and after they responded