Costume Supercenter

I have confirmed the refund amount of $139.47 with our Finance Department. The Paypal Refund Transaction ID# is [redacted]. The refund should now be reflected in the customer's account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reviewed this order and I see that the customer emailed us regarding this issue. The Email Supervisor emailed our Finance Department to have them manually process this [redacted] refund on 10/27/14. I have emailed them again today and I will call the customer when I have a response from them.

We do apologize for the troubles you encountered in regard to your orders.  We have multiple orders for the skunk costumes you are referencing going back to Sept and running through October 23, 2017.  The last 2 orders were placed on October 23 at about 1pm and shipped that same day @...

about 4pm so by the time the email was received and processed to try and cancel one of those orders it was too late.  You had requested premium shipping on those and in order to ensure next day delivery they were processed right away.  We did receive a return on one of your orders [redacted].  There were 19 of the skunk costumes returned and we have credited you $329.05 and have sent an email in relation to this credit.  To date that is the only return we have received, if you are returning more costumes, and or have sent more back we would need a tracking # for the return-we have only received the one so far.  Again I apologize for any issues you encountered in regard to your orders.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has been refunded for the $7.99 Return to Sender fee they were charged. The credit will appear in her account in 5-7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

To whom it may concern,
 
We apologize for the mis-communication the customer received. We have created a replacement order that will ship from our warehouse tomorrow with next day delivery free of charge. We re-added as many of the items that were available, but there were 2...

costumes that are not in stock, the [redacted] and [redacted]. We will not be able to get these before the Halloween holiday. We apologize for the inconvenience and will have the calls reviewed that the customer placed to our call centre. if there are any other questions we can assist you with, please let us know. 
Sincerely,
 
[redacted]
Customer Service Manager
Costume SuperCentre
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I wanted to let you know that I received payment from the business this afternoon. Thank you for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To whom it may concern,
 
Upon looking at Ms. [redacted]' account, it appears the original order came through [redacted] for our company to fulfill. Ms. [redacted] spoke to one of our call center representatives to request a full refund after an email was sent to her in January...

asking if she would accept a discount on the order. Upon the refusal, a full refund has been processed with [redacted] today, Thursday, March 3. The refund should take about 48 hours to post to her account. We apologize for the confusion around the order. 
Sincerely,
 
[redacted]
Customer Service Manager
Wholesale Halloween Costumes
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Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Unfortunately, the order was cancelled as the spider man costume was out of stock. Our system automatically generates an email to customers to inform them. If you are...

willing to place a new order online we can waive the shipping and give a 30% discount on the order. The 30% discount promo code is [redacted] and we sincerely apologize for any inconvenience this may have caused.

To whom it may concern, We had our finance department check the status of the refund, and it appears the initial refund did not go through, so a refund was processed today, transaction [redacted]. It should take about 5-7 business days for the refund to be...

reflected in Ms. [redacted] account. We apologize for any inconvenience this has caused. Sincerely, [redacted]Customer Service ManagerBirthday In A Box

To whom it may concern, It appears Ms. [redacted] order was shipped on 5/27, but through a series of mis-routings by FedEx, the order was not delivered until 6/13. At this time we have refunded the order in full and will not require Ms. [redacted] to return the item she received. We do apologize for...

the inconvenience. Please allow 5-7 business for the refund to be reflected in her account. Sincerely, [redacted]Customer Service ManagerWholesale Halloween Costumes and Party Supplies

To whom it may concern,I have called the customer and apologized for the delay in the arrival of her lost package. It would appear that the replacement order that was sent out on 9/22 was originally scheduled for delivery on 9/25, but due to a mis-routing by UPS, the order will not arrive until...

9/29. Due to the order arriving after the customer's need by date, we have refunded the original order in full and the customer will not have to return any of the items she receives. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern
 
It appears Ms. [redacted]'s order was mis-routed by UPS, and instead of being sent to her local post office on time, it did not get there until weeks later. We apologize for the inconvenience. A return label for her order has been sent to her email address...

on her account, [redacted], and she should be able to print the label and ship the order back at no charge. The tracking number for her return order will be [redacted] If there is anything else, please let me know.
Sincerely,
[redacted]
Customer Service Manager
Wholesale Halloween Costumes and Party Supplies
[redacted]

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform that we processed a full refund today, please allow 2-3 business days for the refund to reflect onto your account....

We sincerely apologize for any inconvenience this may have caused.

To whom it may concern, We would like to thank Ms. [redacted] for bring this listing issue to our attention. We do see where the confusion comes with the picture on [redacted], and we apologize for the inconvenience. We are having 2 more packs of the balloons shipped out today from our warehouse....

Please let us know if there is anything else. Sincerely, [redacted]Customer Service ManagerWholesale Party Supplies for [redacted]

To whom it may concern, After reviewing [redacted] account, it appears the original representative that assisted [redacted], processed the reshipment of her order incorrectly. As a result the order was charged again without being properly shipped. We have processed a full refund for the order,...

and have called [redacted] to let her know and apologize for the inconvenience. Please let us know if there is anything else that we can do. Sincerely, [redacted]Customer Service MangerCostume SuperCenter[redacted]