CottageCare

March 7,
"">
[redacted]
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically renew following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
We received notification from Mr[redacted]' bank on March 2, and March 3, 2014, that we could not obtain authorization on his credit card for his subscriptions to [redacted] and [redacted], resulting in his orders being cancelled
On March 3, 2014, Mr[redacted] contacted our customer service center and cancelled his subscriptions to [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence on March 4, 2014, we issued the remaining balance for Mr[redacted]' subscriptions in the amount of $4.15. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled and all charges refunded. Also, Mr[redacted] may continue to receive one or two more issues of his magazine since they were in process at the time of cancellation. He may keep these with our compliments
Despite multiple searches, we regret that we cannot locate any other charges in our system with the information provided in Mr[redacted]' complaint. If he can provide us with additional information regarding his magazine subscription, it would help us locate the chargesWe request that he forward to us the billing descriptors (alpha-numeric codes beginning with "TWX" or "NSS") next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

March 5,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] ordered [redacted], when she accepted an offer which was presented to her following a telephone transaction with [redacted]. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On February 27, 2015, Ms[redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund in the total amount of $back to her account
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

October 21,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted] and [redacted], following a purchase he made at a [redacted] storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account
On October 16, 2014, Mr[redacted] contacted our service center via our online website and requested to cancel his subscriptions to [redacted] and [redacted]His request was honored and we issued a full refund in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

August 22,
"Arial","sans-serif"">
[redacted]
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted]. The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account
Upon receipt of your correspondence on August 15, 2016, we cancelled Mr[redacted]'s subscription to [redacted], generating a full refund in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscription has been cancelled and all charges have been refundedAlso, Mr[redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service
[redacted]

December 15,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
[redacted]
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed two orders when she accepted our promotional offers, which were presented by [redacted] after she had completed a survey following an online purchaseThe first order was placed for [redacted] and [redacted]This offer allowed her to receive the first term of her subscriptions for issues for $eachThe second order was placed for [redacted], [redacted] and [redacted]This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 5, 2014, Ms[redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted], [redacted], [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $to her account
Upon receipt of your correspondence on December 8, 2014, we issued the remaining refunds for Ms[redacted]'s subscriptions in the total amount of $5.82, which includes the previous year's chargesIt should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms[redacted] should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
[redacted]

May 18,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $each. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On May 1, 2014, Ms[redacted] contacted our automated customer service center and cancelled her subscription to [redacted], generating a refund for unserved issues in the total amount of $to her accountDuring that same inquiry, Ms[redacted] accepted a new order for [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order
That same day, Ms[redacted] placed her subscriptions to [redacted] and [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
On April 27, 2015, Ms[redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $
Upon receipt of your correspondence, on May 14, 2015, we issued the remaining balance on Ms[redacted]'s subscription to [redacted], totaling $71.31, which includes the previous year's chargesIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycleIn addition, Ms[redacted] may continue to receive one or two more issues of her magazine since it was in process at the [redacted] of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

November 3,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #:
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] placed an order for [redacted] [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
Upon receipt of your correspondence, on October 29, 2014, we cancelled [redacted] subscriptions to [redacted] [redacted], generating a full refund in the amount of $back to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that all of his subscriptions have been cancelled and all charges have been refunded
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

July 2,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] & [redacted] and [redacted], when she accepted an offer which was presented to her following a telephone transaction with [redacted]. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each chargeCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual charges were posted to her account.
On June 12, 2014, Ms[redacted] contacted our automated customer service line and placed her subscription to [redacted] & [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee
Ms[redacted] contacted our service center via our online website on June 24, and placed her subscription to [redacted] on "do not renew" status
Upon receipt of your correspondence on June 27, 2104, we cancelled Ms[redacted]'s subscriptions to [redacted] & [redacted] and [redacted], generating a full refund of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We regret that Ms[redacted] experienced any difficulty using our automated customer service system or our online website. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. Ms[redacted] may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

