Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I left the member a voicemail to contact Corporate Affairs so we can resolve the issue. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request for a refundThe member was informed at the time of contact a refund of $was being issuedThe refund takes up to to business days to be applied to member's account.Please let us know if you have further questionsHave a great day! Sincerely,***
***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In their response, the Weight Watchers Intl company has indicated that if I call their Corporate Affairs they will set up my account, but that claim in untrue I followed the instructions provided in the company response and I called the Corporate Affairs departmentI spoke with a very nice person named *** on 2/** at 2:25pm (central time)*** informed me that in contrast to the claim in the company's response, she CANNOT in fact, set up my account.I have repeatedly expressed that I do NOT want a refund All I want is what I paid for and I'm being treated as though I'm making some sort of outrageous demand - how is that possible? I do NOT want my money back, and I'm not asking for anything for freeI'm simply asking to receive the services for which I paid and for which the company accepted payment Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.they have refunded my money so I am satisfied
Sincerely,
*** ***

*** *** is absolutely correct on the pricing he saw on the websiteIt is easy to see how the representatives he spoke with were mistaken about it, as it is a brand new very limited new test pilot in only certain areas, appearing on the website as the membership without coachingNonetheless, we
all should have been better informedI have left a voicemail for *** *** to contact me in Corporate Affairs so we can apologize and assist in him getting the special pricing. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's requestThe Weight Watchers website has three programs available and a description and usage of each programWe apologize if the member did not review the options selected for their personal need. We'll be more than happy to send the member four-meeting room
vouchers. If the member prefers to cancel the account, we'll issue a full refund for the Online programPlease let us know next steps in order to resolve the member's concerns. Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a refundMy daughter's name is *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After investigating the situation, I contacted the member by phoneI apologized for the misdirection from Customer Service and that she did not get a call back from a supervisor as she had requestedI was able to locate the two payments she made, one for $at the meeting room and one for $
onlineAt the member's agreement, I credited back the $and she will see it on her credit card in three to five business daysAlso, as courtesy I added an extra days to her membership and provided our phone number in Corporate Affairs in case she has any further questions or concerns. Sincerely,Nikki C.Corporate Affairs

on 3/**/I received my refund from Weight Watchers. Thank you,*** ***

Weight Watchers received the member's complaint in regards to charges for the programWe have reached out to the member to contact Weight Watchers so we can locate an accountWe're unable to locate via email or phone number. Upon the member's contact, we will review and apply refund as requested. Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If possible, I'd like to keep this open until I hear back with the outcome, after the investigationSurely, finding something like this in one's food, would be of priority.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the copy of the member's billing statement showing multiple chargesA refund for $has been submitted of which the member will see within to business daysWe also cancelled the member's account per her request.Please let us know if you have further questionsHave a great day! Sincerely,Flo G***Corporate Affairs

I visited over the phone yesterday with *** *** as it is she who filed this complaint on *** ***'s behalf and gave only her contact informationAfter asking several questions I was able to understand fully what happened with *** ***'s membershipI apologized that the Customer Service
representatives they spoke with were not able to recognize what happenedI also explained I believe *** *** misunderstood the cancellation email he receivedThis was a case of much confusion and Customer Service not only did not help, I believe they made it worseI apologized for all of this, offered to fix it and reactivate *** ***'s account at no charge and offered to refund the original charge*** *** said they already got the funds back from their credit card and *** *** wants nothing more to do with Weight WatchersThe offer still stands if *** *** changes his mind.Sincerely,Nikki C.Corporate AffairsWeight Watchers, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI very much appreciate the response and action of the business
Sincerely,
*** ***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a full refund on the Online programWe're sorry about the member's experience with the websiteA full refund was issued to the member's account on 11/**/for $The member should see the refund
within to business days.Again, we're sorry for the inconvenience and wish the member success on their weight-loss journeyHave a wonderful day! Sincerely,*** *** Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When weight watchers messed up my billing and cost me hundreds of dollars in fees, you made it rightI refuse to allow you to do it againI do have a lawyer, but it will cost you a lot more in fees then just doing it right nowYou are a great program, but you suck at billingIf you choose not to fix this, I will call my lawyer and let him know that weight watchers is screwing me againIts your choice
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I understand and completed the "Existing Users" process for logging in and entering a new eTools access code . For some technical reason, the system failed and my account was automatically charged. I appreciate and am grateful for the refund. At issue are the lengths that I had to go to in order to get the refund. All of this cost you more in resources and reputation than it would have if you had apologized for the problem and offered to refund the cost of the eTools subscription. I spent over minutes on the phone - almost half of that time on hold - trying to get the issue escalated and resolved. In the end I cancelled my eTools subscription permanently. It is disappointing to know how you treat your customers - who spend a great deal of time and money on your program - meetings, food, etcI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundWe issued a refund for $of which the member should see within to business days.Due to Weight Watchers recent system upgrade, issues are currently being addressedWe apologize for the
inconvenience. Sincerely, Flo G***Corporate Affairs

I called the member to explain and clear up the misunderstandingI explained we do not have nor advertise to have "fitness" coachesOur personal coaches are there to coach members on the Weight Watchers programAlso, they are not only Weight Watchers members, but Lifetime members who are
also or have been Weight Watchers meeting leaders who have experience teaching the program and then were further trained to become personal coaches. *** *** understood and explained she assumed they would be fitness coaches, which is really what she was looking forAs a courtesy for the misunderstanding, I re-cancelled her account as of today, provided her cancellation confirmation number and credited back $54.95, the full amount she paid. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc