The customer will be contacted by phone to answer any questions she may have in regards to her usage and notifications sent in regards to the smart meter installation.
Complaint: [redacted]
I am rejecting this response because: You guys knewwhat is going on . Check the logs that I called you guys. You guys shutdown my energy servixe without notice ! I had to pay extra to reconnected and put down a security deposit ! You guys look my account up and see it for yourself !!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:"what do you guys mean why? my power got shutoff without notice ! You guys charged me extra to reconnected and security deposit !
Regards,
[redacted]
Our records indicate customer has had an opportunity to speak with CPS Energy regarding his dispute. Customer will be contacted to today verify issue was resolved.
To whom it may concern:CPS Energy has attempted to contact Mrs. [redacted] to resolve her customer concerns. A message has been left on her voicemail with my direct phone number. Thank you,[redacted]Customer Solutions SpecialistCPS Energy[redacted]
The complaint falls on our vendor for this program. The vendor was informed of the issue and fixed the problem but did not close the loop on the issue. The customer has been approved on the program and will receive the $150 rebate. [redacted]
Complaint: [redacted]
I am rejecting this response because: CPS Electric company did not do a meter read. Also...
this company failed to tell me why my bill was high for the month of July 2014 when half of the month we were not home.
The company also gave me the same customer service representative who denied ever stating some of the items in question. This is a shoddy company who monopolize the market for electricity in San Antonio and want you to pay whatever bill that they send you. Beware of CPS Energy shoddy billing practices.
Regards,
[redacted]
[redacted] has been contacted and he has agreed to submit the payment at which point CPS Energy will recall the debt from the collections agency. Thank You, [redacted]Customer Solutions Dept.
CPS Energy has contacted the customer directly. Based on a review of the account and the meter test that was completed we do not find a need for an adjustment on the account.
CPS Energy is municipality and is not governed by the statute of limitation. If a customer owes a debt to CPSE it is a collectible item regardless of its age. CPS Energy does offer a dispute process to our customers under The Fair Accurate Credit Transaction ACT 2003(FACTA). ...
The consumer must send notice identifying specific information that is being disputed, explain basis for the dispute and include all supporting documentation. The notice can be mailed to Final Bill Disputes [redacted] or faxed to [redacted]
CPS Energy is a municipally owned utility company which offers free weatherization services (Casa Verde program) to income-eligible customers, in order to assist these customers in reducing their energy consumption. To learn more about CPS Energy’s Casa Verde program, please visit https://www.cpsenergy.com/casaverde.Ms. [redacted]’s initial concern was that solar screens were not installed on all her windows. Program clarification was provided to her relaying that these screens are only installed on windows that have direct sunlight hitting them. Their purpose is to reduce the heat transfer into the home, thus keeping it cooler. Not all windows qualify to receive a solar screen (i.e., windows with shading from trees & patio covers; windows oriented geographically North/South; or other windows that are not intended to be screened) Another concern she conveyed was that some of the solar screens were installed with “Velcro” instead of screws. She was informed that the window frames receiving Velcro were not conducive for the use of screw application due to the close proximity of the glass to the window frame. A screw application would pose a risk of cracking the glass, resulting in Velcro to be a safe option for screen installment.The final concern conveyed was that the program contractors tracked dirt onto Ms. [redacted]’s white carpet; CPS Energy personnel followed-up on this concern with a site visit. Our personnel discovered that her home has plastic runners on the carpet and no visible stains or dirt was observed.Our Casa Verde program reputation, along with customer satisfaction, is very important to us. As a result, we contacted Ms. [redacted] several times and conducted site visits to her home on three separate occasions in order to further address her concerns. On one of these visits, Ms. [redacted] ran everyone out of her home and slammed the door behind one of our employees exiting her home, catching his index finger.In summary, the measures installed were in accordance to the scope of work identified during her home assessment and are within the parameters permitted per the Casa Verde program. We believe that have made diligent efforts in attempting to provide satisfactory service to Ms. [redacted].Please let us know if there is anything else we can do to help resolve this matterSincerely,[redacted]Manager | Customer OutreachCPS Energy | [redacted] San Antonio, Texas 78205 | MD: [redacted]Office: [redacted] | Mobile: [redacted] [redacted]
CPS Energy has tried to contact the customer directly to resolve the issue. The customer didn't answer phone calls and the his voicemail box was full. The customer can contact CPS Energy by phone [redacted] or e-mail at [redacted] Thank you,[redacted]...
The customer has contacted CPS Energy directly to resolve the issue. CPS Energy has updated the customers' mailing address and will issue a refund check to be mailed out to the customer.
Thank you,
[redacted]
Solid Waste charges and credits must be authorized by the City of SAn Antonio as we are only their billing agent. We recived a credit approval from the City of San Antonio on 12/17/2014 and credit of $39.80 was posted to the customers account on 12/20/2014. In addition $2.13 credit was...
also posted for the late fees charged to the customer. Should [redacted] have any further concerns she contact CPS Energy @ ###-###-####
The customer will be contacted by phone to answer any questions she may have in regards to her usage and notifications sent in regards to the smart meter installation.
