Convergence Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] To better educate Fast Track Auctions, the answers provided are excuses The facts are:You did not send an invoiceI was there on pick up day, AND the following courtesy week- the items were NOT thereI asked associates for help, who also could not find my item and referred me to the Hispanic lady at the 'help' desk, who then pointed to a wall and said look thereI then went back and asked for help, she told me to contact customer service via email They refused to help in any way or refund moneyThe items I have received are garbage and broken beyond any repair, they are not 'appears new' or open box, they are garbageI do not appreciate the derogatory way in which I have been addressed with this company and I do not see ANY positive comments anywhereI have done business with this company since 2011, the merchandise was at one time - OK, repairable, now it's just garbage and this is gouging the customer I hope that the Revdex.com steps in to save some people from this disastrous company There are too many people being taken advantage of Look at their [redacted] feedback...YIKES! What should have happened was that I was refunded the for the horrible customer service and absolute nightmare I had to endure That is the LACK of customer service this company provides Really- you don't have plugs and ask for help, that is a JOKE! Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com Complaint ID: [redacted] December 29, [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process Boxes may or may not match the item inside the box and boxes may be battered during transit We have staff to open each box received and look at the item to determine if it falls into one of these categories; appears new, open box or damaged We do not test, assemble or verify all parts are included no matter how the item is categorized The definitions of each category and the follow up remedies are included in each and every auctions “terms and conditions” (terms and conditions attached) that each bidder must agree to prior to being permitted to bid on our website platform Every auction is also available for physical preview at each location We strongly recommend that bidders take advantage of the preview period to examine the items on which they are interested in bidding prior to placing a bid An item that appears new can have scratches, missing hardware, missing manuals but to the staff that opens the box received, the item appears to have not been used previously The best analogy is an example of a floor model The floor model has never been used, however, people touch the floor model, may run their shopping cart into the floor model causing scratching, etc., but the item is still new since it was never used for the purpose it was intended Because we understand that bidder may mistake “appears new” as “brand new”, we offer yet another option to our bidders At the time of pick up, they are to inspect their item, they are welcome to plug it in and test it if they choose, however, once the bidder accepts the item and leaves our warehouse with the item, they are no longer eligible for a refund of that item As an additional step, we also have installed huge signs (6’ x 4’) again reminding the bidders to inspect prior to leaving the warehouse (photo attached) We will not be offering a refund for this item and ask that Mr [redacted] take advantage of the preview period, and especially the additional option during checkout to inspect his items listed as appears new prior to leaving our facilities We were not able to determine, based on Mr [redacted] ’ complaint, if he tested the unit at the warehouse or if he did wait to arrive home However, he did not bring this to the attention of our removal staff prior to leaving the warehouse Mr [redacted] has been a bidder with us for almost years and we appreciate his business We hope to continue our relationship with him and he can continue to enjoy saving up to 70% off retail pricing

Bidder privileges were turned off under a previous Bidder number profile (***) for a dispute of an invoice from April 2013.November 2015, Bidder re-registered creating a new Bidder profile (***), privileges were suspended from this account due to the previous Bidder profile.Due to the length of time since the original dispute and not enough documentation to the extent of the original dispute,the bidding privileges have been re-instated to the new Bidder profile(***)

Revdex.com Complaint ID: [redacted] May 15, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process Mr [redacted] did file a chargeback with his credit card company and they too found that he was responsible for the debt He placed the bid and waited days to contact our support team stating that there was a bidding error after the auction closed and after he was charged Mr [redacted] notes that the slot machine was “a non working item I might add” that leads us to believe, he did place the max bid to outbid other bidders and upon learning that the machine didn’t work, simply has buyer’s remorse and tried various means of getting his money back Mr***’s max bid was indeed in line with other winning bids for other machines which he conveniently did not include the remaining pages of winning bids that would have shown the range of winning amounts (full winning amounts attached)Bidding on the machine Mr [redacted] won as shown in the administrative only back screen (attached) also shows that Mr***’s max bid was indeed in line to another bidder’s max bid amountsMr [redacted] has not upheld his responsibilities to verify his bids, arrive for removal times, have a valid credit card on file to cover his bids nor made a reasonable attempt to contact us prior to the close of this auction stating that he had placed a mis-bid We will not be issuing Mr [redacted] a refund for the slot machine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Tell us Revdex.com Complaint [redacted] July 25, [redacted] ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted] At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platformWe purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstockMr [redacted] states that he has gotten great deals bidding and winning on open box items Please remember that Mr [redacted] agreed to the following terms and conditions, stating that he read, understood and agree to the following definitions.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the item.Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arisingCondition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these itemsWe are very happy to hear that Mr [redacted] has bid and won many open box items that have worked, are complete and he is happy with his winnings but our terms clearly state that open box items are not to be refunded.However, our company does allow each bidder a ONE-TIME-ONLY courtesy refund We have this policy to allow new bidders the opportunity to understand the terms and conditions to which they’ve already agreed Mr [redacted] will never again be offered a refund on any items in the open box or damaged categories, so buyer beware and heed the category listings when placing bids.If Mr [redacted] will return the item to the warehouse from which he picked it up, he will be issued a refundwhy here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I suppose that technically, the company feels that they have addressed my complaint adequatelyI feel they have merely refunded my account the pallet purchase price just to make me go awayThat saddens me because I was extremely excited to receive the item(s) I had bid on, and then completely disappointed when the item I had bid on for the group in the first place was not in the palletWhat is worse is the company's refusal to say they were sorry and instead blame me, the customer, for not knowing what I was doing, or insinuating that this type of business was not a good fit for meEven after including a list of prior purchases, not a small amount, and the actual number of won auctions - still they refuse to acknowledge that I have been a good customerThe company has refunded me the purchase price, but this is NOT what I had asked for at allI can't send the money back at this point, so what am I to do? They will not cooperate in assisting me to find the item that was mistakenly given to the wrong bidderI think that this is highly unfairSince they advertised the island with my pallet, and the box itself they pictured was of an island, but was not later included in my pallet, I think they should honor their advertising in this auctionInstead, they continue to offend me by their statements Regards, [redacted]

