Initial Business Response /* (1000, 5, 2015/12/30) */
We were able to acquire the original scope the customer requested. I contacted the customer and let him know it will take a few days for us to receive the scope and ship it to him.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
Bass Pro was able to locate the item that I ordered and will be shipping it to me for the sale price that I originally received. Quick response. Thank you.
Initial Business Response /* (1000, 5, 2016/10/13) */
The customer's information will be removed from our mailing lists.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Removal of my name fron Basspro lists is...
Initial Business Response /* (1000, 5, 2016/07/18) */
I emailed the customer to let him know that tracking shows both packages will be delivered within the 5-7 business day time frame. One is scheduled for delivery today and the other is scheduled for delivery on 7/21 so both packages should arrive...
prior to his vacation.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your responset! I am still having delivery issues though. When we ordered, we were clear that no one eqould be there at our vacation house until the 19th so when the arrows were delivered on the 18th I see that usps now says it's undeliverable and sending them back. Can you help me resolve this? Looks like the bow should come ok. Fingers crossed
Final Business Response /* (4000, 9, 2016/07/20) */
Tracking information shows the arrows were not delivered until 7/20. The bow is scheduled for delivery on 7/21.
During the order, there was no mention that no one would be at the address until 7/19. The concern was for the order to arrive before 7/23 or 7/24.
Final Consumer Response /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2015/06/25) */
This issue has been resolved to the customers satisfaction. Thank you.
[redacted]
Bass Pro Shops
Mgr. Direct Marketing Customer Service
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 11, 2015/06/30) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Bass Pro headquarters contacted me and reconciled the situation. I will remain a loyal customer and write this off as a fluke. Thank you Bass Pro.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2017/06/26) */
We have contacted Mr. [redacted]'s selling dealer who stated that he has spoken with Mr. [redacted] several times today and Mr. [redacted]'s concerns are being resolved.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/26) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
I would like my $4,000 gift card for the trouble that Bass Pro Shop and Tracker Boat Marine has caused me and my family. I want confirmation that I will receive the gift card in that amount.
Final Business Response /* (4000, 9, 2017/06/28) */
We have once again reached out to Mr. [redacted]'s dealership to get a timeline of events. They stated: Mr. [redacted] was in on 5/11/2017 and they wrote him a quote for a Tahoe 400TF Serial #[redacted]. At that time, they took a deposit to hold the boat as Mr. [redacted] was refinancing his home as this would be his method of payment. Mr. [redacted] and the Business Assistant were in weekly contact as Mr. [redacted] was waiting for the refinancing to be completed. Delivery was delayed until he obtained the funds from his bank to pay for the boat package in full. On Friday 6/23/2017, Mr. [redacted] provided the dealership a cashiers check for the remaining balance. He was then scheduled to pick up his boat on 6/28/2017, one day prior to his family camping trip. The part that was needed for Mr. [redacted]'s boat was delivered to the dealership on 6/27/17. Since the part was received before the 6/28/17 delivery date, there was no delivery delay due to the part. Tracker Marine/Bass Pro will not be doubling the amount of the promotional gift card.
Initial Business Response /* (1000, 5, 2016/06/02) */
Called customer and sent a gift card for his shipping charges and replacing the two items with damaged packaging on order XXXXXXX.
Initial Business Response /* (1000, 5, 2016/10/12) */
Customer will drop off reel at return location in Canada who will forward to our return address in Missouri. Once received in Missouri, we can exchange his new reel for another reel.
Initial Business Response /* (1000, 5, 2015/12/30) */
We were able to acquire the original scope the customer requested. I contacted the customer and let him know it will take a few days for us to receive the scope and ship it to him.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
Bass Pro was able to locate the item that I ordered and will be shipping it to me for the sale price that I originally received. Quick response. Thank you.
Initial Business Response /* (1000, 5, 2016/10/13) */
The customer's information will be removed from our mailing lists.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Removal of my name fron Basspro lists is...
acceptable to me
Initial Business Response /* (1000, 5, 2016/07/18) */
I emailed the customer to let him know that tracking shows both packages will be delivered within the 5-7 business day time frame. One is scheduled for delivery today and the other is scheduled for delivery on 7/21 so both packages should arrive...
prior to his vacation.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your responset! I am still having delivery issues though. When we ordered, we were clear that no one eqould be there at our vacation house until the 19th so when the arrows were delivered on the 18th I see that usps now says it's undeliverable and sending them back. Can you help me resolve this? Looks like the bow should come ok. Fingers crossed
Final Business Response /* (4000, 9, 2016/07/20) */
Tracking information shows the arrows were not delivered until 7/20. The bow is scheduled for delivery on 7/21.
During the order, there was no mention that no one would be at the address until 7/19. The concern was for the order to arrive before 7/23 or 7/24.
Final Consumer Response /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2015/06/25) */
This issue has been resolved to the customers satisfaction. Thank you.
[redacted]
Bass Pro Shops
Mgr. Direct Marketing Customer Service
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 11, 2015/06/30) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Bass Pro headquarters contacted me and reconciled the situation. I will remain a loyal customer and write this off as a fluke. Thank you Bass Pro.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2017/06/26) */
We have contacted Mr. [redacted]'s selling dealer who stated that he has spoken with Mr. [redacted] several times today and Mr. [redacted]'s concerns are being resolved.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/26) */
(The consumer indicated he/she...
DID NOT accept the response from the business.)
I would like my $4,000 gift card for the trouble that Bass Pro Shop and Tracker Boat Marine has caused me and my family. I want confirmation that I will receive the gift card in that amount.
Final Business Response /* (4000, 9, 2017/06/28) */
We have once again reached out to Mr. [redacted]'s dealership to get a timeline of events. They stated: Mr. [redacted] was in on 5/11/2017 and they wrote him a quote for a Tahoe 400TF Serial #[redacted]. At that time, they took a deposit to hold the boat as Mr. [redacted] was refinancing his home as this would be his method of payment. Mr. [redacted] and the Business Assistant were in weekly contact as Mr. [redacted] was waiting for the refinancing to be completed. Delivery was delayed until he obtained the funds from his bank to pay for the boat package in full. On Friday 6/23/2017, Mr. [redacted] provided the dealership a cashiers check for the remaining balance. He was then scheduled to pick up his boat on 6/28/2017, one day prior to his family camping trip. The part that was needed for Mr. [redacted]'s boat was delivered to the dealership on 6/27/17. Since the part was received before the 6/28/17 delivery date, there was no delivery delay due to the part. Tracker Marine/Bass Pro will not be doubling the amount of the promotional gift card.
Initial Business Response /* (1000, 5, 2016/06/02) */
Called customer and sent a gift card for his shipping charges and replacing the two items with damaged packaging on order XXXXXXX.
We contacted the customer and agreed on a solution.
We apologize for Mr. [redacted]'s concern. Mr. [redacted] will be contacted by an associate.
Initial Business Response /* (1000, 5, 2016/10/12) */
Customer will drop off reel at return location in Canada who will forward to our return address in Missouri. Once received in Missouri, we can exchange his new reel for another reel.