Complaint: [redacted]
I am rejecting this response because: You guys knewwhat is going on . Check the logs that I called you guys. You guys shutdown my energy servixe without notice ! I had to pay extra to reconnected and put down a security deposit ! You guys look my account up and see it for yourself !!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:"what do you guys mean why? my power got shutoff without notice ! You guys charged me extra to reconnected and security deposit !
Regards,
[redacted]
Our records indicate customer has had an opportunity to speak with CPS Energy regarding his dispute. Customer will be contacted to today verify issue was resolved.
To whom it may concern:CPS Energy has attempted to contact Mrs. [redacted] to resolve her customer concerns. A message has been left on her voicemail with my direct phone number. Thank you,[redacted]Customer Solutions SpecialistCPS Energy[redacted]
The complaint falls on our vendor for this program. The vendor was informed of the issue and fixed the problem but did not close the loop on the issue. The customer has been approved on the program and will receive the $150 rebate. [redacted]
Complaint: [redacted]
I am rejecting this response because: CPS Electric company did not do a meter read. Also...
this company failed to tell me why my bill was high for the month of July 2014 when half of the month we were not home.
The company also gave me the same customer service representative who denied ever stating some of the items in question. This is a shoddy company who monopolize the market for electricity in San Antonio and want you to pay whatever bill that they send you. Beware of CPS Energy shoddy billing practices.
Regards,
[redacted]
CPS Energy will contact the customer directly to resolve the issue.Thank you,*
[redacted]Customer Solutions Specialist
[redacted] has been contacted and he has agreed to submit the payment at which point CPS Energy will recall the debt from the collections agency. Thank You, [redacted]Customer Solutions Dept.
CPS Energy has contacted the customer directly. Based on a review of the account and the meter test that was completed we do not find a need for an adjustment on the account.
To whom it may concern;Ms. [redacted] has been contacted to discuss her concerns. Thank you,[redacted]Customer Solutions SpecialistCPS Energy
CPS Energy is municipality and is not governed by the statute of limitation. If a customer owes a debt to CPSE it is a collectible item regardless of its age. CPS Energy does offer a dispute process to our customers under The Fair Accurate Credit Transaction ACT 2003(FACTA). ...
The consumer must send notice identifying specific information that is being disputed, explain basis for the dispute and include all supporting documentation. The notice can be mailed to Final Bill Disputes [redacted] or faxed to [redacted]
Tell us why here...CPS Energy has made several attempts to reach the customer in response to his complaints. We have not been able to reach him.
We have contacted Ms. [redacted]
Tell us why here...CPS Energy will mail a letter stating the account has been paid in full.
CUSTOMER HAS BEEN CONTACTED
CPS Energy is a municipally owned utility company which offers free weatherization services (Casa Verde program) to income-eligible customers, in order to assist these customers in reducing their energy consumption. To learn more about CPS Energy’s Casa Verde program, please visit https://www.cpsenergy.com/casaverde.Ms. [redacted]’s initial concern was that solar screens were not installed on all her windows. Program clarification was provided to her relaying that these screens are only installed on windows that have direct sunlight hitting them. Their purpose is to reduce the heat transfer into the home, thus keeping it cooler. Not all windows qualify to receive a solar screen (i.e., windows with shading from trees & patio covers; windows oriented geographically North/South; or other windows that are not intended to be screened) Another concern she conveyed was that some of the solar screens were installed with “Velcro” instead of screws. She was informed that the window frames receiving Velcro were not conducive for the use of screw application due to the close proximity of the glass to the window frame. A screw application would pose a risk of cracking the glass, resulting in Velcro to be a safe option for screen installment.The final concern conveyed was that the program contractors tracked dirt onto Ms. [redacted]’s white carpet; CPS Energy personnel followed-up on this concern with a site visit. Our personnel discovered that her home has plastic runners on the carpet and no visible stains or dirt was observed.Our Casa Verde program reputation, along with customer satisfaction, is very important to us. As a result, we contacted Ms. [redacted] several times and conducted site visits to her home on three separate occasions in order to further address her concerns. On one of these visits, Ms. [redacted] ran everyone out of her home and slammed the door behind one of our employees exiting her home, catching his index finger.In summary, the measures installed were in accordance to the scope of work identified during her home assessment and are within the parameters permitted per the Casa Verde program. We believe that have made diligent efforts in attempting to provide satisfactory service to Ms. [redacted].Please let us know if there is anything else we can do to help resolve this matterSincerely,[redacted]Manager | Customer OutreachCPS Energy | [redacted] San Antonio, Texas 78205 | MD: [redacted]Office: [redacted] | Mobile: [redacted] [redacted]
CPS Energy has tried to contact the customer directly to resolve the issue. The customer didn't answer phone calls and the his voicemail box was full. The customer can contact CPS Energy by phone [redacted] or e-mail at [redacted] Thank you,[redacted]...
[redacted]
The customer has contacted CPS Energy directly to resolve the issue. CPS Energy has updated the customers' mailing address and will issue a refund check to be mailed out to the customer.
Thank you,
[redacted]
Solid Waste charges and credits must be authorized by the City of SAn Antonio as we are only their billing agent. We recived a credit approval from the City of San Antonio on 12/17/2014 and credit of $39.80 was posted to the customers account on 12/20/2014. In addition $2.13 credit was...
also posted for the late fees charged to the customer. Should [redacted] have any further concerns she contact CPS Energy @ ###-###-####