Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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on 3/**/I received my refund from Weight Watchers.? Thank you,*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

We received the member's response to refund requestThe refund was issued on 7/**/for $The refund process takes approximately to business days to apply which is based on their Financial Institution.Please let us know if you have further questions.? Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundAs a courtesy, we issued a refund for $which will be applied within to business days.Please let us know if you need further assistanceHave a wonderful day!? Sincerely,? Flo Gi***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved? Thank you for prompt attention
Sincerely,
*** ***
?

We received the member's request for a refundUpon sign-up, our guidelines must be reviewed and signed by every memberOur subscription program states a 15-day billing process but will extend services for days.We apologize if the member did not review those guidelines of which are printed in
multiple pages throughout our site and at time of sign-upWe'll more than happy to send the member a copy of those guidelines.Please let us know if you have further questionsHave a wonderful day!? Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
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? This does not satisfy my complaint that an attempt to cancel this account FOUR TIMES online yet continued to be charged two more months ? I did read the terms and conditions and take serious offense to the allegation that I did not? It also does not explain why my card continued to be charged after the expiration date AND four attempts to cancel.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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First and foremost, we would like to extend our apologiesIn our research, we're unable to determine what about the program the member was uncomfortable withWe cancelled the Online account, issued a refund for $of which they should see within to business days.Please inform the member,
if for any reason in the reason they wish to return to the program, Corporate Affairs will be more than happy to walk the member through the program to assist in achieving their goal.Please let us know if you have further questions.? ? Sincerely,? Flo G***Corporate Affairs

I called *** *** back and explained after review, she is now approved to receive the gift cardI explained the processing time and reasons for it and she understands.? Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We have reached out leaving ** *** a voicemail asking her to contact our Corporate Affairs groupWe regret she had an unpleasant experienceWe will explain that because the account is an iTunes purchase, the refund needs to come from iTunesShe was provided a phone number for iTunes but we
will make sure it is the correct one.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I've been trying to reach the member by phone to resolve this issue. I left her a voicemail on 10/** and another today 10/**.The member can reach me at [redacted].Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have received neither of those returns back on my card.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I received a phone call from WW Corporate office and returned the call.  I spoke to Laura, who...

was very helpful, considerate, and understanding.  After speaking with me and reviewing the notes in her system, she was able to solve my issues immediately for myself and my husband.  I did receive the refunds and was credited for the promotion that ran back in March.  Laura was a wonderful customer service representative.
Sincerely,
[redacted]

I left a voicemail for [redacted] to contact our Corporate Affairs group. It seems he misunderstood the membership he signed up for and it seems our Customer Service representative was not very clear in explaining it to him, so we understand his frustration and look forward to visiting with...

him.  Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

I left [redacted] a voicemail today following up as promised, letting her know I received confirmation from Finance yesterday afternoon that the remainder of her refunds (2 x $49.95=$89.90) has been processed and she will see that on her credit card in three to five business days.I am also sending [redacted] a care package as a gesture of goodwill for the inconvenience. That will be mailed next week. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

I just left [redacted] a voicemail to contact our Corporate Affairs group. We will...

explain, she placed this exact complaint on the Revdex.com a month ago and we left her a voicemail on 2/**, sent her an email on 2/[redacted] then she called our Corporate Affairs group on 3/* and had a long conversation with our Corporate Affairs agent Erica who explained how the program works for nursing mothers, refunded the $69.80, gave her 60 days of time credit on her membership free of charge and set the account to cancel at the end of that time (5/*) so the member will not be charged any further unless she decides to continue and lets us know.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Weight Watchers received the member's request for a refund. The member signed up for an At Work series which includes free Etools for the time frame of the series. Once the series has ended, the member is responsible for cancelling the Etools account so they will not be billed.Upon signing up for At...

Work Etools, the terms and conditions are provided and must be authorized by the member before Etools is setup. Members are aware of those terms.We apologize if the member did not thoroughly review at time of registering for the At Work program. If you have any questions, please feel free to contact us. Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My initial attempt to contact them was through their website [redacted]. They still have not attempted to contact me regarding this issue. I've attached a picture of what was found. They should have my email and phone number. I'd like to keep this case open until resolved.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]