Control X Keto Reviews (%countItem)
Control X Keto Rating
Address: 1510 Stickney Point Rd STE 406, Sarasota, Florida, United States, 34231-3718
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I was able to just speak with Sandra (agent number 004) and she processed my return over the phone for Spark Keto which I never subscribed to and gave me a return authorization code to send the product back to the address on my shipping label: ***
Here's to hoping they refund my money!
We have not received your return yet, but believe you will return both bottles, therefore we have fully refunded your account today!
Thank you
Customer Service
Cancel subscription, cant reach company would like refund and cancel subscription My name
My name is *** I tried numerous times to contact Control x keto address *** Lakewood Ranch Florida 3420 . I wanted to cancel my subscription which I never wanted I just wanted 1 bottle for trial ,then today July 21,2020 I received a other bottle at The price of $79.95 which I want refunded I will send the bottle back my order # *** SHIP DATE 7/15/2020. I tried numerous ways of getting in touch with the company but it seems impossible PLEASE HELP ME RESOLVE THIS PROBLEM.. I JUST WANT TO CANCEL ANY SUBSCRIPTIONS I DID NOT WANT AND GET A REFUND FOR THE SECOND BOTTLE I JUST RECIEVED OF $79.95. THANK YOU ,***@comcast.net
I would like a refund for a subscription I never agreed to I agreed to 1 BOTTLE for trial, they sent me another bottle for 79.95 on 7/15/2020 My order number is *** I TRIED NUMEROUS TIMES AND WAYS TO CONTACT THE COMPANY NO RESPONSE FROM ANY OF THEM.THANK YOU ,***. Email ***@comcast.net
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $79.95 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today,7-23-2020 , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I can not get a refund.The supplement made me ill. I cant find out how to cancel my order! There are numbers and addresses given that can't help me!
My order # s are *** And. XXXXXFA6BF. I paid using a debit card. 69.95 plus 4.99 shipping. And 79.95 plus 4.95 shipping. The address is Control X Keto. 8429 Lorraine Rd. #417. Lakewood Ranch, Fl 34202. The last date was 7/11/2020
I just want them to stop sending the product and tell me how to ship latest product received back and get a refund
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because *** satisfaction is very important to us, we have refunded Ms. a total amount of $ 224.84. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for taking action and helping me. I've closed my bank account. I am requesting that a check is made out to me as I will never give said company my account information again. My address is *** Machias Maine 04654
They advertise on facebook that you sign up for a trial wit no further purchase required. Then they ship packages without authorization. Then they refuse to back the charges off your credit card. they have charged my card over $300 without authorization. I have called and officially canceled any memberships they say I have.
Product_Or_Service: Keto Trial Samples
Billing Adjustment I have called my credit card and disputed all charges. They are a fake company.
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $309.74 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Thank you
Customer Service
This is a scam. They charge you an initial fee for the supplements and then automatically enroll you in automatic deductions for for triple the price of the pills. When you try to contact them they say that they stop payment deductions and that is also not true. when you call the number they don't respond. No one contacts you again. They are just taking advantage of people and stealing their money.
After reviewing your complaint, we did check our records and see that you spoke with someone on July 17th, we have refunded 69.95 to your account and all subscriptions were cancelled.
I did speak to a customer service representative and after a few calls from her that she needed to confirm information that I provided I was sent a refund. However I had to pay for the return of the pills which cost me 11.00 which they were not reimbursing me. Which I don't think that was correct.
We have refunded an additional 11.00 to your account to cover your shipping also.
Thank you
Customer Service
Although I am satisfied with the refund of my shipment cost. The entire experience wasn't a very good one. I felt that I was taken advantage of as a consumer..
I ordered and received the product. However, I want to cancel my subscription but the customer service number does not work. Need refund.
On July 7,2020 I ordered 2bottles of Gravitas Keto for shipping charge of $9.94 on Visa. Order # ***
I saw that they processed 1 bottle Keto and 1 bottle Gravitas Garcinia . I contacted them right away to cancel the Gravitas Garcinia with no response. So then emailed that I wanted to cancel subscription. Response was to wait until I receive the product, which was already shipped, and then contact them. Received order on July 13, 2020 and contacted ControlX . They sent the customer service number 888-326-2809, which I called twice with only a recording responding and leave a message. No response from ControlX.
