CottageCare

August 12,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms*** ordered *** *** *** *** *** ***, when she accepted our promotional offer, which was presented
by Bizrate after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account
On August 10, 2015, Ms*** contacted our automated customer service line and
cancelled her subscription to ***, generating a refund for unserved
issues in the total amount of $to her account.
That same day, Ms*** contacted our customer service center and cancelled her
subscriptions to *** *** *** *** ***, generating a refund for unserved issues in the total amount
of $to her account.
Upon receipt of your correspondence on August 17,
2015, we processed a refund for the remaining balance for her subscriptions
totaling $It should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled Also, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (203) ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:
Their statement about making everything clear is, one again, misleading It is only after spending time taking the time to take their survey and go through their site selecting magazines do they reveal the $subscription charge and ask for your credit card - only to then find it is $PER SUBSCRIPTION If they claim to make it SO clear - why do they not divulge all of this at the first request that you take their survey? I DO NOT want to have to call an number and spend more time on this I want everything canceled and a full refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 5,
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for US Weekly, O, the Oprah Magazine and
Entertainment Weekly, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call ** to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On January 14, 2016, *** *** contacted our customer service
center and cancelled her subscription to US
Weekly, O, the Oprah Magazine and
Entertainment Weekly, generating a refund to her account reflecting the value of
unserved issues in the amount of $
*** *** contacted our customer service center again on January 20, 2016,
and requested the remaining balance on her subscriptions to ** *** ** *** *** *** *** *** *** Her request was honored and we issued the remaining refund in the amount of $back to
her account
*** *** can be assured that her subscriptions have been
cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience *** *** may have experienced in her
attempts to cancel her subscriptionsPlease be assured that customer
satisfaction is very important to ** and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

January 29,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms***
that she wished to cancel her
subscription at the end of her first term, the subscription charges were posted
to her account
Upon receipt of your correspondence on January 25,
2016, we cancelled Ms***’s subscription to *** generating a full refund in the
amount of $to her accountIt should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Ms*** should fax a copy of her bank statement to my
attention showing the magazine charge and the overdraft feesGiven the concern
she expressed in her letter regarding her private information, she can delete
or blacken out any other information on the pageIf we determine that
reimbursement of the overdrafts is appropriate under the circumstances, we will
do so promptly. My fax number is
###-###-####
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I just want to make it clear that THERE WAS ABSOLUTELY NO WRITTEN NOTICE OF ANY RENEWAL CHARGES, so that is complete deceptionand also I just received this refund, however I only received $I can supply proof if necessaryCan you guys BE ANY MORE unethical and dirty? Also the refund was listed as "franchise tax bd tax-refund" what does that mean? I hope the rest of the $is in my account soon
Sincerely,
*** ***

November 14,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** **We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** ** *** *** *** * ***, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
On October 7, 2014, *** *** contacted our customer service center and cancelled his subscription to *** * ***, generating a full refund in the amount of $to his account
Upon receipt of your correspondence on November 13, 2014, we issued the remaining refund for the balance on his subscription to *** * *** in the amount of $68.95, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscription has been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Despite multiple searches, we regret that we cannot locate any other charges in our systemIn his complaint, *** *** states he was charged $39.95, however our records show his account was charged $for his renewal to *** * ***If he can provide us with additional information regarding his magazine subscription, it would help us locate the chargeWe request that he forward us the billing descriptors (alpha-numeric codes beginning with “TME” , “TWX” or “NSS”) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

October 25,
*** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account. On October 17, 2016, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** * *** Cooking *** *** *** *** *** *** *** generating a full refund to her account in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

When my first year of three magazine subscriptions renewed automatically, which I had forgot they would do, I called and they refunded the full price of the three subscriptions, quickly and with no problems

September 12,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***, *** ***, ***, and *** ***e, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge. We have checked our records and found that *** ***’s renewal postcard was mailed to her on June 23, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On September 9, 2014, *** *** contacted our customer service center and cancelled her subscriptions to ***, *** *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to her accountDuring that same inquiry, *** *** placed her subscription to *** ***e on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on September 10, 2014, we processed a refund for the remaining balance for *** ***’s subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions to ***, *** *** and *** have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellationShe may keep these with our compliments
Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I never said this,This is a lie: "Mr*** accepted a special offer to keep his subscription to *** *** *** active", I never made this statement!
Sincerely,
*** ***

