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Control X Keto

1510 Stickney Point Rd STE 406, Sarasota, Florida, United States, 34231-3718

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Control X Keto Reviews (%countItem)

They scammed me and took over 300.00 from me!! My bank won't refund me I have to get it from the company! I have tried contacting them phone is disconnected and emails never get answered. I want my money BACK now!! Help me figure out how!!

Unlawfully withdrew money from my bank account and then cancelled my order but I saw nothing and had to cancel my bank card.
I sent in a request for a free sample and I paid the shipping cost. You sent me a shipping receipt and I never received the product. You then withdrew unlawfully without authorization to transactions from my bank account one at $169 and one for $179. And then I never received a thing still. You stole approximately $400 from my bank account and never saw anything and never got even a response other than to cancel my order.

Desired Outcome

I want a full refund of 179.95 and 169.95

Control X Keto Response • Jun 08, 2020

After reviewing Ms *** complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. After reviewing Ms *** 's complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $159.84 . Which is the total amount charged 69.95 + 79.95 + 4.95+ 4.99 for the total refunded of 159.84. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 5/29/2020 , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. a total amount of $ . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • Jun 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

I cancelled my subscription and I'm still getting charged up to $84. I want to cancel the subscription and get my money back!
I was sent two bottles from this company that I did not order and was charged over $100 on my card. One bottle was $84.90 and the second bottle was $74.94.

Desired Outcome

I want a refund on the bottles that was sent to me and I want to completely cancel the subscription. I don't want to be sent or charged any more product ever again!

Control X Keto Response • Jun 11, 2020

After reviewing Ms/Mr ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms/Mr.Huggin's a total amount of $159.84 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled 5-27 , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Would have left no stars if I could. product sub par and they did a reorder without my knowledge. Tried to call the number on my bank statement but is disconnected then called the number on the Spark keto bottle and that company says they have nothing to do with the Spark keto amazing

This company has billed my account twice for production I never recievved or ordered. No phone number to call or dispute. Want my money returned
05/23/2020 10:17 and again 5/23/2020 @12:01 the first amount was74.94 and the second amount was 84.90. I have not ordered or received product from this company.

Desired Outcome

Full refund and stop fraudulent used of my account

Control X Keto Response • Jun 10, 2020

To whom it may concern,
We would like to first apologize for our late response. After reviewing Ms. ***'s complaint, we were not able to locate an account using any of the information provided. We would recommend she contact her bank to locate the source of any transaction(s) on her account. We also want to apologize for the inconvenience this may have caused.

Sincerely,
Customer Support

Unauthorized withdrawal from bank account
I will not give my account information

Desired Outcome

Discontinue withdrawals from account

Control X Keto Response • May 26, 2020

After reviewing Ms *** ( Woodruff's) complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have already refunded Ms. Woodruff a total amount of $ 84.90 on May 21st when she called in. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled May 21st, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Keto offers a money back two-week trial Now they won't give me my money back
They offer a free two-week trial. What I didn't know was they start the two week trial from the date of the order my order date was April 20, 2020 I did not receive the order until May 6, 2020. I tried the product and it made my heart race. So I know it is not healthy for me to take it. I contacted the company on May 9, 2020 via email. I canceled the subscription. I asked to be reimbursed they withdrew a sum of $69.95 on May 7, 2020 and then another sum of $79.95 on May 6, 2020. I wanted to be reimbursed for both amounts. They responded to my email and said I would need to call a phone number to talk about the reimbursement. When I talk to the representative he said they would not reimburse me the money because I had exceeded the two week free trial. By the time I receive the product the free trial was already expired because they started from the date of order. So realistically it's not a free trial because you don't get a chance to try the product before the end of the trial date because they don't send it to you right away. My order number is 1CXXXXXF24. The customer service person also told me the only way I could get a refund is by returning the unopened bottles of the product. But I tried the product that's when I found out that it made my heart race and so now they won't give me my money back. They are actually being deceptive by not sending you the product before the two week trial is over. I hope you can help me with this or at least prevent other people from falling into this trap. Thank you.

Desired Outcome

I would like to be refunded the money that they took out of my checking account. There was two separate charges one for $79.95 on May 6 and the other one for $69.95 on May 7.

Control X Keto Response • May 19, 2020

After reviewing Ms *** complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $149.90. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on May 9th , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

I ordered the free bottle of Keto for weight loss. I was charged for the free sample and placed on a monthly order for the cost of 89.99 per bottle.
My Dr. informed me that with my underlying issues I shouldn't be taking this product. I have informed my credit card company not to pay any more charges from this company. I hope this issue can be resolved ASAP. Thank You for your time.

Desired Outcome

I would like to get all my money back from this company. I had 2 charges of 89.99 put on my credit card.

