Coover Trucking, Inc.

I have been in touch with ** *** several times and we are monitoring the situation closelyThe issue with the remaining refund of $has been identified and we are working to resolve itI just spoke with ** *** again today and assured her I am working with our Finance department on this
issue and she should have the refund on her credit card by Feb*** or *** at the very latestI told her I will call her on Monday to verify she received it.I also mentioned to ** *** we are putting a package together for her as a gesture of goodwillWe truly do care about our members and hate that she has gone through all this frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.?

We received the member's request for a refundAs of December, the Weight Watchers site was experiencing technical issues due to program changeWe have issued a refund for $which covers December through MarchThe member should see the refund applied back to their card within to business
days.Please let us know if you need further assistanceHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundWe left the member a voicemail as we will need to speak directly to obtain proof of purchase for programOnce received, we'll be more than happy to issue the refund.Please let us know if you have further questionsHave a great
day!? Sincerely,Flo G***Corporate Affairs

Dear ***We regret the delay in you getting your refundAfter reviewing your account it appears there never was a request issued for the refund via checkInstead, as a refund check can take from to business weeks, for you to receive it quicker, the refund was issued via the credit card
that was originally billedThat refund did not go through as you had cancelled that cardYesterday a representative spoke with you and your credit card information was updatedThe five month refund of $has been issued to the new card and you should see it on there in three to five business daysYour Weight Watchers account is cancelled.Sincerely,Nikki C.Corporate Affairs

We received the member's request to cancel the Online accountWe apologize the member experienced with attempting to cancel their accountCorporate Affairs has canceled and issued a refund for $We have notified the member of the cancellation.Please let us know if you need further
assistanceHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Weight Watchers received the member's request for a refundA refund was issued on April *** for $Corporate Affairs issued an additional refund for $19.95, which the member should see within to business days.? Please let us know if you need further assistanceHave a great
day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Thank you for providing the member's response to the refund requestWe've issued a total of $refund to the member as a courtesyOur Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the program.? Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

I left ** *** a voicemail today following up as promised, letting her know I received confirmation from Finance yesterday afternoon that the remainder of her refunds (x $49.95=$89.90) has been processed and she will see that on her credit card in three to five business days.I am also sending ** *** a care package as a gesture of goodwill for the inconvenienceThat will be mailed next week.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nikki was awesome and as perplexed as I amShe had it get involved and called me hours laterIssue not resolved, still?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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We received the member's request for a refundWe apologize about the member's experience when attempting to cancel their accountCorporate Affairs has issued a refund for $to the member's card on file.? Again, we apologize for the inconveniencePlease let us know if you need further
assistance.? Sincerely,Flo G***Corporate Affairs?

We reached out to *** *** via voicemail asking her to contact our Corporate Affairs groupWe will apologize first of all for the bad customer service experience, we will explain the cancellation dates she was quoted and offer a more agreeable resolution.? Sincerely,Nikki C.Corporate
AffairsWeight Watchers International, Inc

We received the member's request for the promotional refundWe reached out to our Accounts Payable Department to see if the refund was receivedThe refund was resubmitted for $todayThe member should receive within seven business days.? We apologize for any
inconvenience.? ? Sincerely,? Flo G***Corporate Affairs? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.? Thank you for your help!
Sincerely,
*** ***
?

I left the member a voicemail apologizing that she was not credited the first time she contacted us to cancel and asked her to contact us in Corporate AffairsHer account was paid up to 12/*/Per the terms and conditions on the account, she had been billed $on 11/**/for the period
beginning on 12/*/She contacted us to cancel on 11/**/Given the reasons she was cancelling for, she should have been credited the charge from 11/**/She contacted us again on 11/**/and was credited.She initiated her membership on 9/*/and contacted us on 9/**/regarding technical issuesThough we wish she would have contacted us again if she continued having technical issues, as a courtesy, given everything she has mentioned, we have credited also the full amount she initially paid for her membership: $114.85.Sincerely,Nikki C.Corporate Affairs

Revdex.com:? I called back and they refunded the money.?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Thank you for contacting Weight WatchersThe member's account has been canceled and a refund for $has been issued.? Please let us know if you have further questionsHave a great day!? Sincerely,? *** ***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:? Per my 10/**/conversation with Laura I am waiting for a $credit back onto my *** ***.Thank you for this resolution.***?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Davina Davis
?

? I called the member to explain and clear up the misunderstandingI explained we do not have nor advertise to have "fitness" coachesOur personal coaches are there to coach members on the Weight Watchers programAlso, they are not only Weight Watchers members, but Lifetime members who are
also or have been Weight Watchers meeting leaders who have experience teaching the program and then were further trained to become personal coaches.? *** *** understood and explained she assumed they would be fitness coaches, which is really what she was looking forAs a courtesy for the misunderstanding, I re-cancelled her account as of today, provided her cancellation confirmation number and credited back $54.95, the full amount she paid.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc