CottageCare

December 12, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ***, *** *** and ***, following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On November 2, 2017, *** *** contacted our automated service center and placed her subscriptions to ***, *** *** and *** on “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence, on December 5, 2017, we cancelled *** ***’s subscriptions to ***, *** *** and ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 19,
size="3">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer Katy
EduljeeWe genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that *** *** placed four orders with our company when she
accepted our promotional offer, which was presented by *** ***The
first order was placed for *** *** *** *** *** *** *** *** *** *** ***.
The second order was placed for
*** *** *** *** ***The
third order was placed for The New York
Observer and the fourth order was placed for *** *** *** *** ***These offers allowed her to receive one term of her magazine
selections for a points paid subscription
Unfortunately,
her orders for *** *** *** ***,
*** *** *** *** *** *** *** were unable to be processed due to insufficient miles
resulting in her orders being cancelled
Upon receipt of your correspondence on August 17,
2015, we cancelled *** ***’s subscriptions
to *** *** *** *** *** *** *** *** *** *** *** *** ***We took the liberty of contacting *** *** and requested to
have *** ***’s account
reimbursedThey have confirmed that they have refunded miles to her
accountIt should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account
*** *** can be assured that her subscriptions have been cancelled and all miles
have been refunded. Also, *** ***
may continue to receive one or two more issues of her magazines since they were
in process at the time of cancellation.
She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at (203) 391-
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because:1)The bate and switch technique employed by Synapse group is appalling - a fact that is clearly evidenced by the vast amounts of complaints and fraud reports that have been filed against the companyWorse still, it is also apparent that they have established a protocol to falsely to keep their Revdex.com rating high, despite the amazingly high volumes of complaintsThis is analogous to willingly and intentionally committing a crime, but then expecting to be exonerated simply because you are apologetic after the fact. 2)The original form that I completed where Synapse group obtained my information did not stipulate that I would be automatically charged a subscription renewal that was three times higher than the actual magazine renewal rateHad this information been presented up front, I would have never processed the initial transaction. 3)No, I did not receive any type of renewal notification from Synapse that told me of the pending renewal period or ratesFurther, a quick search online led me to a *** *** *** article that clearly shows that Synapse makes intentional effort into ensuring that prospective subscription renewal notifications are intentionally designed to be misleading so they can initiate excessive renewal charges.4)Despite the fact that Synapse's earlier response states that the complete refund for the magazine renewal has been processed, I have yet to receive funds to my accountThis is also questionable because currently I have received three credits posted on Sept 30th (two for the initial magazine subscription charge of $each, and another for $3.08) - however there the outstanding balance of the refund ($33.92) has yet to be processed - which is baffling to me considering that other refunds have were quickly posted. I'll summarize with a quote from the aforementioned *** article that states, "The whole game is to discourage as many people as possible from cancelling, and these guys are very sophisticated about how they do it."
Sincerely,
*** ***
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December 3,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** ***, and ***, when he accepted our promotional offer, which was presented by *** ***The offer allowed him to receive the first year of issues for $per title. The offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to Mr*** reminding him of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to him on September 17, We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On November 29, 2014, Mr*** placed his subscription to *** ***, on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, his subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, Mr*** cancelled his subscriptions to *** *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to his account.
Upon receipt of your correspondence on December 2, 2014, we cancelled Mr***’s subscription to *** ***, generating a full refund in the amount of $to his accountIn addition, we issued the remaining refund for his balance on *** *** and ***, in the amount of $90.62, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

March 3,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
*** *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was for placed for *** ***, *** ***, *** *** *** and *** *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The second order was placed for *** and ***This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 24, 2015, *** *** contacted our automated customer service center and cancelled her subscriptions to *** and ***, generating a refund to her account reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence on February 25, 2015, we cancelled *** *** subscriptions to *** *** ***, *** ***, *** *** and *** *** ***, generating a full refund of $to her account, which includes the previous year’s chargesIn addition, we issued the remaining refund on her subscriptions to *** and ***, in the amount of $146.24, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

