Convergence Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com Complaint [redacted] October 13, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Ms [redacted] bid and won on a dining room set of furniture Upon arriving at the warehouse to pick up, MsAyer discovered that the model of furniture was different than the one listed Company policy states that if an item is mis-lotted (described incorrectly) then we can offer the bidder a discount of 10% if they would like to keep the item or a full refund and the bidder must leave the item The reasoning behind this policy is so that bidders have the opportunity to still get a great bargain at an even greater discount without leaving empty handed because of a lotting error and also to give the bidder the opportunity to back out of the sale totally because the item was not as described It is more practical for us to simply fully refund and re-list the item, since the bidding history shows we will receive the full bid amount again if re-listed, however because of the error, we are willing to an additional discount to please the bidder and continue a long term relationship with themMs [redacted] spoke with the removal staff at the location on the date of pickup and agreed to take the different model item with the 10% refund discountLater that evening, Ms [redacted] changed her mind and contacted our support staff You will note on the email correspondence that Mr [redacted] did not mention that she agreed to the 10% discount until the support staff looked up her account and reminded her that she had agreed to it Then Ms [redacted] decides to state that she was refused a full refund completelyMs [redacted] also states in her complaint that she will accept an exchange, but as a bidder on our platform, she must understand that we are not a retail store We don’t have an inventory of items like a retail furniture store does, what we receive is all we have to sellBased on Ms [redacted] statements, we choose to believe that Ms [redacted] simply does not understand how our company works and the policies we have We would like the opportunity to educate her and hopefully be able to build a long term and lasting business relationshipAt Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platform We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock We have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUNDWe ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid If the bidder takes that one step to preview it would eliminate these complaints completely We will not be issuing a refund to Ms [redacted] for this item

Te Revdex.com Complaint ID: [redacted] June 20, [redacted] Daytime Phone: ###-###-####E-mail: [redacted] At Fast Track IT we strive to be transparent in all our business endeavors We offer secondary market items from customer returns, shelf pulls, overstock and floor/display models.Since we offer secondary market items, the boxes may not match the items inside That being said, we also ask that the bidder, take the time PRIOR to placing a bid, to preview the item in which they are interested and again PRIOR to leaving our building to inspect the items they won If the item described does not match was they are receiving, this is the time to bring it to the attention to the removal staff PRIOR to leaving our buildings This item did match the description listed, if Mr [redacted] did speak with staff on site, they too would have looked the item up and seen the same thing we are now looking at We also offer and ask bidders to take advantage of the preview PRIOR to placing a bidMr [redacted] attached photos of the box only, not the items inside I’ve attached the actual auction listing with the accompanying photos that are on the website as well as the actual listings that I found on Amazon Mr [redacted] did get what he paid for regardless of what the box says at a great discount from retail pricingOnce a bidder invokes his rights to consult an attorney, out staff is instructed to cease all communications with the bidder and let our attorney handle Since Mr [redacted] states he is married to an attorney and will pursue legal action, our support staff did respond correctly with Mr [redacted] After years of allowing bidders to “speak” with our support staff, we made the corporate decision to have all communications through the written word We found that bidders that demand to “speak” to a manager or staff member simply want to vent and our staff ends up being verbally abused and abased With the written word, we are able to clearly respond and keep emotion out of the equationMr [redacted] did receive what was described and for what he paid, we will not be refunding himSometime the online auction process is just not a good fit unless the bidder is able to attend the preview period PRIOR to placing a bid on an item We ask that Mr [redacted] sincerely reflect if this is a good venue for himll us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ---On November 15, 2016, consumer contacted Revdex.com to indicate "You can close- they processed refund"

Revdex.com: I have reviewed the response *ade by the business in reference to co*plaint ID [redacted] , and find that this resolution is satisfactory to *e The botto [redacted] line is ANY ITE [redacted] *ARKED OPEN BOX OR DA*AGED, THE PURCHASER IS TAKING A RISK Regards, [redacted]

