Convergence Technologies

Mr [redacted] 's complaint is that he was not aware of the extension of the auctions We have proven that he was indeed aware of the extension of the auctions because he emailed in the day before the auction he keeps referencing closed and was told in correspondence with our support staff that the auctions were extended and therefore had the opportunity to continue bidding in the auction (email correspondence attached0The suggestion that Mr [redacted] review if this is a good fit for him is made and reiterated because he is so unhappy with our service and our protocols Being an online company, means that sometimes, out of our control, the internet or our internet system may go down In order to be fair to ALL bidders, we will extend the auctions to allow bidding by bidders that were bidding or waiting to bid when the website went down We DO send email blasts to all active bidders, period It would not benefit us to NOT send announcements because we would receive MULTIPLE complaints instead of just this one Mr [redacted] is also extremely unhappy that he is not given a phone number to directly contact someone to make the same complaint that will be met with the same answer We have had years of experience and have decided that the written word allows ideas to get across without emotion driven statementsIf the active bidder does not receive the email blast that we did indeed send, then there are a couple of reasons for that Either they have unsubscribed from receiving our emails OR it was delivered to their spam folder OR they have changed their email address on fileThe email blast was sent to all active bidders unless said bidders "unsubscribed" to receiving our emails or it was delivered to their spam folders Mr [redacted] was indeed aware of the extension of auctions because he emailed in to our support team on the 6th complaining about the extension of the auction that ended on the 7th Mr [redacted] is welcome to subscribe again by following the below linkHowever, we strongly suggest that Mr [redacted] review if this is a good fit for him[redacted] here

Revdex.com Complaint ID: [redacted] April 28, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process Ms [redacted] has been bidding with us for a few years now and should be familiar with our processes but we will respond to as many of her complaints as possible below and educate Ms [redacted] about protocol and processMs [redacted] should be aware of and track what she is bidding on and what she has won If for some unforeseen reason, she does not receive her invoice or paid receipt, she can contact our support team and have it re-sent to her immediately We have specific removal dates for each warehouse location and bidders must agree to the pickup times and terms PRIOR to placing a bid on our website If the bidder does not come on the allotted removal times, they forfeit their items, not refunded, forfeited However, because we understand there are circumstances beyond our control, we have always had a policy in place that allows an additional removal period for just those instances (If your removal is scheduled for this Thursday and Friday, we also keep the product available the following Thursday and Friday for removal.) We do not have the space to store items for more than a week period After the 2nd removal period, the items are forfeited and re-lotted to be put up for auction again It is the bidder responsibility to make sure PRIOR to bidding that they are available to pick up their items on the specified removal datesPlease note, items will be consolidated and moved for the 2nd COURTESY week of removal since we are prepping new auctions and need the space Items will be harder to find if you miss your removal dates and wait until the 2nd COURTESY week to pick up The 2nd week is a courtesy we offer, but the actual removal dates that the bidder agrees to prior to placing a bid are the only dates we MUST have the items availableIf bidders take advantage of the preview times (also specific at each warehouse location) every warehouse has outlets available to plug items in to see if they power up, because we work out of warehouses, outlets are typically not located in the walls, but instead on the huge metal poles that run through each warehouse If you cannot locate an outlet, please reach out to the warehouse manager for help, please don’t disrupt the lotters during non-removal daysWe are extremely clear on our descriptions and that we DO NOT TEST ITEMS We do not ASSEMBLE items, we do not VERIFY that all pieces are included in items We offer secondary market items That means that everything we get is a return, a shelf pull or an overstock item The bidders must take some responsibility to come to preview and check out the items they are interested in bidding on PRIOR to placing a bidA reminder that the bidder too, has a responsibility to check their items PRIOR to leaving our warehouse and we have signs posted stating such at the warehouse checkout areas It takes all of us to make this a rewarding and a mutually beneficial opportunity for all We are not offering refunds to Ms [redacted] and cannot stress enough the importance of shared responsibility to make the online auction process mutually beneficial for both parties Please preview the items PRIOR to placing a bid Please request a receipt if you have not received one Please make sure you can attend the listed removal dates PRIOR to placing a bidWe hope Ms [redacted] will continue to enjoy savings of up to 90% off retail pricing through our online auction process of secondary market items!!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