BBB Complaint [redacted] August 29, 2017 [redacted] ***... [redacted] ***Daytime Phone: ###-###-####E-mail: [redacted] At Fast Track It, we strive to be transparent in all our business endeavors. We auction secondary market items via our online platform. We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction. In addition, we have assigned categories to help bidders see what we see. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock. Our sincere apology goes to Mr. [redacted] for the lack of communication from the acting warehouse manager at that location, it will be addressed independently. As a company policy this is why we ask that bidders please communicate with our support team instead of directly with warehouse personnel. Mr. [redacted] was indeed to receive a refund on the missing AC unit, we have submitted that item for refund through our support team and he should expect it to reflect back on his credit card used as payment within 5 business days, depending on his bank policies. Mr. [redacted] will also be granted his request via email for a discount off the AC unit that he received because of the difference in BTU’s. We cannot grant Mr. [redacted] a refund on the steam mop however, as it was listed as open box and no error in listing was made on that item. We do ask that Mr. [redacted] review the terms and conditions that he agrees to prior to placing a bid for any item, I’ve copied and pasted the terms below that he can become familiar with our protocol.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.We value Mr. [redacted] as a bidder and hope to have a long term business relationship with him to continue to enjoy up to 90% savings off retail pricing.Triche' B***Fast Track ITAuctions | Acquisitions | Marketplace [redacted] ***

At Fast Track It we strive to remain transparent in all our business endeavorsMr [redacted] is correct The item was lotted with a downloaded description that stated the item was refurbished and working We are sending an email to Mr [redacted] for a full refund upon return of the unit to the Broadwell warehouseAlthough the warehouse staff and the support team followed procedures and policies to the letter, there are times that we need to look at the individual case In this matter, the lotter was in error and the bidder is entitled to a full refund We are a secondary market, offering items from overstock, customer returns and shelf pulls and try to inventory and picture exactly what we receive, however, we do make mistakes and create a learning experience for all departmentsWe want Mr [redacted] to have our sincere apology!! We hope to continue in a prosperous business relationship with Mr [redacted] enjoying 70% off retail pricing on our online auction platform

