CottageCare

August 25, 2014
[redacted]
Sr. Consultant/ADR Specialist
Better Bu**ness Bureau, Inc.
[redacted]
            Re:      Complaint Case #: [redacted]


 


 


                     Consumer:  [redacted]
Dear [redacted]:   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
As previously stated [redacted]’s account was not charged by our company however, we took the liberty of researching this and confirmed his order was placed directly with Sports Illustrated. [redacted] may contact the publisher directly at ###-###-#### to obtain additional information regarding how the order was placed.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further as**stance in this matter, please contact me at ###-###-####.
**ncerely yours,
[redacted]
Manager, Customer Service

Hello.
 
I have...

some more information. After reviewing more, I’m pretty sure the original promised subscription rate was $7.  Also, Synapse Group said they have already sent 3 issues.  This is simply not true according to [redacted].  They said our subscription with them has not run out yet and that Synapse Group did not give us correct information.  A nice way to say they lied to us.
 
Thanks for helping to expose this.  I urge you to look at [redacted] to see all the other people who have been scammed.
 
Thanks,
[redacted]

October 8, 2015

size="3">
 
 
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] ordered [redacted], when he accepted our
promotional offer, which was presented by Magazine Discount Center.  This offer allowed him to receive the first
90 days of his subscription risk free. The offer also provided that his subscription would automatically continue
following the initial term and that the same credit card would be charged if he
did not call us to cancel. Prior to any billing event, a notice would be
mailed to him reminding him of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged.
When we
did not hear from Mr. [redacted] that he wished to cancel his subscription at the
end of his first term, the annual charges were posted to his account.
On
September 10, 2015, Mr. [redacted] contacted our customer service center via our
online website and placed his subscription to [redacted] on “do
not renew” status. This would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his subscription
would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence, on October 6,
2015, we cancelled Mr. [redacted]’s  subscription to [redacted], generating a
full refund in the amount of $37.00 to his account. It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

August 22, 2016    
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. The first order was for [redacted] The second order was placed for [redacted]. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On August 15, 2016, [redacted] contacted our service center via our online website and cancelled her subscriptions to [redacted] and [redacted] generating a refund to her account reflecting the value of unserved issues in the total amount of 156.60.   Upon receipt of your correspondence on August 17, 2016, we have issued the remaining refunds for her subscriptions in the total amount of $131.40. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

September 28,
[redacted]
Complaint
Consultant
RevDex.com
[redacted]
0in 0in 0in" border="0" cellpadding="0" cellspacing="0">
Re: Complaint Case #: [redacted]
Consumer: [redacted]
Dear
Ms[redacted]:
I write in response to the
inquiry registered with your office by consumer [redacted]We genuinely regret
the inconvenience that Mr[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr[redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer through [redacted] Airlines
This offer allowed him to receive the first year of issues for $for each
titleThe offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to
cancel may do so at any time by calling our toll-free customer service number,
which is provided on our renewal notice and also on the customer's billing
statement with each charge
Prior to the renewal, Mr[redacted] would receive a
notice reminding him of the upcoming renewal charge and the date by which to
cancel to avoid being charged. We have
checked our records and found that Mr[redacted]'s renewal postcard was mailed to
him on July 22, We apologize if he did not receive this postcard, as
these are mailed to our customer's as a reminder of future billing events
On September 23, 2015, Mr[redacted] contacted our
automated customer service line and cancelled his subscription to [redacted], generating a refund for unserved issues in the total amount of $
to his account
That same day, Mr[redacted] contacted our customer
service center and cancelled his subscription to [redacted]Please note, Mr[redacted] was at the end of his first
term, therefore, no refund was due.
Upon receipt of your correspondence on September 28, 2015, we
issued the remaining refund for his subscriptions in the total amount of $7.08,
which includes the previous year's chargesIt should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
Mr[redacted] can be assured that his subscriptions have been
cancelled and all charges refunded to his account. Also, Mr[redacted] may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments. In addition, we added Mr[redacted] to our purged customer listWe
have also requested
to have Mr[redacted]'s name be removed from our promotional mailing lists
The
renewal prices are our standard renewal rates for [redacted] and [redacted]
Our renewal prices still represent
a significant savings off the single issue newsstand price. We work with each of our publishers in
establishing standard discounted rates for the magazine titles we offer
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 15, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #:[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As previously stated, we cancelled Ms. [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in amount of $274.00 to her account, which includes the previous year’s charges.
We have checked our billing systems and confirmed that Ms. [redacted]’s refunds were posted to her account on January 6, 2015 and January 7, 2015. If Ms. [redacted] is still not showing these refunds, she may contact our customer service center directly at ###-###-####.  One of our representatives will be happy to assist her.
Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

