Initial Business Response /* (1000, 5, 2016/07/27) */
We contacted Bank of America about the issueThey have contacted the customer and are working with him to resolved this
Initial Consumer Rebuttal /* (2000, 8, 2016/07/29) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
We are in receipt of Mr***'s complaint #*** regarding a *** *** *** *** ***. Our Customer Care associates have located one and contacted Mr*** regarding the purchase and the sale has been made accordingly. We will consider this file closed with your
office at this time
Initial Business Response /* (1000, 13, 2015/11/17) */
Initial Consumer Rebuttal /* (2000, 15, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I cannot read the businesses response to my complaint (nothing posted below the, "On November 10,
2015, the business provided the following information:." statement on this website, I can recap my experienceOn 11/10, I was contacted by Bass Pro's Customer Service team, following up on my original online chat session from the day of my order cancellationThe email contained our original dialog and a note explaining that the original boots were back in stock and that Bass Pro would fill my original order at the original price if I wanted to move forwardI contacted the CS agent and we completed the orderThe situation is slightly confusing, because I cannot tell if the follis linked to the Revdex.com process or simply a CS follthat was linked to the 10/10/chatRegardless, BassPro completed the original transaction and I'm satisfied with the results
Initial Business Response /* (1000, 9, 2016/03/03) */
Tracker Marine has spoken with Mr. [redacted] directly and his concerns have been addressed.
Initial Consumer Rebuttal /* (2000, 11, 2016/03/04) */
Final Consumer Response /* (2000, 6, 2015/10/02) */
Bass pro has made this right now. The last that helped me did a fantastic job please just close out this complaint.
Initial Business Response /* (1000, 5, 2017/01/03) */
January 3, 2017
Via Online Complaint System
Revdex.com Serving Southwest Missouri
2754 S. Campbell Avenue
Springfield, MO 65807
RE: [redacted] - #XXXXXX
Dear Revdex.com Serving Southwest Missouri:...
This is in response to the Revdex.com's electronic mail correspondence dated December 29, 2016 regarding the consumer complaint of [redacted] with regard to Bass Pro Shops. Bluegreen is responding on behalf of Bass Pro Shops.
Bluegreen's records indicate that Mr. [redacted] purchased a discounted vacation package on August 5, 2016.
In Mr. [redacted]'s correspondence to your office, he claims that in September 2016 he called to book a reservation using his vacation package and that he was assured that a reservation was secured for him for January 1 to January 4, 2017. Mr. [redacted] also claims that when he called in December 2016 he was told that he did not have a reservation.
Bluegreen regrets any misunderstanding regarding the status of the reservation that Mr. [redacted] attempted to make for January 2017 when he called in September 2016. We respectfully point out that, contrary to Mr. [redacted]'s assertion, our records do not indicate that Mr. [redacted] was advised in September 2016 that a reservation had been secured for him for January 1 to January 4, 2017.
Nevertheless, Bluegreen does desire to be responsive to Mr. [redacted]'s concerns and resolve this matter. Therefore, as a matter of customer satisfaction and not as an admission of any wrongdoing or liability, on December 29, 2016 we issued a full refund of the purchase price of the vacation package to the credit card Mr. [redacted] used at the time of purchase.
We attempted to reach Mr. [redacted] via telephone and left a voice mail message. We also followed up by sending an electronic mail correspondence to Mr. [redacted] advising him of the refund.
As a further goodwill gesture, we are allowing Mr. [redacted] to keep the $50.00 Bass Pro gift card that he received at the time of purchase.
Mr. [redacted] should allow approximately seven to ten business days for the refund to post to the credit card account.
Should you have any questions please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Bluegreen Corporation
Initial Business Response /* (1000, 28, 2016/01/27) */
We contacted the customer to let him know we are emailing a prepaid return label to return the gun case for exchange.