Revdex.com Complaint [redacted] October 13, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platform We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock Being an online company, by means beyond our control, the website may go down We have an internal IT department that works staggered shifts in order to anticipate and remedy any website occurrences, hopefully before it becomes an outage In the event that our website does suffer an outage, in order to be fair to ALL bidders, we may extend the auction times to allow ALL bidders the equal opportunity to place bidsMr [redacted] did get sent our notice to his email on file, which we sent via email blast to all bidders, explaining the outage and the extension of closing times (Notice attached) The auctions that Mr [redacted] refers to in his email correspondence with our support staff were extended due to the outage Below are the links and ending dates/times for the extended closings We did NOT relist the auction, or delete the current bids; we extended the auction to allow ALL bidders equal opportunity- [redacted] *** Fasttrackazon Inventory Sale October Internet Only Auction - October 6, 9:AM EST - [redacted] *** Fasttrackazon Inventory Sale October Internet Only Auction - October 7, 11:AM EST Mr [redacted] also had the opportunity to continue bidding on the extended auctions, which he did as you can see from the attached bidding detail Although we understand Mr [redacted] being upset at not being the final winning bidder at the price when bidding became unavailable to other bidders, we do take offense at his language and demeanor towards our company and our associatesWe are an online company, we communicate online We offer email support and live chat support Demands and threats to file complaints will not deter our policiesSometimes, the online auction process it not a good fit for all people We appreciate and value our bidders and hope to build long term lasting relationships with our bidders, but unfortunately, there are some times that a bidder cannot understand or accept our policies and decisions that we make for the benefit of ALL bidders Rather than taking bidding privileges from the bidder, we ask that they simply pause and decide if this is a good fit platform for them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Because they are an online company the communication needs to be clearIt is not! It doesn't have anything to do with "ignoring" a message, the message is not clear and does not meet the online auction standards set and establishedI have never called and gotten through to anyone on the phone at Fast Track AuctionsSeveral other customers have complained of the same problem and issue.As stated, I received multiple invoices and did not request them after winning a bidI supplied two of the invoices to the representative at School House Road, he rolled his eyes casually threw up his hands and said "I don't knowHere is what I have as not picked up." When I realized I wasn't receiving invoices, I ask invoices be resent to me or to please inform me what auctions that the items had not been picked up and the customer service representative stated that normally they could provide that but could not do so due to a technology update This is my second request as I have never received the firstPlease send all invoices from March to my home address since there is a problem with email Regards, [redacted] ***

BBB Complaint ID: ... [redacted] May 12, 2017 [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to be transparent in all our business endeavors. We offer secondary market items at deep discounts off retail pricing via the online auction process. Secondary market items means we receive and place for auction customer returns, overstock, shelf pulls and display/floor models. We cannot stress, urge and plead with bidders enough to preview items they are interested in bidding for PRIOR to placing a bid so they are well aware of the item’s condition and can determine if they would like to proceed to place a bid. We auction the product we receive “as is – where is” just as any live auction does. Quality of items varies from item to item, so it is imperative for bidders to take responsibility to preview. We cannot choose the items sent to us by our various suppliers, we purchase truckloads at a time from many vendors and cannot stress enough this is SECONDARY MARKET ITEMS, the items quality varies from item to item, we list what we receive. There are responsibilities in the online auction process of both the bidder and our Company. Our company has met and exceeded our responsibilities but we can prove by the complainant’s own statements that he did not meet ANY of his responsibilities. [redacted] agreed 3 times on each item in which he placed a bid, that he agreed to, read and understood the terms and conditions, however, he did not do so because the terms clearly state that we do not test, assemble or verify completeness of any item. We also created 3 categories to help describe our items: Appears New – Open Box – Damaged. Our support copied and pasted the exact terms in the email chain to [redacted] to try to help him understand what he agreed to each and every time he placed a bid. [redacted] began bidding with us on May 4, 2017. [redacted] bid and won on 22 separate auctions in 2 days’ time from May 4th to May 6th without previewing even one item. [redacted] states in his own complaint that he arrived on location knowing that he had “30 pages of receipts of items. Almost 150 items in all” to be retrieved and checked out before our closing time. We clearly state closing times for all of our locations and we adhere to them and expect our bidders to do the same. Bidders must arrive in time to pull their items and check out prior to closing time. [redacted] repeatedly tells our support team and the BBB that he lives an hour away which is why he did not preview ANY item prior to placing a bid. Again, we cannot stress enough that we auction secondary market items and it is the bidder’s responsibility to preview to make a determination for them PRIOR to placing a bid. Our company’s responsibilities include, taking photos, typing descriptions, using the categories that we include the definitions of in the terms as an aid to the bidders in making wiser bidding choices. We are responsible to be open and available during the advertised removal period times. We do not test, assemble or verify completeness of ANY items and state so repeatedly in our terms and on huge signs in our warehouses. We are an online company and after years in business, have decided the best means of communication is through the written word. It helps to keep emotions down and factual information can be shared. We do not choose to have phone conversations after analyzing this process, we offer email support and live chat support. [redacted] became hostile in the written email chain to our support team which only confirms that it was a good decision to limit communications through written word. Please note that the only Peanuts Flying Ace item we could find that was recalled was produced by LaRose Industries (Other brands are not under recall). Since we can’t verify that this item is the LaRose Industries brand, we will gladly refund [redacted] his bid price of 6 cents plus buyer’s premium and taxes. This refund will be processed today and depending on his bank’s policies, can take up to 3 to 5 business days to show back in his account. It is unfortunate but since [redacted] is not happy with our company, our products, our staff, our processes or procedures and has not met any of his responsibilities in the online auction process that he agreed to 3 times each time he placed a bid, we choose to sever our business relationship with him. His bidding privileges will now be revoked. If [redacted] tries to re-register as a bidder, this will be considered fraud and will be prosecuted to the fullest extent of the law. [redacted] is not welcome to enter any of our warehouse locations; full listing is available on our website. If [redacted] attempts to enter any of our premises; this will be considered trespassing and will be prosecuted to the fullest extent of the law. [redacted] is not welcome to communicate with any of our personnel, if [redacted] attempts communication with our personnel, this will be considered harassment and will be prosecuted to the fullest extent of the law.

