CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please thank MrK*** *or his prompt assistance.With it now being so difficult to talk to a live person, when challenged by a billing situation, you have provided an excellent avenue for consumers such as myself I really do appreciate your service to all consumers
Sincerely,
Gordon ***

November 26,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Due to a processing error with ***, all refunds were incorrectly posted to Ms***’s account as chargesOur system shows refunds were issued, and the merchant processor also confirmed the refunds were issued, unfortunately, *** posted the refunds as charges
The error has been rectified and we have issued the refunds back to Ms***’s accountThe first set of refunds for the original charges, and another set of refunds for the charges that were improperly posted as charges
The refunds should be posted to her account within business hoursThe refunds will still be posted back to her account, even though Ms*** stated she closed her *** credit cardIf by any chance Ms*** does not see these refunds in her account, she may contact me directly at ###-###-####.
We apologize for the unsatisfactory experience Ms*** had with our customer service representative. We have listened to the calls and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.
Sincerely yours,
*** ***
*** *** ***

March 17,
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*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
On February 7, 2015, Mr*** contacted our customer service center via our online website and stated he had not received any issues for ***We took the liberty of contacting the publisher and they confirmed there were no delivery problemsHis subscription was extended for the missed issues
Mr*** contacted our customer service center via our online website again, on March 7, 2015, and requested to cancel his subscription to ***. Mr*** was advised *** policy does not allow a refund of customer’s miles
Upon receipt of your correspondence on March 16, 2015, we took the liberty of contacting *** *** and requested to have Mr***’s account reimbursed for the 1,milesThey have honored our request and refunded 1,miles to his accountIt should be noted that *** direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account
For the inconvenience, we have placed a complimentary order for The EconomistThe publisher has confirmed Mr***’s first issue will be the March 28, issue
We apologize for the unsatisfactory experience Mr*** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

I recently noticed a charge to my account for $taken without my authorization Attempting to contact this group is IMPOSSIBLE I finally figured out how to cancel my subscription but receiving a refund has not happened Alsothere is no working Phone number to contact and I submitted a customer service form but did not hear back! This is an awful way to do business and they should not be Revdex.com accredited!

August 10,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** * ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** * *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On August 4, 2016, *** *** contacted our automated customer service line on and cancelled her subscriptions to ** *** *** *** *** *** and ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on August 5, 2016, we issued the remaining refund for *** ***’s subscription in the total amount of $105.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

February 12,
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*** ** ***
*** *** ***
*** *** *** ***
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** ***, *** ***, *** *** and *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that the renewal postcard was mailed to her on December 3, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 8, 2015, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence on February 11, 2015, we cancelled *** *** subscriptions to *** ***, *** ***, *** *** and *** *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
*** *** ***

January
11,
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*** *** *** *** *** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order
for *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThis
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each title. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
On December 13, 2015, Mr*** contacted our service center via our online website
and placed his subscriptions to *** *** and *** on “do not
renew” statusThis would allow him to continue receiving the remaining issues
in his current term, however, at the end of his term the subscriptions would
not renew, nor would he be charged any renewal feesDuring that same inquiry,
Mr*** cancelled his subscription to Forbes,
generating a full refund in the amount of $to his account
On January 6, 2016, we received notification from *** ***
bank that he disputed the charge for his subscription to ***, resulting in his subscription
being cancelled and a full refund in the amount of $being processed to
his account
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please note that I do take exception with statement that I accepted the trial subscriptions. If I did so, it was because they must have set up the response in a vague or confusing way where I was not aware I was accepting it, or actually thought I was rejecting the offer. I NEVER fall for "free" or "discounted" trial offers. That's one of the oldest tricks in the book. I should also note that I had tried twice, unsuccessfully, to get my money refunded. However, it was refunded the day after I registered my complaint with Revdex.com. Thank you for the service you provide!
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
That being said, I still don't like how this business conducts themselves, as you see on your own website, 91% of the reviews of this company are complaintsAlso worth mentioning, a handful of the persons comments to this complaint were inaccurate Their website added magazines to my order, that is how this whole thing started
Sincerely,
*** ***