July 9,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by Bizrate
after he had completed a survey following an online purchaseThis offer allowed him
to receive the first term of his magazine selections for a nominal fee of $
for each subscription. The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
Prior to the billing event, Mr*** would receive a notice
reminding him of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being chargedWe have checked our records and found that Mr***’
renewal postcard was mailed to
him on April 18, We apologize if he did not receive this postcard, as
these are mailed to our customer’s as a reminder of future billing events
On July 1, 2015, Mr*** contacted
our service center via our online website and cancelled his subscription to ***,
generating a refund
reflecting the value of unserved issues in the total amount of $to his
accountDuring that same inquiry, Mr*** placed his subscriptions to *** *** *** *** *** *** on “do not renew” status
This would allow him to continue receiving the remaining issues in his current
term, however, at the end of his term the subscriptions would not renew, nor would
he be charged any renewal fees
Upon receipt of your correspondence on July 8, 2015,
we cancelled Mr***’ subscriptions to *** *** *** *** *** ***, generating a full refund of the amount charged of $to his account
In addition, we issued the remaining balance for his subscription to *** in the amount of $to his
accountIt should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Mr*** can be assured that his subscriptions
have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his
magazines since they were in process at the time of cancellation. He may keep these with our compliments
We
apologize for any inconvenience Mr*** may have experienced in his attempts
to cancel his subscriptionsPlease be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

March 30,
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear *** ***
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our records show that *** *** placed an
order for Afar, Entertainment Weekly, Rachael Ray Every Day, and Stylewatch,
when she accepted our promotional offer, which was presented by Bizrate
after she had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On March 26, 2016, *** *** contacted our automated customer service line and
placed her subscriptions to *** *** *** *** *** *** *** on
“do not renew” statusThis would allow her to continue receiving the issues in
her current term, however at the end of the term, her subscriptions would not
renew nor would she be charged for any renewal feesDuring that same inquiry, *** *** accepted a “more time” offer that was extended for
her subscription to *** *** This would allow her to
continue to receive her subscription for an additional two months. If, at the end of that period, she decided to
cancel the subscription, she would still be entitled to receive a full refund
of the renewal charge
Upon receipt of your correspondence on March 29,
2016, we cancelled *** ***’ subscriptions to *** *** *** *** *** *** ***, and *** generating a full refund in
the amount of $to her accountIt should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that all of her
subscriptions have been cancelled. Also,
*** *** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellationShe may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

December 3,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** * ***, ***, and ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the renewal, Mr*** would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that this postcard was mailed to him on September 21, We apologize if he did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On November 28, 2014, Mr*** contacted our service center via our online website and accepted a “more time” offer that was extended for his subscription to ***This would allow him to continue to receive his subscription for an additional two months. If, at the end of that period, he decided to cancel his subscription, he would still be entitled to receive a full refund of the renewal chargeDuring that same inquiry, Mr*** cancelled his subscription to *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to his account
That same day, Mr*** contacted our customer service center and cancelled his subscriptions to ***, *** and *** * ***, generating a refund to his account reflecting the value of unserved issues in the total amount of $
Mr*** contacted our customer service center again on November 28, and requested the remaining balance to be issued on his subscriptions to S*** ***, *** and *** * ***His request was honored and a refund in the amount of $was generated back to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr*** can be assured that his subscriptions have been cancelled and all renewal charges have been refundedAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
We apologize for the unsatisfactory experience Mr*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiors
We also regret any inconvenience Mr*** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