Attached is the additional information you requestedas you can see from the Auction Details, there is clearly a box pictured showing the kitchen islandAnd it's not just a stock picture from the internet for people to bid on, but an actual box of the itemMy husband returned to the bid site yesterday and they tried to help him find the itemNo one can locate it and personnel said they may have "given" it to another party by mistakeas you can read from the emails, customer support is not willing to assist me in resolving, and seems to be insisting that this is somehow my errorI'm very unhappy about this considering I have spent nearly $on bids in October alone, and I bid according to their rules and proceduresIn this case though, I feel that I am being cheated out of an item "promised" to meEven though my last response (email) was to ask someone to call me, I still have not received any follow up whatsoever.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find their response in error However, I have now been credited for the purchase.Sadly, I feel that had I not initiated a charge back with my credit card company and contacted the Revdex.com, this may not have ended so soon in my favor if at all.Please note my purchase fell under this category which is not "all sales final":Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premises.This problem would not have occurred had I been credited immediately as requested This matter was delayed by the contact information I was given where the Manager Phone # was not taking calls and my original emails went unanswered The phone # on my credit card statement to contact for the charge was "bogus"Support at the main website offered no help whatsoever until I contacted the Revdex.com, only made threats to suspend my ability to bid First two support contacts were rude, the second one was also condescendingThe third one was civil and addressed my issue (after Revdex.com complaint).PEOPLE MAKE THE PROGRAM! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Chris WhitakerSo I bid and paid for a 9ft outsunny outdoor patio with tilt and solar powered led lightsWhen I picked the item up it came in a box that said 9ft solar patio umbrellaWhen I got the item home and took the umbrella out of the box it was just a plain umbrellaNow the business wants to say sorry no refunds on open box itemsI feel that this is unfair because I relied on the business to advertise the correct itemI also found on the bottom of the box a sticker that says wrong itemThis tells me that someone knew it was the wrong itemDuring my correspondence with the business they advised me that all items need to be inspected prior to leaving the buildingI asked them to provide me something saying that all open box items needed to be inspectedThey failed to due so on many occasions the only thing they could provide is where their policy is all "appears new" items needed to be inspectedThen they sent me something that says no refunds on problems that may arise on open box itemsI get that I took risk of the merchandise being damaged or missing piecesWhat I refuse to accept is a company that will advertise one item to their customers and sell them something totally different and not make it rightI have attached pictures of the box and umbrellaI have also attached my invoice that shows what item they advertised and sold to meI have told them that I don't necessarily want a refund I just want the correct itemTha [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I appreciate your help and will return this item within the next 7 days. Regards, [redacted] ***

At Fast Track It, we strive to be transparent in all of our business endeavorsMr [redacted] was absolutely correct in his complaint He bid on, won and paid for a table at our location therefore he is entitled to have exactly what he paid for I have been in constant contact with Mr [redacted] to resolve this matter to his satisfaction I apologized to Mr [redacted] and am truly sorry for the unfortunate events that occurredMr [redacted] graciously accepted my apology We have educated both the warehouse staff and the support staff on the proper procedures to follow to be in compliance with our company standards The solution that Mr [redacted] and we have agreed to is as follows: Mr [redacted] has already received a full refund on his original purchase We've located another table and will continue to look for matching chairs that we will give to Mr [redacted] at no cost Upon approval from Mr [redacted] , the table and chairs that we locate for him and upon his approval will be available for pickup at the same location If Mr [redacted] is not satisfied with the table and chairs that we currently have available, we will continue to search for them as product arrivesWe appreciate Mr [redacted] as a loyal customer and wish for a continued and prosperous business relationship for all!!

Secondary market items may have been heavily used by the original consumer prior to being returned. We clearly state that we do not inspect, assemble, test items, we try to make sure they match the description on the box, if it is in a box, and then take a photo and assign a category. There is no deceit involved on our end whatsoever. This bidder has already received a courtesy refund on another item yet continues to not take any responsibility for their bidding choices.The bidder does have a responsibility to preview PRIOR to placing a bid. We beg, we plead, we post, we tell, everything to get the bidder to take the responsibility to preview their items PRIOR to placing a bid. If a bidder will preview an item PRIOR to placing a bid, we would not have any of these complaints at all.