August 1,
blackArial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On October 15, 2015, *** *** contacted our customer service center via our online website and cancelled her subscription to *** Please note, *** *** was not charged for this subscriptionThat same day, *** *** also accepted a “more time” offer that was extended for her subscription to *** This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel the subscription, she would still be entitled to receive a full refund of the renewal charge
*** *** contacted our customer service center on October 16, 2015, and cancelled her subscription to *** *** *** ***, generating a full refund to her account in the amount of $ On June 14, 2016, *** *** contacted our automated customer service line and cancelled her subscription to *** generating a refund reflecting the value of unserved issues in the total amount of $to her account.
Upon receipt of your correspondence on July 27, 2016, we issued the remaining refund for her balance on her subscription to *** in the amount of $28.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Arial","sans-serif"">December 27,
*** ***
*** ***
*** *** ***
** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** *** *** *** *** *** when she accepted our promotional offer, which was presented online by The *** *** ***The offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account Please note that on November 5, 2015, we received notification from the publisher of *** that the title had ceased publication and the remaining issues in her paid term would be replaced with ***
On December 20, 2016, *** *** contacted our customer service center and placed her subscriptions to *** *** *** *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, *** *** cancelled her subscription to *** generating a full refund in amount of $back to her account
Upon receipt of your correspondence on December 22, 2016, we cancelled *** ***’s subscriptions to *** *** *** *** *** generating a full refund in the amount of $to her account, which includes the previous year’s charges. In addition, we issued a refund for the remaining balance on her subscription to *** totaling $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. I hope this brings a call to action to bring transparency into their business practices
Sincerely,
*** ***

November 20,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
MsShea:
I write in response to the
inquiry registered with your office by *** *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company, when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThe first order was for *** *** and ***The second order was placed for *** ***, *** ***, *** and ***Both offers allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offers also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any *** by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms
*** reminding her of the upcoming renewal, the renewal charge and the date by
which to cancel to avoid being charged. We
have checked our records and found that renewal postcard was mailed to her on
May 19, We apologize if she did not receive this postcard, as these are
mailed to our customer’s as a reminder of future billing events
We received notification from Ms***’s bank on
September 14, and September 17, 2015, that we could not obtain
authorization on her credit card for her subscriptions to *** *** and ***, resulting
in her orders being cancelled
On November 18, 2015, Ms*** contacted our
customer service center via our online website and cancelled her subscriptions
to *** ***, *** ***, ***
and ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Ms*** can be assured that her subscriptions have
been cancelledAlso, Ms*** may continue
to receive one or two more issues of her magazines since they were in process
at the *** of cancellation. She may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

June 16, *** *** Complaint Consultant Revdex.com Berlin Roadhttp://odrcomplaint.Revdex.com.org/ODRWeb/Revdex.com/PublishComplaint.aspx?C...⇄ CT Re: Complaint Case #* *** Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns After further research with *** Honors, they have confirmed *** ***’ account was charged for *** *** * *** ** *** *** *** for a total of pointsWe requested to have *** *** account reimbursed and his points were added back into his account on June 15, It should be noted that *** Honors directs us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountWe sincerely apologize for the misinformation, however, our systems show *** ***’ account was not charged for these subscriptionsThis is not a usual occurrence and we understand *** ***’ frustrationCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, *** *** Manager, Customer Service

This company lures in customers by promising a magazine subscription for only $for the year- then lists in extremely fine print that by purchasing, you are agreeing to FOUR magazine subscriptions which will now cost anywhere from $17-$and more for only monthsThey will continue to charge your card these recurring charges until you call to cancelMy fault for not reading the fine print! I should know betterBut I think this is an extremely unethical way of doing businessMOST people will NOT read the fine print, and that's what the company counts onWhen I called to explain my dissatisfaction and asked to cancel, they still tried to sell me more magazines for "only $2"- then after I pressed them for more info, they admitted that the charges would increase after the year and they would automatically be withdrawn from my account

April 7,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered ***, *** *** and *** ***, when he accepted our promotional offer, which was presented by ***com. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account.
Upon receipt of your correspondence, on March 31, 2014, we cancelled Mr***’s subscriptions to ***, *** *** and *** ***, generating a full refund in the amount of $288.00, which includes all of the previous year’s chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charges refunded to his account.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

