CottageCare

February 5,
size="3">
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for US Weekly, O, the Oprah Magazine and
Entertainment Weekly, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchaseThis offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call ** to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On January 14, 2016, *** *** contacted our customer service
center and cancelled her subscription to US
Weekly, O, the Oprah Magazine and
Entertainment Weekly, generating a refund to her account reflecting the value of
unserved issues in the amount of $
*** *** contacted our customer service center again on January 20, 2016,
and requested the remaining balance on her subscriptions to ** *** ** *** *** *** *** *** *** Her request was honored and we issued the remaining refund in the amount of $back to
her account
*** *** can be assured that her subscriptions have been
cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience *** *** may have experienced in her
attempts to cancel her subscriptionsPlease be assured that customer
satisfaction is very important to ** and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

I just finished cancelling four magazine subscriptions that I did not agree to purchase for a total of $ No one in their right mind pays that for magazine subscriptions The other reviews are right on when they say that the horrendous recorded customer service department is terrible and confusingThis company is dishonest and trying to scam people They don's have a real person to talk to because no real person would have the job of ripping people off I have contacted my bank and if the charges are not removed, I plan to take more aggressive action I never received any notice about these subscriptions or an opportunity to cancel them My advice is to not say yes to any magazine offers unless it is through the company that publishes the magazine

August 17,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** * ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On August 5, 2016, *** *** contacted our customer service center and cancelled his subscriptions to *** *** *** *** *** National *** *** *** *** * ***, generating a full refund in the total amount of $to his account
Upon receipt of your correspondence, on August 16, 2016, we issued the remaining refund for *** *** subscriptions in the total amount of $8.00, which includes the previous years chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

June 23,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** *** *** *** *** ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. The
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do so
at any *** by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
Prior to any billing event, Ms*** would receive a notice reminding her of the upcoming
renewal, the renewal charge and the date by which to cancel to avoid being
chargedWe have checked our records and found that Ms*** renewal postcard was mailed to
her on March 27, We apologize if she did not receive this postcard, as
these are mailed to our customers as a reminder of future billing events
On June 3, 2015, Ms*** contacted our automated
customer service line and cancelled her subscriptions to *** and *** ***, generating a refund for unserved issues
in the total amount of $to her accountDuring that same inquiry, Ms*** placed her subscription to *** on a “do not renew” statusThis would allow her to continue
receiving the remaining issues in her current paid term, however, at the end of
her term her subscriptions would not renew, nor would she be charged renewal
fees
Upon receipt of your correspondence on June 18, 2015, we cancelled
Ms*** subscription
to *** and ***, generating a full refund in the
amount of $to her account. In
addition, we issued the remaining refund for her subscriptions in the amount of
$It should be noted, however, that although refunds have been processed,
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or
two more issues of her magazines since they were in process at the *** of
cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

I will never recomend this company to anyone and will do my best to warn others of their bad business practiceI am also a customer that saw a wonderful deal online for a great magazineThe deal was a such a great price I ordered an extra subscription as a gift for my momThen with no warning I was charged $86.00($43ea) a year laterThere was no renewal notice or bill sent to meThe unauthorized charges have now caused me $in overdraft feesI now have bills I can not payI did call and after a very long time I finally spoke with a humanThe customer service rep was very polite and refunded the $because he knew the company was in the wrongThe rep told me to fax a copy of my bank statement to their billing department for my refund of overdraft feesI did everything only to be emailed days later to say they are not responsible for the feesIt is very bad business when you have a company that one makes it impossible to talk to a human and two does not fix a problem they causedI have searched online and have found this company has a huge reputation of doing thisi have gone through other online discount magazine companies with no problems and they have NEVER automatically charged me a year laterI just want everyone to know there are real legit companies that do not try to steal from youThis is a horrible thing to happen to my family including children

February 5,
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** through our program when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
On January 28, 2015, *** *** contacted our customer service center and requested to cancel all of his subscriptionsHis request was honored and no refund was processed as *** policy does not allow a refund of customer’s milesUpon receipt of your correspondence on February 5, 2015, we took the liberty of contacting *** *** and requested to have *** *** account reimbursed for the 16,milesThey have honored our request and refunded 16,miles to *** *** accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountWe at***, periodically reach out to *** customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazinesContinued participation in the *** SkyMiles program is not dependant on a magazine purchase*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

They promised free subscriptions and waited till the last step to mention a $shipping fee

August 29, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** ***, *** and ***, through our program when she accepted our promotional offer, which was presented by *** Airlines. The offer allowed her to receive one term of her magazine selections for a points paid subscriptionWe received notification from *** Airlines on May 19, and June 20, 2017, that *** *** did not have sufficient miles in her account for her subscriptions to *** and ***, resulting in her orders being cancelled For the inconvenience, we have placed a complimentary order for *** and *** on her behalfShe should begin to receive her selection in six to eight weeks We took the liberty of contacting the publisher for *** *** and they have confirmed that *** *** should receive her first issue in January If *** *** is not receiving any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist herPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Revdex.com:In reference to complaint ID ***, the company did refund the full amount, but their claim that they were transparent is a lieThe offer was stated at $2/$down and I was to be charged automatically if I chose to continue with the subscriptionI just want it to be noted that they're a dishonest company.
Sincerely,
*** ***

