CottageCare

August 5, 2015
 
 
[redacted]
Complaint
Consultant
[redacted] 
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer Ralph
[redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding
his magazine subscriptions, and have attempted to resolve his concerns.
 
We regret
any confusion or miscommunication on our part; however Mr. [redacted] subscription for [redacted] is delivered via carrier delivery.
If Mr. [redacted] is still not receiving his subscription, he may contact our customer service
center directly at [redacted]. One of our representatives will be happy to
assist him.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 15, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription.  The offer also provided
that her subscription would automatically continue following the initial term
and that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms. [redacted] that she wished
to cancel her subscription at the end of her trial period, the annual charges
were posted to her account.
On October 14, 2015, Ms. [redacted] contacted our
customer service center via our online website and cancelled her subscription
to [redacted], generating a full refund
in the total amount of $16.50 back to her account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazines since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in
this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I have been refunded and I thank you.

December 1, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] ordered [redacted] and [redacted], when she accepted our promotional
offer, which was presented by [redacted] after she had completed a survey
following an online purchase. This offer allowed her to receive the first
term of her magazine selections for a nominal fee of $2.00 for each
subscription.  The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
On November 27, 2015, Ms. [redacted] contacted our service
center via our online website and cancelled her subscriptions to [redacted] and [redacted], generating a
refund to her account reflecting the value of unserved issues in the total
amount of $14.43. That same day, Ms. [redacted] placed
her subscription to [redacted] on
“do not renew” status. This would allow her to continue receiving the remaining
issues in her current paid term, however, at the end of her term the
subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence, on November 30,
2015, we cancelled her subscription to [redacted],
generating a full refund to her account in the total amount of $25.00. In
addition, we issued the remaining balance on Ms. [redacted]’ subscriptions totaling $512.07, which also includes
the previous year’s charges. It should be noted, however, that banks direct us
to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her
subscriptions have been cancelled and all renewal charges have been
refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

font-family: "Arial","sans-serif"; font-size: 10pt;">January 24, 2017
 
 
[redacted]
[redacted]
*
*
[redacted]

*

*
[redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each title. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account.
 
On March 14, 2016, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund in the amount of $19.00 to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted], at a low promotional rate of $2.00 for 6 issues. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.
 
Mr. [redacted] contacted our automated customer service line on March 14, 2016, and placed his subscription for [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.
On April 16, 2016, Mr. [redacted] contacted our automated customer service line again and cancelled his subscription to [redacted] and [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $27.90. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 6 issues and a new order for [redacted] at a low promotional rate of $2.00 for 6 issues.
 
Mr. [redacted] contacted our automated customer service line on October 5, 2016, and cancelled his subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $38.00 to his account. 
 
On January 8, 2017, Mr. [redacted] contacted our automated customer service line and placed his subscription for [redacted] on “do not renew” status.
Upon receipt of your correspondence on January 16, 2017, we cancelled Mr. [redacted]’s subscription to [redacted], generating a full refund in the amount of $44.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

I subscribed to 4 magazines at $2.00 each after completing a survey. I read the fine print that stated that at the end of the initial subscription period I would receive a notice prior to renewal because these magazines automatically renew to the original form of payment. I also read that I was able to cancel at any time before or after the renewal period and, if I cancel soon enough after the renewal, I would not be charged.
I always read the fine print when I am getting something that usually costs a whole lot more for such a reduced rate because there is always a catch. You never get something for nothing.
I received my notice in the mail and was able to call and cancel my subscriptions so that I did not get charged for the full price on the second year.

