CottageCare

February 8,
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns
Our
records show that *** *** placed an order for ** *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer also provided
that her subscriptions would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancelIn addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On February 2, 2016, *** *** contacted our customer service
center and cancelled her subscriptions to ** *** *** *** *** *** *** *** *** ***, generating a refund to her account reflecting the
value of unserved issues in the total amount of $
Upon receipt of your correspondence on February 4, 2016, the
remaining refunds were issued to *** *** account for her subscriptions
in the total amount of $It should be noted, however, that although
refunds have been processed, banks direct us to ask customers to allow one to
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 30,
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear *** ***
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that *** *** placed an
order for Afar, Entertainment Weekly, Rachael Ray Every Day, and Stylewatch,
when she accepted our promotional offer, which was presented by Bizrate
after she had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On March 26, 2016, *** *** contacted our automated customer service line and
placed her subscriptions to *** *** *** *** *** *** *** on
“do not renew” statusThis would allow her to continue receiving the issues in
her current term, however at the end of the term, her subscriptions would not
renew nor would she be charged for any renewal feesDuring that same inquiry, *** *** accepted a “more time” offer that was extended for
her subscription to *** *** This would allow her to
continue to receive her subscription for an additional two months. If, at the end of that period, she decided to
cancel the subscription, she would still be entitled to receive a full refund
of the renewal charge
Upon receipt of your correspondence on March 29,
2016, we cancelled *** ***’ subscriptions to *** *** *** *** *** *** ***, and *** generating a full refund in
the amount of $to her accountIt should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that all of her
subscriptions have been cancelled. Also,
*** *** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellationShe may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 9,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by Bizrate
after he had completed a survey following an online purchaseThis offer allowed him
to receive the first term of his magazine selections for a nominal fee of $
for each subscription. The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
Prior to the billing event, Mr*** would receive a notice
reminding him of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being chargedWe have checked our records and found that Mr***’
renewal postcard was mailed to
him on April 18, We apologize if he did not receive this postcard, as
these are mailed to our customer’s as a reminder of future billing events
On July 1, 2015, Mr*** contacted
our service center via our online website and cancelled his subscription to ***,
generating a refund
reflecting the value of unserved issues in the total amount of $to his
accountDuring that same inquiry, Mr*** placed his subscriptions to *** *** *** *** *** *** on “do not renew” status
This would allow him to continue receiving the remaining issues in his current
term, however, at the end of his term the subscriptions would not renew, nor would
he be charged any renewal fees
Upon receipt of your correspondence on July 8, 2015,
we cancelled Mr***’ subscriptions to *** *** *** *** *** ***, generating a full refund of the amount charged of $to his account
In addition, we issued the remaining balance for his subscription to *** in the amount of $to his
accountIt should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Mr*** can be assured that his subscriptions
have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his
magazines since they were in process at the time of cancellation. He may keep these with our compliments
We
apologize for any inconvenience Mr*** may have experienced in his attempts
to cancel his subscriptionsPlease be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 21,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
9* *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was for ***, *** * *** *** *** *** and the second order was placed for ***Each offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On June 2, 2014, *** *** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
During that same inquiry, *** *** cancelled her subscription to *** *** ***, generating a full refund in the total amount of $to her accountIn addition, *** *** also accepted a new offer to receive *** *** *** at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
On June 4, 2014, *** *** contacted our service center via our online website and placed her subscriptions to *** and *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
*** *** contacted our service center via our online website again on June 8, and cancelled her subscription to Instyle, generating a full refund in the total amount of $to her accountThat same day, *** *** also accepted a new offer to receive Instyle at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
On June 15, 2014, *** *** contacted our service center via our online website and accepted a special offer to keep her subscription to *** *** *** active
Upon receipt of your correspondence on August 18, we cancelled *** ***’s subscriptions to ***, *** * *** *** *** *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 3,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** ***, and ***, when he accepted our promotional offer, which was presented by *** ***The offer allowed him to receive the first year of issues for $per title. The offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to Mr*** reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to him on September 17, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On November 29, 2014, Mr*** placed his subscription to *** ***, on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, his subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, Mr*** cancelled his subscriptions to *** *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to his account.
Upon receipt of your correspondence on December 2, 2014, we cancelled Mr***’s subscription to *** ***, generating a full refund in the amount of $to his accountIn addition, we issued the remaining refund for his balance on *** *** and ***, in the amount of $90.62, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

