CottageCare

Please reassign to the Revdex.com in Connecticut for handling by [redacted]. subsidiary [redacted].  Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

this company is full of it, don't order anything from them . because you will be paying for books you really did not want. they just keep on coming and its hard to cancel. they just keep taking your money.

October 8, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Ms. [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted] and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions, the
annual charges were posted to her account.
On
October 5, 2015, Ms. [redacted] contacted
our customer service [redacted] and cancelled her subscriptions to [redacted] and [redacted], generating a refund to her
account reflecting the value of unserved issues in the amount of $37.50.
We received notification from Ms. [redacted]’s bank that she disputed the charges for her
subscriptions to [redacted] and [redacted], resulting in a
full refund in the amount of being processed to her account.
If Ms. [redacted] is not showing these refunds
posted to her account, she may contact her bank directly.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and the renewal charges have been refunded. Also, Ms. [redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 5, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Despite multiple searches, we regret that we cannot locate Ms. [redacted]’s account in our system with the information provided in her complaint.  We would be more than happy to assist in resolving this matter, but are unable to do so at this time.If Ms. [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account.  We request that she forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with “TME”, “TWX” or “NSS”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under.
 
We sincerely regret that we cannot resolve Ms. [redacted]’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

January 27, 2015
 
 

class="MsoNormal">[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer[redacted]-[redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for[redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On November 16, 2014, Ms.[redacted] contacted our customer service center via our online website and placed her subscriptions to[redacted] and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term; however no renewal would be processed.
 
Ms.[redacted] contacted our customer service center via our online website again on January 20, 2015, and placed her subscription to [redacted] on “do not renew” status.
 
To summarize, Ms.[redacted] will continue to receive her subscriptions until the end of her current term. Please be assured her subscriptions will not renew, nor will she be charged any future fees.
 
We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
 
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Please pass along the attachment to Mr [redacted].
Sincerely,
[redacted]

January 16, 2018     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:   [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription. On October 6, 2017, his order for [redacted] was cancelled as we were unable to process his order due to insufficient miles.  Upon receipt of your correspondence and learning that [redacted] was charged for this subscription, we have placed a complimentary order to [redacted] on his behalf. The publisher has confirmed [redacted] first issue will be the February 5, 2018 issue.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

February 16, 2015
 
 
[redacted]
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer: [redacted]
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted] and [redacted], through our program when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription.
We received notification from [redacted] on February 12, 2015, that we could not decrement his account for his subscription to [redacted], resulting in his order being cancelled.
 
We at MagsforMiles, periodically reach out to [redacted] customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazines. Continued participation in the [redacted] SkyMiles program is not dependant on a magazine purchase.
If [redacted] would like to like to cancel his subscriptions, he may contact our customer service center directly at [redacted]. One of our representatives will be happy to assist him.
 
It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with his experience. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service
 %

November 25, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted] & [redacted] and [redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
Prior to the billing event, a notice was mailed to Ms.
[redacted] reminding her of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged.  We have checked our records and found that
renewal postcard was mailed to her on May 28, 2015. We apologize if she did not
receive this postcard, as these are mailed to our customer’s as a reminder of
future billing events.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On November 20, 2015, Ms. [redacted] contacted our customer service
center via our online website and
placed her subscription to [redacted]
& [redacted] on “do not renew” status. 
This would allow her to continue receiving the issues in her current term,
however her subscription would not renew, nor would she be charged any renewal
fees. During that same inquiry, Ms. [redacted] cancelled her subscription to [redacted], generating a refund reflecting the value of unserved
issues in the total amount of $18.50 to her account. 
Upon receipt of your correspondence, on November 23, 2015, we
cancelled Ms.
[redacted]’s subscription to [redacted], generating a full refund in the amount of $39.00 to
her account. In addition, we issued a refund for the remaining balance for her
subscription to [redacted], in the
total amount of $18.50. It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
The renewal prices are our standard renewal rates
for [redacted] & [redacted] and [redacted]. Our renewal prices still
represent a significant savings off the single issue newsstand price.  We work with each of our publishers in
establishing standard discounted rates for the magazine titles we offer.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 9, 2016
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted] through our program, which was presented by [redacted].  Unfortunately, [redacted] were unable to be processed as [redacted] did not respond to our request to decrement his account, resulting in his order being cancelled.  A postcard notification was mailed to [redacted] advising him that we were unable to fulfill the order. We apologize if [redacted] did not receive this postcard.
On September 1, 2016, [redacted] placed another order for [redacted] through our program, presented by Frontier Airlines. 
Upon receipt of your correspondence on September 2, 2016, we contacted the publisher for [redacted] to confirm if there were any delivery problems. 
 
