Costume Supercenter

The customer placed their order on 10/11/14. Contacted our company on 10/27/14 in regards to the size and then called back to say the product was defective. The customer contacted us again on 12/16, 12/18, and 12/19 and was advised to return the costume and a full refund would be processed. As the...

costume was not received a refund on the merchandise was never processed. As a courtesy we have refunded the customer in full for the item ($41.99) which will post to their account in 24-48 hours. ?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I called the customer and left a message with a man that answered advising that this refund was processed today in the amount of $52.17. The customer was sent an email earlier today as well.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Can you provide me with your order number so I can research this matter. We apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because:  the tracking number provided does not exist....  I have tracked this tracking number provided, and its shows: NOT FOUND - THE POSTAL SERVICE COULD NOT LOCATE THE TRACKING INFORMATION FOR YOUR REQUEST. USPS Tracking® Customer Service ›  Have questions? We're here to help.  [redacted] *  Sign up for My USPS.  Tracking Number: [redacted] error The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later.    
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In the case I do not receive this check/reimbursement within the allotted time frame from the business, what are the next steps I need to take from there?Thank you again for attention to this matter and your patience.Sincerely,
[redacted]

To whom it may concern, Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We apologize the representatives that you spoke to were not helpful in this matter. I wanted to inform you that I spoke to the customer today via phone to resolve this issue. Our finance department will be mailing a check for the order and return shipping cost which is the desired amount of $69.34. The check number is [redacted] and it will be arriving in 2-5 business days. We sincerely apologize for any inconvenience this may have caused.

To whom it may concern,I called the customer and left a message explaining that our warehouse had produced the order and shipped it before we were able to cancel it. A shipping confirmation was sent, but the tracking would not be updated by UPS until after 9 PM the same day when they scanned it into...

their system. I do see the order was delivered on 10/09, so we informed the customer she could return the item following our return procedure listed on our website.Thank you,

As stated on our site, once an order has been submitted, it is processed automatically to our warehouse for packaging and shipment preparation. Therefore, once an order has been placed it cannot be canceled. We ask customers to be sure to review their order for accuracy prior to...

submitting it. The customer can return the order once it is received, but they will not be refunded for the shipping that they paid.

To whom it may concern, As per the complaint, Mr. [redacted] online order did not complete, so there is nothing in our system to refund. If there is a pending authorization on what ever form of payment Mr. [redacted] used, it would need to be released by his financial institution. There are many...

variables as to why an order did not process, the biggest being not a strong connection to the internet for quick processing. If Mr. [redacted] wanted, he could phone in to our call center and one of our representatives could assist in placing the order over the phone. As we do not have an order, there is nothing for us to refund at this time. Thank you, [redacted]Customer Service ManagerCostume Super Centre[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a full refund via [redacted], please see attachment. We apologize for any inconvenience this may have...

caused.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern, After reviewing the delivery details for Ms. [redacted]'s order, we do see it was delivered outside of the expected date, and as of today a full refund was issued for the account. We do not require the costume be returned to our warehouse and we have left a message for Ms....

[redacted] stating as such. The refund should be reflected back in her account in about 5-7 business days.  Wholesale Halloween Costumes605.271.7393

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We issued a refund for the Darth Vader costume for the amount of $59.99 and the refund confirmation number is [redacted], see attachment. We sincerely...

apologize for any inconvenience this may may have  caused.

To whom it may concern,
 
We have had the opportunity to speak with [redacted] about her experience with our call center, and have refunded her order in full for the inconvenience. We are following up with our call center to provide the recordings of the calls so we can review...

with the representatives that assisted [redacted]. If there is anything else needed, please let us know. 
[redacted]
Customer Service Manager
Costume SuperCenter
[redacted]

To whom it may concern,We have recently changed our return policy and are no longer participating in free exchanges. Upon reviewing the order, we will make the one time allowance for the free exchange and the account has been noted. [redacted] will have to place a new order, and then ship the...

first order back, and our returns department will process the refund accordingly.Thank you,

To whom it may concern,
 
According to the tracking information provided by UPS, Ms. [redacted]'s order was not mis-routed coming back to us as it was when we sent it out for delivery. Our warehouse has just received the order today, and it will get sent to our returns department for processing. Once the returns department has processed the order, a return confirmation email will be sent to Ms. [redacted] to the email address on her account. It may take up to 3 business days for the order to be processed, and then depending on Ms. [redacted]'s financial institution, another 5-7 business days to be reflected in her account.
 
Thank you,
 
[redacted]

Horrible company ! I ordered a costume for my son on Oct. 25. On the shipping page of their website it said it would be delivered ON Oct. 31 for $7.99. I looked all over to see if there was any "fine print" that said it might not be delivered by then, etc. But NO, there wasn't. It said it would be delivered ON Oct. 31. It was delivered on Nov. 1st !! And now they refuse to refund my money. They said it the order was placed after cutoff time (there was no cutoff time listed on the shipping page) and said that on their site there was a delivery calculator (there was not). So my son had no costume on the date that CSC promised and they won't refund my money. STAY AWAY !!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I am still waiting to see the credit appear on my credit card statement.  I have been checking daily since receiving this email this past Monday. If I do not see the credit placed as they said they would then I guess I would file another complaint as I do not have alot of trust now for the company.  Thank you for your help in trying to resolve this matter.
Regards,
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Unfortunately, the order was cancelled because the costumes were out of stock. There was an issue with our...

manufacturer delivering the items to us which resulted in the order being cancelled. We apologize for any inconvenience this may have caused.