February 5,
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*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that *** *** ordered *** *** *** *** *** *** ***, when she accepted our promotional offer after making a purchase at a Stage storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that her subscriptions would continue automatically and be charged to the same credit card used for her Stage transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, *** *** would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged.
Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On February 1, 2015, *** *** contacted our automated customer service line and placed her subscription to Cooking Light on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesUpon receipt of your correspondence on February 5, 2015, we cancelled *** *** subscriptions to*** *** *** *** *** *** *** generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded*** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 22,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms*** placed a magazine order for
*** *** *** *** *** *** *** *** *** ***, when she accepted
our promotional offer after making a purchase at a Books-A-Million storeThe
offer allowed her to choose from a selection of magazines and receive the first
days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically
and be charged semi-annually to the same credit card used for her Books-A-Million transaction, unless she called our toll-free
customer service number to cancel.
Books-A-Million sales associates are instructed to inform customers of
the terms of the offer and provide them with a copy of the brochure to keep
Customers are also informed that the credit or debit card provided for their
purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On July 16, 2015, Ms*** contacted our automated
customer service line and placed her subscription to *** on “do not
renew” status. This would allow her to
continue receiving the issues in her current term, however her subscription
would not renew, nor would she be charged any renewal feesDuring this same
inquiry, Ms***
cancelled her subscriptions to *** *** *** *** *** *** *** *** ***, generating a full refund in amount of $back to
her account
Upon receipt of your correspondence, we cancelled Ms
***’s subscription to ***,
generating a full refund in amount of $back to her accountIt should
be noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Ms*** can be assured that her subscriptions have
been cancelled and all charges refunded to her account. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience Ms*** may have
experienced in her attempts to cancel her subscriptionsPlease be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 9,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** *** *** *** *** and ***, when
he accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchaseThis offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
*** by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
On January 27, 2014, Mr*** contacted our automated customer service line and
placed his subscription to *** on
“do not renew” statusThis would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his
subscription would not renew
Mr*** contacted our automated
customer service line again on December 16, 2014, and cancelled his
subscriptions to *** *** and ***, generating a refund for unserved
issues in the total amount of $to his accountDuring this same inquiry, Mr*** accepted a new order for *** *** at a low promotional rate of $for issues
Mr*** also accepted a new order for *** at a low promotional rate of $
for issuesFollowing the promotional term, the subscription would continue
and the same terms and conditions would follow as the original order
That same day, Mr*** accepted a “more ***” offer that was extended for
his subscription to *** ***This
would allow him to continue to receive his subscription for an additional two
months. If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge
Upon receipt of your correspondence on July 6, 2015, we cancelled Mr*** subscriptions
to ***, *** *** and
*** ***, generating a full
refund in the amount charged of $to his accountIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that the current
renewal rates he was billed for, still represent a significant savings off the
single issue newsstand price. We work
with each of our publishers in establishing standard discounted rates for the
magazine titles we offer.
To
summarize, Mr*** can be assured that his
subscriptions have been cancelled. Also,
Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the *** of cancellation. He may keep these with our compliments
We apologize for any inconvenience Mr*** may
have experienced in his attempts to cancel his subscriptionsPlease be assured
that customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 5,
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** *** *** * *** *** *** *** *** *** *** *** *** *** * ***, when he accepted our promotional offer, which was presented by *** AirlinesThis offer allowed him to receive the first year of issues for $per titleThe offer also provided that his subscriptions would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account
On May 26, 2015, Mr*** contacted our customer service center and cancelled his subscription to ***, generating a refund reflecting the value of unserved issues in the amount of $to his account
Mr*** contacted our customer service center again on May 27, and cancelled his subscriptions to *** *** *** *** *** *** *** ***Please note, Mr*** was at the end of his first term, therefore, no refund was due. During that same inquiry, Mr*** placed his subscription to *** *** *** *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however, at the end of his term, the subscription would not renew, nor would he be charged any renewal fees
On June 1, 2015, Mr*** contacted our customer service center and cancelled his subscription to *** *** * ***, generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence, June 2, 2015, we issued the remaining refunds for Mr*** subscriptions to *** *** * *** and ***, in the total amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service