Costume Supercenter

To whom it may concern, Our finance department has reviewed [redacted] account and have reprocessed the refund today. The following message has been forwarded from our finance department: [redacted]
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[redacted]...

[redacted]
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[redacted]
 [redacted] can use the transaction ID when speaking with her bank to confirm the refund. Thank you. Sincerely,[redacted]Customer Service ManagerCostume SuperCenter[redacted]

To whom it may concern It appears Ms. [redacted]'s order was mis-routed by UPS, and instead of being sent to her local post office on time, it did not get there until weeks later. We apologize for the inconvenience. A return label for her order has been sent to her email address on her...

account, [redacted], and she should be able to print the label and ship the order back at no charge. The tracking number for her return order will be [redacted] If there is anything else, please let me know.Sincerely,[redacted]Customer Service ManagerWholesale Halloween Costumes and Party Supplies[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We will send the replacement
13.3333px;"> costume with next day shipping and the replacement order number is [redacted]. We apologize for any inconvenience this may have caused.

To whom it may concern,  Thank you for shopping with us with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Can you provide me with your order number and the promo code you wanted to use so I can research this matter and manually apply...

it. We apologize for any inconvenience this may have caused.

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpful. Unfortunately, the Pokemon Girls Eevee Hooded Costume is on back...

order until 10/20 as per the vendor. I wanted to inform you that I have ability to cancel the order, please advise if you would like this order cancelled. We hope to hear from you soon and we sincerely apologize for any inconvenience this may have caused.

The customer's order confirmation email indicates the shipping method selected. The customer's email was sent to them on 10/12/14. They did not call us regarding the shipping until 10/15/14 which was 2 days after the order was delivered. The shipping charges will not be refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although for the record...I called 3x and spoke with someone 3x via chat. Ultimately...yes the last chat was the one that led to a resolution.

I am rejecting this response because:I'm still waiting an ADDITIONAL 7 business days! The arrogance and disrespect from this company is not acceptable, is disappointing and should be reflected in your overall evaluation of its customer service in its profile. I'm asking for what was promised to me by the company representatives in an expeditious manner. Seven business days is not acceptable at this point.Costume Superstore ("Company") is correct that I did not ask for a shipping refund initially. HOWEVER, in speaking with the rep during the ordering process, the option of calling and asking for a refund was not an option given to me as she would not help me with the order in the first place! This rep was not helpful at all! She kept saying "go to the website" and "we don't have that information." So using hindsight to say I should have asked is not acceptable. At what point will management take responsibility for its poorly run process? I'm looking for an expedited solution for a process that has taken far too long for resolution and now a third party is involved. To review again- Company refunded money for an order not being correct. I ordered packets that had an item removed from what was advertised. I've asked several times over the last three weeks for a solution to have the last rep I spoke to tell me that I have to put in ANOTHER request and wait an additional 7 business days for a response. Come on Costume Superstore! Do the right thing! I again, request the following:From Costume Superstore:-Refund due back NOW not 7-10 business days as the company has already had a month.-Refund on shipping- for the amount of time it has taken to get previous item.From Revdex.com-negative impact on the company's current Revdex.com status
Regards,

To whom it may concern, The refund for this account was re-run as it did not go through successfully the first time. Below is the transaction details for the refund to Paypal: Payment
Sent (Unique
Transaction ID # [redacted]...

[redacted]
[redacted]
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[redacted]The customer should see this refund reflected in their account in a couple of business days if it is not already posted. Please let me know if there are any other questions. Sincerely, [redacted]Customer Service ManagerCostume SuperCenter[redacted]

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform you that our finance department will be mailing a check for the desired amount of $65.39. The check number is [redacted] and...

its expected to be delivered within 3-5 business days.  We  sincerely apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, it should be noted that it was after the 6th time I contacted them that they refunded only my shipping. It was not after my original date of contact on June 3rd. The company makes it sound like this was just a misunderstanding. It should be noted that I was treated very poorly and they were unwilling to help me at all during my numerous attempts. It is only after I contacted the Revdex.com that they seemed to care  Also, after I posted a negative comment on their Facebook page, the entire comment section was removed. This company has no regard for their customers. 
Regards,
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Please advise the customer to return both orders for a full refund including shipping or we can refund shipping if the customer wants to keep the merchandise. We...

sincerely  apologize for any inconvenience this may have caused.

Revdex.com: After you contact the company they reached out to me the next day and refunded me the amount of purchase and also for the shipping. Thank you so very much for your assistance. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed the 25% discount and the refund confirmation number is [redacted], please see attachment . We sincerely apologize for the confusion or any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform you that we issued a refund, please see attachment. We apologize for any inconvenience this may have caused.

To whom it may concern,
 
We would like to thank Ms. [redacted] for bring this listing issue to our attention. We do see where the confusion comes with the picture on [redacted], and we apologize for the inconvenience. We are having 2 more packs of the balloons shipped out today...

from our warehouse. Please let us know if there is anything else. 
Sincerely,
 
[redacted]
Customer Service Manager
Wholesale Party Supplies for [redacted]

Complaint: [redacted]
I am rejecting this response because: in this response it says nothing about the refund that I will receive once I return your products. Will you all provide a refund once I return the items? I need to be clear on that.
Regards,
[redacted]

I am rejecting this response because:
They have bad customer service worst company I've ever dealt with.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We issued a full refund including shipping and the refund confirmation numbers are [redacted] & [redacted]. Please allow 5-7 business days for the refund to...

reflect onto your account. See attachment and we sincerely apologize for any inconvenience this may have caused.