The email came from Kaitlyn B., Customer Support Specialist . I just want to cancel the subscription, with no future charges , and refund $9.94. I do not want to use the product, and will send bottles back(unopened) when refund and cancellation is complete.
I would like a refund and a cancellation confirmation and to not receive any more ControlX products.
After reviewing the complaint from Ms *** , we are sorry customer service was not able to get back to you as soon as possible. We have refunded the 9.94 on your order you placed for the trial bottles of garcinia, you may keep the products and we have cancelled any future orders.
Thank you
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to the business . The refund and cancellation of the subscription is what I wanted. As long as this agreement is completed I am satisfied. If it is not completed, I will have the case reopened.
Received Flash Keto and billed $85.90 and did not even order it. Want a refund and would be glad to send back. Immediately
few months took advantage of free offer of flash keto and got stuck with extra bottle of something else tacked on to order and had to pay extra for that. I paid it but never ordered again and did not see anything about auto reorder. Now I received a bottle of flash keto that I did not order and billing says $85.90. I did not order this and will stop any charges to me or will not pay this bill. Refund or stop payment. Very unhappy and I see there are other people that have had the same thing happen. You better get your *** straight or you will be going to jail.
Refund and no one will answer the phone number on the bottle. Once disconnected and once just sent to voice mail.
I received an email as to cancellation of my orders and I'm sure that was because I cancelled the bank account so they could not draw any money.
After reviewing *** 's complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because *** satisfaction is very important to us, we would refund Ms. but she has already charged back the 84.90 and the 79.95 to her bank account. In addition, we would like to confirm that her account with us was cancelled on 8-6 and also charged back on that date, therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
They sent product I did not order and charged me for it. They will not answer calls to get refund or stop any future shipments.
Purchase date. 6/20/2020c complaint date 7/7/2020. Order number ***. Charge was supposed to be $4.95, charged &9.94. Will not answer call to get refund and to make sure no other shipments are made. Payment method was with credit card. Called their number twice before contacting you. What do I do?
I am seeking a full refund, I will be glad to send back. And make sure no future shipments are made to me.
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $9.94 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I received an order on 7/3/20 by USPS, that I didn't order. I want to return this order & stop charges to my credit card. I can't find any contact inf
I received an order on 7/3/20 by USPS, that I didn't order. I want to return this order & stop charges to my credit card. I can't find any contact info.
To return the order of products I didn't order. Stop credit card charges.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. We offer a trial period for our products, where we allow our customers to try our full 30 day supply for only the cost of shipping and handling for a limited time of 14 days. Once the trial period expires, if not cancelled, you are billed the retail price of the product you received. We do not offer sample sizes. The reason we send a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our subscription was created to allow our customers to continue seeing results after the first products they received run out.
Upon reviewing Ms. account, it looks like she purchased her Flash Keto trial on 5/12/2020 - and once the trial period ended, Ms. card was billed the retail price of the products she received. According to our records Ms. has never reached out to our Customer Service Department. We have cancelled Ms. account. Unfortunately, Ms. is outside the 30 days to return these products. We Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
Single purchase created an ongoing charge to credit card
4/29 purchased a sample for $4.95 from Control X Keto, 1510 Stickney Point Rd, Suite 406, Sarasota, FL 34231, Order *** Sparks Keto was the sample product purchased. There was no paperwork with product other than mailing info with the above on it. This was a one time purchase with NO commitment beyond this and I was diligent prior to purchase to ensure this was the case. On May 13th another charge was made against my credit card for $79.95. I attempted to reach them with the only contact information provided, a phone number on my credit card charge on 844-529-7294 and it was not a working number. Discover Card has attempted to clear up this matter and have also not been able to reach the distributor.
I would like the distributor to STOP charging my credit card and refund the $79.95 that was never authorized.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. We offer a trial period for our products, where we allow our customers to try our full 30 day supply for only the cost of shipping and handling for a limited time of 14 days. Once the trial period expires, if not cancelled, you are billed the retail price of the product you received. We do not offer sample sizes. The reason we send a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our subscription was created to allow our customers to continue seeing results after the first products they received run out.