November 9, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted] [redacted] and [redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase.  The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On August 22, 2015, Ms. [redacted] contacted our automated customer service line and
placed her subscriptions to [redacted] [redacted] and [redacted] on “do not renew” status. This would allow her to
continue receiving the remaining issues in her current paid term, however, at
the end of her term the subscriptions would not renew, nor would she be charged
any renewal fees.
Upon receipt of your correspondence on November 5, 2015, we
cancelled Ms. [redacted]’s subscriptions to [redacted] [redacted] and [redacted], generating a full refund in the amount of $160.00 back to her account. It should be noted, however, that banks direct us
to ask customers to allow one or two billing statements for written
confirmation of the refunds to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the
inconvenience that [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
 
Our
records show that [redacted] placed an order for [redacted], when she accepted
our promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription.  The offer provided that
her subscription would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
 
When
we did not hear from [redacted] that she wished to cancel her subscription
at the end of her trial period, the annual charges were posted to her account.
 
On August 16, 2015, [redacted] contacted
our service center via our online website and placed her subscription to [redacted] on “do not renew” status. This
would allow her to continue receiving the issues in her current paid term,
however at the end of the term, her subscription would not renew nor would she
be charged for any renewal fees.
 
Upon receipt of your correspondence on August 18,
2015, we cancelled [redacted]’s subscription to [redacted], generating a full
refund in the amount of $59.00 to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscription has been cancelled. [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation.  She may keep these with our compliments. In
addition, we have added [redacted] to our purge customer list.  We have also placed a “do not promote”
designation on her account so that she will receive no further solicitations
from us. 
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at (203) 391-0630.
 
 
Sincerely yours,
 
David K.
Manager, Customer Service

I registered for a race and was offered "free" magazines for 3 months. With no other correspondence all of a sudden my account started being charged for the magazines. It was extreamly difficult to get the number for ACT to cancel the "subscription" and even when I obtained the contact info online , you could not talk to a person at all. The entire process was an automated system or via email. Total scam!

October 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Magazine Discount Center.  This offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically following the initial term and the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On August 7, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep her subscriptions to [redacted] active.
[redacted] contacted our service center via our online website again on October 6, 2014 and cancelled her subscription to [redacted], generating a full refund in the amount of $24.00 to her account.
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund in the amount of $73.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Complaint #[redacted]   Dear Sirs,   I have been refunded all monies collected by Synapse Group Inc. I am so grateful for your assistance. I can only imagine how long it would have taken me without your help. Keep up the wonderful work! Thank you most kindly.   Sincerely Yours,  ...

[redacted]

October 8, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.
Upon receipt of your correspondence on October 3, 2014, we cancelled [redacted]’ subscriptions to [redacted], generating a full refund in the amount of $100.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

October 9, 2015
 
 
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted],
[redacted] and [redacted], when she accepted our promotional offer, which was
presented by [redacted] after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any [redacted] by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the semi-annual subscription
charges were posted to her account. 
 
On October 6, 2015, Ms. [redacted] contacted our automated
customer service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscriptions would not renew nor would she be charged for any renewal fees.
That same day, Ms. [redacted] cancelled her subscriptions to [redacted] and [redacted], generating a refund reflecting
the value of unserved issues in the total amount of $43.06 to her account.
 
