Tell us why here...CPS Energy has tried to reach [redacted] several times since Friday 02/06/and left a message to contact [redacted] at [redacted] Unfortantly the issue will need to be resolved over the phone as instructions and information need to be provided to the customer
Complaint: [redacted] I am rejecting this response because: This assumed year old debt still has not been proven to belong to meI paid every bill in full with cps in my years of being their customerThis debt has been disputed repeatedly since cps first claimed it to be mine on 11/07/I have already sent two dispute letters requesting an invoice to validate these charges and have received nothing Regards, [redacted] ***
Solid Waste charges and credits must be authorized by the City of SAn Antonio as we are only their billing agent We recived a credit approval from the City of San Antonio on 12/17/and credit of $was posted to the customers account on 12/20/In addition $credit was also posted for the late fees charged to the customerShould [redacted] have any further concerns she contact CPS Energy @ ###-###-####
CPS Energy has completed the request to change out / replace the gas meter on 01/16/CPS Energy doesn't make billing adjustments or discount our services but we can make payment arrangements for a customer if neededOur commercial department can be reached at [redacted] from 7:am to 5: pm M-F.Sincerely, [redacted] CPS Energy
Tell us why here...CPS Energy has reviewed the complaint and after our investigation this is what we foundThe customer was mailed a final bill on 10/14/for $CPS Energy gave a $credit for a Home Manager referral on 10/29/2014, we received a payment of $on 3/2/2015, $on 3/27/2015, and $on 4/8/We have listened to the phone call where Mr [redacted] called CPS Energy on 3/31/and he was quoted a balance of $Subtracting the payments and adjustments made from the balance due of $-15.00-=it appears the balance on Mr [redacted] ' account is correct
Complaint: [redacted] I am rejecting this response because: Other than these Revdex.com responses, this company has made no attempts to reach outWe have received neither phone call nor emailNor have we received the letter we requested stating the account was paid in full and closedOur phone number/email hasn't changedPhone #: [redacted] email: [redacted] Address: [redacted] [redacted] ***There is really no need to contact regarding the $check we paid and they cashed, we just STILL need the letter stating the account was paid in full and closed Regards, [redacted]
Ms*** has been contacted and given an explantion of the bill for service used and only a total late fee of $was charged. The issue regarding her paperless bill has also been resolved. The CPS " Manage My Acount" automatically enrolls the customer in papaerless billing as
explained in the terms and agreements. The customer has the option to change the settings for paperless bill on thier profile. We are glad that we were able to reach out to our customer and assist her
CPS Energy tested the meter and found it to be working properlyAt this time we can only apologize that there will be no corrections to the accountCPS Energy considers this matter closed
Complaint: ***
I am rejecting this response because:we were told We never received anything following our payments to know the remaining despite our asking numerous timesWe called following every posted paymentWe've mailed in the payment as we would just like to be done with this ridiculous company and their poor business practices
Regards,
*** ***
Pay by Phone - Residential Customers Through Chase, you can pay your bill by phone using an electronic check, ATM debit card, VISA, MasterCard or Discover Card.If you are a residential customer of CPS Energy, call ###-###-#### to make a payment by phone.Effective Sept18, residential customers
will be assessed a $convenience fee for a check, credit/debit payment up to $1,Fees are non-refundableCPS Energy is not responsible for convenience charges and does not financially benefit from these fees.Paying your bill should be easyCPS Energy offers a variety of methods for you to get this task accomplished quickly.Payment MethodsPay Online or Mobile App Save the envelope and stamp by managing your account electronically. Pay by Phone Use an electronic check, debit or credit card and pay your bill over the phone. Automatic Monthly Payments Have your monthly bill automatically withdrawn from your bank. Budget Payment Plan Average your bill and pay the same amount every month. Pay by Mail Stick it in the mailbox with our pre-addressed return envelope included with your bill. Pay in Person Stop by dozens of locations to make a payment or request assistance with your bill. Gift Certificates Redeem a gift certificate to pay your bill or buy one for a friend If you need further assistance with payment methods, please feel free to contact us ###-###-#### or http://www.*** at your convenience.Sincerely,*** ** ***
*** *** ***CPS Energy
Tell us why here...CPS Energy will have the Manger of the Meter Reading department contact the customer direclty. Unfortunately, we will not be able to discuss any personnel issues concerning the meter reader with the customer
The customer was advised of the final bill disupute process, and that once CPS Energy received her dispute we have days to respondHer dispute was received on October 8thShe will receive a letter with the outcome of her dispute within days from October 8,
To Whom it may concern:
On 12/14/2015 Ms. [redacted] was contacted and advised of the payment arrangements on her account. Ms. [redacted] informed me that a payment had already been made on her account to clear the total balance. Ms. [redacted] did not indicate additional questions or assistance was required at the time of the conversation. I have attempted to contact Ms. [redacted] again and left a message with my direct phone number.
