CottageCare

May 31, 2016

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[redacted]
Complaint Consultant
Revdex.com 
[redacted]
[redacted]




Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]



Dear [redacted]  

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.

Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 

When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 

On May 24, 2016, [redacted] contacted our customer service center and placed her subscriptions to [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term her subscriptions would not renew, nor would she be charged any renewal fees. During that same inquiry, [redacted] cancelled her subscriptions to [redacted], generating a full refund in the amount of $37.50 to her account.


Upon receipt of your correspondence on May 25, 2016, we issued the remaining refund for her balance on her subscriptions in the amount of $8.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.


Sincerely yours,

David K[redacted]
Manager, Customer Service


Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
I hope this brings a call to action to bring transparency into their business practices.
Sincerely, [redacted]

August 10, 2015

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[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records show that Ms. [redacted] placed an order
for [redacted], when she accepted our promotional offer, which was
presented online by [redacted]. The offer allowed her to
choose from a selection of magazines and receive the first 90 days of a
15-month subscription without being charged. 
After the trial period, her subscriptions would continue automatically
and that the same credit card would be charged if she did not call us to
cancel.  Prior to any billing event, a
notice would be mailed to her reminding her of the upcoming billing, the amount
that would be charged and the date by which to cancel to avoid being charged.
When we
did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the
end of her trial period, the annual subscription charges were posted to her
account. 
On August
4, 2015, Ms. [redacted] contacted our customer service
center  cancelled her subscriptions to [redacted] generating a refund reflecting
the value of unserved issues in the amount of $101.75 to her account.
Upon receipt of your correspondence, on August 5,
2015, we issued the remaining refund to Ms. [redacted] account for her subscriptions in the amount of $9.25.
It should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
 
 
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
We apologize for any
inconvenience Ms. [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

March 30, 2017    
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]
  Dear [redacted]     I...

write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.   On September 9, 2016, [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund to his account in the amount of $28.50.   [redacted] contacted our customer service center on March 14, 2017 and cancelled his subscriptions to [redacted] generated a refund to his account reflecting the value of unserved issues in the amount of $155.21   That same day, [redacted] requested the remaining refund for his subscriptions. His request was honored and we issued a refund for the remaining balance in the total amount of $26.79 to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments. In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’ name removed from our promotional mailing lists.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

February 15, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records indicate that [redacted] ordered [redacted], when she accepted our promotional offer after making
a purchase at a [redacted]. The offer allowed her to choose up to three
titles from a selection of magazines and receive the first 90 days of a
15-month subscription without being charged. 
After the trial period, her subscriptions would continue automatically
and she would be charged semi-annually to the same credit card used for her
[redacted] transaction, unless she called our toll-free customer service number to
cancel. Prior to any billing event, [redacted] would receive a notice by mail
reminding her of the upcoming renewal, the renewal charge, and the date by
which to cancel to avoid being charged. 
[redacted] Brands sales associates are instructed to
inform customers of the terms of the offer and provide them with a copy of the
brochure to keep. Customers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders. 
On August
5, 2015, [redacted] contacted our customer service center via our online website and
placed her subscriptions to [redacted] on “do not renew” status. 
This would allow her to continue receiving the remaining issues in her
current paid term, however, at the end of her term her subscriptions would not
renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence, on February 9,
2016, we cancelled [redacted]s subscription to [redacted], generating a full refund in the
amount of $28.00 to her account, which includes the previous year’s charges. In
addition, we issued a refund for her subscriptions to [redacted] in the amount
of $35.51. It should be noted, however,
that banks direct us to ask customers to allow one or two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle. 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazine since it
was in process at the time of cancellation. 
She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s
name removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

December 29, 2016     [redacted]
[redacted]
  Re: Complaint Case #: [redacted]                          Consumer:  [redacted]     Dear [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   [redacted] can email a copy of her bank statement to [redacted]. As previously stated, if we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.   In [redacted]’s original complaint, she mentioned a charged for $90.00 that was removed from her account fraudulently. Upon receiving her complaint, we cancelled the charge and issued a full refund back to her account. This charge was for her subscription to [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.   If [redacted] would like to like to place a new order to [redacted], she may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     December 29, 2016 
[redacted]
[redacted]
  Re: Complaint Case #: [redacted]                          Consumer:  [redacted]  Dear [redacted]:    I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.  [redacted] can email a copy of her bank statement to [redacted] As previously stated, if we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly.  In [redacted]’s original complaint, she mentioned a charged for $90.00 that was removed from her account fraudulently. Upon receiving her complaint, we cancelled the charge and issued a full refund back to her account. This charge was for her subscription to [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments. If [redacted] would like to like to place a new order to [redacted], she may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist her.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

Their full refund is shown as $129.37 but the order summary shows a total of $157.37

December 12, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] ordered [redacted], when he accepted our promotional offer, which was presented by [redacted].  This offer allowed him to receive the first 90 days of his subscription risk free. The offer provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account.    On November 21, 2017, [redacted] contacted our customer service center and accepted a “more time” offer that was extended for his subscriptions to [redacted]. This would allow him  to continue to receive his subscriptions for an additional two months.  If, at the end of that period, he decided to cancel his subscriptions, he would still be entitled to receive a full refund of the renewal charge. [redacted] contacted our customer service center again on December 4, 2017, and cancelled his subscription to [redacted], generating a full refund to his account in the amount of $73.00. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. We have checked our billing systems and confirmed that [redacted]’s refunds were posted to his account on December 4, 2017 (Reference# [redacted]). If [redacted] is still not showing these refunds, he may contact our customer service center directly at ###-###-####.  One of our representatives will be happy to assist him. [redacted] can be assured that his subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

