Coover Trucking, Inc.

Thank you for contacting Weight Watchers. We received the member's request for a refund and cancellation of account. We apologize the member did not receive the refund for the promotion. We reach out to the member to contact Corporate Affairs so we can obtain more information on applying the...

refund. Once the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.We are showing a credit in the amount of $44.95 was issued and applied to American Express card on file dated 9/**/2015.Please review American Express record for the credit.Feel free to contact Weight Watchers Corporate Affairs department for further detail @ ###-###-####.Sincerely,Lori G[redacted]Corporate Affairs Manager

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Nikki was awesome and as perplexed as I am. She had it get involved and called me 24 hours later. Issue not resolved, still 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's request for a refund. A refund for $59.85 for January, February and March has been applied to the member's card. The member should see within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely, Flo...

G[redacted]Corporate Affairs

I called the member and got some clarification on her different contacts with Customer Service. I expressed our regret regarding the experience she had and appreciated her feedback. I added 1 week time credit to her account to give time to make sure the technical issue is resolved. I will contact...

the member again once the next payment goes through to verify everything is working well with her account and then will add a month time credit as courtesy. I gave the member our phone number in Corporate Affairs in case of any further questions or concerns.  Nikki C.Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a refund.We show the member registered for the program on 6/**/15. The membership covers 6/**/15 to 7/**/15 with Terms and Conditions of a 15 day pre-billing. Our records do not show a cancellation...

request was made by the member until member's contact on 9/*/15. When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been applied. The member was unable to provide.We value each of our members and as a courtesy applied a refund of $104.00 to the debit/credit card. The member should see the refund within 3 to 5 business days.Please let us know if you need further assistance.Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I still have not received the final refund of $44.95. I provided the business my debit card # and it is now the [redacted] and I still have not received it. This has been a very difficult situation and I would like it resolved once and for all.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's request for full refund. The member provided a copy of the receipt and a refund for $114.85 has been issued. Please let us know if you need further assistance. Sincerely,Flo G[redacted]coporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, they say that the program site changed Dec. *, but in fact that was the second time it changed in less than a month. So they lied. Secondly, the site still does not work and it's impossible to use. After taking all the time it requires to fill in the days "points" it wipes everything out, or it doubles the points all of a sudden, and it wipes out yesterdays points, but not the day before that points.It's random and it's very frustrating for someone who has paid to use their site. They have over 35,000 people who have written in complaining and they are not doing anything about it. They will not give a date to anyone that is the date for it to be fixed. All they ever do is say they are sorry and they are working on it. Really, this is a travesty for their clients. They should not take money for this site until it works. That's what I want - they need to step up and do more than say they are sorry - they need to refund thousands of people their money.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's request for a refund. In researching the member's cancellation date request on 1/**/2016, the member's usage was from 12/**/15 through 1/**/16. Based on Terms and Conditions, Weight Watchers does not prorate refunds. The new charge of $49.00 was due to our 15 day pre-billing...

of which a refund has been issued. Because we value our members, we will issue a courtesy refund for $49.00 back to the member's card.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

I called this member and apologized customer service did not handle the situation properly. I got some information and will get her refund processed right away. She should have it in 3 to 5 business days. Nikki C.Corporate AffairsWeight Watchers International, Inc.

Weight Watchers values our customers and take pride in making sure our product and services meet and or exceed their expectations.We're sorry to hear the member prefers not to setup program via auto-billing. We provide every member with our terms and conditions prior to sign-up. Weight...

Watchers auto-billing is a pre-billing program designed to automatically renew their monthly subscription. The pre-billing program offers members to participate in the program as often as they like and the ability to access their online features.  Please let us know if we may be of further assistance.[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's refund request. We issued the refund for an additional $269.70 on April [redacted]. The member should see the refund within 3 to 5 business days.Please let us know if you need further assistance. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

I called the member and left her a voicemail to please contact us in Corporate Affairs so we can try and resolve the technical issues she is having. We will certainly give her time credit to replace the time her app has not been working correctly. Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Weight Watchers received the member's concerns in regards to continued billing. The member's account has been cancelled and will not be charged.Please let us know if you have any questions. Have a wonderful day!Sincerely, Florence G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My mother is no longer interested in Weight Watchers because of the extremely poor way she saw them run their business. Weight Watchers did not care until we fled a complaint with the Revdex.com, I showed my mother all the correspondences and she cannot believe how insincere they appear. It is so sad to see my mother of 86 years so dejected with any business, very sad.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's response in regards to a "points" reward system. Weight Watchers International does not offer this program. However, the member is located in a locally owned (franchise) area where apparently a program was setup. The member's magazine subscription has been cancelled and due to a "rewards" program, no compensation is being offered by Weight Watchers International. The member can return to a meeting in Arizona to voice the concerns.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a message on my home phone that Flo called. She said to call her back at ###-###-####. When I did so the telephone system "requested them not to connect" because my call was from an outside area. STOP PLAYING GAMES WITH ME. I want a credit of $28.95 because you cancelled my membership without my consent BEFORE the 90 days of my membership. The bottom line is that not only did I not receive the 1 free month from your "friends and family special offer" but I didn't even get the full 90 days from my $1**.95 payment. I received the $44.95 credit back but that is a separate issue. You used my credit card without my authorization. That is now resolved. I am currently disputing $28.95 with my credit card company. I urge you to end this dispute once and for all with a $28.95 credit.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]