Convergence Technologies

Revdex.com Complaint ID: [redacted] March 8, [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.We would like to take this opportunity to educate the [redacted] on our processes and procedures and to be able to keep them as a customer The [redacted] have already previously received their one time only courtesy refund on another itemAs stated above, we offer secondary market items The advertisement of the item (attached) is what we saw as well The box clearly states that this was Legos model By the [redacted] own complaint, it took them an hour after opening the box and assembling the pieces to determine that it was not model They also state that they did check it during the checkout process and were also unable to tell there was any discrepancy Since we clearly advertise that we do not verify completeness, check for parts, assemble or test any item, we too have no way of knowing that this was a “Japanese knockoff”, to use the [redacted] termsThere was no scamming involved The example used by the [redacted] of receiving a DVD player instead of a TV does not in any way apply to this situation If you purchase a secondary market item that is advertised as a Sony Model TV and instead you receive a Sony Model TV, there is obviously no attempt to deceive the customer, it is a simply a model mistake They did not receive a toy train instead of Legos, they received LegosThere are responsibilities on both sides of the online auction process For our part, we take photos and describe the items we are offing for auction then place them online We also offer an opportunity to preview each item PRIOR to the bidder placing a bid The bidder’s responsibilities include looking at the photos, reading the actual description and taking advantage of the preview times in order to see and touch the item PRIOR to placing a bidBased on the conversation with our support team (email chain attached) and the online auction photos and description (also attached), the [redacted] did not take advantage of the preview time available to them They were also unable to determine that anything was different with the Legos until an hour into assembling the productAlthough we don’t appreciate the [redacted] referring to “scamming” nor referring to our company in such derogatory terms we would like to keep them as customers if they can understand our processes and procedures We will not be offering a refund on this itemAll of our criteria were met in this instance If the [redacted] choose to no longer bid with our company, we will be sorry to lose them, however we cannot stress strongly enough that responsibility relies on all of us doing our parts and understanding our process of NOT verifying completeness, checking for part, assembling the items or testing the products

Tel Revdex.com Complaint [redacted] October 13, [redacted] ***Daytime Phone: ###-###-####E-mail: [redacted] At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platformWe purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auctionWe use stock photos and download the descriptions as well, then add additional actual photos to better show the condition of the items we receive In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstockWe have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUNDWe ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid If the bidder takes that one step to preview it would eliminate these complaints completelyMr [redacted] has already received his ONE-TIME-ONLY courtesy refund It was explained in detail to him at that time, that he will no longer be eligible for a refund on ANY item he bids that is listed as Open Box or Damaged Mr [redacted] has repeatedly asked that we pay to have the lawn repaired that he is not interested in having a refund anyway We do not pay for repairs, our terms clearly state that we will be liable only to the extent of a full refund EXCEPT on items listed as open box or damaged.Mr [redacted] has been bidding and winning with us for more than a year and is well aware of our processes.Mr [redacted] will not be receiving a refund nor will we pay to have his Open Box item repairedl us why here

[redacted] Bidder complained that item purchased in auction was misrepresented as “Open Box” and in her opinion should have been listed as damagedPer the terms of the auction: Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arisingAuction items are sold “As Is” and not eligible for refundsPer the terms of the auction: WARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the itemThis sale is to the business community as "equipment" & "inventory" without any implied or expressed warrantyDescriptions are believed to be accurate but not guaranteedWhen you are not certain of the condition or use of an item please bid accordinglyYou are bidding on the described item, NOT the photoCHOOSE WISELY: We want everyone to get a good deal and most willHowever, when you bid on the wrong item or decide an item is not suited for your intended use, our clients are not willing to assume the cost of your mistakesWhen in doubt about condition, completeness or suitability for intended use, please bid accordinglyThe Bidder did not use the Preview period to inspect the item prior to Bidding and did not inspect the item prior to leaving the warehouseOur standard procedure is make adjustments at the time of Removal if the Bidder is not happy with the condition of their itemsAdjustments generally are only made when there are lotting errors in the description of the itemThe complaint was reviewed with the Warehouse Manager at this location and he has agreed to offer a courtesy refund in this case once the item is returned to the warehouse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like my refundThe description clearly states pk and I did not get thatI told the manager and he ignored itNow their response of [redacted] it is insufficientThey state it on their website as a descriptionThat is misleadingIn addition I did not receive the second itemThis is piss poor customer service at its best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The response from [redacted] is consistent with the poor training they gave their [redacted] employees They continue to use the term "appears new - never used" to be identical in reality to "open box", in reality two VERY different conditions Their policy of improperly describing items (so they receive higher bids) an ignoring their own policy when bringing it to their attention when those incorrect descriptions are challenged As they noted I have been a long term customer of Fast Track and have NEVER had a problem with the descriptions being blatantly overstated or at least addressing them anywhere but at [redacted] When they take the "never been used" descriptor off their policy then the "appears new" could mean anything (which is their actual position today) and let the buyer beware

On Monday, June [redacted] contacted FTA Support desk requesting a piother than the scheduled time for his item won on auction.On Tuesday, June 23rd Support Desk responded that we cannot grant persmission to pick up on a non-removal dayHe was givien the option to have someone pick up his item for him on the scheduled removal days.Information regarding pick up time is posted on the website and in the auction terms before you bid on any items This information is also on the invoice Mr [redacted] received.I have attached a copy of Mr***'s inovice for clarity.Mr [redacted] replied on Tuesday, June 23rd wanting to know how he could cancel his account with Fast Track Auctions (BidFta), because of his concern with our lack of customer service excessively restricting customer pickups.Support replied with the email to contact the Sharonville location, to see if they could work with him on getting his item picked up at an alternate timeSupport also explained our work process and each location has their times to pick up itemsThese times are clearly stated at the time of bidding and stated again on the customer's invoice they receive upon winning an auction.I have attached a copy of the terms and conditions that Mr [redacted] agreed to when he place his bid.In 2013, Mr [redacted] had a similar complaint about not being allowed to pick up on Wednesdays and Saturdaysso this is not a new process for him.He agreed to our terms and conditions when he placed his bid.I have tried to reach Mr [redacted] by phone and have left a message

After logging in I did not see this complaint listed, so I am emailing our responseMr [redacted] submitted his original request for item refunds on 11/12/at our School Road RemovalOn 11/he notified our Customer Support Team that his Refunds were not processed and they were re-submitted on 11/and processed on 11/29/2015.Refunds take 3-Business days to be processed and the Bidder was notified of this.When Support was notified that the original request for refund was not processed, the reqest was confirmed and re-submitted and processed within the 3-business days Refunds were processed on 11/29/for: [redacted] *** [redacted] ***Director, Customer Support [redacted] ***Fast Track It - Online Auction SalesPhone: ###-###-#### - [redacted]