Revdex.com Response # [redacted] Bidder # [redacted] Mr***’s complaint is that the item is a different model than what was presented in the auction that he bid onFast Track It is a secondary market place that offers inventory and equipment through its auction platform which allows Bidder’s to name their own price for items at a fraction of the original MSRPThe items offered are not inspected for completeness nor tested for functionalityAll auction items are sold “AS – IS” with Bidder’s assuming the risk if they do not preview items prior to biddingOnce an item has picked up from the warehouse, the sale is considered “FINAL” or “Closed”Auction terms: OPEN BOX-This is a Secondary Market item that may have damage due to shipping, May have missing parts such as hardware or multiple Boxes or not function like newIt is recommended that bidders use the preview to see overall conditionAll Auction items are sold with NO refunds /returns AllowedOX & MISSING PIECES- OPEN BOX-This is a Secondary Market item that may have damage due to shipping, May have missing parts such as hardware or multiple Boxes or not function like newIt is recommended that bidders use the preview to see overall conditionAll Auction items are sold with NO refunds /returns AllowedIn Mr***’s case, he did not preview the item nor inspect it when he pick the item upHe also agreed to the terms of the auction prior to biddingIn his own words: “I understand this is an open box item, and may have missing/broken parts,etcIn fact it does have missing partsHowever, I do not expect it to be a completely different item than what is listed in the auctionEven if I had previewed the item in person, I likely would not have known it was the wrong model, because the unit was sealed in plastic, and I could not see the model # until I unwrapped itAlso, the manual inside the box is for the advertised item, the [redacted] .” ( [redacted] ) Per Mr***, the Pressure Washer is a different model # than what he bid on, a #***SS not a # [redacted] and there is a $difference MSRPFast Track It did not intentionally list the item incorrectly, however on a visual inspection and a scan of the bar code the wrong model number pulled up when the item was being “lotted” (inventoried) for auctionThis auction at this location is offered by an Independent Company utilizing the bidding platform (not owned or operated by Fast Track It)The owner of this location has been contacted in preparing this response and has agreed as a courtesy, to let Mr [redacted] return the pressure washer to the warehouse and then a refund will be issued

Revdex.com Complaint ID: [redacted] November 3, [redacted] At Fast Track IT we strive to remain transparent in all of our businesses We offer secondary product from overstock, customer returns and shelf pulls via online auction process This item was listed as “appears new” and this description was determined by the lotter opening the box and viewing the item just as the bidder did upon checkout We don’t pull the items out of the boxes nor check for completeness of items However, in this case, our team has decided to offer a one- time courtesy refund on the tarp upon its return to the warehouse where purchased in Elizabethtown, KY Attached are copies of the invoice, the terms and details listed on the auction website and the correspondence between this bidder and our customer satisfaction support team We hope this will satisfy the Ms [redacted] complaint and assure her that FTI places high regard on honesty and integrity in everything we do Hopefully Ms [redacted] will continue to enjoy bidding on items on our website with the opportunity of winning at more than 70% savings off of retail pricing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I simply can not accept the responseThere is nothing more that I can communicate about this that hasn't already been said other than a screen shot of one of the auctions proving that it ended on 10/with no indication on the specific auction saying there was an extensionPlease note the area in which it says the auction was in the "ended" stateRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have spoke with Betty at extension ***, and I have explained my present circumstances and the mess I have madeBetty was extremely helpful and is still working me to resolve my issuesBetty has noted that I made a rookie buying decision and I did so without prior knowledge of what It takes for customers to complete pick upsDuring our conversation, Betty acknowledged I did purchase quit a few items in a short period of timeI stressed, begged, and pleaded with her asking for refunds on the Items I was unable to get picked upI had money in my account to cover what was picked, signed for, and in my possessionI explained because I had been charged for the items I never took delivery of, my checking account is now -$weeks laterOne of the items I bid on was an air conditionerI TRIED AND I tried to set up an alternative date for me to stop In and grab the air conditionerThey refused to let me come get itWhat could I do, the item had been paid for but I could not make it when they the said soI begged and pleated again today with Betty, either refund my money of over $Dollars worth of merchandise I do not have or make it available to meI see that most of my items have been re listed and auctioned offMy last words were to Betty, at the end of the day, everyone can see I purchased quit a bit, so much so that I put was impossible for me to get to all of my goods removed from their warehousesIts was a rookie mistake, I never would of bought what I did, if I knew I was the one who has to dig through hundreds of pallets of boxes, in huge hot warehouses, and drag them to check out, and load up my car on my ownSo if I bought boxes, from different locations, how could I get all of these picked up on a Thursday and a Friday from to 4? I pleaded with Betty, I can not afford to pay for items I do not haveSo if someone In their organization could show a little appreciation for my expenditures, I just need them to help me out of the situation I am inI really wanted that beautiful glass desk, the dog grooming table, the tv cabinets, the Air conditioner, organizers, etc Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I ask for all the invoices, I have multiple emails requesting invoices from Fast Track I went to pick up my items, they were not there I asked for help and was referred to customer service, who refused to help me I do not need "education" I needed my items and I needed help at the warehouse, which was not provided Most of the items are damaged beyond what should be a salable item They know that the customers cannot open all the boxes and plug in items when there are no outlets or staff to help their customers They are at fault in this matter My items were resold and my money was kept by this company These are unfair practices and there are many complaints about their business practices They need to be monitored as they are gouging their customers by poor and unfair business practices If someone is in your warehouse trying to pick up their items, you have a responsibility to help them find the items, even when your auctions are listed incorrectly You can't even find your own auction locations in your own warehouse! (see previous complain) There are multiple negative comments on [redacted] and many other social media sites Eventually, this business will have to refund customers for all these broken and unusable items or they will be shut down The refusal to refund money when I was in the warehouse to pick up items is poor customer service and shows how they treat their customers Hopefully, enough people will become tired of being duped and stop shopping there Regards, [redacted] ***

