CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 22,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for ** *** *** *** *** *** *** ***, following
a purchase she made at a *** *** storeThe offer allowed her
to choose from a selection of magazines and receive the first days of a
14-month subscription without charge. After the
trial period, her subscriptions would continue automatically and be charged to
the same credit card used for her *** *** transaction, unless she called our toll-free customer service
number to cancel.
Prior to
any billing event, a notice would be mailed to her reminding her of the
upcoming billing, the amount that would be charged and the date by which to
cancel to avoid being charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On November 10, 2013, Ms*** contacted our automated customer service center
line, and cancelled her subscriptions to *** *** and ***Please note, her account was not charged for these
subscriptions
Ms
*** contacted our customer service
center on July 19, 2015, and cancelled her subscriptions to *** *** and ** ***, generating a
full refund in the total amount of $to her account.
Upon receipt of your correspondence on July 20, 2015, we issued
the remaining refund for her subscriptions to *** *** and ** ***, in the amount
of $170.50, which includes the previous year’s chargesIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 22,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 26, 2016, *** *** contacted our customer service center and requested to update the inmate number for her subscriptions to *** *** *** *** *** *** *** *** *** Her request was honored and we updated our systems with the correct information
Our company received a file directly from the publisher on May 23, updating the gift recipient’s name for *** ***’s subscriptions to *** *** and ***
On August 14, 2016, *** *** contacted our customer service center and confirmed the name on the account was incorrectOnce we were made aware of the incorrect name used, the necessary changes were madeWe apologize for the error on her account as this is not a usual occurrence.
Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of *** ***’s subscriptions be extended for the missed issuesThe publishers have honored our requests and the new expire dates will be printed on the mailing labels
If *** ***’s gift recipient still does not receive any issues to his subscriptions, I would request that *** *** contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

August 25,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** * *** and *** *** *** *** ***, when he accepted our promotional offer through *** AirlinesThe offer allowed him to receive the first year of issues for $The offer also provided that his subscriptions would continue automatically, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On August 5, 2013, *** *** contacted our automated customer service line and cancelled his subscription to *** *** *** *** ***Please note, *** *** was not charged for his subscription
Upon receipt of your correspondence on August 25, 2014, we cancelled *** ***’s subscription to *** *** * ***, generating a full refund in the amount of $to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. *** *** may be assured that his comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

October 17,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
*** *** contacted our automated customer service line on August 20, and placed his subscriptions to *** *** *** *** on a “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processed
On October 9, 2014, we received notification from *** ***’s credit card company that he disputed the charge for his subscriptions to *** *** *** *** *** ***, resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account
*** *** can be assured that his subscriptions to *** *** *** *** *** *** have been cancelled and the renewal charges refunded to his account. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

August 29,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by ***. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each title. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On August 26, 2014, *** *** contacted our automated customer service line on and cancelled her subscriptions to T*** *** *** *** generating a full refund in the total amount of $to her account
Upon receipt of your correspondence, on August 27, 2014, we cancelled *** ***’s subscriptions to *** *** *** *** ***, generating a full refund in the total amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refunds to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We also regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. *** *** may be assured that her comments have been forwarded to the department responsible for our automated system, and they will be considered in future system evaluation
Despite multiple searches, we regret that we cannot locate an order for *** *** in our system with the information provided in her complaint
We took the liberty of contacting *** ***t to confirm how they received the orderThe publisher did confirm that the order was received from a magazine agency called *** *** ***. *** *** may contact them directly at ###-###-#### to obtain additional information regarding how the order was placed
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 24,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** ***, for *** ***, *** ***, *** ***, and ***, following a purchase she made
at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 14-month subscription
without charge. After the
trial period, her subscriptions would continue automatically and be charged semi-annually
to the same credit card used for her ***
*** transaction, unless she called our toll-free customer service
number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** she
wished to cancel her subscriptions at the end of her trial period, the semi-annual
subscription charges were posted to her account
On August 6, 2015, Ms*** contacted our automated customer service line and
placed her subscription to *** on “do not renew” statusThis would allow her to
continue receiving the remaining issues in her current term, however, at the
end of her term the subscription would not renew, nor would she be charged any renewal
feesDuring that same inquiry, Ms*** cancelled
her subscriptions to *** ***, *** *** and
*** ***, generating a full refund in the
total amount of $to her account
Upon receipt of your correspondence on September 22,
2015, we cancelled Ms***’ subscription to ***, generating a full refund in the amount $
to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been
cancelled and all charges have been refunded.
Also, Ms*** may continue to receive one or two more issues of
her magazine since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service.
If I can be of any further assistance in this matter, please contact me
at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