September 12,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented online by *** *** *** ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On July 8, 2016, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** *** *** *** Please note that her account was not charged for these subscriptions
We received notification from *** ***’s bank on September 4, that we could not obtain authorization on her credit card for her subscription to *** *** resulting in her order being cancelled
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

August 27,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** *** * *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe have checked our records and found that *** *** renewal postcard was mailed to her on May 25, We apologize if *** *** did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
On July 29, 2014, *** *** contacted our automated customer service line and placed her subscription to *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew, nor would she be charged for a renewal
That same day, *** *** contacted our service center via our online website and placed her subscription to *** *** on “do not renew” status
On August 23, 2014, *** *** contacted our service center via our online website again and placed her subscription to Afar on “do not renew” statusDuring that same inquiry, *** *** cancelled her subscription to *** * ***, generating a refund for unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on August 26, 2014, we cancelled *** ***’s subscription to ***, generating a full refund in the amount of $to her account. In addition, we issued the remaining balance on her subscription to *** * *** totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 14,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced, and have attempted to resolve her concerns
*** *** ***, commonly referred to as ***, is a program run by *** ***, a division of Synapse Group, Inc*** *** *** invites frequent flyer members to redeem their unused or expiring miles for popular magazines
Be assured that we have a contractual relationship with *** Airlines to offer *** *** *** to ***’s MileagePlus customersSome offers are made through the mail, like the one you received, and others via ***’s own website: ***.comPlease feel free to look at the MileagePlus Rewards pages on ***.com, and you will see that we are a *** Airline’s approved marketing partner There is nothing misleading about the use of *** Airline’s logo in this cosponsored program
** *** can visit *** to see ours and other offers that are available through ***’s mileageplus program
As previously stated, it is never our intention to mislead our customersWe sincerely regret that *** *** was unhappy with her experience with our company
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 8,
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns
Our
records show that *** *** placed an order for ** *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On February 2, 2016, *** *** contacted our customer service
center and cancelled her subscriptions to ** *** *** *** *** *** *** *** *** ***, generating a refund to her account reflecting the
value of unserved issues in the total amount of $
Upon receipt of your correspondence on February 4, 2016, the
remaining refunds were issued to *** *** account for her subscriptions
in the total amount of $It should be noted, however, that although
refunds have been processed, banks direct us to ask customers to allow one to
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 23,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** has experienced
After checking our records and running multiple searches in our system, we are still unable to locate an account for *** *** with the information provided in his complaint.
*** *** will need to provide us with additional information regarding his magazine orders, which will help us locate his account. We request that he forward to us the name of the magazines and billing descriptors (alpha-numeric codes beginning with “TWX”, “TME” or “NSS”) next to the entries on his statement
We would be more than happy to resolve this matter, however, without additional information; we are currently unable to do so
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 24,
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** ***, for *** ***, *** ***, *** ***, and ***, following a purchase she made
at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 14-month subscription
without charge. After the
trial period, her subscriptions would continue automatically and be charged semi-annually
to the same credit card used for her ***
*** transaction, unless she called our toll-free customer service
number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** she
wished to cancel her subscriptions at the end of her trial period, the semi-annual
subscription charges were posted to her account
On August 6, 2015, Ms*** contacted our automated customer service line and
placed her subscription to *** on “do not renew” statusThis would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any renewal
feesDuring that same inquiry, Ms*** cancelled
her subscriptions to *** ***, *** *** and
*** ***, generating a full refund in the
total amount of $to her account
Upon receipt of your correspondence on September 22,
2015, we cancelled Ms***’ subscription to ***, generating a full refund in the amount $
to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refunded.
Also, Ms*** may continue to receive one or two more issues of
her magazine since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Read More Customer Complaints:
>
>>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

March 5,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** *** *** *** *** *** *** *** *** ***, when she accepted an offer which was presented to her following a telephone transaction with *** ***. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On February 27, 2015, Ms*** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** *** *** *** *** ***, generating a full refund in the total amount of $back to her account
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

This company is a complete scamCharged my card without any knoweledge that they had itDid not authorize renewal

December 17,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, when she accepted our promotional offer, which was presented by *** *** ***. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 13, 2014, Ms*** contacted our customer service center and cancelled her subscription to *** ***, generating a refund for unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on December 15, 2014, we processed a refund for the remaining balance for her subscription in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***