Revdex.com Complaint ID: [redacted] March 1, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process It is very important to understand why we answer with the same sentences on every complaint Because we do strive to be transparent and we sell secondary market products from overstock, customer returns and shelf pulls We do not hide that we sell secondary market items; on the contrary, we advertise it This is what allows our bidders to receive merchandise at a fraction of retail pricing, because it is secondary market productsAlthough we prefer to educate our bidders on the process and procedures to keep them as customers, sometimes the online auction process is just not a good fit and we are forced to sever the relationship Ms [redacted] does not or will not understand that we sell secondary market items and they may be used, broken or damaged Our employees look at the items and make an assessment, they do not inspect, test, assemble or verify all parts of any items, we do offer preview periods to all bidders prior to placing a bidMs [redacted] will not be receiving a refund for any items she purchased because she simply failed to read the terms and conditions (attached), failed to read the descriptions of the items (attached) and failed to consult the staff prior to leaving the warehouse on the appears new items to request a refundMs [redacted] has only contacted our company on one matter via one email, prior to submitting a Revdex.com complaint (attached)Ms [redacted] is not to attempt to re-register as a bidder, this will be considered fraud and will be dealt with according to the laws of our State Ms [redacted] is no longer welcome at any of our facilities (locations are listed on our website) Any attempt to enter our premises will be considered trespassing and will be dealt with according to the laws of our StateMr [redacted] is not to attempt to contact our staff at any location or via any means Any attempt to do so will be considered harassment and will be dealt with according to the laws of our State

Revdex.com Complaint ID: [redacted] March 2, [redacted] E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process We would like to take this opportunity to educate Mr [redacted] on our processes and procedures and to be able to keep him as a customer There are responsibilities on both sides of the online auction process For our part, we take photos and describe the items we are offing for auction then place them online We also offer an opportunity to preview each item PRIOR to the bidder placing a bid The bidder’s responsibilities include looking at the photos, reading the actual description and taking advantage of the preview times in order to see and touch the item PRIOR to placing a bid Based on the conversation with our support team and the online auction photos and description, Mr [redacted] did not take advantage of the preview time available to him He did not clearly understand that what was written to describe the item was all we knew about the item The photos of the items were exactly what he picked up (All attached.) Although we don’t appreciate Mr [redacted] referring to “bait and switch” nor referring to our company in such derogatory terms nor the threats to file complaints and try to dis-credit us with his credit card company, we do believe this is simply a case of Mr [redacted] not reading the description, not looking at the photos provided nor taking advantage of the preview times We are proud to say that we do hold our employees to an extremely high ethical standard We expect them to photograph what they see, describe what they see and to be available for our bidders that do take advantage of the preview times All of these criteria were met in this instance If Mr [redacted] chooses to no longer bid with our company, we will be sorry to lose him, however we cannot stress strongly enough that responsibility relies on all of us doing our parts

Revdex.com: I can't find a way to simply respond without either accepting or rejecting the business's response For now I'm rejecting the response.In fact I did return the item on Oct9th around 12:pm I was given a confirmation number (which I don't have with me at the moment) So I am just waiting for the refund to appear on my [redacted] before I accept the response from the business.If they would please process the refund and send me a confirmation of such, I will accept their response [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I find it odd that they would threaten me especially if they don't think they have done anything wrong I would have expected an apology of some sort, not threats to even talk to a warehouse employee They didn't even address my email at allI have uploaded photos of a fan that I bought based off the "Appears New" It is clearly broken and filthy The warehouse workers re taped the item and a 17% surcharge was attached to the item They were kind enough to attach the invoice and pictures of this fan I have more pictures of their "appears new" items and the apparent damage The items that said "open box" I understand and have no problem I have another question, where do they get there msrp for the items they are ALWAYS way more then a item actually costs new Anyone can do the math there Again I just think they are being deceptive and they know itRegards, [redacted]