June 17,
"margin: 0in 0in 0pt;">
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I
write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms[redacted] placed an order for [redacted] through our program when she accepted our
promotional offer, which was presented by [redacted]. The offer allowed her to receive issues
for a points paid subscription and issues for $After both terms, her
subscription would continue automatically and be charged to the credit card
that was provided when placing her order, unless she called our toll-free
customer service number to cancelIn addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer's billing statement with each charge
When we did not hear from Ms
[redacted] that she wished to cancel her
subscription at the end of her first term, the annual subscription charges were
posted to her account
On June 10, 2015, Ms[redacted] contacted our automated customer service line and
cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in
the amount of $to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Upon receipt of your correspondence, on June 11,
2015, we issued the remaining balance on Ms[redacted] subscription in the
amount of $back to her accountIn addition, we issued a refund in the
form of a check in the amount of $167.00, which includes the previous year's
chargesMs[redacted] should allow
2-weeks to receive her check in the mail
Ms[redacted] can be assured that her subscriptions
have been cancelled and all charges have been refundedAlso, Ms[redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellationShe may keep these with our compliments
We also regret that Ms[redacted] experienced any
inconvenience in using our toll-free customer service numberOur automated
customer service line was designed to provide customers with the most efficient
means possible for addressing their concerns regarding their subscriptions, and
we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
serviceIf I can be of any further assistance in this matter, please contact
me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

April 8,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an
order for [redacted]
Magazine, when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer's billing statement with each charge.
When we did not hear from Ms
Chappell that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On March 5, 2016, [redacted] contacted our customer service
center and cancelled her subscriptions to [redacted] Magazine, generating a refund
in the amount of $to her account
[redacted] contacted our customer service center again on March 30, 2016, and
requested the remaining refund for her subscription to [redacted]Her request was honored and we issued
the refund back to her account in the amount of $
[redacted] can be assured that all of her
subscriptions have been cancelled and all renewal charges have been refunded. Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellationShe may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

June 1,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced and we have attempted to resolve her concerns
As a [redacted] customer, Ms[redacted] account is not at risk of expiring. We at MagsforMiles, periodically reach out to [redacted] customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazinesContinued participation in the [redacted] SkyMiles program is not dependent on a magazine purchase
Upon receipt of your correspondence, on June 1, 2015, we have added Ms[redacted] to our purged customer listWe have also requested to have Ms[redacted] name to be removed from our promotional mailing lists.
It is never our intention to mislead our customers and we sincerely regret that Ms[redacted] was unhappy with her experienceMs[redacted] may be assured that her comments have been forwarded to the marketing department, and they will be considered in future evaluations
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

December 3,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
[redacted]
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms[redacted] placed a magazine order for [redacted], [redacted], and [redacted], when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
Prior to the billing event, Ms[redacted] would receive a notice reminding her of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that Ms[redacted]'s renewal postcard was mailed to her on September 3, 2014. We apologize if she did not receive this postcard, as these are mailed to our customer's as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.
On June 7, 2014, Ms[redacted] contacted our customer service center and accepted a "more time" offer that was extended for her subscription to [redacted]This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Ms[redacted] contacted our customer service center on November 22, 2014, and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her account in the amount of $
On November 23, 2014, Ms[redacted] contacted our service center via our online website and placed her subscription to [redacted] on "do not renew" status. This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed
Upon receipt of your correspondence on November 24, 2014, we cancelled Ms[redacted]'s subscription to [redacted], generating a full refund in the amount of $back to her accountIn addition, we issued the remaining refund for [redacted], in the amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelledAlso, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for any inconvenience Ms[redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
[redacted]

January 13,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
[redacted]
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by [redacted]. The first order was placed for [redacted]The second order was placed for[redacted]These offers allowed her to receive one term of her magazine selections for a points paid subscription
On December 1, 2014, Ms.[redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted]Please note Ms[redacted] was at the end of her term, therefore, no refund was due
Ms[redacted] contacted our customer service center via our online website again on January 6, 2015, and cancelled her subscription to[redacted].
Upon receipt of your correspondence, on January 7, 2015, we took the liberty of contacting [redacted] Airlines and requested to have Ms[redacted]'s account reimbursed for her subscriptions They have honored our request and 1,miles have been added back into her account
[redacted] Airlines has also confirmed that Ms[redacted] now has 16,miles available in her accountHer miles are set to expire on June 30,
Ms[redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, Ms.[redacted] may continue to receive one or two more issues of [redacted] since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
[redacted]

April 4,
"">
[redacted]
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] ordered [redacted] and [redacted] when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On December 2, 2013, Mr[redacted] contacted our automated customer service line and placed his subscriptions to [redacted] and [redacted] on "do not renew" status. This would allow him to continue receiving the issues in his current term, however his subscriptions would not renew, nor would he be charged renewal fees
Upon receipt of your correspondence on April 2, 2014, we cancelled Mr[redacted]'s subscriptions to [redacted] and [redacted], generating a full refund in the amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