Thank you,
[redacted]
Customer Solutions Specialist
CPS Energy
To whom it May Concern, I recently submitted a complaint against CPS in San Antonio, Texas. Yesterday, the business (CPS) responded and I rejected the response. The computer would not allow me to enter my reasons for my rejection. I am rejecting their response because they requested a court document of the eviction suit. CPS is clueless as to how the eviction process works in Texas. You must first issue a Notice to Vacate to the tenant. If the tenant remains in possession, then a vacation suit is filed with the Courts. I provided proof that she vacated the premises. We hired an eviction company to commence the eviction proceedings. Second, CPS has a copy of the lease. I would like to know under what authority they established service in the tenant's name. I am the lawful owner and without a copy of the lease, they should have not turned on the services. Third, I have no problem obtaining the police reports. Lastly, if CPS would have responded when I called, this problem would have not existed. They dragged they feet and now they are blaming me for their failure to respond. I want my power back on. My family's health is declining and they are refusing me an an essential service. Charles [redacted].
Tell us why here...CPS Energy has tried to reach [redacted] several times since Friday 02/06/2015 and left a message to contact [redacted] at [redacted]. Unfortantly the issue will need to be resolved over the phone as instructions and information need to be provided to the customer.
Complaint: [redacted]
I am rejecting this response because:
This assumed 13 year old debt still has not been proven to belong to me. I paid every bill in full with cps in my 18 years of being their customer. This debt has been disputed repeatedly since cps first claimed it to be mine on 11/07/13. I have already sent two dispute letters requesting an invoice to validate these charges and have received nothing.
Regards,
[redacted]
Tell us why here...CPS Energy has tried to reach [redacted] several times since Friday 02/06/and left a message to contact [redacted] at [redacted] Unfortantly the issue will need to be resolved over the phone as instructions and information need to be provided to the customer
Complaint: [redacted] I am rejecting this response because: This assumed year old debt still has not been proven to belong to meI paid every bill in full with cps in my years of being their customerThis debt has been disputed repeatedly since cps first claimed it to be mine on 11/07/I have already sent two dispute letters requesting an invoice to validate these charges and have received nothing Regards, [redacted] ***
Tell us why here...CPS Energy has made several attempts to reach the customer in response to his complaintsWe have not been able to reach him
Solid Waste charges and credits must be authorized by the City of SAn Antonio as we are only their billing agent We recived a credit approval from the City of San Antonio on 12/17/and credit of $was posted to the customers account on 12/20/In addition $credit was also posted for the late fees charged to the customerShould [redacted] have any further concerns she contact CPS Energy @ ###-###-####
CPS Energy has completed the request to change out / replace the gas meter on 01/16/CPS Energy doesn't make billing adjustments or discount our services but we can make payment arrangements for a customer if neededOur commercial department can be reached at [redacted] from 7:am to 5: pm M-F.Sincerely, [redacted] CPS Energy
Tell us why here...CPS Energy has reviewed the complaint and after our investigation this is what we foundThe customer was mailed a final bill on 10/14/for $CPS Energy gave a $credit for a Home Manager referral on 10/29/2014, we received a payment of $on 3/2/2015, $on 3/27/2015, and $on 4/8/We have listened to the phone call where Mr [redacted] called CPS Energy on 3/31/and he was quoted a balance of $Subtracting the payments and adjustments made from the balance due of $-15.00-=it appears the balance on Mr [redacted] ' account is correct
Complaint: [redacted] I am rejecting this response because: Other than these Revdex.com responses, this company has made no attempts to reach outWe have received neither phone call nor emailNor have we received the letter we requested stating the account was paid in full and closedOur phone number/email hasn't changedPhone #: [redacted] email: [redacted] Address: [redacted] [redacted] ***There is really no need to contact regarding the $check we paid and they cashed, we just STILL need the letter stating the account was paid in full and closed Regards, [redacted]
Ms*** has been contacted and given an explantion of the bill for service used and only a total late fee of $was charged. The issue regarding her paperless bill has also been resolved. The CPS " Manage My Acount" automatically enrolls the customer in papaerless billing as
explained in the terms and agreements. The customer has the option to change the settings for paperless bill on thier profile. We are glad that we were able to reach out to our customer and assist her