Please send photo of actual unit with serial/model number you received, not just a photo of the box so we can investigate further Our records show that you did receive the advertised model, not what the box stated

Revdex.com: At this time, I have not been contacted by Convergence Technologies, Incregarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com Complaint ID: [redacted] July 21, Complaint No [redacted] Date Entered: 7/11/ [redacted] ###-###-#### extdaytime Email: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns, shelf pulls and floor model/display items via the online auction process Mr [redacted] states in his complaint that we do not allow bidders to test electronics, on the contrary, we encourage bidder to always, preview, inspect and test every item they have interest PRIOR to placing a bid However, also stated by Mr***, we may not have the equipment needed to test specific electronic equipment since we don’t test, check for completeness or assemble any items Just as Mr [redacted] stated we clearly noted that the power cord was not includedIn an attempt to help bidders in their bidding opportunities, we’ve created categories when listing items Appears New, Open Box and Damaged All of these categories are listed in our terms and conditions as well as posted at each warehouse locations, each bidder must agree that they have read and understand, these terms and conditions in order to place a bid Below is the description for Appears NewCondition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the itemMr [redacted] contacted our support staff times, the first time we followed procedure and directed him to his location warehouse from which the item was picked up The 2nd contact was simply a list of demands from Mr [redacted] and the actions he is taking Once a bidder informs us that he has contacted an attorney, we cease communications and must work through the legal processHowever, if Mr [redacted] had reasonably discussed his situation with our support staff, he would have learned that we offer a ONE-TIME-ONLY courtesy refund to every bidder Mr [redacted] only signed up for our online auctions less than a month ago and this is one of the reasons we instated the policy; to give bidders a learning opportunity Since Mr [redacted] has indicated that he has started the process of a charge back on his credit card and filed complaints with the Attorney General office and the Revdex.com, the staff followed procedure in stopping communicationsThe ONE-TIME-ONLY courtesy refund is still available to Mr*** But, he must return the item and stop the charge back processAlthough we try to create lifelong relationships where bidders may enjoy up to 90% off retail pricing, sometimes the online auction process is simply not a good fit We believe this is one of those instances where we cannot create a mutually beneficial relationship so we will de-activate Mr***’s bidding privileges We ask that Mr [redacted] not attempt to re-register as a bidder on our siteAgain, the courtesy refund option is still available to Mr [redacted] should he choose to return the item to usAttachments Email Correspondence Invoice

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Obviously they are going to revoke my account and not want anymore contact with them for reporting them to Revdex.com That's how this company works, which I'm perfectly fine with since they are cowards and don't want to do anything that gives themselves any accountability I've already reported them to the Consumer Product Safety Board about the product they sold that was recalled, which is definitely recalled this was not hard to find since I just was looking for parts for it and it was one of the first websites that came up I'll expect a message from the CPSC soon to get them the product Fast Track IT chose to sell I know they will be investigated and will cost them more than the money than the $that I spent at their company Regards, [redacted]

Revdex.com Complaint # [redacted] Bidder # [redacted] The Bidder purchased boxes of Pendaflex File Folders for a bid price of $The quantity was listed as per box, but was actually The warehouse manager made a decision to offer a full refund verses the partial, due to the dollar amountThe refund amount would have $for a partial refundTo satisfy the Bidder, we would be happy to provide the bidder file folders to compensate for the quantity discrepancy

March 20, Complaint ID of [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process This means we receive what is sent, we can’t special order items like retail establishmentsOn this particular auction ( [redacted] 899), the advertised closing time and date was listed as March 3, at 9:00pm Due to human input error, the time stamp typed into the closing software engine was off by hours (9am instead of 9pm) Once that data is entered into the system, our platform then starts the closing process automatically at the specified time enteredIn order to keep our commitment of the advertised closing time and date, we had to extent the bidding and correct the error and close at the advertised timeAlthough we regret any inconvenience and frustration this has caused [redacted] , we are obligated to have the auction open until the advertised closing date and time Per our terms and agreements that [redacted] agreed to on occasions prior to placing a bid, we are only liable to the extent of making our bidder whole, by refunding the amount paid [redacted] did not pay anything and had hours of opportunity to place additional bidsPlease note that the attached email threads with our support team will show that [redacted] was aware that the auction had been extended to the advertised closing day and time and he did have opportunity to go in and bid again before the action truly closed as advertised [redacted] was also sent the system generated notices that she was outbid as shown on the email correspondence [redacted] sent to our support teamThe winning highest bidder has received the item on removal day No refund will be submitted as nothing was paid We do hope that [redacted] will continue to bid on our platform and enjoy savings of up to 70% off retail pricing