BBB Complaint ID: ... 12097640 May 9, 2017 [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. [redacted] has only been bidding with us for a couple of days so we would like to educate him on our policies and procedures to try to keep him as a long term bidder. The first most important part to understand is that we auction Secondary Market Products, this means that our inventory comes from customer returns, overstock and shelf pulls and display/floor models. We don’t know why an item was returned, we don’t know if the original purchaser used the item or for how long. While we understand that bidders would like to get a “brand new” $1600 item for $175, the bidder must understand that we rarely offer anything “brand new”. We offer secondary market items. We don’t test, assemble or verify that all parts are included. We look at the item, photo the item and assign it a category and download the descriptions. We do not test items, we do have outlets available for bidders to plug items in to see if they power on at every warehouse, but we are not set up with electrical equipment, batteries, etc. to test any items such as this car item. We created a system of descriptions to aid our bidders in understand what our lotters see when they lot an item and we also take photos of the actual item (click on the thumbnail photo to see additional photos) to aid in locating the item and to see what we see. Our 3 descriptions are Appears New – Open Box – Damaged. These definitions are on each and every auction we list AND the bidder must agree that they read and understand the terms and conditions PRIOR to placing a bid. I’ve copied and pasted the actual definitions from auction 1604 below. Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to [redacted] prior to leaving the premises. Once the bidder has left the premises with the item, [redacted] cannot issue any refund for issues arising with the item. Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. [redacted] cannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by ***. [redacted] cannot issue refunds on these items. [redacted] stated that his item was listed “new open box” which is not a description that we use and did not use on his item (Auction page and invoice attached). His item was clearly marked “open box” only. Under the conditions of Open Box items we cannot issue a refund. We do hope that [redacted] will continue to bid on our website and enjoy saving up to 90% off retail pricing but he must understand that these are secondary market items. We will not be issuing a refund to [redacted] at this time.

Revdex.com: Fast Track makes the assumption that I knew I placed the bid instead of the it should have beenWhy would I contact you if I didn't know? I talked to a Leslie in accounting and she said she could see the error in the biddingLook at the report Fast track attachedLook at all the other slot machines bid historiesYou can clearly see my bidding on all the other items does not go over $Fast Track assumes I knowingly placed the bid without error on my part the other bids prove I wasn't bidding 400+ on other machines as wellClearly that alone show errorAlso there was no way to call as it was Holiday to correct the errorFast Track does not have a 24/customer service line to correct errors even though they run 24/auctions They know it was in honest error yet they refuse to correct itI have and will never do business with these scam artists again.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com Complaint ID: [redacted] March 23, [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors We offer secondary market product from overstock, customer returns and shelf pulls via online auction process We would like to take this opportunity to educate the Mr [redacted] on our processes and procedures and to be able to keep him as a happy and long term customer We understand that this was his first bidding and winning experience with us and want to make it mutually beneficial As stated above, we offer secondary market items The advertisement of the item is what we saw as well It was also in a factory sealed packaging when we received it Mr [redacted] stated that he did check the item during preview and was not able to see any damage to the unit eitherSince we advertise that we do not verify completeness, check for parts, assemble or test any item, we too had no idea there was a crack in the screen of the TVThere was no attempt to mislead involved There are responsibilities on both sides of the online auction process For our part, we take photos and describe the items we are offing for auction then place them online We also offer an opportunity to preview each item PRIOR to the bidder placing a bid The bidder’s responsibilities include looking at the photos, reading the actual description and taking advantage of the preview times in order to see and touch the item PRIOR to placing a bid The bidders are also asked to again preview the items PRIOR to checkout so they can perform one last check before the item leaves our premises As with any “live” auction, once the item leaves the building there are no refundsMr [redacted] has not received a courtesy refund so we are offering a one-time-only courtesy refund on this item Mr [redacted] has been notified via email (chain attached) and once the item is returned, his refund will be submitted

At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platformWe purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock Written in the terms of every auction are the item descriptions and their definitions: Condition notation of "Appears new":these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the item.Condition notation of "Open Box":Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arising.Condition notation of "Damaged":Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these items.These terms are required to be agreed to in order to place bids in the auctionsMr [redacted] bid on an won some “Open Box” items He spoke with the removal staff and was informed that they were “Open Box” items and could not be refunded He was offered a 10% discount on one of the itemsMr [redacted] then emailed into Customer Support(email thread attached) He was asked for information in order to look into his issue.Upon receiving the information, Mr [redacted] was explained the policy for an open box item and then offered a courtesy refund for one item.All bidders are permitted a time courtesy refund At that time the item descriptions are explained again in detail so the bidder is educated as to how we list itemsMr [redacted] was not satisfied with a courtesy refund for item and demanded to speak with a supervisor When it was explained that they would not be escalating the ticket, that the outcome would be the same, Mr [redacted] then became a bit argumentative in his responses It was explained to him, again, the items descriptions and what they mean That we do not test anything for completeness or functionalityHe was given dates and times when he could return his item for his refundIt appears he did return the item and received his refund No where was Mr [redacted] told “I don’t know what to tell you” no where was Mr [redacted] responded to with anything but the utmost professionalism by the Support StaffI am attaching the email thread between the Support Staff and Mr***, the corrected invoice showing the refund amount and a copy of the auction terms that are to be agreed upon in order to place bids