August 21,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
9* *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was for ***, *** * *** *** *** *** and the second order was placed for ***Each offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On June 2, 2014, *** *** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
During that same inquiry, *** *** cancelled her subscription to *** *** ***, generating a full refund in the total amount of $to her accountIn addition, *** *** also accepted a new offer to receive *** *** *** at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
On June 4, 2014, *** *** contacted our service center via our online website and placed her subscriptions to *** and *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
*** *** contacted our service center via our online website again on June 8, and cancelled her subscription to Instyle, generating a full refund in the total amount of $to her accountThat same day, *** *** also accepted a new offer to receive Instyle at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
On June 15, 2014, *** *** contacted our service center via our online website and accepted a special offer to keep her subscription to *** *** *** active
Upon receipt of your correspondence on August 18, we cancelled *** ***’s subscriptions to ***, *** * *** *** *** *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 7, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order *** *** * *** *** *** *** *** *** when he accepted our promotional offer, which was presented by *** *** *** ***The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account Upon receipt of your correspondence, on July 5, 2016, we cancelled *** ***’s subscriptions to *** *** * *** *** *** *** *** *** generating a full refund in the amount of $203.00, which includes the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges have been refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, *** *** Manager, Customer Service

March 17,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** ***We
genuinely regret the inconvenience that *** *** experienced regarding her
magazine subscriptions, and have attempted to resolve her
concerns
Our records show that *** *** placed an order
for *** *** *** *** *** *** ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge.
When we did not hear from *** *** that she
wished to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On March 12, 2016, *** *** contacted our
automated customer service line and placed her subscriptions to *** *** *** *** *** *** on a “do not renew” statusThis
would allow her to continue to receive the remaining issues in her current paid
term, however, at the end of her term her subscriptions would not renew, nor
would she be charged any renewal feesDuring that same inquiry, *** ***
cancelled her subscription to ***, generating
a refund to her account reflecting the value of unserved issues in the amount
$to her account
Upon receipt of your correspondence, on March 15, 2016, we issued
the remaining balance on *** ***’s subscription to *** in the total amount of $It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle
*** *** can be assured that her subscriptions
have been cancelled. Also, *** ***
may continue to receive one or two more issues of her magazines since they were
in process at the time of cancellation.
She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 12,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented online by The *** *** *** The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscription would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account
On March 6, 2015, Mr*** contacted our customer service center and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his account.
Upon receipt of your correspondence on March 10, 2015, we issued the remaining balance for Mr*** subscription in the amount of $108.00, which includes the previous year’s chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing
Mr*** can be assured that his subscription has been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 29,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed a total of three orders with our companyThe first two orders were placed for *** *** *** through our program, which were presented by *** *** Unfortunately, these orders were unable to be processed due to insufficient miles. We took the liberty of contacting United Airlines and they confirmed *** *** miles expired in June 2014. A postcard notification was mailed to *** *** advising her that we were unable to fulfill her ordersWe apologize if *** *** did not receive this postcard
Our records show the third order was placed on June 15, for *** *** *** through our program, which was presented by *** *** The offer allowed her to receive one term of her magazine selections for a points paid subscription Upon receipt of your correspondence and learning that *** *** has not received any issues for her subscription, we took the liberty of contacting the publisher for *** *** ***The publisher confirmed that *** *** subscription started with the August issueThe next issue she is scheduled to receive is the September issue, which she should receive by September 1, 2016. Also the publisher is resending the August issue and *** *** should receive it within seven to ten business days
If *** *** still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meI used the subscription ID provided by *** *** and it worked on their websiteThank you for thatOut of the six paragraphs, the 4th and 5th paragraphs in their reply were relevant to the issue raisedI have a couple of suggestions regarding their customer service:
(1)
When I called their phone customer service, their employee found a list of my previous orders along with the current order and so was able to easily select the most recent (current) orderThat should be the way that their website is designed - i.e., when there are multiple orders (past and current) for a name + address + magazine, then their website should just list all orders in the search results and let the customer select based on dateThat's really a more logical way to do it instead of just showing "no search results" just because there were multiple records found(2)
Their customer service people should also know what the subscription ID is since, after all, it is their company that assigned this name to that numberIt puzzles me why, when I EXPLICITLY asked for the "subscription ID", their phone CS gave me an "order ID" which didn't work on their websiteWhy do you train your phone CS to provide information that is not relevant to the information being asked? It is annoying and a waste of time since the customer would have to keep going back to your CS to get the correct informationSincerely,
*** *** ***