November 14,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced, and have attempted to resolve her concerns
*** *** ***, commonly referred to as ***, is a program run by *** ***, a division of Synapse Group, Inc*** *** *** invites frequent flyer members to redeem their unused or expiring miles for popular magazines
Be assured that we have a contractual relationship with *** Airlines to offer *** *** *** to ***’s MileagePlus customersSome offers are made through the mail, like the one you received, and others via ***’s own website: ***.comPlease feel free to look at the MileagePlus Rewards pages on ***.com, and you will see that we are a *** Airline’s approved marketing partner There is nothing misleading about the use of *** Airline’s logo in this cosponsored program
** *** can visit *** to see ours and other offers that are available through ***’s mileageplus program
As previously stated, it is never our intention to mislead our customersWe sincerely regret that *** *** was unhappy with her experience with our company
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:1)The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the companyWorse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaintsThis is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact. 2)The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rateHad this information been presented up front, I would have never processed the initial transaction. 3)No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or ratesFurther, a quick search online led me to a *** *** *** article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.4)Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my accountThis is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted. I'll summarize with a quote from the aforementioned *** article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it."
Sincerely,
*** ***
Read More Customer Complaints:
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December 12, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ***, *** *** and ***, following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On November 2, 2017, *** *** contacted our automated service center and placed her subscriptions to ***, *** *** and *** on “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence, on December 5, 2017, we cancelled *** ***’s subscriptions to ***, *** *** and ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

December 17,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, when she accepted our promotional offer, which was presented by *** *** ***. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 13, 2014, Ms*** contacted our customer service center and cancelled her subscription to *** ***, generating a refund for unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on December 15, 2014, we processed a refund for the remaining balance for her subscription in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

December 15,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for *, *** *** ***, *** *** ***, *** *** * *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On April 3, 2014, Ms*** contacted our customer service center and stated she was charged for her magazines but had not received any issuesWe took the liberty of contacting the publishers and they confirmed there were no delivery problemsHer subscriptions were extended and credited for the missed issuesWe also requested to have some issues resent We haven’t heard from Ms*** regarding her subscriptions until her recent correspondence
On December 3, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to *, *** *** ***, *** *** * *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on December 8, 2014, we cancelled Ms*** subscription to *** *** ***, generating a full refund in the total amount of $to her accountIn addition, we issued the remaining refunds for her subscriptions to *, *** *** ***, *** *** * *** and ***, in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

August 29,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed a total of three orders with our companyThe first two orders were placed for *** *** *** through our program, which were presented by *** *** Unfortunately, these orders were unable to be processed due to insufficient miles. We took the liberty of contacting United Airlines and they confirmed *** *** miles expired in June 2014. A postcard notification was mailed to *** *** advising her that we were unable to fulfill her ordersWe apologize if *** *** did not receive this postcard
Our records show the third order was placed on June 15, for *** *** *** through our program, which was presented by *** *** The offer allowed her to receive one term of her magazine selections for a points paid subscription Upon receipt of your correspondence and learning that *** *** has not received any issues for her subscription, we took the liberty of contacting the publisher for *** *** ***The publisher confirmed that *** *** subscription started with the August issueThe next issue she is scheduled to receive is the September issue, which she should receive by September 1, 2016. Also the publisher is resending the August issue and *** *** should receive it within seven to ten business days
If *** *** still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

December 16,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, *** and *** ***, when she accepted our promotional offer, which was presented by *** *** *** ***. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the renewal, Ms*** would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that Ms***’s renewal postcard was mailed to her on September 2, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On December 12, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to *** ***, *** and *** ***, generating a refund reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence, on December 15, 2014, we issued the remaining balance on Ms***’s subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
It is never our intention to mislead our customers and we sincerely regret that Ms*** was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. Ms*** can be assured that the current renewal rates she was billed for still represent a significant savings off the single issue newsstand price. We work with each of our publishers in establishing standard discounted rates for the magazine titles we offer.
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

July 30,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On July
19, 2015, Ms*** contacted our
automated customer service line and accepted a “more time” offer that was
extended for her subscriptions to *** *** *** *** *** ***This
would allow her to continue to receive her subscriptions for an additional two
months. If, at the end of that period,
she decided to cancel her subscriptions, she would still be entitled to receive
a full refund of the renewal charges
During that same inquiry, Ms*** cancelled
her subscription to *** ***, generating a refund for
unserved issues in the total amount of $to her account. In addition, Ms*** also accepted a new
offer to receive *** *** at a low
promotional rate of $for issues and a $processing feeFollowing
the promotional term, the subscription would continue and the same terms and
conditions would follow as the original order
On July 27, 2015, Ms*** contacted our
service center via our online website and cancelled her subscription to *** *** *** generating a full refund
in the total amount of $to her accountIn addition, Ms*** also accepted a new
offer to receive *** *** ***, at a
low promotional rate of $for issuesFollowing the promotional term, the
subscription would continue and the same terms and conditions would follow as
the original order
Upon receipt of your correspondence on July 29,
2015, we cancelled Ms*** subscriptions to *** *** *** *** *** and *** ***, generating a full
refund in the amount of $to her account.
In addition, we issued the remaining balance on her subscription
to *** ***, totaling $It should
be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refundedAlso, Ms*** may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation. She may keep
these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