Revdex.com Co*plaint # [redacted] Response Bidder # [redacted] ( [redacted] and [redacted] ) # [redacted] # [redacted] The Bidder claims to understand the terms of the Auction, stating that all items are sold “As Is” but is not happy with the terminology used to describe items listed in the auctionThese descriptions are stated in the terms of each auction that are agreed to prior to biddingFrom Auction Terms: Condition notation of "Appears new": these are ite*s that appear to be in a new condition or have never been used previouslyThese ite*s are not tested for functionality or co*pleteness -for ite*s that are *arked "appears new" a bidder *ust exa*ine the ite [redacted] thoroughly when picking upIf the ite [redacted] does not appear new or unused or if there is an issue, the bidder *UST report this to 2*C *anage*ent, Incprior to leaving the pre*isesOnce the bidder has left the pre*ises with the ite*, 2*C *anage*ent, Inccannot issue any refund for issues arising with the ite*Condition notation of "Open Box": Ite*s *arked "Open Box" indicate that they could co*e fro [redacted] a *ultitude of circu*stances - shelf pulls, overstock, returnsAn open box ite [redacted] could be inco*plete and has not be tested for functionality2*C *anage*ent, Inccannot issue refunds on these ite*s if there are issues arisingCondition notation of "Da*aged": Ite*s *arked "Da*aged" could be new or used, but are noted to have certain da*ageIf possible, ite*s will have secondary photos that display the da*age, but are not still not tested for co*pleteness and functionality and could have *ore da*age than found upon being inventoried by 2*C2*C *anage*ent, Inccannot issue refunds on these ite*sOur business deals with equip*ent and inventory in the Secondary *arket, ite*s are not first quality goods as they could have been with the original vendor or retailerBelow is additional infor*ation provided in the ter*s of each auction to assist Bidders with understanding our business *odel and business processCAUTION: For de*onstration purposes, assorted equip*ent *ay be joinedDo not assu*e a lot consists of *ore than one ite [redacted] si*ply because they are connected or pictured togetherPlease inspect the lot nu*bers and read the descriptionsCatalog Inaccuracies: You are bidding on the described ite*, not the photoOccasionally the wrong photo is displayedPlease always read the ite [redacted] descriptionWARRANTY &a*p; CONDITION OF ITE*S SOLD: All ite*s are sold "AS IS, WHERE IS” with NO WARRANTY expressed or i*plied by the lot nu*ber affixed to the ite*This sale is to the business co**unity as "equip*ent" &a*p; "inventory" without any i*plied or expressed warrantyDescriptions are believed to be accurate but not guaranteedWhen you are not certain of the condition or use of an ite [redacted] please bid accordinglyYou are bidding on the described ite*, NOT the photoCHOOSE WISELY: We want everyone to get a good deal and *ost willHowever, when you bid on the wrong ite [redacted] or decide an ite [redacted] is not suited for your intended use, our clients are not willing to assu*e the cost of your *istakesWhen in doubt about condition, co*pleteness or suitability for intended use, please bid accordinglyI have reach out to both Warehouse *anagers with the two ite*s in question with this Bidder’s co*plaint [redacted] ***- the Bidder clai*s it is *issing light bulbs Ite [redacted] was not “lotted” or described in our auction listing as containing light bulbs, this was re*oved fro [redacted] the description because when the ite [redacted] was inspected it was noticed that the light bulbs were *issingThe light kit was intact otherwise, and did “Appear New”, as it was listed in the auctionAt ti*e of pick up the bidder did inspect and found it was *issing two lightbulbs and other than that it appeared brand newI do not feel we *isrepresented the ite [redacted] and the fact that it retails for close to a hundred dollars and the bidder won the ite [redacted] for less than 30%Per our ter*s the ite [redacted] was lotted (described) correctly and I feel we were justified to deny any refund or adjust*ent on this ite*Once an “Appears New” ite [redacted] leaves the pre*ises with the ite*, 2*C *anage*ent cannot issue any refund for ite*s arising with the ite* ***-the Bidder clai*s is da*aged, not in a box and should have been listed as “Da*aged” not “Open Box” Fro [redacted] the warehouse perspective there are *ultiple pictures showing the condition of the ***With it being listed as open box and additional pics nothing was hidden fro [redacted] the bidder and we were unable to refund the ite*The [redacted] retails for $and the bid price was $110, less than 5% of the retailOpen Box ite*s are not eligible for refundsThe Bidder left each warehouse with ite*s and agreed to the auction ter*s when biddingThere is no further adjust*ent or refund after ite*s have left the warehouse and the ite*s are described correctly by the ter*s stated in our AuctionNo further settle*ent is offered