CPS Energy has contacted the customer directly and advised of the Final Bill dispute process
CPS Energy tested the meter and found it to be working properlyAt this time we can only apologize that there will be no corrections to the accountCPS Energy considers this matter closed
Complaint: ***
I am rejecting this response because:we were told We never received anything following our payments to know the remaining despite our asking numerous timesWe called following every posted paymentWe've mailed in the payment as we would just like to be done with this ridiculous company and their poor business practices
Regards,
*** ***
Pay by Phone - Residential Customers Through Chase, you can pay your bill by phone using an electronic check, ATM debit card, VISA, MasterCard or Discover Card.If you are a residential customer of CPS Energy, call ###-###-#### to make a payment by phone.Effective Sept18, residential customers
will be assessed a $convenience fee for a check, credit/debit payment up to $1,Fees are non-refundableCPS Energy is not responsible for convenience charges and does not financially benefit from these fees.Paying your bill should be easyCPS Energy offers a variety of methods for you to get this task accomplished quickly.Payment MethodsPay Online or Mobile App Save the envelope and stamp by managing your account electronically. Pay by Phone Use an electronic check, debit or credit card and pay your bill over the phone. Automatic Monthly Payments Have your monthly bill automatically withdrawn from your bank. Budget Payment Plan Average your bill and pay the same amount every month. Pay by Mail Stick it in the mailbox with our pre-addressed return envelope included with your bill. Pay in Person Stop by dozens of locations to make a payment or request assistance with your bill. Gift Certificates Redeem a gift certificate to pay your bill or buy one for a friend If you need further assistance with payment methods, please feel free to contact us ###-###-#### or http://www.*** at your convenience.Sincerely,*** ** ***
*** *** ***CPS Energy
Tell us why here...CPS Energy will have the Manger of the Meter Reading department contact the customer direclty. Unfortunately, we will not be able to discuss any personnel issues concerning the meter reader with the customer
CPS Energy has contacted the customer directly to address his concerns
The customer was advised of the final bill disupute process, and that once CPS Energy received her dispute we have days to respondHer dispute was received on October 8thShe will receive a letter with the outcome of her dispute within days from October 8,
To Whom it may concern:
On 12/14/2015 Ms. [redacted] was contacted and advised of the payment arrangements on her account. Ms. [redacted] informed me that a payment had already been made on her account to clear the total balance. Ms. [redacted] did not indicate additional questions or assistance was required at the time of the conversation. I have attempted to contact Ms. [redacted] again and left a message with my direct phone number.
Thank you,
[redacted]
Customer Solutions Specialist
CPS Energy
To whom it May Concern, I recently submitted a complaint against CPS in San Antonio, Texas. Yesterday, the business (CPS) responded and I rejected the response. The computer would not allow me to enter my reasons for my rejection. I am rejecting their response because they requested a court document of the eviction suit. CPS is clueless as to how the eviction process works in Texas. You must first issue a Notice to Vacate to the tenant. If the tenant remains in possession, then a vacation suit is filed with the Courts. I provided proof that she vacated the premises. We hired an eviction company to commence the eviction proceedings. Second, CPS has a copy of the lease. I would like to know under what authority they established service in the tenant's name. I am the lawful owner and without a copy of the lease, they should have not turned on the services. Third, I have no problem obtaining the police reports. Lastly, if CPS would have responded when I called, this problem would have not existed. They dragged they feet and now they are blaming me for their failure to respond. I want my power back on. My family's health is declining and they are refusing me an an essential service. Charles [redacted].
CUSTOMER HAS BEEN CONTACTED AND ISSUE HAS BEEN RESOLVED
Tell us why here...CPS Energy has tried to reach [redacted] several times since Friday 02/06/2015 and left a message to contact [redacted] at [redacted]. Unfortantly the issue will need to be resolved over the phone as instructions and information need to be provided to the customer.
Complaint: [redacted]
I am rejecting this response because:
This assumed 13 year old debt still has not been proven to belong to me. I paid every bill in full with cps in my 18 years of being their customer. This debt has been disputed repeatedly since cps first claimed it to be mine on 11/07/13. I have already sent two dispute letters requesting an invoice to validate these charges and have received nothing.
Regards,
[redacted]