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $169.80 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today,May 19th , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 19, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded both bottles of their product to my credit card. I will return the product tomorrow May 20,2020. I would like to say Thank You to the customer service department. Again Thank You for your time and understanding. ***.

Tried Spark Keto once, did not like, never reordered. Now I may be on an autoship program. I do not want this. cannot reach via phone.
received bottle of Spark Keto. I did not order this. I tried it once before but did not like, never reordered. Now I get another bottle in the mail. Tried calling with no luck. Want to send unopened bottle back for refund, but do not want to send back if no one responds. I want my $84.90 back from order #

Desired Outcome

refund of $84.90 charged, and Taken off auto ship that I did not agree to.

Control X Keto Response • May 19, 2020

After reviewing Mr *** 's complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Mr. a total amount of $ 84.90 as requested. Please allow 3-5 business days for this refund to process on to his bank account. In addition, we would like to confirm that his account with us was cancelled today, , therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • Jun 09, 2020

AFTER cancelling my account with Spark Keto, two days later, I get another bottle in the mail. Wanting refund for this.
I had already contacted the Revdex.com about Spark Keto and my request to cancel my account. Spark did cancel and gave refund. Two days later, another package from Spark Keto arrives at my residence. I have sent four emails and one phone message requesting an RMA number with no response. Please help me get my money back. The order number is: EXXXXXXXDE. Thank you.

***

price of $74.94, billed to my credit card, to be refunded.

Control X Keto Response • Jun 11, 2020

We've just received this complaint, We are so sorry for the confusion, it looks like Mr *** was already charged, and the product had shipped at the same time of us refunding his other order. Everything was cancelled but that product already shipped, he can keep the product and we have refunded Mr. in full.

Thank you, and again, sorry for confusion.

Customer Service

Customer Response • Jun 24, 2020

They have indeed. I just wish they would have made the correction before I contacted the Revdex.com.

Advirtiese it was free product only charging for shipping, I have been charged every month for two different amounts, 80 dollars and 75 dollars.
I would like to get my money refunded to the account that my money has been taken from

Desired Outcome

I am seeking a refund of my money.

Control X Keto Response • Jun 10, 2020

To whom it may concern,
We would like to first apologize for our late response. After reviewing Ms. ***'s complaint, we were not able to locate an account using any of the information provided. We would recommend she contact her bank to locate the source of any transaction(s) on her account. We also want to apologize for the inconvenience this may have caused.

Sincerely,
Customer Support

I want refunded extra charges that are NOT authorized out of acct totalling $149.90
I signed up for trial of spark Garcia for 4.99 and spark keto for 4.95 on 4-27-20. My order number was ***.
I did not authorize nor was there anything stating a reoccurring charge afterwards while I was signing up for THE TRIAL. Now I have charges of 79.95 from XTONIKETO.COM and a charge of 69.95 from XTONIFORSKOLIN.COM that were not authorized out of my acct. I did not have anything as far as contact information with trial products so I had to google. After finding a number I have called multiple times only after waiting...having no choice but to leave a message. Have not received any call backs either....I do not wish to have this product or be charged the extra 150.00. I would like a FULL REFUND. IMMEDIATELY

Desired Outcome

Full refund. And I would like to be taken off list of reoccurring charges from this company that I DID NOT authorize to begin with

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $149.90 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today,May 19th, therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 19, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

I did not authorize a 69.99 charge on my card when I ordered a $4.99 bottle of spark keto. I would like a full refund
I ordered spark keto 4.99 bottle on 4/28/2020 and spark Garcia for 4.99. I received both but then was charged 79.99 which my bank declined so I was then charged 69.99 the next day which is today 05-13-2020. I never hit the continue button after I I realized there was a subscription which I did not want so I backed out. I was charged anyway and sent. I would like a full refund of the 69.99 plus any other future amounts until this is resolved. I want to cancel any subscription. Order # is ***. I would like a refund back to my Visa card they have on file.

Desired Outcome

I would like a refund of the 69.99 back to my Visa card and sny other charges they have made. Please cancel subscription.

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $69.95 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled May 14th , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

I ordered these products back in March of 2020. It was supposed to be only $10 and they have charged me $159.84 TWICE already. I want my money back!!!
I have already been charged over $300 in these products that I never authorized! This is unacceptable. If a company is going to charge money on my card, I should have consent over that. I demand a refund and to be put off of the auto payments and shipping. I DO NOT want to see any further charges to my account. Please fix this ASAP!!

Desired Outcome

Please give me my refund and DO NOT charge my account anymore!!