October 3,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** * ***, when she accepted our promotional offer, which was presented by *** Airlines. The offer allowed her to receive one term of her magazine selections for a points paid subscription
*** *** contacted our customer service center on September 21, 2014, and requested to cancel her subscriptions to *** *** *** * ***Her request was honored and we took the liberty of contacting *** Airlines and requested to have *** ***’s account reimbursed for the milesThey have honored our request and her miles have been added back into her account
In addition, *** Airlines confirmed they received *** ***’s order on September 21, 2014, and therefore her expiration date was extended until March 31, *** Airlines has also confirmed *** *** now has 25,miles available in her account
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

October 25,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free number, which is provided on both our renewal notice and on the billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On October 17, 2016, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** * *** Cooking *** *** *** *** *** *** *** generating a full refund to her account in the total amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

"Arial","sans-serif"">August 3,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** *** *** following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On May 4, 2016, *** *** contacted our customer service center and cancelled her subscriptions to *** *** *** *** *** Rolling Stone and *** *** Please note that her account was not charged for these subscriptions
Upon receipt of your correspondence on August 3, 2016, and learning that *** *** did not want her subscriptions cancelled, we have placed a complimentary order for *** *** *** *** *** *** *** *** *** *** on her behalfShe should begin to receive her selection in six to eight weeks
We regret the inconvenience and miscommunication experienced by *** ***
If *** *** still does not receive any issues to her subscriptions, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

December 4,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, ***, *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on September 10, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On November 30, 2014, Ms*** contacted our automated customer service line and cancelled her subscriptions to *** ***, ***, *** and *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to her account.
That same day, Ms*** contacted our customer service center and requested the remaining refund for her subscriptionsHer request was honored and a refund in the amount of $was processed back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that Ms*** experienced any difficulty using our automated customer service systemThe system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
It is never our intention to mislead our customers and we regret that Ms*** was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirementsMs*** may be assured that her comments have been forwarded to the department responsible for marketing materials, and they will be considered in future evaluations
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Complaint: ***
I am very glad that I have been removed from the customer list for the Synapse group and that I will not be receiving any more communication from themThank you for this
However, the Synapse group has not addressed my main issue about their use of misleading advertisingOn their mailing to me (please see the attachment), they used the "*** Mileage Plus" name and logo in their return address - both at the top of their mailing and at the bottom
This is blatantly misleading since this mailing does not come from *** Mileage PlusThe Synapse group needs to stop including fraudulent logos on all their mailings to all their customers (not just to me)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 30, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
*** *** *** ** ***
Consumer: *** *** Dear Ms***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** placed an order for *** *** ***, *** * ***, *** *** ***r, and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On January 23, 2018, Ms*** contacted our automated customer service line and placed her subscriptions to *** *** ***, *** * ***, and *** *** ***r, on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however no renewals would be processedUpon receipt of your correspondence on January 24, 2018, we cancelled Ms***’s subscriptions to *** *** ***, *** * ***, *** *** ***r, and *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

December 27, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed two orders for ***, when she accepted our promotional offer, which was presented by *** ***. The offer allowed her to receive one term of her magazine selections for a points paid subscriptionUpon receipt of your correspondence and learning that *** *** does not wish to have two orders for ***, we processed a cancellation of the duplicate subscriptionFor the inconvenience, we have placed a complimentary order for ***The publisher has confirmed *** ***’ first issue will be the March issue We regret any inconvenience that this has caused *** ***Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Complaint: ***
I am rejecting this response because:
The response does not address the free offer that was rejectedI do not want to place an order that will cost me moneyI gave my personal information expecting in return what the ad said which was something freeInstead, I was directed to a page where I could place an order for a FEEIf this is to be resolved, I need to be provided what was promised
Sincerely,
*** ***

April 16,
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re:
Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for *** *** *** *** *** *** *** and *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for *** *** *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 13, 2015, Mr*** contacted our customer service center and cancelled his subscriptions to *** *** *** *** *** *** ***, *** ***, *** *** *** ***, generating a refund in the amount of $to his accountThe charges for his subscriptions to *** *** and *** are pending approval from his card issuer in the amount of $51.00, therefore he may see this charge on his account. Once we receive an approval response from his bank, a refund will automatically be issued to his account
Upon receipt of your correspondence on April 14, 2015, we processed a refund for the remaining balance for his subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charged have been refunded. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We apologize for the unsatisfactory experience Mr*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

December 4,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** *** for *** *** ***, *** ***, *** *** and ***, when he accepted our promotional offer, which was presented
by ***, after he had completed a survey following an online purchaseThis
offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$for each subscriptionThe offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any *** by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to Mr
*** reminding him of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged. We have checked our records and found that
renewal postcard was mailed to him on September 28, We apologize if he
did not receive this postcard, as these are mailed to our customer’s as a
reminder of future billing events
On
December 2, 2015, Mr*** contacted
our customer service center via our online website and placed his subscriptions
to *** and *** ***
on “do not renew” statusThis would allow him to continue
receiving the remaining issues in his current paid term, however, at the end of
his term his subscription would not renew, nor would he be charged any renewal
feesDuring that same inquiry, Mr
*** cancelled his subscriptions to *** *** and *** *** ***, generating a refund to his account reflecting the value of
unserved issues in the amount of $to his account
Upon receipt of your correspondence on December 2, 2015, we issued
the remaining refund for his subscriptions to *** *** and *** *** *** in the amount of $It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the *** of cancellationHe may keep these with
our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service