Upon reviewing Ms. account, it looks like she purchased her Spark Keto trial on 4/29/2020 - and once the trial period ended, Ms. card was billed the retail price of the products she received. According to our records Ms. has never reached out to our Customer Service Department. We have cancelled Ms. account. Unfortunately, Ms. is outside the 30 days to return these products. We Customer service is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best service and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
The purchase site did not provide information concerning an ongoing purchase contract. Also, the phone number listed on credit card purchase did not work, so contact to undo the second charge was not an option.
It has been canceled and though I don't like their business tactics, it is over and I've paid the price and learned a lesson about doing business online, particularly trial offers that appear to have no strings.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. We offer a trial period for our products, where we allow our customers to try our full 30 day supply for only the cost of shipping and handling for a limited time of 14 days. Once the trial period expires, if not cancelled, you are billed the retail price of the product you received. We do not offer sample sizes. The reason we send a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our subscription was created to allow our customers to continue seeing results after the first products they received run out.
Upon reviewing Ms. account, it looks like she purchased her Spark Keto trial on 4/29/2020 - and once the trial period ended, Ms. card was billed the retail price of the products she received. According to our records Ms. has never reached out to our *** Department. We have cancelled Ms. account. Unfortunately, Ms. is outside the 30 days to return these products. We *** is very important to us and we understand the inconvenience this may have caused. We are committed to providing our customers with the best *** and apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
*** support
(The consumer indicated he/she DID NOT accept the response from the business.)
The purchase site did not provide information concerning an ongoing purchase contract. Also, the phone number listed on credit card purchase did not work, so contact to undo the second charge was not an option.
It has been canceled and though I don't like their business tactics, it is over and I've paid the price and learned a lesson about doing business online, particularly trial offers that appear to have no strings.
I admit to ordering but I want to cancel but the phone number isn't working.
I admit to ordering but I want to cancel and can't find a way to do that. I hesitate to return the item because I don't know if I will get a refund. It is a conundrum.
I want to cancel. I want no further charges to my account
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 69.95. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I signed up for a free bottle of keto pills just pay 4.95 S&H, they sent another bottle of pills took approx 90.00.Unauthorized. need refund
Mastercard debit southwest Georgia Bank Moultrie, GA 31768. I authorized 4.95 shipping and handling ONLY. 5/19/20. I just received a bottle thru mail, called my bank and almost 90.00 had been taken out as payment for these so called keto pills that do NOT WORK. This account is a joint account with my disabled husband. I had credit card disabled so no more $$$ could be removed. I called company who conviently could not find any information on my account? Said they'd call me back within 24 hrs.? I explained I was going to file a complaint with Revdex.com reguardless.
I want a refund!
We have tried to locate the name of this customer in our system, we cannot find it under the name (***) or her phone number this complaint was filed under. Could this have been ordered under someone else's name? Can a copy of the packing slip be sent to us via upload here so we can see how it was ordered? We would like to resolve this if possible.
Thank you
Customer Service
(The consumer indicated he/she DID NOT accept the response from the business.)
I could have used my entire name *** or my husband's card ***? Both cards numbers have since been changed. This was a scam to get $$. I was told they couldn't find anything when I called them...convenient response I have photos of my bank statement where they took $$ out of my account and I have photo of actual product in package still with label.
We were able to find Ms *** order under another company name, Flash Keto is the product she ordered, this complaint was filed under Control X. We were able to send to their CS dept for a full refund. she has been fully refunded today and all orders cancelled. Credit to the following:
2452 Success Approval AVS: Y XXXXXXXXXX -$84.90
2452 Success Approval AVS: Y XXXXXXXXXX -$79.95
Thank you
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
yes my daughter ordered a free order, one time only but they keep taking money I have tried on two deffient times to stop but they will not ,they have
took almost 1000 dollars out of my account.
my daughter ordered a one time buy, last august but these people keep taking money every 2 months, i have contracted them to stop but they keep taking money out of my account. i wanted it stopped now and a refund of over 800 dollars.
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have called Ms. and she agreed to a total amount of $316.98 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Company advertised free 30 day supply for paying shipping then within 2 weeks charged $79.00 and 69.00 on my credit card.
Ordered 5/26/20 Account 9f0aXXXXXX X bottles with 30 pills each bottle. paid 495 each for shipping and now 79.00 and 69.00 not authorized. Advertisement is on facebook under Control X Keto.