Initial Consumer Rebuttal /* (3000, 30, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
Bass Pro has chosen to ignore this issue over a month time with no response, the lack of care for customer satisfaction is terrible. Bass Pro sent me a Fed Ex label with no packaging to return this item. They are also not apologetic for their defective product damaging my gun barrel. I do not accept this response as it is not a resolution in any way, do the right thing and replace the case without a disruption to your customer.
Final Business Response /* (4000, 32, 2016/02/01) */
We are shipping a new gun case today on order 6406876 so the customer will have a box to return the defective case. A postage paid return label had already been sent. Once we receive the case, we can determine compensation for the scratches on his gun.
Initial Business Response /* (1000, 5, 2015/06/10) */
We received a shipment of these reels. I contacted customer and he still wanted them. We honored the sale price and processed the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please be aware they were not going to send my refund until I complained this is an unacceptable practice. If I receive the refund I am acceptable of this resolution
Sincerely,
[redacted]
Initial Business Response /* (1000, 28, 2015/12/11) */
The store has researched this customers claims and find no evidence of the return. We do not have a record - video or otherwise of the return.
Initial Consumer Rebuttal /* (3000, 30, 2015/12/14) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
This is such a lie. I have called their customer service in September, they admited that there is a video shows I was in the store to return the rod and reel. If they have can send me the video on that day, I can point it out.
Final Consumer Response /* (4200, 34, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. The receipt clearly states that all item can be return within 1 month, which I don't want to argue about this, because your staff has token my rod and reel on 8/27.
2. I have been calling your customer service department, I had also asked them to check with the video back to September they also confirm that the video shows I was returning the Rod and Reel. I guess with my number, you can check with phone call recording.
3. Check the system, I also have the conference number for you. I called the customer service three time, every time I was told to wait for retail administrator to call me back within 24 to 48 hours. But they never called me back. I understand the video won't go back that long, but if the problem can be solved during September, the video will stay and tell the truth. But now, what can I say? You can even check the "item Rod and Reel I returned" , the record must show it was sold twice.
Final Business Response /* (4000, 44, 2015/12/21) */
The customer has been sent a Gift Card
Bass Pro did not advertise the ice shelter on Facebook nor was it done to drive traffic to our site. The price was a mistake which occurred on Christmas Day when our general offices were closed. As soon as we found out, the shelter was removed from our website. Our vendor could not...
fulfill the orders as this is a seasonal item. Bass Pro has a disclaimer at the bottom of every page on our website stating "Descriptive, typographic or photographic errors are subject to corrections." Even though we have the disclaimer and could fill his order, we tried to help Mr. Corrigan by offering him a $100 gift card or taking $100 off another ice shelter. He refused both offers.Bass Pro feels we have done everything we can to resolve this situation.
Initial Business Response /* (1000, 5, 2015/12/02) */
I contacted Mr. [redacted] to discuss his complaint. I explained the price he viewed on our website was a Black Friday price available only our US stores.I also explained to him that our website pricing is in US dollars unless he visits the Canadian...
store specific page where the current circulars are in Canadian dollars. I apologized for the mis- communication and his experience in our store, he was happy with our resolution.
Initial Business Response /* (1000, 11, 2015/06/05) */
This customer has been taken care of. We have replaced the defective products and paid for his return shipping. Customer is happy with the results.
Initial Consumer Rebuttal /* (2000, 13, 2015/06/08) */
Basspro sent me some new shoes...
Initial Business Response /* (1000, 10, 2016/12/19) */
I will forward this on to the proper department and we will remove the name an address from the mailings.
Initial Business Response /* (1000, 5, 2016/05/23) */
I have reached out to the store, and they are going to contact this customer to resolve the issue.