Horrible!!i am getting charged insane amounts for magazines I don't want and they continue to charge me

Complaint: [redacted]
I am rejecting this response because: I sent two (2) letters to the [redacted] - one on November 19, 2016 to make sure that they cancelled my subscription before the next year - and then another one on February 10, 2017 when I realized they hadn't cancelled my subscription and I was still receiving issues. When I didn't receive a reply to either letter, I then called on March 16, 2017 and spoke w/Felicia, who guaranteed me she would cancel and refund my money for the year 2017. She did neither! I will never again order any subscriptions from their company. WHAT A SCAM!! 
Sincerely,
[redacted]

February 1, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
Ms. Shea:    
I
write in response to the inquiry registered with your office by consumer [redacted]
[redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed
an order for [redacted] when he accepted
our promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase.  This
offer allowed him to receive the first term of his magazine selections for a
nominal fee of $2.00 for each subscription. The offer also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from Mr. [redacted]
that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account.
On
January 25, 2016, Mr. [redacted] contacted
our customer service center and cancelled his subscription to [redacted], generating a refund reflecting the
value of unserved issues in the amount of $39.90 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Upon receipt of your correspondence on February 1,
2016, we processed a refund in the amount of $290.50, which includes previous
year’s charges. It should be noted that banks direct us to ask customers to
allow one to two billing statements for written confirmation of the refund to
appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation.  He may keep these with our
compliments.
The renewal prices are our standard renewal rates
for [redacted] Our renewal prices still represent a significant savings off
the single issue newsstand price.  We
work with each of our publishers in establishing standard discounted rates for
the magazine titles we offer.
We regret that Mr. [redacted]
experienced any inconvenience in using our toll-free customer service
number.  Our automated customer service
line was designed to provide customers with the most efficient means possible
for addressing their concerns regarding their subscriptions, and we are sorry
that he found this system difficult to use. His comments have been forwarded to
the department responsible for our automated system and will be used in future
system evaluation.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 10, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer Amanda Walsh. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that [redacted] placed an order for [redacted] when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
Prior to the billing event, a notice was mailed to [redacted]
reminding her of the upcoming
renewal, the renewal charge and the date by which to cancel to avoid being
charged.  We have checked our records and
found that renewal postcard was mailed to her on November 8, 2015. We apologize
if she did not receive this postcard, as these are mailed to our customer’s as
a reminder of future billing events.
When we did not hear from [redacted]
that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On February 28, 2015, [redacted] contacted our customer service
center via our online website and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $123.91.
Upon receipt of your correspondence, on March 9,
2016, we cancelled [redacted]’s subscription
to [redacted] generating a full refund in
amount of $34.00 back to her account. In addition, we issued the remaining
refund for her subscriptions to [redacted], in the
amount of $23.09. It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 15, 2016

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she completed a survey to receive free business publications
through Freebizmag.com. This offer allowed her to receive a one-year
subscription as part of the Freebizmag.com registration process.
Upon receipt of your correspondence on March 14, 2016, we
cancelled [redacted] subscriptions to [redacted]. Please note her account was not charged for these
subscriptions.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 22, 2014
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



            Re:      Complaint...

Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted].  This offer allowed her to receive the first 90 days of her subscriptions risk free. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account. 
On October 20, 2014, Ms. Albright contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to The Economist. This would allow her to continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a full refund to her account in the total amount of $163.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

This company is awful. I have no idea how I ended up paying for magazines, but when I called the magazine and tried to cancel, I was given the number of this company in order to cancel. I have at least two charges on my card, if not more, and I never gave this company my credit-card number. It's a very underhanded way to swindle money out of people. When I called, I could not get a real person. I had to listen to a computer enthusiastically tell me options for how I could give them even more money instead of just canceling and being done with them. This business is awful, and I have no idea how it can have a 92% negative rating and be given an A+. What is going on here?