June 26,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed two orders with our company after she accepted our promotional offer after making a purchase at an [redacted] storeThe first order was placed for
[redacted]The second order was placed for [redacted]These offers allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue and the same account number used for her transaction would be charged semi-annually, unless she notified us that we wished to cancel by calling our toll-free customer service number. [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account
Upon receipt of your correspondence on June 23, 2014, we cancelled [redacted] subscriptions to [redacted], generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

December 4,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
[redacted]
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr[redacted] placed an order for [redacted], S[redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selection for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Mr[redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On December 2, 2014, Mr[redacted] contacted our customer service center via our online website and cancelled his subscriptions to [redacted] and [redacted], generating a refund for unserved issues in the total amount of $to his account
During this same inquiry, Mr[redacted] also accepted a new order for [redacted] and [redacted] at a low promotional rate of $for each subscriptionFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order
Upon receipt of your correspondence on December 3, 2014, we cancelled Mr[redacted]' new subscriptions to [redacted] and [redacted]Please note his account was not chargedIn addition, we issued the remaining refund for his subscriptions in the total amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been cancelled. Also, Mr[redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
[redacted]

class=Mso"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric">February 25,
[redacted]SrConsultant/ADR Specialist
Revdex.com, Inc[redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to any billing event, a notice would be mailed to [redacted] reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account.
On February 16, 2015, [redacted] contacted our customer service center via our online website and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees
[redacted] contacted our automated customer service line on February 16, 2015, and placed her subscription to [redacted] on "do not renew" status
Upon receipt of your correspondence on February 23, 2015, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we added [redacted] to our purged customer listWe have also requested to have [redacted] name removed from our promotional mailing lists
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at [redacted]
Sincerely yours,
[redacted]
Manager, Customer Service

March 18,
"">
[redacted]
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
[redacted]
Consumer: [redacted]
Dear Ms[redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an order for [redacted] and [redacted]'s [redacted], when she accepted our promotional offer, which was presented by [redacted], after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the subscription charges were posted to her account.
On April 13, 2012, we received notification from the publisher of [redacted] that they were unable to process the order and therefore her subscription was cancelled and a full refund in amount of $was processed to her account
Please note that on July 2, 2013, we received notification from the publisher of [redacted] that the title had ceased publication and the remaining issues in her paid term would be replaced with [redacted]
We received notification from Ms[redacted]'s credit card company on January 28, that she disputed the charges for one of her subscriptions to [redacted] and [redacted]'s [redacted], resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account
On February 27, 2014, we have added Ms[redacted] to our purged customer listWe have also requested to have Ms[redacted]'s name to be removed from our promotional mailing lists
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service

December 16,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
[redacted]
[redacted]
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]:
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms[redacted] placed an ordered for *, [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer's billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms[redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on September 30, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms[redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 8, 2014, Ms[redacted] contacted our automated customer service line and accepted a "more time" offer that was extended for her subscription to [redacted]This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Ms[redacted] contacted our service center via our online website on December 9, 2014, and placed her subscription to [redacted] on "do not renew" statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesThat same day, Ms[redacted] accepted a "more time" offer that was extended for her subscriptions to *, [redacted] and [redacted]
Upon receipt of your correspondence, on December 15, 2014, we cancelled Ms[redacted]'s subscriptions to *, [redacted] and [redacted], generating a full refund in amount of $167.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms[redacted] can be assured that her subscriptions have been cancelled. Also, Ms[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we added Ms[redacted] to our purged customer listWe have also requested to have Ms[redacted]'s name removed from our promotional mailing lists
We apologize Ms.[redacted] [redacted] had difficulty connecting to our customer service line, we will look into the matter further. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
[redacted]

August 12,
"">
[redacted]
SrConsultant/ADR Specialist
Revdex.com, Inc
[redacted]
[redacted] [redacted]
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear [redacted]
I write in response to the inquiry registered with your office by consumer [redacted]We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented by [redacted]The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscription would continue automatically and his account would be charged, unless he called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe apologize if [redacted] did not receive this notice
When we did not hear from [redacted] that he wished to cancel his subscription at the end of his trial period, the subscription charges were posted to his account.
On August 8, 2014, [redacted] contacted our service center via our online website and cancelled his subscription to [redacted], generating a full refund in the amount of $back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
[redacted] can be assured that his subscription has been cancelled and all charges have been refunded. Also, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
[redacted]
Manager, Customer Service