January 29,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms***
that she wished to cancel her
subscription at the end of her first term, the subscription charges were posted
to her account
Upon receipt of your correspondence on January 25,
2016, we cancelled Ms***’s subscription to *** generating a full refund in the
amount of $to her accountIt should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Ms*** should fax a copy of her bank statement to my
attention showing the magazine charge and the overdraft feesGiven the concern
she expressed in her letter regarding her private information, she can delete
or blacken out any other information on the pageIf we determine that
reimbursement of the overdrafts is appropriate under the circumstances, we will
do so promptly. My fax number is
###-###-####
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

November 6,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. The first order was for *** *** *** *** *** ***The second order was placed for *** *** ***These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
Upon receipt of your correspondence on November 4, 2014, we cancelled *** *** subscriptions to*** *** *** *** *** *** *** *** ***, generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 17,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** ***We
genuinely regret the inconvenience that *** *** experienced regarding her
magazine subscriptions, and have attempted to resolve her
concerns
Our records show that *** *** placed an order
for *** *** *** *** *** *** ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge.
When we did not hear from *** *** that she
wished to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On March 12, 2016, *** *** contacted our
automated customer service line and placed her subscriptions to *** *** *** *** *** *** on a “do not renew” statusThis
would allow her to continue to receive the remaining issues in her current paid
term, however, at the end of her term her subscriptions would not renew, nor
would she be charged any renewal feesDuring that same inquiry, *** ***
cancelled her subscription to ***, generating
a refund to her account reflecting the value of unserved issues in the amount
$to her account
Upon receipt of your correspondence, on March 15, 2016, we issued
the remaining balance on *** ***’s subscription to *** in the total amount of $It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
*** *** can be assured that her subscriptions
have been cancelled. Also, *** ***
may continue to receive one or two more issues of her magazines since they were
in process at the time of cancellation.
She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
In reviewing MrK***'s response, I see that he refers to a renewal notice or notices where their phone number would be listed to cancel subscriptionsWhile it is possible that I received a renewal notice back in or 2012, regular notices have not been mailed to me.
I appreciate the refund for the entire amount of my subscriptions of $ I would ask you, the Revdex.com, to review your consumer complaints filed about this business and make an assessment as to whether there is a pattern of business practice which consumers should be alerted to.
Sincerely,
*** ***

December 21,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that Ms*** placed an order
for ***,
*** ***, *** and ***, when she accepted our
promotional offer, which was presented by *** after she had completed a
survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
magazine. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
On May 21, 2015, Ms*** contacted our automated customer
service line and placed her subscription to ***
on “do not renew” statusThis would allow her to continue receiving the
issues in her current term, however, at the end of her term the subscription
would not renew, nor would she be charged any renewal fees
Ms*** contacted our automated customer service line again
on May 22, 2015, and placed her subscription to *** *** and *** on
“do not renew” status
On December 14, 2015, Ms*** contacted our customer service
center via our online website and placed her subscription to *** on “do not renew” status
Upon receipt of your correspondence on December 15, 2015, we
cancelled Ms***’s subscriptions to ***,
*** ***, *** and ***, generating
a full refund in the amount of $81.00, which includes the previous year’s charges
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refunded to her account. Also, Ms*** may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 11,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr*** that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account
On December 5, 2013, Mr*** contacted our automated customer service line and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his accountDuring that same inquiry, Mr*** also accepted a new offer to receive *** *** at a low promotional rate of $for issues
Mr*** contacted our customer service center on August 15, and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his accountDuring that same inquiry, Mr*** also accepted another new offer to receive *** *** at a low promotional rate of $for issues
On April 30, 2015, Mr*** contacted our customer service center and placed his subscription to *** *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for any renewal fees
Upon receipt of your correspondence, on June 8, 2015, we cancelled Mr*** subscription to *** ***, generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscription has been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service