Costway

HiWe have refunded the customerThanks***

Dear Revdex.com, we have contact the [redacted] by his email address : [redacted] .We will help solve that problem asap.Thanks for your all information here.Best regards!***

Hello,thank you for your messageHere is this customer's name: [redacted] Here is this customer's email address: [redacted] the order number of this customer in sears is : [redacted] Hope this can help youWe have refunded for this customer yet,we do not know why this customer did not receive the refund,you need to contact the sears for more details maybe there is something wrong with their payment accountBest regards [redacted]

Dear Revdex.com of the Central California,thanks for your message.We have issue the full refund to customer to help solve that problem.Sorry for all inconvenience brought here.Best regards!***

Dear Revdex.com of the Central California,We have got the message from customer too.We provide the full refund to solve the problem here.And wait for customer, confirmation.Thanks for your message here.Best regards!***

I am rejecting this response because: I no longer have the box It was a gift for my son because we are a low income family who suffered some extremely significant losses and The only thing I can do is provide the names of the people that bought it for himIf They can look it up by that I have the address and names They went through the boys and girls club and donatedIt came brand new in the box and was never opened until my son bought it please let me know if Their names and address will work on finding the purchase

thank you for your message for the walmart order [redacted] 2136(Complaint #12579569)the customer have agree to keep the item with $refund and we have issue the refund to the customer Best regards.***

we will help this customer solve the problem by email asap.regadrs! [redacted]

Hi,We have no luck to find the order mentioned in the complaintCould the customer provide tracking number information or order number information to us? Where did he buy this? Walmart, Amazon, ebay? Could we get any item link for reference to help him?Regards,Costway

Hi Revdex.com Team,Thanks for reaching out.I am [redacted] from Costway.We are sorry for the inconvenience brought to our valued customer, [redacted] ***.For this case, we issued a partial refund (30%) on 1/10/2018, and now, we will contact Overstock to issue the rest money of this order.Any problem regarding this issue, please feel free to contact us.Best regards, [redacted]

The price on our website was $but not $By the way, we could not find the order form the buyerPlease provide the order details

I am rejecting this response because: the UPS tracking number is 1z82v59f [redacted] and was delivered on 12/04/SALESCHECK NUMBER [redacted] Delivered to [redacted] *** Scranton, PA

Dear Revdex.com of the Central California,Thanks for your message.When we see the package lost, we have send the message to customer and mean to issue the full refund here.But it seem customer not receive the message.Now we will just issue the full refund to customer to help solve that problem.And we will change way to contact the customer to inform the full refund issued.Best regards!***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12629349, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThank you

I am rejecting this response because:We have already been in contact by email with no resolutionAt this point, I would like the manager of the company to CALL meI will only except a phone call and only by the manager

Dear customer ,Sincerely sorry for all inconvenience.We just cancel the order and issue the full refund to you.Pls check your original payment account days later.Happy holidays!***

Dear customer,Thanks for your message.We are so sorry for the inconvenience caused Sorry we still can't find a order by your name and email provided.Our company has many different online stores on different platforms, and we have many different wholesalers in every online storeIf not so trouble, we have the tracking number and the receiver’s name and address on the outer boxWould you mind shoot a photo of that,or paste the *** Ground tracking number for us ?Or you can screenshot the page you paid for this order and we will try find anything useful to help you.Pls no worry, we will give you a proper solution after we located the order.Looking forward to hearing from you.Kind regards,***

Dear [redacted] for the [redacted] order [redacted] the item was lost during pick up.and we haev issue the full refund to the original payment account of the customerBest regards.***

Thanks for your message.Our company has many different online stores on different platforms, and we have many different wholesalers in every online store.Thus we need to check in which store you bought for this item and forward your messages to the store to help you to get this resolved.If not so trouble, you can screenshot the page you paid for this order and we will try find anything useful to help you.Kind regards,***