Initial Business Response /* (1000, 5, 2016/07/27) */
We contacted Bank of America about the issueThey have contacted the customer and are working with him to resolved this
Initial Consumer Rebuttal /* (2000, 8, 2016/07/29) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
We are in receipt of Mr***'s complaint #*** regarding a *** *** *** *** ***. Our Customer Care associates have located one and contacted Mr*** regarding the purchase and the sale has been made accordingly. We will consider this file closed with your
office at this time
Initial Business Response /* (1000, 5, 2017/05/03) */
We will contact customer; please consider resolved
Initial Business Response /* (1000, 13, 2015/11/17) */
Initial Consumer Rebuttal /* (2000, 15, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I cannot read the businesses response to my complaint (nothing posted below the, "On November 10,
2015, the business provided the following information:." statement on this website, I can recap my experienceOn 11/10, I was contacted by Bass Pro's Customer Service team, following up on my original online chat session from the day of my order cancellationThe email contained our original dialog and a note explaining that the original boots were back in stock and that Bass Pro would fill my original order at the original price if I wanted to move forwardI contacted the CS agent and we completed the orderThe situation is slightly confusing, because I cannot tell if the follis linked to the Revdex.com process or simply a CS follthat was linked to the 10/10/chatRegardless, BassPro completed the original transaction and I'm satisfied with the results
Initial Business Response /* (1000, 5, 2016/09/19) */
We have addressed the issue with the customer, and the issue has been resolvedThank you
Initial Business Response /* (1000, 9, 2016/03/03) */
Tracker Marine has spoken with Mr. [redacted] directly and his concerns have been addressed.
Initial Consumer Rebuttal /* (2000, 11, 2016/03/04) */
Final Consumer Response /* (2000, 6, 2015/10/02) */
Bass pro has made this right now. The last that helped me did a fantastic job please just close out this complaint.
Mr. [redacted] was sent an email apologizing for the delivery delay. We added $20 to his reward account as our apology for the problem.
Initial Business Response /* (1000, 5, 2017/01/03) */
January 3, 2017
Via Online Complaint System
Revdex.com Serving Southwest Missouri
2754 S. Campbell Avenue
Springfield, MO 65807
RE: [redacted] - #XXXXXX
Dear Revdex.com Serving Southwest Missouri:...
This is in response to the Revdex.com's electronic mail correspondence dated December 29, 2016 regarding the consumer complaint of [redacted] with regard to Bass Pro Shops. Bluegreen is responding on behalf of Bass Pro Shops.
Bluegreen's records indicate that Mr. [redacted] purchased a discounted vacation package on August 5, 2016.
In Mr. [redacted]'s correspondence to your office, he claims that in September 2016 he called to book a reservation using his vacation package and that he was assured that a reservation was secured for him for January 1 to January 4, 2017. Mr. [redacted] also claims that when he called in December 2016 he was told that he did not have a reservation.
Bluegreen regrets any misunderstanding regarding the status of the reservation that Mr. [redacted] attempted to make for January 2017 when he called in September 2016. We respectfully point out that, contrary to Mr. [redacted]'s assertion, our records do not indicate that Mr. [redacted] was advised in September 2016 that a reservation had been secured for him for January 1 to January 4, 2017.
Nevertheless, Bluegreen does desire to be responsive to Mr. [redacted]'s concerns and resolve this matter. Therefore, as a matter of customer satisfaction and not as an admission of any wrongdoing or liability, on December 29, 2016 we issued a full refund of the purchase price of the vacation package to the credit card Mr. [redacted] used at the time of purchase.
We attempted to reach Mr. [redacted] via telephone and left a voice mail message. We also followed up by sending an electronic mail correspondence to Mr. [redacted] advising him of the refund.
As a further goodwill gesture, we are allowing Mr. [redacted] to keep the $50.00 Bass Pro gift card that he received at the time of purchase.
Mr. [redacted] should allow approximately seven to ten business days for the refund to post to the credit card account.
Should you have any questions please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
Bluegreen Corporation
Initial Business Response /* (1000, 5, 2017/04/05) */
We canceled the order and refunded his credit card today.
Initial Business Response /* (1000, 28, 2016/01/27) */
We contacted the customer to let him know we are emailing a prepaid return label to return the gun case for exchange.