The publisher for [redacted] confirmed his subscriptions were due to start with the September 2016 issue, and [redacted] should receive his first issue no later than September 22, 2016. These subscriptions will expire with the August 2017 issue.
 
After contacting the publisher for [redacted] and they confirmed that [redacted] subscription is due to start with the October 3, 2016, and he should receive no later than September 30, 2016. The subscription expires with the September 25, 2017 issue.
 
In addition, we contacted the publisher for [redacted]l and after further research, we found that the publisher did not cancel [redacted] first subscription and therefore has two terms of [redacted]l. For the inconvenience, we have requested the publisher to keep this subscription active. Rest assure, [redacted] account will only be charged for one term of [redacted]
 
If Mr. Afellar still does not receive any issues to his subscriptions, I would request that he please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.
 
We apologize for the unsatisfactory experience Mr. Afellar had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David Korbusieski
Manager, Customer Service
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 24, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'>[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Despite multiple searches, we regret that we cannot locate [redacted] account in our system with the information provided in his complaint. 
We took the liberty of contacting [redacted] to confirm how they received the order. The publisher did confirm that they received an order directly with their company. The publisher also confirmed there are currently no active orders on his account and they have forwarded [redacted] information to a supervisor to review.
 
In addition, [redacted] may contact the publisher directly at[redacted] to obtain additional information about the order.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 15, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the
name of [redacted], for [redacted] when he
accepted our promotional offer through [redacted] Airlines. The offer allowed him
to receive the first year of issues for $2.00 for each subscription. The offer
provided that his subscription would continue automatically and be charged to
the credit card that was provided when placing his order, unless he called our
toll-free customer service number to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Mr. [redacted] that he wished to cancel his
subscription at the end of his first term, the annual subscription charges were
posted to his account.
On October 12, 2015, Mr. [redacted]
contacted our customer service center and cancelled his
subscription to [redacted], generating
a full refund in the amount of $54.00 back to his account.
Mr. [redacted] can be assured that his subscriptions
have been cancelled. Also, Mr. [redacted] may continue to receive one or two more
issues of his magazine since it was in process at the time of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 20, 2015

size="3">
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records show that [redacted]
placed two orders with our company when she accepted our
promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. The first order was placed for [redacted] and [redacted]. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each title. The second order was for placed for [redacted], [redacted] and [redacted]. This
offer allowed her to receive the first 180 days of her subscriptions risk free.
Both offers provided that her subscriptions would automatically continue
following the initial term and that the same credit card would be charged if
she did not call us to cancel.  In
addition, it is our policy that customers who wish to cancel may do so at any
[redacted] by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
 
Upon receipt of your correspondence on August 19,
2015, we cancelled [redacted]’ subscriptions to [redacted], [redacted], [redacted], [redacted]
and [redacted], generating a
full refund in the amount of $125.37 to her account.  It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have
been cancelled and all charges refunded to her account.  Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at (203) 391-0630.
 
 
Sincerely yours,
 
David K.
Manager, Customer Service

February 19, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On February 16, 2015, [redacted] contacted our customer service center and requested to cancel her subscriptions to O[redacted]. Her request was honored and a full refund in the total amount of $188.00 was processed to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

May 17, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;">

[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416




Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]



Dear Ms. Shea:  

I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.

Our records show that [redacted] placed an order for [redacted], through our program when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription.
We received notification from [redacted] on March 1, 2016, that we could not decrement his account for his subscriptions to [redacted] and [redacted], resulting in his order being cancelled.

We took the liberty of contacting [redacted] and they confirmed [redacted] has a zero balance because his miles expired on January 31, 2016. We requested to have his miles reinstated and they have honored our request and confirmed 9500 miles have been added back into his account.
If [redacted] would like to like to place a new order, he may contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.

Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####.


Sincerely yours,

David K[redacted]
Manager, Customer Service

Their full refund is shown as $129.37 but the order summary shows a total of $157.37

ideograph-numeric" class="MsoNormal">November 21, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], and [redacted], when she accepted our promotional offer, which was presented online by T[redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On November 10, 2014, Ms. [redacted] contacted our service center via our online website and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees.
Ms. [redacted] contacted our service center via our online website again on November 20, 2014, and cancelled her subscriptions to [redacted] and [redacted], generating a full refund in the amount of $58.00 to her account. 
Upon receipt of your correspondence, on November 20, 2014, we cancelled Ms. [redacted]’s subscription to [redacted], generating a full refund in amount of $49.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]