November 2,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** ***, when she accepted our promotional offer, which was presented by Magazine Discount Center. This offer allowed her to receive the first days of her subscription risk freeThe offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On October 26, 2016, *** *** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to *** ***. This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Upon receipt of your correspondence on October 29, 2016, we cancelled *** *** subscription to *** ***, generating a full refund of the amount charged of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

October 23,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThe first order was placed for *** *** *** *** * *** and *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The second order was placed for *** *** * *** *** *** *** This offer allowed her to receive the first days of her subscriptions risk freeBoth offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the subscription charges were posted to her account
On October 15, 2014, *** *** contacted our automated customer service line and placed her subscriptions to *** *** *** *** * *** *** * *** *** *** *** on “do not renew” status. This would allow her to continue receiving the issues in her current paid term; however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
That same day, *** *** cancelled her subscriptions to *** *** and ***, generating a full refund in the amount of $to her accountDuring that same inquiry, *** *** accepted a new offer to receive Men’s Health at a low promotional rate of $for issues*** *** also accepted a new offer to receive *** at a low promotional rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order
On October 21, 2014, *** *** contacted our service center via our online website and cancelled her new subscription to ***Please note her account was not chargedThat same day, *** *** accepted a special offer to keep her new subscription to Men’s Health active
Upon receipt of your correspondence on October 22, 2014, we cancelled *** ***’s subscriptions to *** *** *** * *** *** *** * *** *** *** ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for any inconvenience *** *** experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

I also went onto the online chat with a synapse customer service person and he told me he will cancell and refund the charges to my bank accountHe didnt I am also including the copy of my emails and responses sent to me.I hope to see a quick resolvement of this actionthank you

1st off let me say that I was signed up, from a website, where I got mag subscriptions for $eachafter a year the subscription renewed for a larger feei called synapse and was treated very kindlythe rep was sympathetic to my situation and refunded all my money, plus gave me another year of each subscription for only $i know I will have to cancel before the year is up, so not to be charged againthe problem that I am reading here on these reviews is that synapse is not the company everyone signed up with, but they are taking the brunt of flack as the fulfillment serviceyou must read the terms and conditions of everything you are signing up for and then there wont be these surprisesthanx synapse for handling my issue w/ honesty and integrity

June 1,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** * *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the subscription charges were posted to his account On December 2, 2016, *** *** contacted our automated customer service line and placed his subscription to *** * *** *** *** *** on “do not renew” statusThis would allow him to continue receiving the remaining issues in his current term, however at the end of his term his subscriptions would not renew, nor would he be charged any renewal feesDuring this inquiry, *** *** also accepted a new offer to receive *** * *** at a low promotional rate of $for issues, and *** *** at a rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order Upon receipt of your correspondence, on May 30, 2017, we cancelled *** ***’s subscriptions to *** *** *** ***, generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. In addition, we placed *** ***’s new subscriptions to *** * *** *** *** *** on “do not renew” status *** *** can be assured that the subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments We sincerely regret that *** *** experienced any difficulty using our automated customer service systemThe system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Complaint: ***
I am rejecting this response because, once again, the business has misunderstood the content of my complaintI do not consider it unethical to offer to a customer the chance to purchase an additional subscription at a discounted rate (though I do think it is quite an exaggeration to suggest that this company is "saving" customers!!)What is unethical is that the customer must indicate that the customer does NOT want to cancel the subscription in order actually to cancel the subscriptionThe representative of the company should listen to the automated options and then he would probably understand the nature of the complaintWhen a customer wants to cancel the subscription, the customer must answer "no" to the question, "Do you want to cancel this subscription...?" That is unethical and the company should change the automated system to reflect ethical business practices. It would be prudent for this representative to discontinue his practice in emails of implying and suggesting that this is an isolated complaintA quick search on Google will show him, and the Revdex.com, that a large number of individuals have submitted complaints to the Revdex.com or described in forums online the troubles they have had in trying to cancel their subscriptions with this companyFor your convenience, I am providing four links below my signature lineAn ethical company would not approach those complaints with an air of suspicion about the intellectual capacity of the customer, but instead with an air of concern for the troubles that many, many customers are experiencingThe way in which this complaint has been handled is indicative as well of the ill-intentions of the companyThe company ought to change the system in response to these myriad complaints
Sincerely,
*** *** Examples of complaints about this businesses practices:***
***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thanks for your help Revdex.com of CT - in less than hours, you were able to correct an issue I have been trying to resolve for weeksThanks for all you do to help consumers!
Sincerely,
*** ***