June 4, 2014
 
[redacted]
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
            Re:      Complaint
Case #: 




[redacted]



                        Consumer: 
[redacted]
 
 
Dear Ms [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] and [redacted]
[redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any [redacted] by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On June 2, 2014, Ms.
[redacted] contacted our service center via our online website
and placed her subscription to [redacted] on
“do not renew” status. This would allow her to continue receiving the remaining
issues in her current term, however, at the end of her term the subscriptions
would not renew, nor would she be charged a renewal fee. During that same
inquiry, Ms. [redacted] cancelled her subscription to [redacted]. Please note Ms. [redacted] was at the
end of her term, therefore, no refund was due. 
Upon receipt of your correspondence, on June 3,
2014, we cancelled Ms. [redacted]’ subscription to [redacted], generating a full refund in amount of $68.00 back to her
account. It should be noted, however, that banks direct us to ask customers to
allow one or two billing statements for written confirmation of the refund to
appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions
have been cancelled. Also, Ms. [redacted] may continue to receive one or two more
issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
If you read the other 500 complaints here on Revdex.com, they all have the same message that they did not receive a renewal notice.  The company blames it on US mail problems, but undoubtedly, those notices were never sent.  Any company that automatically renews without making it very clear to the consumer is a scam business.
Yes, the $39 charge on the card account was cancelled, and yes, it seems that all future subscription were cancelled as well.  This company did not make it easy to cancel, especially with their convoluted questions.
However, I requested a $200 fee for my time wasted on this event, that has not been paid.  I also requested a public apology to all of their "customers" who have been violated by their scam.  I see no indication of a public apology in their response.  I also requested that they change their business model and do not automatically renew, and charge "customer's" accounts.  I so no such indication of a change in their business model.  For these reasons, I reject their response and the Revdex.com should remove their A+ rating, and give them the F that they deserve.
I also requested, of Revdex.com, that they remove this company's A+ rating.  I see no indication of Revdex.com removing their rating, and I suspect it is because Synapse is paying Revdex.com for this rating.  So much for the value of an A+ rating from the Revdex.com.  However, one thing is true.  If synapse did not have the A+ rating posted on their webpage, I would never had any way to find out about such complaints except for the massive amount of complaints out on the web anyway.  The Revdex.com does make it easier to find, and file, formal complaints and a way to respond to such complaints.  In this way, Synapse is really only hurting themselves by collaborating with Revdex.com.  So, I guess I appreciate that they do collaborate with the Revdex.com and provide this sounding board.   However, the Revdex.com should be somewhat ashamed of themselves, because, back in the day, an A+ rating really did mean something.
Sincerely,
[redacted]

June 29, 2016
"Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
 
 
 
Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted]  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an ordered for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On May 13, 2016, [redacted] contacted our automated customer service center and placed her subscriptions to [redacted] Magazine and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence, on June 23, 2016, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund in amount of $69.50.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

June 23, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase.  The first order was placed for [redacted]. The second order was placed for [redacted]. .
 
Unfortunately, Ms. [redacted] orders for [redacted] were unable
to be processed due to an invalid credit card resulting in her subscriptions
being cancelled. Please note, Ms. [redacted] was not charged for these subscriptions.
If Ms.
[redacted] would like to like to place a new order, she may
contact our customer service center directly at [redacted]. One of our
representatives will be happy to assist her.
 
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representatives.  We have listened to the calls and feedback
has already been provided to the representatives and their superiors. Please be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
If I  understood this correctly, the company will refund the entire amounts paid to them by us.    If that is the case, we accept that response.   Otherwise, we should discuss further.
 
btw, your text editor does not work in firefox.
Sincerely,
[redacted]

July 26, 2016     [redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  T[redacted]       Dear [redacted]:     I write in response to the inquiry registered with your office by consumer T[redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by The [redacted] The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   On July 18, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $24.00 back to his account. Our company does not handle the billing for The [redacted], Inc. orders. We took the liberty of contacting The [redacted], Inc. and they confirmed [redacted] had two charges for $24.00 under different names but with the same credit card. We have confirmed one charge was previously refunded on July 18, 2016. We researched this further and confirmed [redacted]’s account was refunded for the second charge of $24.00 on July 20, 2016.   If [redacted] is not showing these refunds posted to his account, he may email Daisy K[redacted] who is the Manager of Customer Support at The [redacted], Inc. at [redacted]. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service