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 314.74. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Unauthorized charge to my account
I have a $84.90 and $74.94 charge to my account that I did not authorize. I ordered a trial of the Control X Keto and Control X Garcinia Cambogia on 4/20/20 and 5/8/20. I was only supposed to be charged 9.94 for shipping. They did not disclose that I was subscribing to anything. The email they sent was only an order confirmation of what I purchased. No included contract of any sort. Upon arrival, the pills came in a black plastic bag with only a packing slip. I received an alert from my bank informing me "FORSKOLIN" had charged my account for $84.90 and $74.94 I had no idea who this was & there was only half a phone number attached to it (XXXXXXXX). I have been trying to figure out who this was. I finally strolled down my prior emails & realized the half phone number was the same as "KETOSLIM." However, the number attached (833-762-7576) was disconnected. I have been googling everything for a working customer service number. I finally googled Revdex.com & found a good number. I immediately contacted them. The female customer service rep was VERY RUDE & told me I was AUTOMATICALLY enrolled in their subscription due it being over the 14 day period. I am very disappointed how they do business. PLEASE HELP ME Revdex.com!!

Desired Outcome

A refund and cancellation of supposed subscription.

Control X Keto Response • May 11, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $159.84 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, May, 11 2020 therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 12, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
I am ok with their response only because I had to contact Revdex.com to receive a response. They need a better business practice and customer service in order to progress a thriving business.

I have over $300 of unauthorized payments to this company. I want my full refund back ASAP.
On March-26-2020, I purchased some pills called Spark Keto and Spark Garcina from this company. The website https://trysparkketo.com/ It said I had ONLY to pay shipping and handling. Who knew that it would be two separate charges for $4.95 and $4.99 from under the names of LUXELLKETO and *** They came in a black bag with nothing but the bottles. On April-13-2020 I was charged by them again for $79.95 and $69.95. I called them up on which the number in my bank statement was 844-9476667. A rude lady picked up saying I didn't cancel a 14 day trial, and its a legal transaction, and hung up. Tell me is it really if I was not notified of these transactions and what I'm being charged for?! I received no product! Now its May-10-2020, I'm being hit with a $84.90 and $74.94 charge. THATS $309.74! I called the number on the keto bottle which was 855-750-8864, and a man picked up, realizing its the man from a call in March when the lady hung up before and he said he can't find me on their records, so sent me to this another number which was 888-3262809. No one picked up. There isn't a single notice of a trial or a monthly subscription on the website. Not gotten a single email from them since the purchase. What kind of business is this? Emails are useless, phone numbers are useless. I BEEN OVERDRAFTED TWICE! 30 BUCKS. I want my money back, I'll be over drafted again this month as well. I included the receipt email from the company as support. This is a crime! I don't want any future charges and nothing to do with this company anymore. They should shut them down.

Desired Outcome

I am asking for a full refund of $309.74, plus 15 for the next overdraft fee from my bank. I do not want anything with this company any more and the future. I want my data cleared from your system and records. I want a email sent to me that you returned my $324.74 and cleared all information of me as proof.

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $309.74 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, May 19th therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Thank you
Customer Service

Customer Response • May 19, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

I ordered their product as a trial, I got it 5/8, they charged my debit $79.95 5/10! I guess they give you 2 days to try their product!
I have tried to call their company and hold forever only to be told to leave a message. I can not believe that this company can even continue to practice in this manner I would like to see something done to rectify and hopefully keep others from being taken by them!

Desired Outcome

I want a credit as well as to speak with a customer service person from that company

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $69.95 . No other charges have been taken from her account. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today,May 12th therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Misleading advertisement. We did not agree to sign up for any subscription and was charge the full cost of a trial and they won't give our money back. Keto pills does not even work . Thief ! Bad business etiquette.

Only ordered the Trial supply of Spark Keto did not sign up for a subscription. I have been charged $85.00. No one answers the phone and I have sent a request to stop all mailings and to cancel subscription with a full refund. I have not received a reply. I am angry with myself for falling for such a ridiculous SCAM! All I am asking for is my $85.00 refund and I will return the open product.

Request a refund of $69.95 for spark garcinia pills
I talked with John A. and he is cancelling the subscriptions for 2 orders and will refund $79.95 for the spark keto pills. However I was made aware today that a $69.95 charge made to my bank for the spark garcinia pills. Both bottles have been returned. I want to make sure I get both refunds. The ad stated free bottles but now I need to return the bottles to get the subscription price refunded. I paid shipping to get them and now to return

Desired Outcome

Refund of $79.95 plus $69.95

Customer Response • May 14, 2020

It's been resolved. Thank you

I thought I was getting a free 30 day trail. they keep sending me pills and charging my credit card. I can't find a real phone that connects to keto.
THEY are ripping people off. because you can cancel

Desired Outcome

a full refund

Control X Keto Response • May 19, 2020

After reviewing Ms ***'s complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $164.85 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled today, , therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 20, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 1510 Stickney Point Rd STE 406, Sarasota, Florida, United States, 34231-3718

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