I want the company to refund the $79.00 and $69.00 to credit card. I have been able to read them by email or phone. I called one number , they first hung up and then when I got someone he said if I went to Walgreens and got a debit card they would refund me SCammmm.
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because *** satisfaction is very important to us, we would like to offer a refund but a transaction charge back occurred. for a total amount of $149.90 already with her bank. In addition, we would like to confirm that her account with us was cancelled to 6-7-2020 , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Mastercard *** Success 00 - APPROVED CHARGED BACK
We would still be willing to refund if chargeback is removed.
Thank you
Customer Service
Would like full reimbursement from shady sales practices and shipping product too late to cancel.
Was not given indication that I'd be enrolled in a monthly charge, thought it was a trial only, very deceptive. They provide little information or hide it from potential clients. Even contacting them is an extreme challenge.
I was charged for two months of product at full price. I Did not receive the May product at all, June product showed up after two monthly charges had already taken place. Company says they can only refund June, I want both months refunded which is over $300. Had I gotten the May product I would have known to stop this scam then. I have no order # for May because I never received it, my June order ***
This company's practices are misleading and unethical, and it needs to stop.
I want everything but the initial 14 day trial, returned to my credit card or to me. This should be a little over $300 back to my account.
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $309.74 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled June 16th when she called in, therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the response pending the actual stated refund to our account transpires.
ordered 1 item for 9.99
not even 2weeks later bill my card
for 79.99 1 day later billed it for
69.99. called number there saying wrong place I
I've been given 3 numbers not one
will ans. they have taken me for 140.
I did get my 1 bottle. but scammed for the rest.very upset
I want a refund and all my info deleted
Sorry for the delay in response. After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $309.74 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today,7-10-2020 , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I have left messages at
Different phone numbers. I sent the product back to the Stickney road address the week before last. I WANT MY MONEY back
May 2020 purchase. Paid $84.90 for their product. Called them and a man told me to send product back to get refund. I did that the week before last. I have tried to contact them to no avail. I want money returned. I told them I wasn't playing and I would contact authorities. As of today my credit card has not been credited. I have learned my lesson. Please help getting my money back
I want my money now
After sending this message to you, I actually received a phone call within 5 minutes. Everything has been
Offered a 14 day trial. However, the product arrived on 05/28/20 and I was charged on 06/03/20.Refund was denied due to mail delay.
This 14 day trial was not given. I called to explain that the product did not arrive in a timely manner to take advantage of the 14 days. I requested a refund and was told that it was the mail carrier's fault and not responsibility of the company. Delivery of their product should not be blamed on the USPS and consideration for the delay should have been addressed. However, they offered me 70% when I wanted the full amount refunded. The customer service rep stated that if she gave me a full refund it would reflect badly on her. This is not good customer service when I am telling her that false advertisement is for 14 days should start when product is received.Poor customer service and company response especially during this time with the COVED-19 and delivery delays can be expected. I am sure that they receive notice from the postal service when the product is received
Although the company refunded me 70% I am seeking a full refund because it is not my fault that the product was not delivered in a timely manner for the trial offer. I was charged $79.99 with a 70% refund I am asking for the $23.99 that I am apparently having to pay for the delivery delay which I feel is not anything I could control.
After reviewing Ms ***'s complaint, we did refund her 70% but we see that she did not receive her product in a timely manner and have refunded her in full $ 23.99, we are sorry for the inconvenience this may have caused.
Thank you
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
When I received the trial subscription I returned it the same week with instructions to cancel my subscription. They charge my account again for 84.90
I received product from Control x keto around 5/10/20. I returned product on 5/12/20 with instructions to cancel my subscription. On May 18th they charge my credit card 84.90. I want my money returned to my account.
I want my 84.90 back plus shipping charges for returning product.
After reviewing Ms *** complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 164.79. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled 5-22-2020 , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I purchased a trial order of keto pills. I specifically reviewed add. Typical no further commitment necessary,. Only purchasing trial, etc. Satisfaction guaranteed, etc. Am now being billed for $229.95 for future subscription. Gave contacted company, they have cancelled subscription but are still billing me and refuse to reverse charged. Have filed dispute with my bank. Am waiting for response.
Product_Or_Service: Luxell keto
Other (requires explanation) I want charges reversed, stopped refunded immediately
After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 239.79. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 5/27/2020 therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.