Revdex.com Complaint ID: [redacted] March 2, RE: 2nd Response [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process Again, once an item leaves our building, we have no way of knowing if it is the same item that was picked up from our warehouse I attached the photos and description of the fan when our workers took the photos and typed the description on the original response On items that are listed as “appears new”, every bidder must inspect and report the item TO THE STAFF ONSITE AT THE TIME OF PICKUP PRIOR TO LEAVING OUR BUILDINGWe do not “repackage” items, this process is too time and labor intensive We keep the items in the box they arrive to our warehouse locations in, if they arrived in a box If tape was on the box, them of course we open it to look at the item inside then reseal the tape If there are loose items, we may reseal the box in order to help alleviate pieces from scattering However, bidders are welcome and encouraged to open and inspect the items PRIOR TO LEAVING THE BUILDINGThe MSRP is also downloaded from the internet along with the stock photo and standard description for the item The MSRP is not typed into our description field, it is downloaded and therefore we don’t have to “do the math”, it is an automatic processOur buyer’s premium of 17% is disclosed for all auctions in the terms and conditions These terms and conditions are on each and every auction listed on our website that the bidder must agree that they have read and understood separate times in order to bid The easiest way to understand a buyer’s premium is that instead of charging a flat dollar amount like big box stores, we decided a more fair and honest way is to simply charge a percent of purchases This way, our bidders don’t have to pay a membership fee, they only pay if they purchase We did not in any way threaten Ms [redacted] We stated our policy and our expectations that she no longer bid on our website, attempt to enter or facilities or harass our staff and the consequences of those actions

Revdex.com Complaint ID: [redacted] January 12, [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We are proud to be a diverse company and have employees of many nationalities and races We ask that if Ms [redacted] cannot understand one of our employees that she simply asks for help from another We have staff at every location that is fluent in the English language, reading and writing Ms [redacted] was the winning bidder for sleeping bags on our website The bags could not be located at the location when she came for the scheduled pick up dateWe have fully refunded Ms [redacted] for the missing items and all involved do apologize for the inconvenience and confusion Many of our bidders prefer to not take a refund, just as did Ms [redacted] , they agree to allow our staff additional time to try to locate the missing item on non-removal days since it’s usually due to other bidders accidentally picking up the wrong item and then putting in a different location instead of returning it to its original locationHowever, if an item is missing and the bidders wishes to receive a refund, the bidder must request a refund at the time of checkout instead of emailing our support team, because the support team is not located within the particular warehouse site They must defer to the staff at the location regarding the missing item At our warehouses, we organize auctions in rows so that each auction is assigned a row number identified by signage usually hanging from the ceiling so it’s easy for all to seeHowever, items that are abandoned or left are then compiled and re-lotted on other auctions We do not hold property after removals due to limited space and the abandoned items may be scattered throughout the warehouse We do not have the space to keep all the abandoned items in one particular spot as we receive new product daily Ms [redacted] has been a bidder with us for over four years We value her business and hope she continues to enjoy savings of over 70% off retail pricing!!

After researching this complaint, I found that the original invoice in question was indeed PAID on 5/23/14.His account was not updated and Bidder Status was re-activated.We apologize for this oversiteI have updated [redacted] 's account and will follow up with him directly.I have attached the supporting documentation.Brenda P***Director, Customer Support2MC Managementd.b.aFast Track It

Revdex.com Complaint # [redacted] Bidder # [redacted] Additional Response- August 16, As a secondary market we know that our items will not be “perfect” or “first quality”Our Bidders are able to name their own price and get incredible deals on a variety of products paying a fraction of the original retailBecause of the nature of our business, all items are sold “As Is” without warranty and refunds are not offered on “Open Box” or “Damaged Items”For items listed as “Appears New”, a Bidder may receive a refund or adjustment as long as it is handled prior to leaving the warehouseWARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the itemThis sale is to the business community as "equipment" & "inventory" without any implied or expressed warrantyDescriptions are believed to be accurate but not guaranteedWhen you are not certain of the condition or use of an item please bid accordinglyWe offer times for Bidder’s to preview items, so they can knowingly bidIf they choose not to utilize the Preview period, then they must bid accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am surprised at the treatment you immediately gave me because I spoke up about an item I was not happy with To ban me from bidding, coming to your facilities and not talking to your warehouse employees If you weren't guilty or feeling guilty you wouldn't have reacted that way What are you worried about? What would someone like me find? I wonder if you did this to all the others that complained about you at the Revdex.com You act like I am some criminal, a stupid criminal Well I am not stupid and have a Bachelors Degree I understand your 17% BUT you also admitted that you do open the items and tape them Your warehouse workers also said thats what they do I didn't care that it didn't work, I cared that I brought someone else's nasty dirt into my bedroom I know someone had to have looked at that fan And all I wanted was for someone to respond to my email inquiry and all I got was a generic statement - sorry about your luck So when no one really cared or responded I went searching and thats when I found all the negative complaints about your company I did some research on your MSRP and I couldn't find the same numbers you did, so maybe we are on different Internets I will tell as many people I can about what I perceive as deceptive practices Dont you know the old saying? An unhappy person will tell many people while a happy person will tell only a few My family and friends have already stopped bidding as there are others available out there Regards, [redacted]