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com Complaint # [redacted] Bidder # [redacted] # [redacted] [redacted] ***”s complaint is with the condition of her items purchased through 2MC Management’s dba Fast Track ItThe items mention in the complaint are Electrolux Coffee Maker and Electric Popcorn Machine both listed as “Open Box”The complaint also indicated there was not enough information or help at the warehouse when picking up her items [redacted] is a new Bidder with our company and may not understand the business model, Fast Track It is a secondary market auctioning inventory and equipmentPer the terms of our auction: WARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the itemThis sale is to the business community as "equipment" & "inventory" without any implied or expressed warrantyDescriptions are believed to be accurate but not guaranteedWhen you are not certain of the condition or use of an item please bid accordinglyYou are bidding on the described item, NOT the photoCHOOSE WISELY: We want everyone to get a good deal and most willHowever, when you bid on the wrong item or decide an item is not suited for your intended use, our clients are not willing to assume the cost of your mistakesWhen in doubt about condition, completeness or suitability for intended use, please bid accordinglyAn item listed as “Open Box” meaning: Condition notation of "Open Box":Items marked "Open Box" indicate that item may not be in it original packaging from the manufacturerAn open box item could be incomplete and has not been tested for functionality or completeness2MC Management, Inccannot issue refunds on these items if there are issues arisingThe auction listing indicated that these two items were “Open Box” and not tested for functionality or inspected for completenessThe additional pictures that were part of the auction posting showed the condition of the items and the boxes that items were in [redacted] stated that there was not enough staff in the warehouse to assist the many Bidders picking up their itemsBidders are responsible for the removal of their own itemsWarehouse staff is there to check-out the Bidders and can offer some assistance in locating their auction(s) but our term clearly indicated that Bidders are responsible for their own removalBidders are responsible for their own removalAny item NOT picked up by the set time will be considered abandonedRemoval shall be at the expense, liability, and risk of the purchaserPurchases will be released upon presentation of a paid email receiptPlease insure that movers or anyone picking up items on your behalf have your paid receipt at the pickup location no items will be released with a paid email receiptIMPORTANT! Fast Track It will have the option of reselling, removing, storing or abandoning, at the expense and risk of the purchase, items not paid for and/or removed within the specific timeThe buyer agrees to pay all deficiencies, legal, collection; transportation and storage expenses associated with delinquent accounts or abandoned itemsOur goal is for everyone to have an enjoyable experience using our website and to get some great deals as well In order to do that, Bidders need to familiarize themselves with our item descriptions and how items are lotted (inventory items for auction)We use different kinds of descriptions when lotting: Appears New, Open Box and DamagedNone of the items are inspected for completeness or tested for functionalityBidders are allowed times to come preview and inspect items prior to bidding, if they choose not to preview, then they should bid accordingly and understand the riskThis information was share with the Bidder when she sent in a request to the Customer Support teamAs a new Bidder, there is a learning curve with the auctions and secondary marketI would suggest that the Bidder bid on “Appears New” items to minimize the risk, take the time to Preview items and thoroughly inspect items before leaving the premisesIf there are concerns with “Appears New” items they can be address at the Warehouse location prior to leaving with itemsThe Warehouse Manager is available to assist in resolving Bidder concernsSince [redacted] is a new Bidder, as a courtesy a refund can be submitted for these two items upon their return

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Revdex.com:What a fraudI paid with my [redacted] account that you charged directly on Christmas Dec25thI called right after the holidays because you had billed the credit card for the amountI called my credit card company to dispute this as wellI bidded on slot machinesAll the other bids were no more then $5.00EATHE SHOULD HAVE BEEN $I called the auctioneer and was told I would receive a refundI never didYou know the it was an honest mistake for a non working item I might add.I don't know what paperwork or why you'd even have me in collections seeing you billed the credit card? You are lairs and frauds and that is why I do not do business for your broke pallet freight garbage that belongs in a landfill.I will be setting my paperwork into the Revdex.com as wellYou can clearly see the items and the overbid on the oneNEVER DO BUSINESS WITH THEM

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***