December 15,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for *, *** *** ***, *** *** ***, *** *** * *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On April 3, 2014, Ms*** contacted our customer service center and stated she was charged for her magazines but had not received any issuesWe took the liberty of contacting the publishers and they confirmed there were no delivery problemsHer subscriptions were extended and credited for the missed issuesWe also requested to have some issues resent We haven’t heard from Ms*** regarding her subscriptions until her recent correspondence
On December 3, 2014, Ms*** contacted our service center via our online website and cancelled her subscriptions to *, *** *** ***, *** *** * *** and ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on December 8, 2014, we cancelled Ms*** subscription to *** *** ***, generating a full refund in the total amount of $to her accountIn addition, we issued the remaining refunds for her subscriptions to *, *** *** ***, *** *** * *** and ***, in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

July 30,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account
On July
19, 2015, Ms*** contacted our
automated customer service line and accepted a “more time” offer that was
extended for her subscriptions to *** *** *** *** *** ***This
would allow her to continue to receive her subscriptions for an additional two
months. If, at the end of that period,
she decided to cancel her subscriptions, she would still be entitled to receive
a full refund of the renewal charges
During that same inquiry, Ms*** cancelled
her subscription to *** ***, generating a refund for
unserved issues in the total amount of $to her account. In addition, Ms*** also accepted a new
offer to receive *** *** at a low
promotional rate of $for issues and a $processing feeFollowing
the promotional term, the subscription would continue and the same terms and
conditions would follow as the original order
On July 27, 2015, Ms*** contacted our
service center via our online website and cancelled her subscription to *** *** *** generating a full refund
in the total amount of $to her accountIn addition, Ms*** also accepted a new
offer to receive *** *** ***, at a
low promotional rate of $for issuesFollowing the promotional term, the
subscription would continue and the same terms and conditions would follow as
the original order
Upon receipt of your correspondence on July 29,
2015, we cancelled Ms*** subscriptions to *** *** *** *** *** and *** ***, generating a full
refund in the amount of $to her account.
In addition, we issued the remaining balance on her subscription
to *** ***, totaling $It should
be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refundedAlso, Ms*** may continue
to receive one or two more issues of her magazines since they were in process
at the time of cancellation. She may keep
these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

November 6,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. The first order was for *** *** *** *** *** ***The second order was placed for *** *** ***These offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
Upon receipt of your correspondence on November 4, 2014, we cancelled *** *** subscriptions to*** *** *** *** *** *** *** *** ***, generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

January 29,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms***
that she wished to cancel her
subscription at the end of her first term, the subscription charges were posted
to her account
Upon receipt of your correspondence on January 25,
2016, we cancelled Ms***’s subscription to *** generating a full refund in the
amount of $to her accountIt should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Ms*** should fax a copy of her bank statement to my
attention showing the magazine charge and the overdraft feesGiven the concern
she expressed in her letter regarding her private information, she can delete
or blacken out any other information on the pageIf we determine that
reimbursement of the overdrafts is appropriate under the circumstances, we will
do so promptly. My fax number is
###-###-####
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 11,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, when he accepted our promotional offer, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr*** that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account
On December 5, 2013, Mr*** contacted our automated customer service line and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his accountDuring that same inquiry, Mr*** also accepted a new offer to receive *** *** at a low promotional rate of $for issues
Mr*** contacted our customer service center on August 15, and cancelled his subscription to *** ***, generating a full refund in the total amount of $to his accountDuring that same inquiry, Mr*** also accepted another new offer to receive *** *** at a low promotional rate of $for issues
On April 30, 2015, Mr*** contacted our customer service center and placed his subscription to *** *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for any renewal fees
Upon receipt of your correspondence, on June 8, 2015, we cancelled Mr*** subscription to *** ***, generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscription has been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service