Upon receipt of your correspondence, on October 8,
2015, we cancelled Ms. [redacted]’ subscription to [redacted], generating a full refund in the amount of $39.00 to her
account. In addition, we issued the remaining refund for her subscriptions in
the amount of $401.94, which includes the previous year’s charges. It should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Ms. [redacted] can be assured that her subscriptions
have been cancelled and all charges have been refunded. Also, Ms. [redacted] may
continue to receive one or two more issues of her magazines since they were in process
at the [redacted] of cancellation.  She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our
records show that Mr. [redacted] placed an order for [redacted], when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase.  The
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge. 
When we did not hear from Mr.
[redacted] that he wished to cancel his subscriptions at the
end of his first term, the subscription charges were posted to his account.
 
On July 2, 2015, Mr. [redacted] contacted our automated customer service line and
placed his subscription to [redacted] and
[redacted] on “do not renew”
status. This would allow him to continue receiving the issues in his current
term, however at the end of the term, his subscriptions would not renew nor
would he be charged for any renewal fees.
 
That same day, Mr. [redacted] contacted our customer service center via our online
website and cancelled his subscription to [redacted], generating
a refund reflecting the value of unserved issues in the total amount of $31.67
to his account.  During this inquiry, Mr.
[redacted] also accepted a new offer to receive [redacted] at a low promotional rate of
$2.00 for 3 issues.
 
That same day, Mr. [redacted] accepted a “more time” offer that was extended for
his subscription to [redacted]. This
would allow him to continue to receive his subscription for an additional two
months.  If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge.
 
Upon receipt of your correspondence on July 16, 2015, we cancelled
Mr. [redacted]’
subscriptions to [redacted],
[redacted] and [redacted], generating
a full refund in the amount charged of $120.00 to his account. In addition, we
issued the remaining balance for his subscription to Veranda in the amount of $6.33 to his account. It should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle.
 
Mr.
[redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr.
[redacted] may continue to receive one or two more issues of his
magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
We
apologize for any inconvenience Mr. [redacted] may have experienced in his attempts to cancel his subscriptions. Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 8, 2016     [redacted] Complaint Consultant Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed two orders with our company following a purchase made at a [redacted] store. The first order was placed for [redacted], [redacted], [redacted] and [redacted]. The second order was placed for [redacted], [redacted] and [redacted]. The offers allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her trial period, the annual subscription charges were posted to her account.   On May 26, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted] and [redacted]. Please note, Ms. [redacted] was not charged for these subscriptions.  Please note that on May 4, 2016, we received notification from the publisher of [redacted], that the title had ceased publication and would be replaced with [redacted] and a new order for [redacted] was processed on Ms. [redacted]’s behalf. Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed. Upon receipt of your correspondence, we cancelled Ms. [redacted]’s subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in amount of $75.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     [redacted]

February 1, 2016

size="3">
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. Shea:    
I
write in response to the inquiry registered with your office by consumer [redacted]
[redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed
an order for [redacted] when he accepted
our promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase.  This
offer allowed him to receive the first term of his magazine selections for a
nominal fee of $2.00 for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from Mr. [redacted]
that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account.
On
January 25, 2016, Mr. [redacted] contacted
our customer service center and cancelled his subscription to [redacted], generating a refund reflecting the
value of unserved issues in the amount of $39.90 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Upon receipt of your correspondence on February 1,
2016, we processed a refund in the amount of $290.50, which includes previous
year’s charges. It should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation.  He may keep these with our
compliments.
The renewal prices are our standard renewal rates
for [redacted] Our renewal prices still represent a significant savings off
the single issue newsstand price.  We
work with each of our publishers in establishing standard discounted rates for
the magazine titles we offer.
We regret that Mr. [redacted]
experienced any inconvenience in using our toll-free customer service
number.  Our automated customer service
line was designed to provide customers with the most efficient means possible
for addressing their concerns regarding their subscriptions, and we are sorry
that he found this system difficult to use. His comments have been forwarded to
the department responsible for our automated system and will be used in future
system evaluation.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because: there was no response, just some mumbo jumbo, foo-foo, pass the buck crap that did nothing to address the thievery committed by their company.
**ncerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I get my refund, I am fine with this. If I don't receive it, I will open another claim. 
Sincerely, [redacted]