October 15, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the
name of [redacted], for [redacted] when he
accepted our promotional offer through [redacted] Airlines. The offer allowed him
to receive the first year of issues for $2.00 for each subscription. The offer
provided that his subscription would continue automatically and be charged to
the credit card that was provided when placing his order, unless he called our
toll-free customer service number to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account.
On October 12, 2015, Mr. [redacted]
contacted our customer service center and cancelled his
subscription to [redacted], generating
a full refund in the amount of $54.00 back to his account.
Mr. [redacted] can be assured that his subscriptions
have been cancelled. Also, Mr. [redacted] may continue to receive one or two more
issues of his magazine since it was in process at the time of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 19, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On February 16, 2015, [redacted] contacted our customer service center and requested to cancel her subscriptions to O[redacted]. Her request was honored and a full refund in the total amount of $188.00 was processed to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because, once again, the business has misunderstood the content of my complaint. I do not consider it unethical to offer to a customer the chance to purchase an additional subscription at a discounted rate (though I do think it is quite an exaggeration to suggest that this company is "saving" customers!!). What is unethical is that the customer must indicate that the customer does NOT want to cancel the subscription in order actually to cancel the subscription. The representative of the company should listen to the automated options and then he would probably understand the nature of the complaint. When a customer wants to cancel the subscription, the customer must answer "no" to the question, "Do you want to cancel this subscription...?" That is unethical and the company should change the automated system to reflect ethical business practices. 
It would be prudent for this representative to discontinue his practice in emails of implying and suggesting that this is an isolated complaint. A quick search on Google will show him, and the Revdex.com, that a large number of individuals have submitted complaints to the Revdex.com or described in forums online the troubles they have had in trying to cancel their subscriptions with this company. For your convenience, I am providing four links below my signature line. An ethical company would not approach those complaints with an air of suspicion about the intellectual capacity of the customer, but instead with an air of concern for the troubles that many, many customers are experiencing. The way in which this complaint has been handled is indicative as well of the ill-intentions of the company. The company ought to change the system in response to these myriad complaints.
Sincerely,
[redacted]
Examples of complaints about this businesses practices:[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 16, 2018     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:   [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription. On October 6, 2017, his order for [redacted] was cancelled as we were unable to process his order due to insufficient miles.  Upon receipt of your correspondence and learning that [redacted] was charged for this subscription, we have placed a complimentary order to [redacted] on his behalf. The publisher has confirmed [redacted] first issue will be the February 5, 2018 issue.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Don't fall for this scam they just keep sending and charging. Its a pain to get cancelled.

February 24, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'>[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint. 
We took the liberty of contacting [redacted] to confirm how they received the order. The publisher did confirm that they received an order directly with their company. The publisher also confirmed there are currently no active orders on his account and they have forwarded [redacted] information to a supervisor to review.
 
In addition, [redacted] may contact the publisher directly at[redacted] to obtain additional information about the order.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 9, 2016
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted] through our program, which was presented by [redacted].  Unfortunately, [redacted] were unable to be processed as [redacted] did not respond to our request to decrement his account, resulting in his order being cancelled.  A postcard notification was mailed to [redacted] advising him that we were unable to fulfill the order. We apologize if [redacted] did not receive this postcard.
On September 1, 2016, [redacted] placed another order for [redacted] through our program, presented by Frontier Airlines. 
Upon receipt of your correspondence on September 2, 2016, we contacted the publisher for [redacted] to confirm if there were any delivery problems. 
 
The publisher for [redacted] confirmed his subscriptions were due to start with the September 2016 issue, and [redacted] should receive his first issue no later than September 22, 2016. These subscriptions will expire with the August 2017 issue.
 
After contacting the publisher for [redacted] and they confirmed that [redacted] subscription is due to start with the October 3, 2016, and he should receive no later than September 30, 2016. The subscription expires with the September 25, 2017 issue.
 
In addition, we contacted the publisher for [redacted]l and after further research, we found that the publisher did not cancel [redacted] first subscription and therefore has two terms of [redacted]l. For the inconvenience, we have requested the publisher to keep this subscription active. Rest assure, [redacted] account will only be charged for one term of [redacted]
 
If Mr. Afellar still does not receive any issues to his subscriptions, I would request that he please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.
 
We apologize for the unsatisfactory experience Mr. Afellar had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David Korbusieski
Manager, Customer Service
Tell us why here...

May 17, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;">

[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416




Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]



Dear Ms. Shea:  

I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that [redacted] placed an order for [redacted], through our program when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription.
We received notification from [redacted] on March 1, 2016, that we could not decrement his account for his subscriptions to [redacted] and [redacted], resulting in his order being cancelled.

We took the liberty of contacting [redacted] and they confirmed [redacted] has a zero balance because his miles expired on January 31, 2016. We requested to have his miles reinstated and they have honored our request and confirmed 9500 miles have been added back into his account.
If [redacted] would like to like to place a new order, he may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####.


Sincerely yours,

David K[redacted]
Manager, Customer Service

December 1, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I
write in response to the inquiry registered with your office by consumer Kristin
[redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
Our company does not handle the billing for [redacted] orders. We took the liberty of contacting [redacted] and they confirmed Ms. [redacted]’s refund for her subscription to [redacted] in the amount of $47.00 was issued back to her account on July 17, 2015.
If Ms. [redacted] is still not showing this refund posted
to her account, she may email Daisy K[redacted] who is the Associate Manager at [redacted] at [redacted].
Please inform Ms. [redacted] to provide the following transaction number to confirm
receipt of her refund. ([redacted])
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service