August 1,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** *** *** *** following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. On October 15, 2015, *** *** contacted our customer service center via our online website and cancelled her subscription to *** Please note, *** *** was not charged for this subscriptionThat same day, *** *** also accepted a “more time” offer that was extended for her subscription to *** This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel the subscription, she would still be entitled to receive a full refund of the renewal charge*** *** contacted our customer service center on October 16, 2015, and cancelled her subscription to *** *** *** ***, generating a full refund to her account in the amount of $On June 14, 2016, *** *** contacted our automated customer service line and cancelled her subscription to *** generating a refund reflecting the value of unserved issues in the total amount of $to her account. Upon receipt of your correspondence on July 27, 2016, we issued the remaining refund for her balance on her subscription to *** in the amount of $28.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

July 29,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding
his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** through our program when he accepted our promotional offer, which was
presented by *** ***. The offer
allowed him to receive one term of his magazine selections for a points paid
subscription
On
July 3, 2015, Mr*** contacted our customer service center and advised he had
not received the most recent issue of ***
We took the liberty of contacting the publisher for *** and they have confirmed that the July 6, issue was
mailed to Mr***In addition, the publisher extended his account for one
missed issue
Mr
*** contacted our customer service center again on July 11, 2015, and advised he
had not received the July 11, issue of ***
We took the liberty of contacting the publisher for *** and they extended his account for the missed issue
We
sincerely regret that Mr*** was not contacted in regards to his requestsFor
the inconvenience, we have placed a complimentary order for issues of ***, which will be added to his
current subscriptionHis new expiration date is January 11,
We
apologize for the unsatisfactory experience Mr*** had with our customer service
representatives. We have listened to the
calls and feedback has already been provided to the representatives and their
superiorsPlease be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 28, 2016*** ***Complaint ConsultantRevdex.com ** *** ***
*** ** *** Re: Complaint Case #: *** Consumer: *** ***Dear *** *** I write in response to the inquiry registered with your office by consumer
*** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concernsOur records show that *** *** ordered *** *** ***, when he accepted our promotional offer, which was presented by *** *** *** ***. The offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWhen we did not hear from *** *** that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account. On April 26, 2016, *** *** contacted our customer service center and cancelled his subscriptions to *** *** ***, generating a full refund in the amount of $to his account*** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####.Sincerely yours,David K***Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey were receptive to my complaints, and I am impressed with their quick reply
Sincerely,
*** ***

December 10,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered ***, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On December 3, 2014, Ms*** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on December 8, we issued the remaining balance on Ms***’s subscription totaling $
We have checked our billing system and have confirmed that Ms***’s refunds were issued to her account, even though she closed her accountShe may provide her bank with the following reference numbers to confirm that our refunds were processed (*** and ***)If Ms*** is still not showing these refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Ms*** can be assured that her subscription has been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
We also regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

April 30,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
Upon receipt of your correspondence, on April 27, 2015, we cancelled Ms***’s subscriptions to *** and *** ***, generating a full refund to her account in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and the most recent charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service