v\: [redacted] o\: [redacted] w\: [redacted] Revdex.com Complaint # [redacted] Bidder # [redacted] # [redacted] Bidder came to [redacted] to pick up items approximately 3:pm at pm Bidder submitted a Ticket #to our Customer Support There was dialog regarding the item and that the decision of the Removal Manager is finalRemoval staff t see the merchandise and have the ability to verify condition and completenessThe last message was that the Removal Manager was copied on the Bidder’s concerns and would be in the office on and could review his concerns Verified Bidder did take items with him from [redacted] Warehouse Initial response to the ticket was Friday at 11:am There was confusion on the part of our staff that the item was not as described versus described properly and noted that item was damaged/missing parts Because the item was listed as damaged/missing parts, then no refund was allowable, however, because item was misidentified as a 90# [redacted] versus a 70# [redacted] ***, a refund is allowable according to our terms and conditions Bidder filed Revdex.com complaint Verified that item was a 70# [redacted] ***, not the 90# set Resolution offered: Bidder paid 70% of retail, will offer a partial refund of $plus tax and premium based on the retail price of the expansion set (70#-90#) of $135, offering @ 70% of retail / [redacted] Style Definitions */

Revdex.com Complaint [redacted] November 13, [redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Ms [redacted] has already received her one-time-only courtesy refund on another item(Information attached) The item that Ms [redacted] bid and won was marked as Open Box Our policies and procedures along with definitions and explanations are posted on each and every auction, in each and every warehouse as well as the invoice itself I’ve pasted the categories and definitions below that explain our policy on Open Box itemsCondition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the itemCondition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arisingCondition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these itemsOur responsibilities include taking a photo of the item, describing what we see and then assigning a category for that item Part of a bidder’s responsibility is to preview the item PRIOR to placing a bid and again PRIOR to leaving our warehouse with the item We do not allow refunds on Open Box Items or Damaged Items, only if the item is listed as Appears New and then if the item is not as appears new and the bidder brings it to the attention of the removal staff PRIOR to leaving the location with the item, would we allow a refundMs [redacted] did not preview the item PRIOR to placing a bidMs [redacted] did not inspect the item PRIOR to leaving the warehouse locationWe will not be submitting a refund for this item

We will NOT pay for the repair of the mower He has already received his courtesy refund on another item We will refund the price of the mower upon it's return and part ways It takes 3-business days for the refund to reflect on his account according to HIS bank's policies Upon return of the mower, we will issue refund and no longer do business with him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am disappointed in BidFTA’s response and I disagree with their business practice of being able to re-open an auction and accept additional bids after an auction has already endedIf BidFTA wants to be transparent in their business endeavors then the following text should be added to the terms and conditions on their auction website: “Just because the BidFTA website shows that an auction for an item has ended and a winning bidder is displayed does not mean the auction is complete and final BidFTA has the right to re-open the auction for additional bidding and end the auction at a later time.” Now that I am aware that BidFTA will allow additional bidding after an auction has ended I will no longer use their auction website.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be looking forward to that email for refund Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com Complaint [redacted] October 13, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platform We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock We have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUNDWe ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid If the bidder takes that one step to preview it would eliminate these complaints completely Having explained our policies, we also allow a ONE-TIME-ONLY courtesy refund for instances such as this Mr [redacted] will be issued his courtesy refund upon return of the itemWe cannot stress enough that this is ONE-TIME-ONLY, if Mr [redacted] chooses to bid on our items, he must adhere to the policies and inspect the items PRIOR to bidding and again PRIOR to leaving the warehouse Open Box and Damaged items are NOT eligible for refunds