Initial Consumer Rebuttal /* (3000, 30, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from...
the business.)
Bass Pro has chosen to ignore this issue over a month time with no response, the lack of care for customer satisfaction is terrible. Bass Pro sent me a Fed Ex label with no packaging to return this item. They are also not apologetic for their defective product damaging my gun barrel. I do not accept this response as it is not a resolution in any way, do the right thing and replace the case without a disruption to your customer.
Final Business Response /* (4000, 32, 2016/02/01) */
We are shipping a new gun case today on order 6406876 so the customer will have a box to return the defective case. A postage paid return label had already been sent. Once we receive the case, we can determine compensation for the scratches on his gun.
Initial Business Response /* (1000, 5, 2015/06/10) */
We received a shipment of these reels. I contacted customer and he still wanted them. We honored the sale price and processed the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please be aware they were not going to send my refund until I complained this is an unacceptable practice. If I receive the refund I am acceptable of this resolution
Sincerely,
[redacted]
Initial Business Response /* (1000, 28, 2015/12/11) */
The store has researched this customers claims and find no evidence of the return. We do not have a record - video or otherwise of the return.
Initial Consumer Rebuttal /* (3000, 30, 2015/12/14) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
This is such a lie. I have called their customer service in September, they admited that there is a video shows I was in the store to return the rod and reel. If they have can send me the video on that day, I can point it out.
Final Consumer Response /* (4200, 34, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. The receipt clearly states that all item can be return within 1 month, which I don't want to argue about this, because your staff has token my rod and reel on 8/27.
2. I have been calling your customer service department, I had also asked them to check with the video back to September they also confirm that the video shows I was returning the Rod and Reel. I guess with my number, you can check with phone call recording.
3. Check the system, I also have the conference number for you. I called the customer service three time, every time I was told to wait for retail administrator to call me back within 24 to 48 hours. But they never called me back. I understand the video won't go back that long, but if the problem can be solved during September, the video will stay and tell the truth. But now, what can I say? You can even check the "item Rod and Reel I returned" , the record must show it was sold twice.
Final Business Response /* (4000, 44, 2015/12/21) */
The customer has been sent a Gift Card
Bass Pro did not advertise the ice shelter on Facebook nor was it done to drive traffic to our site. The price was a mistake which occurred on Christmas Day when our general offices were closed. As soon as we found out, the shelter was removed from our website. Our vendor could not...
fulfill the orders as this is a seasonal item. Bass Pro has a disclaimer at the bottom of every page on our website stating "Descriptive, typographic or photographic errors are subject to corrections." Even though we have the disclaimer and could fill his order, we tried to help Mr. Corrigan by offering him a $100 gift card or taking $100 off another ice shelter. He refused both offers.Bass Pro feels we have done everything we can to resolve this situation.
Initial Business Response /* (1000, 5, 2015/12/02) */
I contacted Mr. [redacted] to discuss his complaint. I explained the price he viewed on our website was a Black Friday price available only our US stores.I also explained to him that our website pricing is in US dollars unless he visits the Canadian...
store specific page where the current circulars are in Canadian dollars. I apologized for the mis- communication and his experience in our store, he was happy with our resolution.
Initial Business Response /* (1000, 11, 2015/06/05) */
This customer has been taken care of. We have replaced the defective products and paid for his return shipping. Customer is happy with the results.
Initial Consumer Rebuttal /* (2000, 13, 2015/06/08) */
Basspro sent me some new shoes...
please close the case.
Initial Business Response /* (4000, 7, 2017/01/06) */
The customer has been refunded. Please consider this resolved.
Initial Business Response /* (1000, 10, 2016/12/19) */
I will forward this on to the proper department and we will remove the name an address from the mailings.
Initial Business Response /* (1000, 5, 2016/05/23) */
I have reached out to the store, and they are going to contact this customer to resolve the issue.