Costume Supercenter

Costume superstore was excellentFast easy order process, super fast shipping and the costumes were great for our presentationPlan to shop again! Excellent business!

Product came in wrong size called they will reship They never placed order Evidently, they do not have a good system so customer service always gave wrong info Still following up for shipping refundThey say it has to come from corporate and they can not give me their number and they only email them No customer service rep nor a manager has followed up with me on this since day one I have dates and names of everyone I have talked to concerning this issue Do not order from them You are better off to go localToday I talked with another manager they have resubmitted and I had to ask for her to have someone follow up with me She made notes so we will see what happens On 10/was when the first manager I spoke to said she will refund merchandise and shipping as it was their error Merchandise did get refunded, but not shipping as told

0px;"> I hope I am going to the right way about messaging the Revdex.com of New Jersey in regards to this mannerFirst, thank you so much for pursuing my complaint quickly and letting me know that is being handled After reviewing my message center from you, you had mentioned to please send the Revdex.com of New Jersey a message if things had been resolved from that point forward In accordance to my complaint, about half of the problem has been resolved as of this morning, 7/26/ In my original complaint I filed with the Revdex.com of New Jersey, I had also mentioned that I had filed a dispute with Paypal in regards to the company that the order was placed fromAs of yesterday, 7/25/16, Wholesale Party Supplies located at [redacted] DID reimburse my account $ With that being said though, when I spoke with [redacted] on 7/at 5:35pm, she had informed me that a credit had been issued to my account in the total of $59.40, which is what the receipt that I have in my possession readThen of course when I spoke with a lady named [redacted] on 7/24, she informed me that there was no credit issued/updated after reviewing my account In total, there is a difference of $between the two - the receipt ($59.40) vswhat I was reimbursed ($56.83) Additionally, that did not include the $shipping fees to send the merchandise back to the companyIn total, the company still owes me a refund of $ I wanted to be sure to give you an update for your records on this matterPlease let me know what I need to do from here, if anythingI look forward to hearing back from you soonThank you! Sincerely, [redacted]

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur Finance department manually processed the full refund today via [redacted] for the desired amount of $ We sincerely apologize for any inconvenience this may have caused

I hope I am going to the right way about messaging the Revdex.com of New Jersey in regards to this mannerFirst, thank you so much for pursuing my complaint quickly and letting me know that is being handled After reviewing my message center from you, you had mentioned to please send the Revdex.com of New Jersey a message if things had been resolved from that point forward In accordance to my complaint, about half of the problem has been resolved as of this morning, 7/26/ In my original complaint I filed with the Revdex.com of New Jersey, I had also mentioned that I had filed a dispute with Paypal in regards to the company that the order was placed fromAs of yesterday, 7/25/16, Wholesale Party Supplies located at [redacted] DID reimburse my account $ With that being said though, when I spoke with [redacted] on 7/at 5:35pm, she had informed me that a credit had been issued to my account in the total of $59.40, which is what the receipt that I have in my possession readThen of course when I spoke with a lady named [redacted] on 7/24, she informed me that there was no credit issued/updated after reviewing my account In total, there is a difference of $between the two - the receipt ($59.40) vswhat I was reimbursed ($56.83) Additionally, that did not include the $shipping fees to send the merchandise back to the companyIn total, the company still owes me a refund of $ I wanted to be sure to give you an update for your records on this matterPlease let me know what I need to do from here, if anythingI look forward to hearing back from you soonThank you! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have a copy of the order form of the supplies that I order that this incompetent company can not seem to completeThey did send me one napkin and one plateI do agree with that; however it was the wrong plates and I have told them that several times they cant comprehendAnd they still owe me my platesI will attach the order form if needed since their computer system is clearly as incompetent as they are Regards, [redacted] ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department will be mailing a check for the desired amount of $The check is scheduled to arrive in 3-business days and the check number is ***We apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIs there any way to confirm that a change will be made to their website so that future customers do not experience this same situation? Regards, Jonathan [redacted]

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the customer a return label electronically today via email to [redacted] She just has to print the return label and put it on the outside of the package then drop it off at the nearest UPSThe return tracking number is [redacted] We apologize for any inconvenience this may have caused

I apologize for all the inconvenience involved with your WHC order [redacted] We did have an exceptionally busy Halloween season and we do rely on some seasonal workers during this time of the year That being said we understand your time and frustration is not what you want to remember about your order with us I have attached a copy of the credit receipt processed today The original credit requested failed because the amount requested and the item returned did not match We appreciate that you tried to resolve this on your own and that we failed to do our part We have credited you in full $for your order and again apologize for all your troubles

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, we are unable to send the missing Halo master chief costume as the item is currently out of stockAlso we processed a refund for the missing costume and the confirmationnumber is [redacted] We apologize for any inconvenience this may have causedYou will be receiving two separate refunds, please see attachment [redacted] - $- [redacted] -$-

This customer was refunded in full for the item

To whom it may concern, Due to the technical difficulties experienced by Ms [redacted] , we have refunded the balance of the original order in the amount of $Although it does state on our website that any return to sender order will incur a $charge, the fact that the call center representative did not inform Ms [redacted] qualifies this order for a one time return to sender fee waiver Thank you, [redacted] Customer Service Manager Wholesale Halloween Costumes and Party Supplies

Complaint: [redacted] I am rejecting this response because:My refund was not provided in a acceptable amount of timeI spent a total of a whole day on the phone with this companyI had to make over calls to this companyThis complaint should remain as a negative black mark for this company! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my correct costume at last Regards, [redacted]

Unfortunately, we are unable to upgrade shipping on an order that has been processed by our warehouse or already shippedIf the delivery will not meet the customer's need by date, the order can be returnedI have noted the order so that the customer will be refunded in full including shipping and not charged for using our Pre-paid label

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Customer was refunded the remaining amount of $today, 10/21/The funds will reflect in their account in 5-business days

Complaint: [redacted] I am rejecting this response because: I have not received a full refund I have not been refunded the shipping fee of $from 10-12- I am requesting this refund of a shipping charge because I was shipped a defective item and should not have to pay for the shipment of a defective itemThis company was absolutely awful to deal with Every step of the way, my order was botched and I was given misinformation The fact that I've had to contact the Revdex.com to get this issue resolved (and have had to make multiple requests with the Revdex.com to get it resolved) is further evidence of this company's failure to competently conduct business Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund came through my [redacted] account this morning Regards, [redacted]